Altigen MaxACD Administrator, Manual, Page: 150 / 261

Chapter 15: Extension Configuration
140 MaxACD Administrator Manual
To enable call forwarding, check the Enable Call Forward to check box, then, using the
drop-down list, indicate the forwarding destination. You can use Apply to to act on
multiple extensions, with the restrictions discussed in the previous section. The
forwarding options are as follows:
•
To Voice Mail
•
To AA —select the auto attendant number to use in the drop-down list under the
option.
• To an Extension —select an extension from the drop-down list.
• To a Group —select a group from the drop-down list.
• To the Operator
• To an Outside Number —this option is available if it is allowed in the Other Call
Restrictions option in the Restriction tab, as discussed in “Setting Other Call
Restrictions” on page 138. Also, see “Outcall to Cellular or PCS Phone Numbers” on
page 136.
If you choose
Outside Number , select a trunk or route access code to use in the
small drop-down list on the left, and type in the full prefix and phone number.
• To an App Ext —when used in conjunction with an SDK-based application.
• To Line Park —if configured, select a Line Park group (configured in “Line Park
Configuration” on page 147) from the drop-down list.
•
To Free Format
You can enter up to 40 digits and can use 0-9, *, #, and “,”. One “,” represents one
second of delay.
You can use this configuration to send out additional DTMF digits to an extension,
workgroup, or outside number. Here is an example: Extension 100 is set to forward
all calls to "200,,,123". Extension 101 makes a call to extension 100. The call is
forwarded to 200. If 200 is an extension, 3 seconds after extension 200 picks up the
call, extension 200 should hear DTMF tones (123). If 200 is a workgroup with agent
201 and 202, when the agent (either 201 or 202) picks up the call, after 3 seconds
the agent should hear DTMF tones (123).
Two other examples using
Free Format : "92529712,,,,,5,,,211" means dial trunk
access code 9, and an outside number 2529712, wait 5 seconds, dial 5, and wait 3
seconds, then dial 211. Second example: "102,,01,,,5#" means dial extension 102,
wait 2 seconds, dial 01, wait 3 seconds, and then dial 5#.
For a trunk call, the wait time starts right after the digits are dialed (even while the
target phone is ringing). For an extension call, the wait time starts after connecting
to the extension (it does not start when ringing begins).
•
To Paging Trunk —To use this option, you have to select a paging trunk in Trunk
Configuration.
• To VM Access —To access the AltiGen mailbox for the extension selected from the
drop-down list.
Note: Forwarding calls to a pager is possible but not recommended since callers will
only hear what is heard when calling a pager and will not know to enter a return
phone number unless instructed.