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Chapter 16: Routing Unassigned Extensions
144 MaxACD Administrator Manual
In the From field. enter the first extension of the range. Make sure it has the same
number of digits as defined in System Configuration > Number Plan tab >
Number Length field. The extension you enter appears in the To field also. If
you’re specifying a single extension, click OK . If you’re specifying a range of
extensions, enter the end of the range in the To field, and then click OK .
• Only digits are allowed
•
Ranges can be nested, but overlapping ranges are not allowed.
• When the ranges are nested, the smaller range takes priority: the route
configured for the smaller range is the one used.
• If there are assigned extensions within the specified range, calls to those
extensions will still go to the assigned extension. Only calls to
un assigned
extensions will follow the routing you specify here. For example, if the range is
between 2095 and 3000, and there's an assigned extension 2098, then the only
extension numbers that get rerouted are are 2095, 2096, 2097, 2099, and 3000.
Example :
Assume an unassigned extension routing entry already exists: 1000-1600.
Range 1600-1700 cannot be added, because it overlaps with 1000-1600.
Range 1601-1700 can be added, because it is independent from 1000-1600.
Range 1500-1600 can be added, because it is contained by (nested within) 1000-
1600.
3. Select the new range and then select where to route the call:
Figure 16-2. Unassigned Extention Routing range
If you’re routing to an extension, select an extension from the drop-down list.
To route calls to out call routing, you must have configured route definitions in
General > Out Call Routing :