Altigen MaxACD Administrator, Manual, Page: 165 / 261

Setting Up Workgroups
MaxACD Administrator Manual 155
Clicking the Apply to button pops up a list of all workgroups to which the change can
apply. All workgroups are selected by default. You then de-select the ones you don’t
want, or de-select all and then select the ones you want. Note that you cannot use the
mouse to drag over and select multiple items; you must use the
Shift and Ctrl keys.
The Apply to button is disabled unless there is a change that can be applied to multiple
workgroups, and when you use it to apply changes to multiple workgroups, it works on
only those changed attributes that can be applied.
Setting Up Workgroups
Set up new workgroups in the Workgroup Configuration window.
To create a workgroup:
1. Click the Add button under the Group List . The Add New Group dialog box opens.
Figure 18-2. Add New Workgroup dialog box
2. Type in a group number for the workgroup.
3. Click
OK .
Establishing Basic Workgroup Attributes
After you create a workgroup, you can set basic attributes on the Workgroup
Configuration
General tab.
• First Name and Last Name —each with a maximum of 32 characters.
• Password —the default is the system default password set on the Number Plan tab
of the System Configuration window.
A valid password cannot be the same as its workgroup number and must be 4–8
digits (numbers or letters A–Z) in length. Basic password patterns, such as repeated
digits (1111), consecutive digit strings (1234), or digits that match the extension
(Ext.
101 using 101 2, 9 101 , 101 01, etc.) are not recommended. The letters map
to numbers (on a phone, for example) as follows:
Numbers Letters Numbers Letters
2 A, B, C, a, b, c 6 M, N, O, m, n, o
3 D, E, F, d, e, f 7 P, Q, R, S, p, q, r, s
4 G, H, I, g, h, i 8 T, U, V, t, u, v
5 J, K, L, j, k, l 9 W, X, Y, Z, w, x, y, z