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MaxACD Administrator Manual 199
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H A P T E R
20
Redundancy Configuration
MaxACD for Lync provides for system redundancy (a Redundancy license is required).
Two Softswitch servers, primary and secondary, must be configured. When the active
server goes down, the standby server takes control. The change is transparent to direct
connected calls. (See
Switchover Considerations on page 200.)
The minimum configuration for system redundancy requires the following components:
• A primary Softswitch server
• A secondary Softswitch server
• A Redundancy moderator
• A Voicemail server, External Logger, and a CDR database.
The next figures show two common configurations.
Figure 20-1. Redundancy model showing Softswitches on the same LAN