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Setting up Call Reports
MaxACD Administrator Manual 47
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How you want the system to manage an internal CDR database.
To set up Call Reports, select System > System Configuration , then click the Call
Reports tab.
Figure 4-15. System Configuration, Call Reports tab
Internal Database Configuration (Internal Log Service)
The Internal Log Service (shown in the Log Service display table) is created by default.
You can enable or disable the service, but you cannot remove this database nor add
another Internal Log Service.
To manage the internal CDR database:
1. Make sure the
Internal Log Service check box is checked.
2. In the Internal Database Configuration field, use the up/down arrows to select
the Active database retaining period in months. This determines how long the
data will be kept in the database. Valid entry is 1-12 months.
3. (Optional) In the Archive purged record(s) field, use the up/down arrows to select
the number of months per archive file. This determines the number of months that
the system will archive an existing CDR database before creating a new database.
4. Press OK or Apply .
External (Remote) Logging of Call Data
MaxACD allows you to output CDR records to a Microsoft SQL Server database. Before
you enable external logging, you need to set up and configure the SQL database and
external logger application.