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Chapter 15: Extension Configuration
132 MaxACD Administrator Manual
Setting Mailbox Capacities
You can set various mailbox capacities with the following options:
Parameter Description
Max Number of
Messages Maximum number of messages stored in the user’s mailbox. The
range is
1 – 999 , defaulting to 100.
Mailbox Size Mailbox size in MBs of stored messages. The range is 1 – 500 MB,
with a default of 50.
Max Message
Length Maximum length of voice messages in minutes. The range is 1 – 30
minutes, with a default of 5 minutes.
Retention Length
of Saved
Messages Number of days saved messages are archived by the system. The
range is
1 – 90 days, with a default of 60.
These options can be applied to multiple extensions using Apply to .
Setting Message Notification Options
The Notification tab of Extension Configuration provides for setting notification options
on new incoming e-mail as well as voice messages. To work with notification settings,
select the extension number from the
Agent/Supervisor/Extension list, then click the
Notification tab.