Altigen MaxACD Administrator, Manual

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Chapter 7: Auto Attendant Configuration
68 MaxACD Administrator Manual
Configuringing Auto Attendants
To configure an AA, click the AA Configuration button, or select System > AA
Configuration . In the window, select an AA in the list and click Edit .
This opens the AA window, showing the AA you selected in the title bar.
Figure 7-3. AA window
Note: You can check the Hide ‘No Action’ Items check box to hide items that are set
to “no action.” This will give you a cleaner view of your various action items.
Configuring Menu Items
The AA is a tree-based structure with unlimited tree levels. The following rules guide the
basic AA configuration:
•
Each item is an action point with its ID number and name.
• The top of the tree is a "O" (for Origin).
•
A timeout is indicated by a "T".
• Any action item can have a "Prompt". The drop-down list displays phrase files
located at C:\Postoffice\Phrases\LangCustom directory. A phrase file can be any
file name.
•
If one action item has multiple choices, you need to select "Expand Tree" instead
of using "Go to next menu" to create a new level.
•
You can jump to any action item within the same AA.
Every item will execute steps according to the following rules:
•
First step—Play prompt if the box is checked. If the prompt box is not checked,
the AA will go to the second step without delay.