Altigen MaxACD Administrator, Manual, Page: 36 / 261

Chapter 3: Getting Around MaxACD Administrator
26 MaxACD Administrator Manual
The Reset button resets the selected trunk(s) to the idle status if the trunk is connected
to a carrier. You’ll be asked to confirm the reset, and a status message will tell you if
the reset was successful.
Extension View Window
When a Virtual extension registers with the system, it becomes an IP extension and is
associated with a SIP Extension channel. Extension view displays the phone’s Extension,
Name, Location, and Status.
Figure 3-6. Extension View window
Call Log View Window
The Call Log View window displays the line and trunk traffic history.
Prints selected
log entries
Clears the
window of all
data
Figure 3-7. Call Log View window
The window displays, for the last 30 calls, the caller line or number, the callee, the
starting time in 24-hour format and the length of the call.