Altigen MaxACD Administrator, Manual, Page: 149 / 261

Setting Answering Options
MaxACD Administrator Manual 139
You can use the Apply to button to apply answering settings to one, some, or all
extensions. See “Using the Apply To Button” on page 124 for more information.
To work with extension answering options, select the extension number from the
Agent/Supervisor/Extension list, then click the Answering tab.
Figure 15-11. Extension Configuration, Answering tab
• Maximum Rings before WG Agent RNA – This indicates, for the current agent,
how many rings to allow before the system follows the workgroup agent “Ring No
Answer” rules.
Forwarding All Calls
These types of call forwarding are available:
A One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed is a
transferred call. For example, extension 100 receives a transferred call and forwards this
call to extension 101; extension 101 is set to forward all calls to extension 102;
extension 102 receives the call but CANNOT forward this call to another extension.
A 10-Hop Limit to Call Forwarding for Direct Calls
For direct calls, there is a “10-hop” limit to call forwarding. For example, extension 100
forwards to extension 101, 101 forwards to 102, 102 forwards to 103, and so on,
through extension 120. A call to extension 100 will be forwarded to 101, which will
forward to 102, which will forward to 103, and so on, until the call has been forwarded
10 times. At this point, the call will not be forwarded again; if the last extension in the
forwarding chain does not answer, the call is sent to extension 100’s voice mail.
If there is a loop condition in the forwarding chain (for example, 100 forwards to 101,
101 to 102, and 102 back to 100), the call is sent to the first destination’s voice mail.