Altigen MaxACD Administrator, Manual, Page: 138 / 261

Chapter 15: Extension Configuration
128 MaxACD Administrator Manual
Figure 15-6. Extension Configuration window, Group tab
To assign a group to the selected extension
1. On the Group tab, click the group number in the Not Member list.
2. Click the Add button to move it to the Member list.
Note: If a workgroup is configured to Ring All Available Members, the maximum number
of members is 20. See “Setting Call Handling Options” on page 171 for details.
To remove a group assigned to an extension
1. Click the group number in the Member list.
2. Click the Remove button. The group moves to the Not Member list.
Note: You can use Shift +click and Ctrl +click to select more than one group.
Setting Wrap-up Time
You can set the Wrap-up Time for the selected physical agent extension. This option
doesn’t appear for a virtual extension or a non-agent extension. Wrap-up time is a
system delay between the time an agent finishes a workgroup call and the time the next
call is routed to the extension. It gives the agent time to finish up with notes, prepare
for the next call, log out of the group, or click the “Wait” button in MaxAgent. You can
set a wrap-up time of up to 29 minutes, 59 seconds.
Setting Inter Call Delay
This configuration applies only to calls waiting in queue. The inter-call delay can create
a time delay before the next workgroup call
in queue rings the extension after the
extension finishes one of the following activities:
• Makes an internal or outbound call