Altigen MaxACD Administrator, Manual, Page: 146 / 261

Chapter 15: Extension Configuration
136 MaxACD Administrator Manual
Outcall to Cellular or PCS Phone Numbers
When an outcall is made by the system (for Message Notification, Call Forwarding, and
so on) to a cellular or PCS phone, it may ring the phone once but not necessarily present
the call and make a connection. This will happen if the ringback tone played by the
cellular service provider does not conform to standard ringback tones. To work around
this problem, append a few commas (
, ) to the outcall (cellular) number when entering
it. Each comma provides a one second pause.
Setting Notification Timing
When notification is configured to an outside phone number , the system will announce,
"This is the outcall notification message for…" after call connection. However, there are
situations when the system may not be able to receive an answer supervision signal from
the carrier. If the system plays the announcement phrase before the notification call is
answered, the phrase will be cut off. The following two options can be configured based
on answer supervision capability:
•
Seconds after Dialing— If the carrier of the outside phone number cannot provide
an answer supervision signal, check this option and set a delay time. (Default 5
seconds, maximum 30 seconds.)
Note: Note: If the delay is set too long, the notified party will hear silence before
the announcement is played.
•
Seconds after Answered— This field is set to 0 seconds and it is not configurable
for notification to a phone number. It means the system will play the announcement
immediately after answer supervision is received.
When notification is configured to a pager , the system will transmit DTMF digits as the
return phone number (the System Main Number as set in the System Configuration
General tab) after call connection. However, there are situations when the system may
not be able to receive an answer supervision signal from the pager system. If the system
sends digits before the call is connected, some digits will be cut off. The following two
options can be configured based on answer supervision capability:
•
Seconds after Dialing— If the pager carrier cannot provide an answer supervision
signal, check this option and set a delay time. (Default 5 seconds, maximum 30
seconds.)
•
Seconds after Answered— If the answer supervision signal is provided by the
carrier, check this option and set the delay timer to 2 to 5 seconds. In some cases,
the pager carrier cannot detect DTMF right after the call connection. (Default is 10
seconds, maximum is 30.)
Note: You may need to try a different delay setting to make sure the user return
number is transmitted properly after configuration.
Setting Notification Business Hours
You can choose one of three options for when the extension user is to be notified of new
messages:
•
Non-Business Hours —notification only during non-business hours. Business hours
are set in System Configuration, Business Hours tab (see “Setting Business Hours”
on page 39).
•
From/To —notification during a specified time of day . Select the hours in the From
and To time scroll boxes.
• Any Time —notification at all times (every day).