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PHONEKEY
setting
Allowed
values
name
Definition
Additional parameters
bw-cc-escal
Emergency
escalation*
Activate the view to
involve a supervisor
in a call or just call a
supervisor
bw-cc-cot
Customer Originated
Trace*
Invoke Customer
Originated Trace
bwcc-acd-available
Broadworks Call
Center*
Set the agent's state
to Available
bwcc-acd-
unavailable
Broadworks Call
Center*
Set the agent's state
to Unavailable, and
also activate the
view to choose an
unavailable code
bwcc-acd-wrap-up
Broadworks Call
Center*
Set the agent's state
to Wrap-Up
bwcc-acd-sign-in
Broadworks Call
Center*
Set the agent's state
to Sign-In
bwcc-acd-sign-out
Broadworks Call
Center*
Set the agent's state
to Sign-Out
SendMpage
Send multicast page
Application
(
Type=appli
cation
)
lock
Lock the phone
logout
User logout
calendar
Access Calendar
screensaver
Activate the screen
saver
Table continues…
Customizable parameters
April 2020
Installing and Administering Avaya J100 series IP Phones in an Open SIP
environment
492