Altigen MaxACD Administrator, Manual, Page: 157 / 261

MaxACD Administrator Manual 147
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H A P T E R
17
Line Park Configuration
The Line Park feature is a kind of call park method. Line Park IDs can be grouped as a
Line Park Group for call routing purposes; the system call park ID is assigned by the
system automatically.
The Line Park feature can be used for the following applications:
•
Inbound call line appearance during business hours
•
Operator parks a call for a group of IP phone users
•
Executive/assistance call coverage
•
Night hours call coverage
•
Overflow new workgroup calls to a Line Park Group when the queue length or queue
time is too long.
Implementation notes
• A total of 99 (01 to 99) line IDs can be grouped into different Line Park Groups. The
default "System" group cannot be removed.
•
One Line Park ID can belong to only one group.
•
A Line Park Group can be assigned to:
•
Trunk In-Call Routing
•
Extension/Workgroup Busy or RNA Handling
•
Extension/Workgroup Forwarding
•
Workgroup Quit Queue Option
•
Extensions can be assigned as members of Line Park Groups, allowing the extension
users to see and pick up a parked call from those groups in the
LinePark tab of their
MaxAgent.
•
The system will put the caller in queue when calls exceed the total lines assigned to
the Line Park Group.
• The parked line is released when the call disconnects, is answered, or is forwarded
due to time out.