Name
Description
Ignore BLF line key
Specifies if the action of Softkey1 on the phone screen is
performed or ignored when the user presses the BLF line key.
The options are:
•
Yes
: the softkey1 action is ignored
•
No (Default)
: the softkey1 action is not ignored.
Ignore line key
Specifies if the action of Softkey1 on the phone screen is
performed or ignored when the user’s call appearance is on an
active call and the user presses the line key associated with the
active call.
The options are:
•
Yes (Default)
: the softkey1 action is ignored
•
No
: the softkey1 action is not ignored.
Avaya J129 IP Phone does not support this.
Broadsoft Call Center
Enabled
You can enable or disable the Broadsoft Call Center feature for
the user of the phone.
Active
Specifies if the logged in user is assigned to at least one call
center as an agent.
Unavailable codes
You can enter a list of reason codes which the agent can select
when they are going to be unavailable. Example:
Code=description, 1=coffee break, DND=Do Not Disturb
Disposition codes
You can enter a list of disposition codes which the agent can
select when they categorise a call. Example: Call center
ID:Code=Description, 1=Follow-up required, sales:2=New
customer
Disposition code does not support special characters.
Supervisors
You can add supervisors to the call centers, whom the agents
can select when they have an emergency escalation. Example:
Call center ID:Extension=Description, 6551=Supervisor1, sales:
6552=Supervisor2, helpdesk:6553=Supervisor3
Enable Customer Originated Service
You can enable or disable the Customer Originated Service for
the agents.
Feature Access Codes (FAC)
Call Pickup
Specifies that when a BLF key is receiving an incoming call, the
phone will provide the user a context sensitive Pickup soft key,
if the Call Pickup FAC is defined. Call Pickup FAC can be used
with Busy Lamp Field (BLF) feature keys.
The default value is 97.
Table continues…
Configuring the phone using the web interface
April 2020
Installing and Administering Avaya J100 series IP Phones in an Open SIP
environment
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