Upgrading G3rV4 and R5/6/7/8r to Avaya DEFINITY
Server R running Avaya Communication Manager
555-233-115
2-12
Issue 7 November 2003
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP
database, you must call the RFA Helpdesk (
) to have them correct the
SAP information.
Table 2-4.
RFA Helpdesk contact numbers
Where
Who
Phone
number/URL
Prompt or
selection
Channel:
■
U.S. and Canada
■
Variable Workforce
Group
■
Avaya contractors
Avaya
Associates
Members
Contractors
877-615-4174
Prompt 8
U.S. and Canada
Business
Partners
866-800-5194
Prompt 8
EMEA
Direct and
Business
Partners
+31-70-414-8720
or
Prompt 3
Select GSO;
select EMEA
APAC RTAC
Direct and
Business
Partners
+65-6872-8686
CALA
■
Mexico TAC
■
Brazil TAC
■
Columbia TAC
■
Argentina TAC
■
Mexico Call
Receipt
Direct and
Business
Partners
+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998
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