High Reliability
Issue 7 November 2003
5-43
555-233-115
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP
database, you must call the RFA Helpdesk (
) to have them correct the
SAP information.
Follow Routine Preventive Maintenance
Follow routine preventive maintenance procedures on the system to be upgraded.
For information about the procedures and necessary equipment, refer to the
“Preventive Maintenance” section in Maintenance for Avaya DEFINITY Server R.
Table 5-12.
RFA Helpdesk contact numbers
Where
Who
Phone
number/URL
Prompt or
selection
Channel:
■
U.S. and Canada
■
Variable Workforce
Group
■
Avaya contractors
Avaya
Associates
Members
Contractors
877-615-4174
Prompt 8
U.S. and Canada
Business
Partners
866-800-5194
Prompt 8
EMEA
Direct and
Business
Partners
+31-70-414-8720
or
http://www.avayan
etwork.com
Prompt 3
Select GSO;
select EMEA
APAC RTAC
Direct and
Business
Partners
+65-6872-8686
CALA
■
Mexico TAC
■
Brazil TAC
■
Columbia TAC
■
Argentina TAC
■
Mexico Call
Receipt
Direct and
Business
Partners
+525-278-7878
+5511-5185-6655
+571-616-6077
+5411-4114-4440
+1-720-444-9998
Continued on next page