Altigen MaxACD Administrator, Manual, Page: 90 / 261

Chapter 8: Multilingual Configuration
80 MaxACD Administrator Manual
To configure feature code #12 for language selection:
1. Check the Language Selection Prompt check box.
2. Select the prompt the extension user will hear after pressing #12 . You must know
the text of this prompt, so you can match the languages to the correct numbers in
the next step.
For example, the prompt the extension user might hear after pressing #12 might be
“To change the preferred language for this extension, press 1 for English, press 2 for
Spanish, press 3 for Chinese.”
3. Beside each number, select a language from the drop-down list that corresponds to
the prompt. The languages listed are those that you have added to MaxACD on the
Language tab of this window.
For example, if you were working from the example prompt in step 2, you would
select
English beside the number 1, Spanish beside the number 2, and Chinese
beside the number 3. The remaining fields would be left as None .
Using DNIS to Set the Language
If your company has multiple phone numbers, you can configure MaxACD to direct a
caller to prompts in a selected language based on the phone number the caller has
dialed.
To direct specified DNIS calls to a selected-language AA or extension:
1. Select General > In Call Routing Configuration > DNIS Routing tab.
2. Click Add .
3. Select where you want to route callers who have dialed that number.
4. Select the appropriate language from the
Language Setting drop-down list.
5. Click Apply .