Altigen MaxACD Administrator, Manual, Page: 257 / 261

MaxACD Administrator Manual
247
Index
Symbols
#12, enabling, for language set-
ting 79
Numerics
10 digit dialing area codes 45
A
access code 100
,
101
access, system 21
account code
blocking display 126
forcing 126
adding a workgroup 155
admins, how many connected to
system 228
advanced queue management
179
menu selection 181
queue overflow 182
after hours scheduling 161
agents auto logout 162
allow call redirect/priority change
179
AM schedule 41
announcement
time stamp 131
,
168
answering
workgroup call handling 174
application extension 140
,
161
definition & uses 87
failover plan 88
setup 87
application extension configura-
tion 87
application failover plan 88
Apply To, multiple extensions 124
area code, on trunk 100
area codes
system home 33
assigning client licenses 29
attributes
setting trunk 100
trunk 101
audio peripheral configuration 50
auto attendant
adding 66
collecting digits 70
configuring 65
editing 68
making assignments 71
menu items, configuring 68
prompts, phrase management
72
setting call priority 69
setting call SKLR 69
auto logout agents 162
B
back up system data 225
backing up
files 226
Backup & Restore Utility 225
basic queuing control 177
blocking account code display 126
blocking all outgoing calls 45
blocking calls 44
board
SISP, configuring 91
business hours
24-hour business hour setup
41
business hours profile
caller ID routing 111
DNIS routing 113
business hours, setting up 39
busy call handling 138
,
140
,
171
,
172
C
call blocking, outgoing 107
Call Center menu 23
call control 45
call handling 138
,
140
,
171
,
172
for workgroups 171
incoming 138
Call Log View window 26
call parking 33
call priority
caller ID routing 111
DNIS routing 113
setting 69
call recording
configuring system-wide 84
extension based recording 84
file name description 83
multiple gateways 84
remote shared directory 85
requirements 83
trunk based recording 84
call recording configuration 83
call recording license, assigning
126
call reports 46
call reports, external 47
call restrictions 137
extension 137
system 43
call routing 106
call SKLR setting 69
call waiting
distinctive 131
distinctive tones 168
callback interview 179
callback number 131
,
168
caller ID routing 109
business hours profile 111
call priority 111
holiday profile 111
calls, blocking all outgoing 45
capacities 11
CDR, setting up 46
changing password 22
channel 25
channel information, discovering
97
client licenses, assigning 29
code
access 100
,
101
area 100
codec profile
assigning to IP addresses 194
setting 191
collecting digits, in auto attendant
70
collecting trace 231
component
SIPSP, configuring 91
virtual, purpose 91
Components View window 24
Configuration Reader tool 234
confirm callback number 131
,
168
country, for system 32
cumulative IP traffic statistics 212
Current Resources Statistics win-
dow 27
current traffic statistics
refresh interval 29
custom application
and message notification 170
custom phrase manager 239
D
data
backup 225
restore 225
default password for MaxACD Ad-
ministrator 21
default routes, outcall routing 118
detaching a gateway 55
diagnosing tools 225
Diagnostic menu 23
dialing 9 twice, preventing 101
dialing pattern tips, out call rout-
ing 120