Altigen MaxACD Administrator, Manual, Page: 144 / 261

Chapter 15: Extension Configuration
134 MaxACD Administrator Manual
Emergency Notification
When any extension dials an emergency number, the system can make calls to specified
extensions, groups, or outside numbers. To configure this option, select the extension/
group/outside number, and check the
When Emergency Number Has Been Dialed
check box.
Emergency-number calls are logged to SecurityAlert.txt (see “Where Security Alerts Are
Logged” on page 135.)
Unusual VM Activity Notification
When certain unusual activity is detected from an extension’s voice mail, the system can
notify a designated extension. This option is intended to help detect if a hacker has
obtained control of and is making calls from an extension’s voice mail. To alert an
extension (usually the administrator) when either of the following abnormal activities are
happening, select the extension and check the option
When unusual call activity has
been detected :
• When calls made from voice mail are unusually long (by default, more than 120
minutes)
•
When the number of calls made from voice mail is unusually high (by default, more
than 20 calls in one voice mail session)
When the designated extension is notified, the system will play "Unusual call activity has
been detected from Extension xxxx. More than yy calls have been made from the
extension's voice mail. Please verify with the extension user." Or "Unusual call activity
has been detected from Extension xxxx. The extension made more than a yyy-minute
call from the extension's voice mail. Please verify with the extension user." The security
notification will be made only once within a call.
Setting Parameters for Unusual VM Activity
To change the parameters for the number of calls or length of a call, you must add the
following strings and values to the Windows registry:
• SecurityConnectionDuration (value range is from 1-1440 minutes [24 hours]). When
the setting is out of range, the default of 120 minutes will be used.
•
SecurityNumberOfCalls (value range is from 1-100 calls). When the setting is out of
range, the default of 20 calls will be used.
Adding security values to the registry
To add one or both of the above security values to the Windows registry:
1. Choose
Run from the Windows Start menu, type regedit , and click OK .
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\AltiGen Communications,
Inc.\AltiWare\InitInfo .
3. On the right side of the Registry window, right-click and choose New > DWORD
Value .
4. Type one of the security strings listed above, then double-click the entry.
5. Choose
Decimal as the Base option.
6. Type the value you want (see the allowed range listed above) in the Value data text
box, and click OK .
7. The value you enter appears in parentheses in the Data column.