Altigen MaxACD Administrator, Manual, Page: 49 / 261

Setting Business Hours
MaxACD Administrator Manual 39
Setting Business Hours
The Business Hours tab contains group boxes for setting the business hours and days of
the week for which the business or organization is in operation. The business hours
schedules are used to set other system settings such as trunk, and DNIS and caller ID
in-call routing.
Note: Because the business hours are used throughout the system, you or the
appropriate administrator must make sure the system time has been set
correctly . The system time can be changed using the Date and Time options in
the Windows Control Panel.
First Digit
Assignment These define how the system responds to the first digit dialed by the
user. The drop-down list options for each digit are:
• Extension
• Trunk Access
• Feature Access
• Operator
• Invalid (no action)
• IP Trunk Access
• Route Access
Trunk Access
–
Defines how to get a PSTN trunk line to dial an
outside number. “9” is the default trunk access code.
If you have a more complicated dialing number and routing plan,
change “9” to the Route Access code and configure the
Outcall Routing table
.
Feature Access
–
By default, # is set to Feature Access, which is used
as part of feature access codes. In addition, you may also set 1 - 9
or * to Feature Access. For example, if 7 is set to Feature Access,
Station Login ( #91 ) can also be accessed using 791 . Feature
access codes are listed in “Feature Access Codes” on page 269.
IP Trunk Access
–
Only one IP trunk access option is allowed per
system. To use Voice over IP, you must set up this access and, in
addition, configure the IP Dialing Table as discussed in “Defining the
IP Dialing Table” on page 195 and set the VoIP codecs as discussed
in “Setting VoIP Codec Profiles” on page 191.
Route Access
–
The Route Access option can be assigned to one or
more digits, to route the call per the out call routing table. Out call
routing, which is sometimes called ARS (Automatic Route Selection)
or LCR (Least Cost Routing without carrier rate table), is described
in “Out Call Routing Configuration” on page 115.
Out call routing is designed to help 10-digit dialing, Zoomerang
dialing, digit manipulation, and tie trunk hop-off dialing.
Parameter Description