Chapter 4: Configuring the MaxACD System
32
MaxACD Administrator Manual
Setting General Parameters
Use the
General
tab in the
System Configuration
window to set the system ID and
country, home area code and main number, manager and operator extensions, Lync
ACD configuration, and options for system call park.
Figure 4-1. System Configuration, General tab
You can set the following parameters and options:
Parameter
Description
System ID
Assign a number (1-100) to the system. This ID will be used
to differentiate call records if multiple systems are writing call
records to a same external database.
Country
Select a country for the system. This configuration ties to a
tone table matched to the country's telecom interface
specification.
Manager Extension
Select the system manager’s extension number.
The system manager has access to the following system
administrator functions:
• Record custom phrases
• Turn on trunk blocking (#38)
• Manage the voice mail’s System Distribution List from the
phone
Summary of Contents for MaxACD Administrator
Page 1: ...MaxACD Administrator Manual July 2011 ...
Page 10: ...viii MaxACD Administrator Manual ...
Page 12: ...2 MaxACD Administrator Manual ...
Page 30: ...Chapter 2 System Requirements and Installation 20 MaxACD Administrator Manual ...
Page 68: ...Chapter 5 Media Server Management 58 MaxACD Administrator Manual ...
Page 74: ...Chapter 6 Voice Mail Configuration 64 MaxACD Administrator Manual ...
Page 84: ...Chapter 7 Auto Attendant Configuration 74 MaxACD Administrator Manual ...
Page 92: ...Chapter 8 Multilingual Configuration 82 MaxACD Administrator Manual ...
Page 96: ...Chapter 9 Call Recording Configuration 86 MaxACD Administrator Manual ...
Page 100: ...Chapter 10 Application Extension Configuration 90 MaxACD Administrator Manual ...
Page 118: ...Chapter 12 Trunk Configuration 108 MaxACD Administrator Manual ...
Page 124: ...Chapter 13 In Call Routing Configuration 114 MaxACD Administrator Manual ...
Page 132: ...Chapter 14 Out Call Routing Configuration 122 MaxACD Administrator Manual ...
Page 156: ...Chapter 16 Routing Unassigned Extensions 146 MaxACD Administrator Manual ...
Page 196: ...Chapter 18 Workgroup Configuration 186 MaxACD Administrator Manual ...
Page 220: ...Chapter 20 Redundancy Configuration 210 MaxACD Administrator Manual ...
Page 256: ...Appendix B Technical Support 246 MaxACD Administrator Manual ...