Altigen MaxACD Administrator, Manual, Page: 126 / 261

Chapter 14: Out Call Routing Configuration
116 MaxACD Administrator Manual
Configuring Out Call Routing
To configure out call routing, select General > Out Call Routing Configuration . The
following configuration steps may help you configure out call routing correctly.
1. Before you configure Out Call Routing, make sure a route access code is configured
in the System Configuration window, Number Plan tab. If you have a problem
changing a first-digit assignment in the Number Plan tab to a route access code,
you may need to set the Access Code in the Trunk Configuration window for all
trunks to None .
2. Create a route and assign trunks to the route.
3. Assign routes as Default Routes so that regular 7-digit, 11-digit, international, and
emergency calls will go through.
4. Solve a complicated dialing situation by adding an entry into the Dialing Pattern
table and assigning a route to the specific dialing pattern.
5. If the dialing pattern requires adding or removing digits, you may need to edit the
Digit Manipulation on the Route Definition tab to solve the problem. Repeat
steps 4 and 5 until all complicated dialing patterns are entered and configured
properly.
6. If you would like to block a specific dialing pattern, add the dialing pattern and check
Disallow this dialing pattern check box.
WARNING! Make sure the default 911 route is configured to a route that can accept
911 calls. (See Figure 14-3, “Out Call Routing Configuration, Default
Routes tab".) Failure to do so may cause failure of direct 911 dialing. If
you do not want a user to call 911 directly because of too many 911 dialing
errors, you can leave the 911 route not configured. In this case, you need
to let all extension users know that they need to dial 9+911 to call
emergency service. A proper warning sticker on the phone to notify
employees about 9+911 dialing would be a good practice.
Some configuration examples are provided at the end of the chapter. Please use them
as a reference to help you configure your dialing pattern correctly.
Working with Route Definitions
A route definition consists of a route name and group of trunks, listed in the order that
the system will use for outgoing calls.