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Chapter 23: Tools and Applications
234 MaxACD Administrator Manual
Figure 23-8. Voice Converter dialog box
To use the Voice File Converter:
1. Beside the From field, click the Browse button to select the folder that contains the
files you want to convert.
2. Beside the Convert To field, click the Browse button to select the destination folder
for the converted files. If they are prompts, they should be placed in the
C:\PostOffice\phrases\LangCustom directory on the gateway that is running
MaxACD. If the files are music files, they should be placed in the
C:\PostOffice\Phrases\Music directory. A file that you want to use for music on
hold must be named MusicOnWaiting. To save the MaxACD system MusicOnWaiting
file, rename it before replacing it.
3. Check the files you want to convert.
4. In the Format panel, select a format.
5. Click
Convert .
If a file format is incorrect, an error message appears.
Read Config
Read Config (or Configuration Reader) is a tool that creates a subdirectory in
\altiserv\EXE\AltiWareHtml\ of HTML files showing details of your MaxACD configuration.