Altigen MaxACD Administrator, Manual, Page: 58 / 261

Chapter 4: Configuring the MaxACD System
48 MaxACD Administrator Manual
Follow these guidelines:
• The SQL database cannot be on the same server as the MaxACD system. A system
integrator or database developer will need to write a custom query to extract data
from the SQL database.
• You can send reports from a number of different systems to the same database.
• AltiGen does not provide any SQL backup and restore utility. We strongly
recommend that you use SQL Backup and Maintenance utility to perform daily
backup and maintenance jobs, and use a restore utility to restore the database. If
you need to reconstruct the SQL server, run the External Logger Setup to create an
empty calldb database before restore.
• There is no AltiGen license required for external logging.
To set up and enable external CDR login service to the local or network drive, click Add .
Figure 4-16. Add External Log Service
Fill in the fields, and click OK .
Parameter Description
Name The name of the external log service machine (optional)
Address The IP address of the external log service machine
Port The TCP port of the machine
Password The password to connect to the external service machine
Country-Relevant Settings
The Country Relevant tab in the System Configuration window contains group boxes
for setting toll call prefixes and emergency numbers.
The
Country field displays the country selected on the System Configuration, General
tab.