Altigen MaxACD Administrator, Manual, Page: 60 / 261

Chapter 4: Configuring the MaxACD System
50 MaxACD Administrator Manual
Figure 4-18. Automatic Dialing Plan Rules dialog box
Define the Local Plan, Domestic Plan, and International Plan. A character of the pattern
can be a digit from 0 to 9. It can also be a range of digits, for example, [0-3]. If it is a
question mark, '?', it is equivalent to [0-9].
When return calls are made, these rules are followed:
• When the number matches Local Plan, the system will send the number out to the
trunk directly.
• When the number matches the Domestic Plan, the system will send the number out
with the domestic toll call prefix.
• When the number matches the International Plan, the system will send the number
out with the international toll call prefix.
When a number matches multiple entries, the match with the most digits has priority.
Audio Peripheral Configuration
You can configure audio peripheral settings:
• Music on hold
• System default beginning and update prompts for callers in queue
To access the Audio Peripheral configuration window, select System > System
Configuration , then click the Audio Peripheral tab.