MaxACD Administrator Manual 109
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H A P T E R
13
In Call Routing Configuration
In Call Routing rules determine how the system routes incoming trunk calls to various
targets. The system’s routing steps are as follows:
Step
Routing Process
1
Match DID number configured in extension, workgroup, or hunt group. If
there is no match, go to the next step.
2
Match caller ID defined in the Caller ID Routing table. If there is a match and
•
today is a holiday, route the call according to the Holiday Profile’s routing
rules.
•
today is
not
a holiday, route the call according to business hour routing
rules defined in the Caller ID Routing configuration.
If there is no caller ID match, go to the next step.
3
Match DNIS number defined in the DNIS Routing table. If there is a match
and
•
today is a holiday, route the call according to the Holiday Profile’s routing
rules.
•
today is
not
a holiday, route the call according to business hour routing
rules defined in the DNIS Routing configuration.
If there is no DNIS number match, go to the next step.
4
If today is a holiday, route the call according to the Holiday Profile configured
for the trunk port that the call is coming in on. If today is
not
a holiday, route
the call according to the business hours routing rules defined in the
In Call
Routing
tab of the Trunk Configuration window.
The In Call Routing Configuration window lets you enter Caller ID and DNIS numbers into
a routing table and set routing rules for a matched number.
To configure In Call Routing, select
General > In Call Routing Configuration
.
Caller ID Routing
When an incoming call comes through a trunk with Caller ID, the system can route the
call to the proper extension, to the auto attendant, or to the operator, based on the
Caller ID number collected.
Summary of Contents for MaxACD Administrator
Page 1: ...MaxACD Administrator Manual July 2011 ...
Page 10: ...viii MaxACD Administrator Manual ...
Page 12: ...2 MaxACD Administrator Manual ...
Page 30: ...Chapter 2 System Requirements and Installation 20 MaxACD Administrator Manual ...
Page 68: ...Chapter 5 Media Server Management 58 MaxACD Administrator Manual ...
Page 74: ...Chapter 6 Voice Mail Configuration 64 MaxACD Administrator Manual ...
Page 84: ...Chapter 7 Auto Attendant Configuration 74 MaxACD Administrator Manual ...
Page 92: ...Chapter 8 Multilingual Configuration 82 MaxACD Administrator Manual ...
Page 96: ...Chapter 9 Call Recording Configuration 86 MaxACD Administrator Manual ...
Page 100: ...Chapter 10 Application Extension Configuration 90 MaxACD Administrator Manual ...
Page 118: ...Chapter 12 Trunk Configuration 108 MaxACD Administrator Manual ...
Page 124: ...Chapter 13 In Call Routing Configuration 114 MaxACD Administrator Manual ...
Page 132: ...Chapter 14 Out Call Routing Configuration 122 MaxACD Administrator Manual ...
Page 156: ...Chapter 16 Routing Unassigned Extensions 146 MaxACD Administrator Manual ...
Page 196: ...Chapter 18 Workgroup Configuration 186 MaxACD Administrator Manual ...
Page 220: ...Chapter 20 Redundancy Configuration 210 MaxACD Administrator Manual ...
Page 256: ...Appendix B Technical Support 246 MaxACD Administrator Manual ...