Altigen MaxACD Administrator, Manual, Page: 228 / 261

Chapter 22: Microsoft Exchange Integration
218 MaxACD Administrator Manual
When You Install MaxACD
You may be installing MaxACD now, or you may have already installed it.
1. If you are installing now, log in to Windows with a user account that is a member of
the Domain Admin group. If MaxACD is already installed, skip to step 4.
2. While installing, MaxACD automatically creates a user account as a service account
(see Figure 22-1, “MaxACD installation program, user account
“AltiGen_NICEDRIVE”"), and you can change the default password. Record this
password for future troubleshooting.
Figure 22-1. MaxACD installation program, user account “AltiGen_NICEDRIVE”
3. After installation, add this user account to the Domain Admin group via Active
Directory Users and Computers (see Figure 22-2).
4. If MaxACD was already installed on the system, do the following:
a. Create a new domain user account, and add it to the Domain Admin group via
Active Directory Users and Computers.
b. Move the MaxACD server to the Domain.
c.
Use the AltiPassword change utility (C:\AltiServ\Exe\AltiPwdChange.exe) to
change all MaxACD service accounts to run as this new user account.
Note: In the future, if you need to debug you must log in to the MaxACD server with
this user account.