Altigen MaxACD Administrator, Manual, Page: 171 / 261

Setting Business Hours
MaxACD Administrator Manual 161
To set after-hours call handling, select the workgroup you want to work with from the
Group List in the Workgroup Configuration window, then click the Business Hours tab.
Figure 18-7. Workgroup Configuration, Business Hours tab
Set the business schedule parameters as follows:
Parameter Description
Business Hours
Profile Use the drop-down list to select a Business Hours profile to apply to
the workgroup (profiles are configured in the System Configuration
window—see “Setting Business Hours” on page 39).
After Hours/
Non-Workday
Handling For each day of the week, select a Forward To option for call
handling after hours or for non-workdays:
• To Voice Mail
• To AA —select the auto attendant to use in the drop-down list
under the option. AAs are configured in the AA Configuration
window, available from the
System menu.
• To an Extension —select an extension from the drop-down list.
• To a Group —select a group from the list.
• To the Operator
• To an Outside Number —if you choose Outside Number ,
select a trunk or route access code to use in the small drop-down
list on the left, and type in the full prefix and phone number.
• To an App Ext —when used in conjunction with a third party
notification application, the App Ext feature enables an
extension to connect to an application that can receive the
notification event; use the drop-down list to choose the log-on
extension to which the third party application is connected.
Contact your local AltiGen dealer for more information on using
this feature.