Altigen MaxACD Administrator, Manual, Page: 71 / 261

Managing Messages
MaxACD Administrator Manual 61
Setting Message Management Options
Set voice mail message confirmation and warning parameters:
Parameter Description
Confirm Message
Deletion If checked, the system plays a voice message instructing the
user to confirm request for deletion by pressing the # key. This
prevents users from accidentally deleting messages with a
single key entry.
Warn Expiration of
Saved Messages If checked, the system warns the user that saved messages
will be deleted due to their retention time expiring. The
message is given the day before the messages are
automatically deleted, and the user then has the option to
either keep or delete the messages. By default, this feature is
enabled.
Note:
If this feature is disabled, saved messages are deleted
automatically without warning when they expire.
Setting Message Recording Options
Set voice mail message recording parameters:
Parameter Description
Minimum
Recording Length Sets the minimum length in seconds for any recording (incoming
voice mail message, personal greeting, system prompts,
introductions to forwarded voice mails). This can be from 1–5
seconds, or 0, which means no minimum.
All recordings that are shorter than the designated Minimum
Recording length are deleted. This feature is recommended when
users receive many short, empty voice mail messages on a
regular basis and would like them automatically deleted.
Pause Detect
Length Selected, this feature causes the deletion of pauses in messages.
The default pause detect length is
500 ms . The pause detect can
be disabled by deselecting the check box, or the length can be set
to a value between
200–2000 ms (.2–2 seconds) .
Setting the Exchange Integration Option
Access to the Exchange integration option requires an AltiGen Exchange Integration
License. To assign this license to an extension, see “Assign Exchange Integration
License” on page 130.
You may choose the option when you install MaxACD, and you may change the option
later. If you change the option later, you need to restart services.
Parameter Description
Disabled Disables Exchange integration.