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Xerox workcentre 5335 series, Service Manual

The Xerox WorkCentre 5335 series is an advanced multifunction printer designed for efficient office workflows. With its exceptional performance, this versatile machine offers a plethora of functionalities. Looking for a service manual? Download the comprehensive and user-friendly manual for free from manualshive.com to get the most out of your device.

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BUS Updated 12/2011

07/2011

6-1

WorkCentre 5335 Family Service Documentation

General Procedures & Information

Initial Issue

 6 General Procedures & Information

Tools & Diagnostics

 UI Diagnostics

Entering and Exiting Service Rep. Mode ........................................................................

6-3

Accessing UI Diagnostics................................................................................................

6-3

Printing CSE Reports ......................................................................................................

6-4

Date / Time......................................................................................................................

6-5

Software Options.............................................................................................................

6-6

NVM Read/Write .............................................................................................................

6-6

System Registration Adjustment .....................................................................................

6-7

Tray 5 Guide Adjustment ................................................................................................

6-7

Initialize Hard Disk ..........................................................................................................

6-8

Print Test Patterns ..........................................................................................................

6-8

MAX Setup ......................................................................................................................

6-12

IIT Calibration ..................................................................................................................

6-12

Delete All Data ................................................................................................................

6-13

Initialize NVM ..................................................................................................................

6-13

Component Control .........................................................................................................

6-14

Analog Monitor ................................................................................................................

6-28

Hard Disk Failure Prediction Test ...................................................................................

6-29

Machine ID/Billing Data ...................................................................................................

6-29

HFSI Counters ................................................................................................................

6-30

Jam Counter....................................................................................................................

6-30

Failure Counter ...............................................................................................................

6-31

Shutdown History ............................................................................................................

6-31

ADF Independent Operation  ..........................................................................................

6-32

Power On Self Test .........................................................................................................

6-32

USB Key..........................................................................................................................

6-33

Delete All Certificates / Initialize Settings........................................................................

6-33

 General Procedures

GP 1 Network Printing Simulation ...................................................................................

6-35

GP 2 System Administration Login Reset .......................................................................

6-35

GP 3 Initialization Kit Installation .....................................................................................

6-36

GP 4 Intermittent Problem RAP ......................................................................................

6-41

GP 5 Software Options ...................................................................................................

6-42

GP 6 Software Version....................................................................................................

6-42

GP 9 Entering Admin Mode ............................................................................................

6-43

GP 10 Replacing Billing PWB’s.......................................................................................

6-43

GP 11 Foreign Device Interface Setup ...........................................................................

6-44

GP 13 Fax Diagnostics ...................................................................................................

6-47

GP 14 Special Boot Modes .............................................................................................

6-49

GP 15 Setting Country Code...........................................................................................

6-50

GP 16 Downloading Software from USB Flash Drive .....................................................

6-51

GP 17 SMart eSolutions..................................................................................................

6-52

GP 19 Boot Sequence ....................................................................................................

6-54

GP 20 Long Boot Diagnostic Tests .................................................................................

6-57

GP 21 Common Access Card Servicing .........................................................................

6-58

 General Information

Space Requirements.......................................................................................................

6-61

Product Specs. ................................................................................................................

6-61

Common Tools ................................................................................................................

6-63

Product Tools and Test Patterns.....................................................................................

6-64

Cleaning Materials...........................................................................................................

6-64

 CRUs and Consumables................................................................................................

6-65

Glossary of Terms ...........................................................................................................

6-65

 Change Tags

Change Tags...................................................................................................................

6-69

Summary of Contents for workcentre 5335 series

Page 1: ...rectly or indirectly for such service While Xerox has tried to make the documentation accurate Xerox will have no liability arising out of any inaccuracies or omissions Changes are periodically made to this document Changes technical inaccuracies and typographical errors will be corrected in subsequent edi tions Prepared by Creative and Technical Communications North America 800 Phillips Road Buil...

Page 2: ...1 07 2011 i WorkCentre 5335 Family Service Documentation Introduction Initial Issue Introduction About this Manual iii Organization iii How to Use this Documentation iv Symbology and Nomenclature v Translated Warnings x ...

Page 3: ...leshooting the Fault Code and non Fault Code related faults with the exception of image quality problems Section 3 Image Quality This section contains the diagnostic aids for troubleshooting any image quality problems as well as image quality specifications and image defect samples Section 4 Repairs Adjustments This section contains all the Adjustments and Repair procedures Repairs Repairs include...

Page 4: ...ll must be entered using these procedures Use of the Block Schematic Diagrams Block Schematic Diagrams BSDs are included in Section 7 Wiring Data of the SGS The BSDs show the functional relationship of the electrical circuitry to any mechanical or non mechanical inputs or outputs throughout the machine Inputs and outputs such as motor drive mechanical linkages operator actions and air flow are sho...

Page 5: ...vec l ali mentation électrique appliquée à la machine celle ci pourrait démarrer et causer de graves blessures AVVERTENZA Non effettuare alcuna riparazione con la macchina accesa o con l ali mentazione elettrica inserita La macchina potrebbe avviarsi all improvviso e causare gravi ferite VORSICHT Es dürfen keine Reparaturarbeiten durchgeführt werden solange das Gerät eingeschalten oder mit der Str...

Page 6: ...aves si no se descarga WARNING Do not defeat or electrically bypass the ROS Safety Interlock Switch for any reason The ROS emits an undetectable laser beam that could cause serious permanent damage to the eyes if directly viewed or viewed from a surface that may have reflected the laser beam DANGER Ne pas shunter le contact de sécurité du ROS quelle que soit la raison Le ROS émet un rayon laser in...

Page 7: ...ice costs that are charged to PWB failures Ninety percent of all PWB failures that are ESD related do not occur immediately Using the ESD Field Service Kit will eliminate these delayed failures and intermittent problems caused by ESD This will improve product reliability and reduce callbacks The ESD Field Service Kit should be used whenever Printed Wiring Boards or ESD sensitive components are bei...

Page 8: ...BUS Updated 12 2011 07 2011 viii WorkCentre 5335 Family Service Documentation Initial Issue Introduction Figure 6 Illustration Symbols ...

Page 9: ...t test point listed is the location for the red meter lead and the second test point is the location for the black meter lead For example the following statement may be found in a RAP There is 5 VDC from TP7 to TP68 In this example the red meter lead would be placed on TP7 and the black meter lead on TP68 Other examples of a statement found in a RAP might be There is 15 VDC from TP21 to TP33 15 VD...

Page 10: ...BUS Updated 12 2011 07 2011 x WorkCentre 5335 Family Service Documentation Initial Issue Introduction Translated Warnings Translated Warnings are located at point of need in the Service Documentation ...

Page 11: ... 5335 Family Service Documentation Service Call Procedures Initial Issue 1 Service Call Procedures Service Call Procedures 1 3 Initial Actions 1 3 Call Flow 1 4 Detailed Maintenance Activities HFSI 1 6 Cleaning Procedures 1 6 Final Actions 1 7 ...

Page 12: ...eral including any unusual sounds or other indications b After informing the customer disconnect the machine from the customer s network c Check that the power cords are in good condition correctly plugged in the power source and free from any defects that would be a safety hazard Repair or replace the power cords as required Check that the circuit breakers are not tripped d Inspect any rejected c...

Page 13: ...lem is noise or smell select a mode 1 Sided 2Sided Finisher etc find the cause of the problem and proceed with servicing The operator operated the machine correctly Y N Explain to the operator how to operate the machine correctly The UI display is normal Y N Go to Machine Not Ready RAP Refer to BSDs CH2 1 CH2 4 The problem occurs only in Print mode Y N The problem occurs only in Copy mode Y N The ...

Page 14: ... and if necessary ask the user to reinstall the printer driver Refer to IQ1 IOT Image Quality Entry RAP and then proceed with servicing If the problem persists ask the user to reinstall the printer driver Check the machine settings and if necessary ask the user to reinstall the printer driver If the problem continues replace the network cable If the problem persists replace the USB cable Check the...

Page 15: ... a dry cotton swab 4 Scanner a Switch off the power and allow the Exposure Lamp to cool off b Using the optical Cleaning Cloth clean the front and rear of the Document Glass Document Cover White Reference Strip Reflector and Mirror c Clean the Exposure Lamp with a clean cloth and Film Remover d Clean the Lens with Lens and Mirror Cleaner and lint free cloth 5 DADF Check the paper path for debris o...

Page 16: ...4 Perform the following steps to make a copy of the Demonstration Original for the cus tomer a Load Tray 1 with 8 5 x 11 inch A4 or 11 x 17 inch paper b Place the Color Test Pattern on the glass with the short edge of the test pattern reg istered to the left edge of the glass Select Tray 1 and make a single copy c Print out the Machine Settings Configuration Report Store this report with the ser v...

Page 17: ...BUS Updated 12 2011 07 2011 1 8 WorkCentre 5335 Family Service Documentation Final Actions Initial Issue Service Call Procedures ...

Page 18: ... 2 42 003 761 Incorrect Paper Tray Size RAP 2 43 003 763 Adjustment Chart RAP 2 43 003 764 Image Overlay RAP 2 44 003 780 Fax Scan Compression Fail RAP 2 44 003 795 AMS Limit RAP 2 45 003 930 300 DPI Scan RAP 2 45 003 931 400 DPI Scan RAP 2 46 003 932 600 DPI Scan RAP 2 46 003 933 300 DPI Scan RAP 2 47 003 934 400 DPI Scan RAP 2 47 003 935 600 DPI Scan RAP 2 48 003 940 Memory RAP 2 48 003 941 Page...

Page 19: ... 2 103 012 903 Integrated Finisher Paper Remains at Compiler Exit Sensor RAP 2 104 012 935 Integrated Finisher Paper Remains at Entrance Sensor RAP 2 104 Chain 012 Finisher LX 012 111 H Transport Entrance Sensor Off Jam A RAP LX 2 105 012 112 H Transport Entrance Sensor On Jam A RAP LX 2 105 012 126 H Transport Entrance Sensor Off Jam B RAP LX 2 106 012 131 H Transport Entrance Sensor On Jam B RAP...

Page 20: ... 016 341 ESS FontROM Fail 4 RAP 2 162 016 342 ESS RTC Failure RAP 2 162 016 345 ESS NV Memory Failure RAP 2 163 016 347 ESS PageMemory Failure RAP 2 163 016 348 ESS PageMemory Failure 2 RAP 2 164 016 350 ESS EEPROM DIAG Failure 1 RAP 2 164 016 351 ESS EEPROM DIAG Failure 2 RAP 2 165 016 360 Cont UI Fail 1 RAP 2 165 016 362 Cont UI Fail 2 RAP 2 166 016 364 Cont USB2 0 Host Fail RAP 2 166 016 365 Co...

Page 21: ... 2 212 016 573 Job Ticket Parse Error RAP 2 213 016 574 Host Name Error RAP 2 213 016 575 DNS Server Error in FTP RAP 2 214 016 576 Server Connection Error in FTP RAP 2 214 016 577 FTP Service RAP 2 215 016 578 Login Password Error RAP 2 215 016 579 Scanning Picture Error RAP 2 216 016 580 File Name Acquisition Failure RAP 2 216 016 581 File Name Suffix Limit Error RAP 2 217 016 582 File Creation ...

Page 22: ...ompression Convert RAP 2 266 016 775 HD Full Image Convert RAP 2 266 016 776 Image Convert Error RAP 2 267 016 777 HD Access ERR Image Convert RAP 2 267 016 778 HD Full Scan Image Convert RAP 2 268 016 779 Scan Image Conversion Error RAP 2 268 016 780 HD Access ERR Image Convert RAP 2 269 016 781 Scan Server Connect Error RAP 2 269 016 782 Scan Server Login Error RAP 2 270 016 783 Invalid Server P...

Page 23: ...P Client Error RAP 2 318 018 563 HTTP Server Error RAP 2 318 018 564 Host Name Solution Error in HTTP RAP 2 319 018 565 Proxy Name Solution Error in HTTP RAP 2 319 018 566 Server Connect Error in HTTP RAP 2 320 018 567 HTTP Server Access Fail RAP 2 320 018 568 HTTP Server SSL Access Fail RAP 2 321 018 569 HTTP Server Certificate Fail RAP 2 321 018 570 HTTP Certificate Fail RAP 2 322 018 571 Intern...

Page 24: ...ervice Paused By Color Mode RAP 2 372 021 943 Print Service Paused By Disable RAP 2 372 021 944 Print Service Paused By Color Mode RAP 2 373 021 945 Service Paused By Disable RAP 2 373 021 946 Service Paused By Color Mode RAP 2 374 Chain 023 023 600 Held Down Key Error UI Panel 2 375 023 601 Held Down Softkey Error UI Panel 2 375 Chain 024 Controller Communications 024 340 IOT ESS Communication 1 ...

Page 25: ...24 966 ATS APS Destination RAP 2 422 024 967 Mixed Width Paper Stapler Job RAP 2 422 024 968 Stapler Punch Concurrence RAP 2 423 024 969 Different Width Mix Punch RAP 2 423 024 976 Staple Status Failed RAP 2 424 024 977 Stapler Feed Ready RAP 2 424 024 979 Low Staples RAP Integrated Finisher 2 425 024 979 Low Staples RAP Finisher LX 2 425 024 980 Stacker Tray Full RAP 2 426 024 982 Finisher Stacke...

Page 26: ...rror 4 Other RAP 2 474 027 600 ExtPrint Check Mode Error RAP 2 474 027 700 Mail Address Domain Error RAP 2 475 027 701 Network Cable Disconnected RAP 2 475 027 702 Certificate for Addresses was not Found RAP 2 476 027 703 Certificate for Addresses was Expired RAP 2 476 027 704 Certificate for Recipients Untrusted RAP 2 477 027 705 Certificate for Recipients was Revoked RAP 2 477 027 706 Device Cer...

Page 27: ...CS NSS Re transmission Error RAP 2 526 033 510 Fallback Error RAP 2 527 033 511 DTC NSC Resend Error RAP 2 527 033 512 Remote Has No Relay RAP 2 528 033 513 Remote Has No Mailbox RAP 2 528 033 514 Carrier Down Detected RAP 2 529 033 516 EOR Receive RAP 2 529 033 517 ECM Phase C Flag Timeout RAP 2 530 033 518 Remote Cannot Receive SUB RAP 2 530 033 519 PTS Has No SEP Capability RAP 2 531 033 520 Re...

Page 28: ...33 743 Fax Page Write Open Timeout RAP 2 578 033 744 Fax Page Write Close Timeout RAP 2 579 033 745 Fax Data Write Timeout RAP 2 579 033 746 Fax Data Read Timeout RAP 2 580 033 747 Fax Service Start RAP 2 580 033 749 Fax Card Memory Error RAP 2 581 033 750 Fax Format Error RAP 2 581 033 751 Activity Report Suspended RAP 2 582 033 755 Fax Printing is Canceled RAP 2 582 033 790 Fax Control RAP 2 583...

Page 29: ...red RAP 2 629 034 765 Feature Limit Error RAP 2 630 034 766 Selected Communication Not Implemented RAP 2 630 034 767 Selected Mode Not Implemented RAP 2 631 034 768 Restricted Digital Information Only RAP 2 631 034 769 Error by Service Feature RAP 2 632 034 770 Reply to Status Query RAP 2 632 034 771 Access Information Discarded RAP 2 633 034 772 Fax Connection Error RAP 2 633 034 773 Invalid Dial...

Page 30: ...02 Illegal RDPBN Parameter RAP 2 684 036 503 Illegal RDCLP Parameter RAP 2 684 036 504 Illegal RDGR Parameter RAP 2 685 036 505 Undefined Response RAP 2 685 036 506 Negotiation Not Allowed RAP 2 686 036 507 RDPBP Receive at Full Capacity RAP 2 686 036 508 RDPBN Receive Terminal Error RAP 2 687 036 509 RDPBN Receive Other RAP 2 687 036 510 RDGR Receive RAP 2 688 036 511 Illegal Procedure 1551 RAP 2...

Page 31: ...imeout RAP 2 734 036 760 TBR Wait Timeout RAP 2 735 036 761 TDT Block Size Error RAP 2 735 036 762 G4 NetWork Disconnect Notice Timeout RAP 2 736 036 763 Illegal Procedure 1401 RAP 2 736 036 764 Illegal CSS Parameter RAP 2 737 036 765 Illegal CSE Parameter RAP 2 737 036 766 Illegal CSA Parameter RAP 2 738 036 767 Illegal CSUI Parameter RAP 2 738 036 768 Illegal CSCC Parameter RAP 2 739 036 769 Ill...

Page 32: ... 2 787 071 210 Tray 1 Lift Fail RAP 2 788 071 212 Tray 1 Paper Size Switch Broken RAP 2 788 Chain 072 Tray 2 PH 072 100Tray 2 Pre Misfeed RAP 2 789 072 101Tray 2 Misfeed RAP 2 789 072 105 Registration Sensor On Jam Tray 2 RAP 2 790 072 210 Tray 2 Lift Fail RAP 2 790 072 212 Tray 2 Paper Size Sensor Broken RAP 2 791 072 900 Tray 2 Feed Out Sensor Static Jam RAP 2 791 Chain 073 Tray 3 PH 073 101 Tra...

Page 33: ...eed Setting Fault 2 842 102 315 USB Dongle SW Key Setting Fault 2 843 102 316 USB Dongle Country Code Setting Fault 2 843 102 317 USB Dongle PagePack Setting Fault 2 844 102 318 USB Dongle Country Code Setting Fault 2 844 102 319 Dongle NVM List Setting Fault 2 845 102 356 EWS Soft Fail RAP 2 845 Chain 116 Controller 116 210 Media Reader Fatal Error RAP 2 847 116 211 MediaReader Cable Disconnected...

Page 34: ... 116 715 PLW Form Registration Error RAP 2 895 116 716 Media Reader Corrupt or Missing Media File RAP 2 896 116 717 Media Reader Media File Read Error RAP 2 896 116 718 PLW Form Overlay Error RAP 2 897 116 719 XPIF Parameter Cancelled RAP 2 897 116 720 PCL Memory RAP 2 898 116 725 Image Log Data Insufficient Disk Space RAP 2 898 116 737 ART User Defined Area Shortage RAP 2 899 116 738 Overlay Size...

Page 35: ...45 123 378 Interface Format RAP 2 945 123 379 Dispatch RAP 2 946 123 380 Copy Interface RAP 2 946 123 381 Fax Interface RAP 2 947 123 382 Scanner Interface RAP 2 947 123 383 Report Interface RAP 2 948 123 384 Server Access RAP 2 948 123 385 Service Object RAP 2 949 123 386 Service Object RAP 2 949 123 387 Service Object RAP 2 950 123 388 Attribute RAP 2 950 123 389 UI Comparator RAP 2 951 123 390 ...

Page 36: ...353 LPD Software RAP 2 994 127 354 FTP Server Software RAP 2 994 127 396 Mail I O Software RAP 2 995 127 398 IPP Software RAP 2 995 127 399 JME Software RAP 2 996 127 700 SIP Registration Fail RAP 2 996 Chain 133 Fax 133 210 Illegal Fax Parameter RAP 2 997 133 211 Fax Parameter Value Invalid RAP 2 997 133 212 Fax Read Error No Data RAP 2 998 133 213 Fax Read Error Invalid Data RAP 2 998 133 214 Fa...

Page 37: ...BUS Updated 12 2011 07 2011 2 20 WorkCentre 5335 Family Service Documentation Initial Issue Status Indicator RAPs ...

Page 38: ...nitial Issue 002 500 UI error UI detection error during the startup of a CUI scan job 1 The IIT is occupied 2 Fault has occurred 3 Service is not CUI 4 Upper limit number of sheets for the XSA Procedure After the Fault has been cleared perform the same operation again Or check for any restric tions due to XSA ...

Page 39: ...d IIT Software GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 Replace the ESS PWB PL 35 2 003 318 IIT Software RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The IIT software is corrupt Procedure Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the IIT Control Panel ESS MCU all PWBs connected to them RAM Fi...

Page 40: ... to them RAM Firmware module EEPROM Reload Software GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 320 IISS ESS Communication 1 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS BSD ON BSD 34 1 FAX An abnormal parameter is set as the argument for the send function Aft...

Page 41: ...t the IIT Harness PL 1 6 Reload Software GP 16 If the problem persists replace the IIT PWB Switch the EEPROM PL 1 6 Replace the ESS PWB PL 35 2 003 322 IISS ESS Communication 3 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The ACK acknowledgement code could not be received after 2 resend attempts The Packet No of the sent Message Packet is incorrect Procedure Ensure that the custome...

Page 42: ...e GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 324 IISS ESS Communication 5 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The ACK acknowledgement code could not be received after 2 resend attempts The Mes sage Length of the sent Message Packet is incorrect Proce...

Page 43: ...re GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 326 IISS ESS Communication 7 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The ACK acknowledgement code could not be received after 2 resend attempts Framing error was detected by hardware in the IIT PWB Procedure ...

Page 44: ...Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 328 IISS ESS Communication 9 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The ACK acknowledgement code could not be received after 2 resend attempts After header recognition receive interruption was detected by the IIT PWB...

Page 45: ...are GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 330 IISS ESS Communication 11 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The NAK Negative Acknowledgement that notifies of the occurrence of a transmission failure is received The Packet No of the received Mess...

Page 46: ...are GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 332 IISS ESS Communication 13 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The NAK Negative Acknowledgement that notifies of the occurrence of a transmission failure is received The Check Code of the received Mes...

Page 47: ...e GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 334 IISS ESS Communication 15 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The NAK Negative Acknowledgement that notifies of the occurrence of a transmission failure is received A framing error was detected by hard...

Page 48: ...place IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 336 IISS ESS Communication 17 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The NAK Negative Acknowledgement that notifies of the occurrence of a transmission failure is received After the header was recognized it was detecte...

Page 49: ...re module EEPROM Reload Software GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 338 IISS ESS Communication 19 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The Driver detects Illegal Send Parameter Argument from Application Procedure Ensure that the customer is pr...

Page 50: ...P 16 Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 340 IISS ESS Communication 21 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS A parameter synchronization error during sending occurred Procedure Ensure that the customer is programming a job within the parameters of the...

Page 51: ...ce IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 342 IISS ESS Communication 23 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS The driver detected an incorrect receive parameter argument from the application Procedure Ensure that the customer is programming a job within the para...

Page 52: ...witch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 344 IISS_ESS X Hotline Power On RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS There is a communication failure at power on between the controller and the IIT Initial Actions Power On Off Procedure Ensure that the customer is programming a j...

Page 53: ... Software GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 If the problem persists replace the ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 003 346 PIO Unlatched 2 RAP BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 16 1 ESS When IIT image was received from the IIT PWB a PIO Programmed Input Output error was detected from IISS Procedure Ensure that the customer is...

Page 54: ...rocedure Change the settings so that the same magnification ratio can be applied to the face side 1 and the back side 2 of the document Check the sw version of the controller sw reload Software GP 16 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM 003 750 Book Duplex Documents RAP Book duplex is not set up with the correct sheet is stored with the curren...

Page 55: ...all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 003 752 600dpi Cannot be Scanned RAP BSD ON BSD 3 5 ESS DADF Communication This status code is displayed Unscannable 600dpi resolution detected after DADF Mix Duplex Mode Job is accepted Procedure Perform scanning below 400 dpi resolution or perform scanning in other than mixed mod...

Page 56: ...orm scanning in other than mixed mode If powering OFF then ON does not resolve the problem perform the following 1 Check the connection between IIT PWB and ESS PWB 2 Check the sw version of the controller sw reload Software GP 16 3 Replace IIT PWB Switch the EEPROM PL 1 6 4 Replace ESS PWB PL 35 2 003 754 Scan Recoverable Error RAP BSD ON BSD 3 5 ESS DADF Communication Recoverable high compression...

Page 57: ...Bs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 003 756 All Original Sheets are Blank RAP BSD ON BSD 3 5 ESS DADF Communication All scanned original sheets judged as Blank by Blank Paper Detection Procedure Ensure that the originals are not blank and oriented correctly Retry the job Disconnect then reconnect the ESS MCU all PWBs conne...

Page 58: ...the problem perform the following 1 Check the cable between IIT PWB and ESS PWB PL 35 2 MCU all PWBs con nected to them RAM Firmware module EEPROM 2 Check the sw version of the controller sw reload Software GP 16 3 Replace IIT PWB Switch the EEPROM PL 1 6 4 Replace ESS PWB PL 35 2 003 760 Scan Settings RAP BSD ON BSD 3 5 ESS DADF Communication The job properties are incorrect Procedure Abort the j...

Page 59: ...or ity setting Change Job Startup parameters such as Tray No Paper size etc and retry Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 Ensure that the Paper Tray Settings are set properly 003 763 Adjustment Chart RAP When Automatic Gradation Correction is performed the patch for position dete...

Page 60: ... Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 003 780 Fax Scan Compression Fail RAP BSD ON BSD 34 1 FAX The compressed data size is larger than 8 times the size of the uncompressed data Procedure Ask customer to abort the job Change Scan resolution parameter and retry Disconnect then reco...

Page 61: ... the sw version of the controller sw reload Software GP 16 Replace IIT PWB Switch the EEPROM PL 1 6 003 930 300 DPI Scan RAP BSD ON BSD 3 5 ESS DADF Communication 300dpi 400dpi 600dpi disabled with DADF Mix Duplex Mode Scan Due to insufficient Page Memory space A3 original cannot be scanned with specified resolution A4 B4 original can be scanned There is a problem scanning 300 DPI Procedure Increa...

Page 62: ...t at below 400dpi and menu selections are correctly set Increase Page Memory PL 35 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 003 932 600 DPI Scan RAP BSD ON BSD 3 5 ESS DADF Communication For scanning in the DADF mix duplex mode 600dpi is not available Procedure Verify scan settings ...

Page 63: ... Page Memory PL 35 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 003 934 400 DPI Scan RAP BSD ON BSD 3 5 ESS DADF Communication When scanning in the DADF mix duplex mode 400dpi and 600dpi are not available when the next document exists Because Page Memory is insufficient a selected resol...

Page 64: ... PL 35 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 003 940 Memory RAP Insufficient Page Memory detected When IITsc is activated for the jobs that meet the following AND conditions Page Memory 384MB PL 35 2 Side 2 cover image is selected Color mode is not set to Black White High Quality...

Page 65: ...irst Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 Procedure Execute Component Control 005 221 Block and unblock the DADF Tray Size 1 Sensor The display changes Y N Check the wires between P J756 and P J761 for an open or shorted circuit or a dam aged or loose connector The wires are OK Y ...

Page 66: ... PL 51 2 003 944 Image Repeat Count RAP Incorrect image repeat count Even one image cannot be pasted when Set Repeated Count Auto is specified for image repeat Procedure Ask customer to check the job setups Change the image repeat count parameter and repeat the operation Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controll...

Page 67: ...onnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 Replace the IIT PWB Switch the EEPROM PL 1 6 003 947 Return Documents Count RAP If a user has returned an insufficient number of documents using Return Document the mes sage indicating that additional N number of documents are required is displayed...

Page 68: ...e ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 003 952 Document Color Mismatch RAP Returned document color mismatch Different color detected before after return A different color of document was returned by a user using Return Document This error occurs only when the page information for the returned document has been...

Page 69: ... controller sw reload Software GP 16 Replace the DADF PWB PL 51 2 If the problem persists replace the IIT PWB Switch the EEPROM PL 1 6 mm 003 956 Document Size Unknown Error RAP Document size undefined error Only APS is selected for the function requiring document size setting Undefined document size was detected when Platen is selected and only APS requires document size selection Procedure 1 Ent...

Page 70: ... Initial Actions Check Admin mode Ensure that the affected tray has not been excluded from Auto Tray Switching Tools Paper tray Priority settings Procedure Select a tray that supplies the required size paper and repeat the operation Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 003 965 ATS...

Page 71: ...ad Software GP 16 003 967 DADF APS No Destination RAP Document size with DADF 8 5 11SEF Document size input not included Mix Size is not selected Magnification is variable APS Copy job with the above is designated but the tray to be selected is not available Although A4SEF original is set it is detected as 8 5 11SEF Procedure 1 Load tray with the paper of the size displayed on the Panel or select ...

Page 72: ...tch the EEPROM PL 1 6 Replace ESS PWB PL 35 2 003 969 Punch Size Error RAP BSD ON BSD 34 1 FAX The number of slow scan lines has exceeded the upper limit due to Fax parallel composition long document enlargement etc Procedure Press the Continue button to store as much data as the memory capacity and continue scanning the next document Or press the Cancel button to abort the job Turn the power OFF ...

Page 73: ...pied press the Cancel or Continue button on the panel 003 972 Maximum Stored Page RAP The number of pages stored exceeded the maximum number set in the system data When scanning a document the no of pages that has accumulated in the machine has exceeded the value of Maximum Stored Number of Copy Sheets set in system data Procedure Set the number of pages of the document to be within the maximum nu...

Page 74: ...he image loss and use a larger paper size if available Or use reduction to make a smaller document and repeat the operation Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 003 974 Next Original Specification RAP Next document specified Scanning is complete for all loaded documents Procedure ...

Page 75: ...the FAX ESS MCU all PWBs con nected to them RAM Firmware module EEPROM Check the sw version of the controller sw reload Software GP 16 If the problem persists replace the FAX PWB PL 18 5 003 977 Document Mismatch Multiple Scan RAP Document size mismatch Document exchange during Multi Scan During multiple scan a doc ument was switched during Bound Originals Booklet Creation Poster scanning When any...

Page 76: ...esume operation If powering OFF then ON does not resolve the problem perform the following 1 Disconnect then reconnect the harness between the IIT PWB and ESS MCU all PWBs connected to them RAM Firmware module EEPROM 2 Check the sw version of the controller sw reload Software GP 16 3 Replace IIT PWB Switch the EEPROM PL 1 6 4 Replace ESS PWB PL 35 2 003 980 Staple Position RAP Stapling could not b...

Page 77: ...Software GP 16 003 982 IITsc HDD Access Error RAP HD FULL was detected with no pages stored An error where the FULL is not cleared even after some time has passed Procedure Disconnect then reconnect the HDD ESS MCU all PWBs connected to them RAM Firmware module EEPROM Perform GP 14 only the first three parts make sure to follow sequence and heed cau tions If the problem persists expand the HDD par...

Page 78: ...J757 4 and the DADF Feed Out Sensor P J772 3 for open circuits and poor contacts Replace the DADF Feed Out Sensor PL 51 6 Press the Stop button Turn ON Component Control 005 010 DADF Feed Motor Does the DADF Feed Motor operate Y N Is the voltage between the DADF Feed Motor P J776 5 2 and the GND 24VDC Y N Is the voltage between the DADF PWB P J754 B1 B2 and the GND 24VDC Y N Is the voltage between...

Page 79: ...e wires between the DADF PWB P J757 12 and the DADF Pre Registra tion Sensor P J774 1 as well as between the DADF PWB P J757 10 and the DADF Pre Registration Sensor P J774 3 for open circuits and poor contacts Replace the DADF Pre Registration Sensor PL 51 17 Press the Stop button Turn ON Component Control 005 010 DADF Feed Motor Does the DADF Feed Motor operate Y N Is the voltage between the DADF...

Page 80: ...DC Y N Check the wires between the DADF PWB P J757 15 and the DADF Registration Sensor P J775 1 as well as between the DADF PWB P J757 13 and the DADF Registration Sensor P J775 3 for open circuits and poor contacts Replace the DADF Registration Sensor PL 51 17 Press the Stop button Turn ON Component Control 005 008 DADF Feed Motor Does the DADF Feed Motor operate Y N The voltage between the DADF ...

Page 81: ... circuit between the DADF Pre Registration Sensor and the DADF PWB DADF Registration Sensor Component Control 005 110 PL 51 17 DADF Pre Registration Sensor Component Control 005 206 PL 51 17 DADF PWB failure PL 51 2 005 131 DADF Invert Sensor On Jam During Invert RAP BSD ON BSD 5 6 Document Scan and Invert After the DADF Registration Sensor turned ON at Invert the DADF Invert Sensor did not turn O...

Page 82: ... DADF Inverter Sensor Off Jam During Invert RAP BSD ON BSD 5 6 Document Scan and Invert After the DADF Registration Sensor turned OFF at Invert of the last document the DADF Inverter Sensor did not turn OFF within the specified time During the Invert where there is a next document after the Read Speed Control operation started DADF Registration Motor On CCW the DADF Inverter Sensor did not turn OF...

Page 83: ...rol 005 090 for operation failure Check if the Exit Roll is nipping properly Including the operations of Exit Nip Release Solenoid Component Control 005 072 PL 51 6 005 136 DADF Side 2 Registration Sensor On Jam RAP BSD ON BSD 5 5 Document Feed 2 of 2 BSD ON BSD 5 6 Document Scan and Invert After the DADF Pre Registration Sensor turned ON at Invert the DADF Registration Sensor did not turn ON with...

Page 84: ...t Nip Release Solenoid Component Control 005 072 PL 51 6 Check the circuit between the DADF Registration Sensor and the DADF PWB DADF Registration Sensor Component Control 005 110 PL 51 17 Check the circuit between the DADF Inverter Sensor and the DADF PWB DADF Invert Sensor Component Control 005 211 PL 51 9 DADF PWB failure PL 51 2 005 145 DADF Registration Sensor Off Jam Invert RAP BSD ON BSD 5 ...

Page 85: ...s of Exit Nip Release Solenoid Component Control 005 072 PL 51 6 Check the circuit between the DADF Pre Registration Sensor and the DADF PWB DADF Pre Registration Sensor Component Control 005 206 PL 51 17 DADF PWB failure PL 51 2 005 147 DADF Pre Registration Sensor Off Jam Invert RAP BSD ON BSD 5 5 Document Feed 2 of 2 BSD ON BSD 5 6 Document Scan and Invert After the DADF Registration Motor turn...

Page 86: ... 3 and the DADF PWB DADF Tray Set Guide Sensors 1 3 Component Control 005 215 216 217 PL 51 10 005 196 Size Mismatch Jam On No Mix Size RAP BSD ON BSD 5 2 Document Size Sensing 1 of 2 BSD ON BSD 5 3 Document Size Sensing 2 of 2 BSD ON BSD 5 4 Document Feed 1 of 2 A document in a different size from the first document was detected in the No Mix mode NOTE When turning the power OFF turn OFF the powe...

Page 87: ...8 5 x 11 LEF 005 198 Too Short Size Jam RAP BSD ON BSD 5 5 Document Feed 2 of 2 It was detected that the document length in Slow Scan direction was out of the specifications Simplex mode shorter than 85mm Duplex mode shorter than 110mm NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Check the document size a user has scanned If its length is...

Page 88: ... the power switch first and then the main power switch Procedure Check the document size a user has scanned If its length is within the available range for DADF feeding check the circuit between the DADF Pre Registration Sensor the DADF Feed Out Sensor and the DADF PWB Check the sw version of the controller sw update if required GP 16 If no problems are found replace the DADF PWB PL 51 2 005 210 D...

Page 89: ...switch Procedure If the problem persists switch the power OFF then ON Check the sw version of the controller sw update if required GP 16 If no problems are found replace the DADF PWB PL 51 2 005 280 DADF EEPROM Fail RAP BSD ON BSD 3 5 ESS DADF Communication The DADF EEPROM Read Write operation failed NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Pro...

Page 90: ...ADF Feeder Cover for misalignment or damage DADF Interlock Switch Component Control 005 212 PL 51 5 Check the sw version of the controller sw update if required If the problem persists check the circuit between the DADF Interlock Switch and the DADF PWB If no problems are found replace the DADF PWB PL 51 2 005 500 DADF Write Error During Download RAP Job Fail An error has occurred during the proce...

Page 91: ...If the problem persists check the circuit between the DADF Feed Out Sensor and the DADF PWB If no problems are found replace the DADF PWB PL 51 2 005 907 DADF Pre Registration Sensor Static Jam RAP BSD ON BSD 5 5 Document Feed 2 of 2 The DADF Pre Registration Sensor turns ON at the following timings 1 When Power is ON 2 At Feeder Cover Interlock Close 3 At Platen Interlock Close NOTE When turning ...

Page 92: ...roller sw update if required If the problem persists check the circuit between the DADF Invert Sensor and the DADF PWB If no problems are found replace the DADF PWB PL 51 2 005 915 DADF APS Sensor 1 Static Jam RAP BSD ON BSD 5 4 Document Feed 1 of 2 The DADF APS Sensor 1 turns ON at the timings below 1 When Power is ON 2 At Feeder Cover Interlock Close 3 At Platen Interlock Close NOTE When turning...

Page 93: ...problem persists check the circuit between the DADF APS Sensor 2 and the DADF PWB If no problems are found replace the DADF PWB PL 51 2 005 917 DADF APS Sensor 3 Static Jam RAP BSD ON BSD 5 4 Document Feed 1 of 2 The DADF APS Sensor 3 turns ON at the timings below 1 When Power is ON 2 At Feeder Cover Interlock Close 3 At Platen Interlock Close NOTE When turning the power OFF turn OFF the power swi...

Page 94: ... Fail Though all documents N documents reloaded the machine detected one or more documents were missing Whether all documents or N documents are reloaded the machine detects one or more documents are missing while skipping scanned documents i e feeding them without scanning them If a failure occurs before the machine finishes scanning documents and outputs them the machine skips scanned documents ...

Page 95: ...ize in Fast Scan FS direction was transported from the DADF If paper was not fed 005 945 is displayed If paper was fed 005 947 is displayed NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Check the following Check the sw version of the controller sw update if required Check that the DADF Tray Set Guide operates normally DADF Tray Set Guide S...

Page 96: ...rs 1 3 and the DADF PWB If no problems are found replace the DADF PWB PL 51 2 Change the system data 700 530 to 0 and disable the automatic startup boot operation at System Fail make sure to reset to 1 when complete 005 947 FS Size Mismatch Jam On No Mix Size or SS Mix Size RAP BSD ON BSD 5 3 Document Size Sensing 2 of 2 BSD ON BSD 5 4 Document Feed 1 of 2 In No Mix or Slow Scan SS Mixed mode it w...

Page 97: ...he power OFF turn OFF the power switch first and then the main power switch Procedure Check the following Check the sw version of the controller sw update if required Document Tray Size Sensor 1 2 Component Control 005 221 222 PL 51 10 Check the circuit between the Document Tray Size Sensor 1 2 and the DADF PWB DADF Feed Out Sensor Component Control 005 205 PL 51 16 DADF Registration Sensor Compon...

Page 98: ... Unit is securely installed Y N Install the Fuser Unit securely Remove the Fuser Unit Check the conductivity of the contact points of the Thermostat The contact points are connected Y N Replace the Fuser Unit PL 7 1 Check the resistance of the Main Lamp between J621 6 and J621 7 for an open circuit or a short circuit BSD 10 1 The resistance of the Main Lamp is 100 ohms or lower Y N Replace the Fus...

Page 99: ...r Y N Replace the Fuser Unit PL 7 1 Check the resistance of the Center Thermistor between J621 5 and J621 1 BSD 10 1 The resistance is 3k ohms or higher Y N Replace the Fuser Unit PL 7 1 Check the wire between P J411 and J621 for an open circuit or a short circuit BSD 10 1 The wire between P J411 and J621 is conducting without an open circuit or a short cir cuit Y N Repair the open circuit or shor...

Page 100: ... Fan for air exhaust around the Fuser rotation failure Procedure Execute Component Control for the Fuser Fan 042 006 The Fuser Fan rotates Y N Check the wires between P J210 on the Fuser Fan and P J411 on the MCU PWB for an open or shorted circuit or a loose or damaged connector The wires are OK Y N Repair as required Replace the Fuser Fan PL 4 1 before replacing the MCU PWB PL 18 2 Check the wire...

Page 101: ...dition Y N Repair the deformed part s and remove the foreign object s and paper dust Check that the Finisher is installed properly The Finisher is properly installed and properly connected to the IOT Y N Reinstall the Finisher properly Enter Component Control 012 140 Actuate the Finisher Entrance Sensor The display changes Y N Check the connections of P J8709 and P J8729 P J8709 and P J8729 are se...

Page 102: ...ely Check for an open or short circuit between P J8709 and P J8728 The wire P J8709 and P J8728 are OK Y N Repair the open or short circuit Measure the voltage between Finisher PWB P J8709 3 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB P J8709 2 and GND Actuate the Compiler Exit Sensor The voltage chan...

Page 103: ...dure Check the specifications of paper Paper is in spec Y N Replace the paper with new paper that is in spec Check the condition of the paper The paper is in normal condition without any problem that causes the paper to be bent or caught Y N Resolve any problem that causes the paper to be bent or caught Check the transport path for a foreign object deformed part and paper dust The transport path i...

Page 104: ...r short circuit If the problem contin ues replace the Finisher PWB PL 22 7 012 161 Integrated Finisher Set Eject Jam RAP BSD ON BSD 12 6 Integrated Finisher Set Eject 1 of 2 In the Eject Motor s ejecting operation Eject Home Sensor ON was detected within a specified time after the start of the reverse operation of the Eject Motor The Eject Motor should have ejected paper but returned Home earlier ...

Page 105: ...Tray Within a specified time after the Stacker Tray started going down at initialization and dur ing a job the lower position of the tray Full could not be detected based on the changes in the Stacker Stack Sensor 1 and the Stacker Stack Sensor 2 Initial Actions Check the Stack Height Sensor is properly installed not broken and has no foreign object Check the Stacker Stack Sensors 1 and 2 are prop...

Page 106: ... between Finisher PWB P J8707 3 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB P J8707 2 and GND Block and unblock the Stacker Stack Sensor 2 by rotating the actuator The voltage changes Y N Replace the Stacker Stack Sensor 2 PL 22 8 Check the wires and connectors for an intermittent open or short circui...

Page 107: ...00 and P J8724 securely Check for an open or short circuit between P J8700 and P J8724 The wires between P J8700 and P J8724 are OK Y N Repair the open wire or short circuit Measure the voltage between Finisher PWB P J8700 6 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB P J8700 5 and GND Move the Front ...

Page 108: ... N Connect P J8700 and P J8724 securely Check for an open or short circuit between P J8700 and P J8724 The wires between P J8700 and P J8724 are OK Y N Repair the open or short circuit Measure the voltage between Finisher PWB P J8700 6 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB P J8700 5 and GND Move...

Page 109: ...urely connected Y N Connect P J8700 and P J8726 securely Check for an open or short circuit between P J8700 and P J8726 The wires between P J8700 and P J8726 are OK Y N Repair the open wire or short circuit Measure the voltage between Finisher PWB P J8700 12 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB...

Page 110: ... an open wire or short circuit between P J8700 and P J8725 The wire between P J8700 and P J8725 is normally conductive with no open wire or short circuit Y N Repair the open wire or short circuit Measure the voltage between Finisher PWB P J8700 9 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB P J8700 2 a...

Page 111: ...J8726 securely Check for an open wire or short circuit between P J8700 and P J8726 The wire between P J8700 and P J8726 are OK Y N Repair the open or short circuit Measure the voltage between Finisher PWB P J8700 12 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB P J8700 11 and GND Move the Rear Tamper by...

Page 112: ...n P J8700 and P J8725 are OK Y N Repair the open or short circuit Measure the voltage between Finisher PWB P J8700 9 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB P J8700 2 and GND Block and unblock the Eject Home Sensor with a piece of paper The voltage changes Y N Replace the Eject Home Sensor PL 22 1...

Page 113: ...742B and between J8742A and P J8723 The wires between P J8707 and J8742B and between J8742A and P J8723 are OK Y N Repair the open or short circuit Measure the voltage between Finisher PWB P J8707 9 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB P J8707 8 and GND Rotate the Set Clamp Shaft by hand to blo...

Page 114: ... J8742A and P J8723 The wires between P J8707 and J8742B and between J8742A and P J8723 are OK Y N Repair the open or short circuit Measure the voltage between Finisher PWB P J8707 9 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wirenets and check the 5VDC circuit Measure the voltage between Finisher PWB P J8707 8 and GND Rotate the Set Clamp Shaft by hand to block and unblock t...

Page 115: ...es between Finisher PWB P J8705 3 4 5 6 and GND Each voltage changes Y N Check the wires and connectors for an intermittent open or short circuit If the prob lem continues replace the Finisher PWB PL 22 7 Replace the Staple Assembly PL 22 4 Enter 012 046 and 012 047 alternately The display changes Y N Check the connections of P J8701 and P J8731 P J8701 and P J8731 are securely connected Y N Conne...

Page 116: ...ges Y N Check the connections of P J8701 and P J8730 P J8701 and P J8730 are securely connected Y N Connect P J8701 and P J8730 securely Check for an open or short circuit between P J8701 and P J8730 The wires between P J8701 and P J8730 are OK Y N Repair the open or short circuit Measure the voltage between Finisher PWB P J8701 3 and GND The voltage is approx 5VDC Y N Go to Integrated Finisher Wi...

Page 117: ...n and Off the Finisher Front Interlock Switch The display changes Y N Connect the connections of P J8702 and P J8733 P J8702 and P J8733 are securely connected Y N Connect P J8702 and P J8733 securely Check for an open or short circuit between P J8702 and P J8733 The wires between P J8702 and P J8733 are OK Y N Repair the open or short circuit Measure the voltage between Finisher PWB P J8702 4 and...

Page 118: ...WB PL 22 7 Check the wires and connectors for an intermittent open or short circuit If the problem contin ues replace the Finisher PWB PL 22 7 012 935 Integrated Finisher Paper Remains at Entrance Sensor RAP BSD ON BSD 12 3 Integrated Finisher Transportation At Power On the Finisher Entrance Sensor detected paper While the Main Motor was operating at initialization at Power On the Finisher Entranc...

Page 119: ...heck the H Transport Entrance Sensor and H Transport Motor circuits for an intermittent con dition If the problem continues replace the Finisher PWB PL 23 16 012 112 H Transport Entrance Sensor On Jam A RAP LX BSD ON BSD 12 14 Office Finisher LX Horizontal Transportation After the Fuser Exit Sensor turned on the H Transport Entrance Sensor did not turn on within the specified time Procedure Check ...

Page 120: ...Motor PL 23 4 Check the H Transport Entrance Sensor and H Transport Motor circuits for an intermittent con dition If the problem continues replace the Finisher PWB PL 23 16 012 131 H Transport Entrance Sensor On Jam B RAP LX BSD ON BSD 12 14 Office Finisher LX Horizontal Transportation After the Fuser Exit Sensor turned On the H Transport Entrance Sensor did not turn On within the specified time P...

Page 121: ...mage or contamination PL 23 13 Check the Finisher Entrance Sensor and Transport Motor circuits for an intermittent condition If the problem continues replace the Finisher PWB PL 23 16 012 151 Compiler Exit Sensor Off Jam RAP LX BSD ON BSD 12 16 Office Finisher LX Transportation After the Compiler Exit Sensor turned On the Compiler Exit Sensor did not turn Off within the specified time Procedure Ex...

Page 122: ...port Motor circuits for an intermittent condition If the problem continues replace the Finisher PWB PL 23 16 012 161 Finisher Set Eject Jam RAP LX BSD ON BSD 12 19 Office Finisher LX Tamping Offset 2 of 2 BSD ON BSD 12 22 Office Finisher LX Eject Control 1 of 2 After the Eject Motor turned On the Compiler Tray No Paper Sensor did not turn Off within the specified time Procedure Enter Component Con...

Page 123: ...or short circuit or a loose or damaged connector The wire is OK Y N Repair reconnect as required Measure the voltage between P J8988 pins 16 and 18 on the Finisher PWB The volt age is approx 5VDC Y N Replace the Finisher PWB PL 23 16 Measure the voltage between P J8988 pin 17 on the Finisher PWB and GND Actuate the Stacker Height Sensor 1 The voltage changes Y N Replace the Stacker Height Sensor 1...

Page 124: ...ck the tray raise lower mechanism for damage or contamination Procedure Execute Component Control 012 264 Stacker Height Sensor 1 Actuate the Stacker Height Sensor 1 The display changes Y N Check the wire between J8873 pin 2 and P J8988 pin 17 for an open or short circuit or a loose or damaged connector The wire is OK Y N Repair reconnect as required Measure the voltage between P J8988 pins 16 and...

Page 125: ...ker No Paper Sensor PL 23 7 Replace the Finisher PWB PL 23 16 Replace the Finisher PWB PL 23 16 012 213 Stacker Tray Lower Limit Failure RAP LX BSD ON BSD 12 24 Office Finisher LX Stacker Tray Control Stacker descended lower than normal levels below low limit height Initial Actions Check for obstructions under the tray Check the operation of the Stacker Height Sensor actuators Check the tray raise...

Page 126: ...lace the Finisher PWB PL 23 16 Replace the Finisher PWB PL 23 16 012 221 Front Tamper Home Sensor On Failure RAP LX BSD ON BSD 12 18 Office Finisher LX Tamping Offset 1 of 2 BSD ON BSD 12 19 Office Finisher LX Tamping Offset 2 of 2 BSD ON BSD 12 12 Office Finisher LX Interlock Switching After the Front Tamper started moving to the home position the Front Tamper Home Sensor did not turn On within 8...

Page 127: ...open or short circuit or a loose or damaged connector The wire is OK Y N Repair reconnect as required Measure the voltage between P J8994 pins 6 and 4 on the Finisher PWB BSD 12 18 Office Finisher LX Tamping Offset 1 of 2 The voltage is approx 5VDC Y N Replace the Finisher PWB PL 23 16 Measure the voltage between P J8994 pin 5 on the Finisher PWB and GND BSD 12 18 Office Finisher LX Tamping Offset...

Page 128: ... the wire between J8882 pin 2 and P J8994 pin 8 for an open or short circuit or a loose or damaged connector The wire is OK Y N Repair reconnect as required Measure the voltage between P J8994 pins 9 and 7 on the Finisher PWB The voltage is approx 5VDC Y N Replace the Finisher PWB PL 23 16 Measure the voltage between P J8994 pin 8 on the Finisher PWB and GND Manually operate the Tamper mechanism t...

Page 129: ...ck the following Punch Home Actuator for deformation Punch Home Sensor for proper installation Punch Home Sensor connectors Punch Motor for proper operation Punch Motor connectors Procedure Enter Component Control 12 074 and 12 078 Punch Motor PL 23 5 alternately Select Start The Punch Motor runs Y N Select Stop Check circuit of the Punch Motor Refer to BSD 12 15 Office Finisher LX Punch to troubl...

Page 130: ...lace the Finisher PWB PL 23 16 Measure the voltage between P J8990 pin 2 on the Finisher PWB and GND BSD 12 17 Office Finisher LX Folding Block unblock the Folder Home Sensor The voltage changes Y N Replace the Folder Home Sensor PL 23 15 Replace the Finisher PWB PL 23 16 If the problem continues replace the Finisher PWB PL 23 16 012 249 Booklet Front Stapler Fail RAP LX BSD ON BSD 12 26 Office Fi...

Page 131: ... Finisher PWB The voltage is approx 5VDC Y N Replace the Finisher PWB PL 23 16 Measure the voltage between P J8988 pin 8 on the Finisher PWB and GND Actuate the Eject Clamp Home Sensor The voltage changes Y N Replace the Eject Clamp Home Sensor PL 23 11 Replace the Finisher PWB PL 23 16 Alternately execute Component Control 012 052 Eject Clamp Up and 012 053 Eject Clamp Down The Eject Motor PL 22 ...

Page 132: ...Finisher PWB The voltage is approx 5VDC Y N Replace the Finisher PWB PL 23 16 Measure the voltage between P J8994 pin 8 on the Finisher PWB and GND BSD 12 19 Office Finisher LX Tamping Offset 2 of 2 Manually operate the Tamper mecha nism to block and unblock the Rear Tamper Home Sensor The voltage changes Y N Replace the Rear Tamper Home Sensor PL 23 12 Replace the Finisher PWB PL 23 16 Alternatel...

Page 133: ...90 pin 2 on the Finisher PWB and GND BSD 12 17 Office Finisher LX Folding Block unblock the Folder Home Sensor The voltage changes Y N Replace the Folder Home Sensor PL 23 15 Replace the Finisher PWB PL 23 16 If the problem continues replace the Finisher PWB PL 23 16 012 268 Booklet Rear Stapler Fail RAP LX BSD ON BSD 12 27 Office Finisher Booklet Staple Control 2 of 2 Rear BSD ON BSD 12 13 Office...

Page 134: ...Procedure Execute Component Control 012 250 Eject Clamp Home Sensor Block and unblock the Eject Clamp Home Sensor The display changes Y N Check the wire between J8870 pin 2 on the Eject Clamp Home Sensor and P J8988 pin 8 on the Finisher PWB for an open or short circuit or loose or damaged connectors The wire is OK Y N Repair replace as required Measure the voltage between P J8988 pins 9 and 7 on ...

Page 135: ...J8988 pin 11 on the Finisher PWB for an open or short circuit or loose or damaged connectors The wire is OK Y N Repair replace as required Measure the voltage between P J8988 pins 12 and 10 on the Finisher PWB The volt age is approx 5VDC Y N Replace the Finisher PWB PL 23 16 Measure the voltage between the P J8988 pin 11 on the Finisher PWB and GND Actu ate the Eject Clamp Home Sensor The voltage ...

Page 136: ...uator for the Set Clamp Home Sensor for damage Procedure Execute Component Control 012 251 Set Clamp Home Sensor Actuate the Set Clamp Home Sensor The display changes Y N Check the wire between J8871 pin 2 on the Set Clamp Home Sensor and P J8988 pin 11 on the Finisher PWB for an open or short circuit or loose or damaged connectors The wire is OK Y N Repair replace as required Measure the voltage ...

Page 137: ...r Motor turned On Reverse rotation the Staple Head Home Sensor did not turn On within the specified time Initial Actions Check the Stapler for jammed staples or an incorrectly installed staple cartridge Procedure Execute Component Control 012 046 Staple Motor FWD and 012 047 Staple Motor REV The Stapler cycles Y N Check the wires between J8887 pins 1 4 on the Stapler Assembly and P J8981 pins 9 12...

Page 138: ...isher LX Staple Positioning Check for an intermittent connec tion If the check is good replace the Stapler Assembly PL 23 8 If the problem continues replace the Finisher PWB PL 23 16 012 296 Staple Move Sensor Off Failure RAP LX BSD ON BSD 12 20 Office Finisher LX Staple Positioning After the Stapler started moving to the Staple Position and the Staple Move Sensor turned Off the Staple Move Sensor...

Page 139: ...ect Cover is down Check Eject Cover Switch for improper installation Check Eject Cover Switch connectors for connection failure Check Actuator part for deformation Procedure Enter Component Control 012 300 Eject Cover Switch PL 23 11 Select Start Actuate the Eject Cover Switch The display changes Y N Select Stop Check continuity of the Eject Cover Switch J8889 pin 1 to pin 2 The continuity check i...

Page 140: ... drops to 0 VDC Y N Replace the Front Door Interlock Switch PL 23 16 Replace the Finisher PWB PL 23 16 Check the actuator for damage or misalignment Check the Interlock circuit for an intermittent condition BSD 12 12 Office Finisher LX Inter lock Switching If the problem continues replace the Finisher PWB PL 23 16 012 303 Finisher H Transport Cover Open RAP LX BSD ON BSD 12 14 Office Finisher LX H...

Page 141: ... only start in Down load Mode upon turning power on Procedure Download defective check the following Cable connection between Finisher and IOT is not connected or defective Finisher power cable is plugged in properly 012 500 Download Failure RAP LX Detected error while writing to Finisher ROM Proper operation not available since ROM may have been erased Procedure Retry download If the problem cont...

Page 142: ...ure Execute Component Control 012 190 H Transport Entrance Sensor Actuate the H Transport Entrance Sensor PL 23 4 The display changes Y N Check the wire between J8861 pin 2 and J8897 pin 6 for an open or short circuit or a loose or damaged connector The wire is OK Y N Repair reconnect as required Measure the voltage between J8897 pins 4 and 5 on the Finisher PWB BSD 12 14 Office Finisher LX Horizo...

Page 143: ...ompiler Exit Sensor PL 23 14 Replace the Finisher PWB PL 23 16 If the problem continues replace the Finisher PWB PL 23 16 012 905 Compiler Tray No Paper Sensor Static JAM RAP LX BSD ON BSD 12 19 Office Finisher LX Tamping Offset 2 of 2 Paper remains on the Compiler Tray No Paper Sensor Initial Actions Check the paper path If no paper is found continue with this RAP Clean the sensor Procedure Enter...

Page 144: ...eight Adjustment was performed for output paper to the Stacker Tray Tray lowering down in the middle of a job Procedure Remove all paper from the Stacker If the problem continues go to the 012 213 RAP 012 914 Stacker Tray Stapled Set Over Count RAP The Staple Set Count of the Stacker Tray has exceeded 50 sets during the Staple Set Eject operation Procedure Remove all paper from the Stacker If the ...

Page 145: ...ntrance Sen sor The voltage changes Y N Replace the H Transport Entrance Sensor PL 23 4 Replace the Finisher PWB PL 23 16 If the problem continues replace the Finisher PWB PL 23 16 012 935 Paper at Finisher Entrance Sensor RAP LX BSD ON BSD 12 16 Office Finisher LX Transportation Control logic reports paper at the Finisher Entrance Sensor Initial Actions Check for obstructions in the paper path Ch...

Page 146: ... Box Set Sensor J8866 P8863 and the Finisher PWB J8897 The continuity check is OK Y N Repair the open circuit or short circuit Replace the Punch Box Set Sensor PL 23 5 If the problem continues replace the Fin isher PWB PL 23 16 Check the Punch Box Set Sensor Actuator and Punch Box Guide for deformation The Punch Box can be removed and inserted properly Y N Repair or replace the Punch Box PL 23 2 S...

Page 147: ...d and closed Power Off On Procedure Check the specifications of paper The paper is in spec Y N Replace the paper with new paper that is in spec Check the condition of the paper The paper is in normal condition without any problem that causes the paper to be bent dog eared or jam Y N Resolve any problem that causes the paper to be bent or caught Check for a Fault Code Another Fault Code is displaye...

Page 148: ... PL 23 21 Measure the voltage between P J8991 pin 2 on the Booklet PWB and GND Actuate the Booklet Staple Move Home Sensor The voltage changes Y N Replace the Booklet Staple Move Home Sensor PL 23 18 Replace the Booklet PWB PL 23 21 Alternately execute Component Control 013 028 Stapler Move Motor In and 013 029 Sta pler Move Motor Out The Stapler Move Motor moves Y N Check the wires between P J899...

Page 149: ...WB PL 23 21 Measure the voltage between P J8991 pin 2 on the Booklet PWB and GND Actuate the Booklet Staple Move Home Sensor The voltage changes Y N Replace the Booklet Staple Move Home Sensor PL 23 18 Replace the Booklet PWB PL 23 21 Alternately execute Component Control 013 028 Stapler Move Motor In and 013 029 Sta pler Move Motor Out The Stapler Move Motor moves Y N Check the wires between P J8...

Page 150: ...the Booklet Staple Move Position Sensor The voltage changes Y N Replace the Booklet Staple Move Position Sensor PL 23 18 Measure the voltage between J8895 pin 5 on the Finisher PWB and GND Actuate the Booklet Staple Move Position Sensor The voltage changes Y N Replace the Booklet PWB PL 23 21 If the problem persists replace the Finisher PWB PL 23 16 Replace the Finisher PWB PL 23 16 Alternately ex...

Page 151: ... the Booklet Staple Move Position Sensor The voltage changes Y N Replace the Booklet Staple Move Position Sensor PL 23 18 Measure the voltage between J8895 pin 5 on the Finisher PWB and GND Actuate the Booklet Staple Move Position Sensor The voltage changes Y N Replace the Booklet PWB PL 23 21 If the problem persists replace the Finisher PWB PL 23 16 Replace the Finisher PWB PL 23 16 Alternately e...

Page 152: ...tened Replace the Finisher PWB PL 23 16 Go to BSD 12 17 Office Finisher LX Folding and check for an intermittent circuit 013 306 Booklet Safety Switches Open RAP LX BSD ON BSD 12 13 Office Finisher LX Booklet Interlock Switching Control logic senses that one or more Booklet Safety Switch is open Initial Actions Check for 013 307 Faults Procedure There is 24 VDC between P J8993 pin 3 on the Booklet...

Page 153: ...ooklet Interlock Switching Control logic senses that the Booklet Cover is open Initial Actions Ensure the Cover is closed Procedure There is 24 VDC between P J8993 pin 5 on the Booklet PWB and GND Y N GO to BSD 12 13 Office Finisher LX Booklet Interlock Switching and check the cir cuit from P J8993 to and from J8899 on the Booklet Stapler Cover Switch PL 23 21 Replace the Booklet PWB PL 23 21 ...

Page 154: ...d and P J302 3 blk on the HDD If the problem persists perform Initialize Hard Disk If the problem persists replace the HDD PL 35 2 016 211 Software Option System Memory Low RAP BSD ON BSD 16 1 ESS One of the Software option functions cannot be executed due to insufficient System Memory capacity Initial Actions Power Off On Add more memory to Option Memory on the ESS PWB PL 35 2 Procedure Refer cus...

Page 155: ...ory Settings Properties Properties Features Maximum Stored Pages Mailbox Screen Data Encryption Memory Full Procedure Covers 016 213 Software Option Printer PWB RAP One of the Software option functions cannot be executed due to a PRT_CARD error or PRT_CARD not installed Initial Actions If this fault occurs during installation or network setup the machine SW may not have been loaded correctly go to...

Page 156: ...ted due to a FAX PWB error not installed Initial Actions Power Off On Procedure Check the installation of the FAX PWB PL 18 5 016 215 Software Option Fail JPEG Board Not Exist RAP An JPEG Board error or JPEG Board not installed was detected The scanner functions cannot be executed due to a JPEG Board error or JPEG Board not installed Initial Actions Power Off On Procedure Check installation and el...

Page 157: ...t the IISS Extension Memory memory on the extension PWB at the side of the IIT PWB 016 217 Software Option Fail Controller ROM does not Support Printer Kit RAP Functions such as local printing cannot be executed due to a Printer Kit option PWB error or the ESS PWB ROM is incompatible with the Printer Kit Initial Actions Power Off On Upgrade the firmware in the Controller ROM that supports Printer ...

Page 158: ...ton If the Postscript kit is installed Item 2 will read Controller PS ROM If Item 2 reads Controller ROM then the Postscript kit is not installed The Postscript feature is installed Y N the customer must order the Postscript kit from the Sales rep If the problem continues replace the Postscript ROM PL 35 2 If the problem continues replace the ESS PWB PL 35 2 Reload the machine software GP 16 016 2...

Page 159: ...rom the UI to the ESS PWB Procedure Disconnect and reconnect the UI Cable at the ESS PWB 016 230 SW Option Failed PS Image Log Kit License Required RAP The PS ROM was installed in a machine where SW key Image Log Kit Enabled and SW key Image Log Kit for PS Disabled are specified When the PS ROM is installed in the machine the image log function cannot operate unless the Image Log Kit for PS has be...

Page 160: ...on Image Lock SW Option Procedure CAUTION If the option was removed from the machine but the fault cannot be cleared Do Not enter the Software Option Key command ClearAllFlags in an attempt to correct this condition the machine will not boot up afterward Instead contact Field Engineering for assistance with this condition The Image Extension Kit Ama toto board has a failure or is not installed Rep...

Page 161: ...t and USB Host Card for the ESS PWB PL 35 2 was detected to be not installed or having errors Procedure Turn the power OFF then ON Check the sw version of the controller sw reload Software GP 16 If the problem persists install the USB Host Card on the ESS PWB replace the ESS PWB PL 35 2 016 234 XCP Out of Memory Error RAP XCP stops when JVM is unable to function due to insufficient memory space In...

Page 162: ... problem persists perform Initialize Hard Disk 016 310 SSMM Job Log Full RAP Job log file is not obtained from external application AWAYS and the files over specified limit 280 files are stored Initial Actions Power Off On after receiving job log file GetJobLog from external application AWAYS via SSM Procedure Obtain job log file GetJobLog from external application AWAYS via SSMI After that Power ...

Page 163: ... following 1 Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI 2 In UI Diagnostics Accessing UI Diagnostics ensure that the password for the Secure Watermark Kit Software Option is installed 3 Ensure that the Hybrid WaterMark PWB is installed and connected correctly Plugs into IIT PWB under the IPS cover PL 1 6 4 Ensure that the Hard Disk Drive HD...

Page 164: ...ck the sw version of the controller sw update if required 7 Replace RAM DIMM on ESS PWB PL 35 2 8 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 314 Hybrid Water Mark Not Exist RAP BSD ON BSD 16 1 ESS SW Option Fail HybridWaterMark Not Exist While SW option function is enabled simulta neous duplex scanning with 2 HWM boards for Side1 and Side2 is condu...

Page 165: ...connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM Replace the IIT PWB PL 1 6 If the problem persists replace the MCU PWB PL 18 2 016 316 Page Memory Not Detected RAP BSD ON BSD 16 1 ESS The system detected that the Page...

Page 166: ...hen reconnect the IIT ESS MCU all PWBs connected to them RAM Firm ware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 318 Page Memory Error Option RAP BSD ON BSD 16 1 ESS The system detected an error in the Page Memory Option of the scanner In...

Page 167: ... 2 If the above actions do not resolve the problem replace ESS PWB PL 35 2 3 Reinstall the software 016 321 Fax Module RAP BSD ON BSD 34 1 FAX With SysCheckFax ERROR is returned If PFNOTEXIST is returned M C configuration is regarded as that without FAX Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Perfor...

Page 168: ...zing the UI Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 323 B Formatting RAP BSD ON BSD 34 1 FAX An internal formatting error occurred Unrecoverable error is dete...

Page 169: ...rtificate card with personal info is used Procedure Set NVM Read Write location 790 389 to 0 016 326 Cont UI Cable Connection Fail RAP The controller has detected a failure at its cable connection with the UI Procedure Turn the power OFF and ON If the problem persists perform the following 1 Check the connection of the cable between the controller and UI 2 Replace the cable ...

Page 170: ...he MCU Procedure Turn the power OFF and ON If the problem persists perform the following 1 Check the connection of the cable between the controller and MCU 2 Replace the cable 016 330 Memory Diag Fail 1 RAP BSD ON BSD 16 1 ESS Cont SystemMemory Diag Fail 1 Capacity of Slot1 loaded memory is out of spec Procedure Power Off On Check the sw version of the controller sw update if required Remove inser...

Page 171: ...ry is out of spec Procedure Power Off On Check the sw version of the controller sw update if required Remove insert ESS RAM DIMM Replace ESS RAM DIMM PL 35 2 Replace ESS PWB PL 35 2 016 332 Memory Diag Fail 3 RAP BSD ON BSD 16 1 ESS Cont SystemMemory Diag Fail 3 Capacity of Slot3 loaded memory is out of spec Procedure Power Off On Check the sw version of the controller sw update if required Remove...

Page 172: ...Procedure Power Off On Check the sw version of the controller sw update if required Replace ESS ROM DIMM PL 35 2 Replace the ESS PWB PL 35 2 016 336 ESS Program ROM Fail 2 RAP BSD ON BSD 16 1 ESS Program ROM1 Write Command failure Initial Actions Power Off On Procedure Perform the following Remove insert ESS ROM Replace ESS ROM PL 35 2 Remove insert Print Kit Check the sw version of the controller...

Page 173: ... ROM2 Write Command failure Initial Actions Power Off On Procedure Remove insert ESS ROM DIMM If the problem continues replace ESS ROM DIMM PL 35 2 If the problem persists replace ESS PWB PL 35 2 016 338 ESS FontROM Fail 1 RAP OnBoard loaded Font ROM ID is out of spec Initial Actions Power Off On Procedure Replace Print Kit If the problem continues replace ESS PWB PL 35 2 ...

Page 174: ...Off On Procedure Perform the following Remove insert ESS FontROM DIMM Replace ESS FontROM DIMM PL 35 2 Remove insert Print Kit Replace Printer Kit PL xxx Replace ESS PWB PL 35 2 016 340 ESS FontROM Fail 3 RAP Slot2 loaded Font ROM ID is out of spec Initial Actions Power Off On Procedure Remove insert ESS FontROM DIMM If the problem continues replace ESS FontROM DIMM 2 PL 35 2 If the problem persis...

Page 175: ...um is out of spec Initial Actions Power Off On Procedure Remove insert ESS FontROM DIMM If the problem continues replace ESS FontROM DIMM PL 35 2 If the problem persists replace ESS PWB PL 35 2 016 342 ESS RTC Failure RAP RTC time range is out of the specified range Ex 13 month 36 day Time does not go on Initial Actions Power Off On Procedure If the problem persists replace ESS PWB PL 35 2 ...

Page 176: ...ory Failure RAP Initial address data is 0x00 Initial Actions Power Off On Procedure Remove insert System Memory If problem continues replace ESS PWB PL 35 2 016 347 ESS PageMemory Failure RAP Slot2 loaded memory capacity is out of spec Initial Actions Power Off On Procedure Remove insert System Memory If the problem continues replace ESS PWB PL 35 2 ...

Page 177: ... Procedure Remove insert System Memory If the problem continues replace ESS PWB PL 35 2 016 350 ESS EEPROM DIAG Failure 1 RAP BSD ON BSD 16 1 ESS Product ID cannot be obtained Initial Actions Power Off On Procedure 1 Check connections between the following components ESS EEPROM and ESS PWB check for bent pins etc PL 35 2 2 Check the sw version of the controller sw update if required 3 If problem p...

Page 178: ...nt pins etc PL 35 2 2 Check the sw version of the controller sw update if required 3 If problem persists replace ESS PWB PL 35 3 016 360 Cont UI Fail 1 RAP BSD ON BSD 16 1 ESS Cont UI Diagnostic Fail 1 An error occurred during W R V test of PCI Config interval Procedure Turn the power OFF then ON If the problem persists perform the following 1 Remove and re install the UI I F PWB PL 1 7 2 Check th...

Page 179: ...wing 1 Disconnect and connect the UI cable PL 18 2 2 Remove and re install the UI I F PWB PL 1 7 3 Check the sw version of the controller sw update if required 4 Replace the UI cable PL 18 2 5 Replace the UI I F PWB PL 1 7 6 Replace the Control Panel Assembly PL 18 3 7 Replace the ESS PWB PL 35 2 016 364 Cont USB2 0 Host Fail RAP BSD ON BSD 16 1 ESS Cont USB2 0 Host Diagnostic Fail An error occurr...

Page 180: ...sts replace the ESS PWB PL 35 2 Check the sw version of the controller sw update if required 016 366 Cont HDD Fail 1 RAP BSD ON BSD 16 1 ESS Cont HDD Diagnostic Fail 1 An error has occurred during IDE Controller check ideDrv equiv alent Procedure Turn the power OFF then ON If the problem persists perform the following Disconnect and re connect the HDD Wire Harness PL 35 2 Check for 5VDC between P ...

Page 181: ... Wire Harness PL 35 2 Check for 5VDC between P J302 1 red and P J302 3 blk on the HDD Check the sw version of the controller sw update if required Replace the HDD and the HDD Wire Harness PL 35 2 Replace the ESS PWB PL 35 2 016 368 Cont Thumbnail Fail RAP BSD ON BSD 16 1 ESS Cont Diagnostic Fail An error occurred during W R V test of PCI Config interval or W R V test of internal register Procedure...

Page 182: ...PWB PL 35 2 Check the sw version of the controller sw update if required 016 371 ESS USB1 1 Host Failure RAP BSD ON BSD 16 1 ESS BSD ON BSD 34 1 FAX Error is detected in USB1 1Host diagnosis Communication with Fax PWB cannot be estab lished Initial Actions Power Off On Procedure Perform the following in order Check the FAX PWB connection Remove insert FAX Cable Check the sw version of the controll...

Page 183: ...SD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition A Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk 016 373 Cont HDD FileSystem Fail B RAP BSD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition B Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk ...

Page 184: ...SD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition C Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk 016 375 Cont HDD FileSystem Fail D RAP BSD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition D Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk ...

Page 185: ...SD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition E Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk 016 377 Cont HDD FileSystem Fail F RAP BSD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition F Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk ...

Page 186: ...SD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition G Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk 016 379 Cont HDD FileSystem Fail H RAP BSD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition H Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk ...

Page 187: ...SD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition I Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk 016 381 Cont HDD FileSystem Fail J RAP BSD ON BSD 16 1 ESS Boot Diag detected a logic error with HDD Partition J Procedure Perform the following 1 Power OFF then ON 2 Initialize the HDD Initialize Hard Disk ...

Page 188: ...d Disk 016 400 802 1x Authentication Failure RAP 802 1x Authentication Error incorrect user name or password The user name or password that has been set in the machine is incorrect The settings are different from those in the Authentication Device switch that is physically connected to the machine via the network Procedure 1 Enter the correct user name or password for 802 1x authentication from th...

Page 189: ...ethod of the machine to be the same as the one set in the authentication server Check the 802 1x authentication method from the UI 016 402 802 1x Authentication Failure by Timing Out RAP 802 1x Authentication Time out there was no response signal from the Authentication Device The authentication was timed out because there was no response signal from the Authentica tion Device switch that is physi...

Page 190: ...r it is mismatched Procedure Store the root server certificate for the authentication server in the machine If the root certificate of the server certificate cannot be obtained disable the 802 1x set ting item Verify Server Certificate in the device 016 404 802 1x Inside Failure RAP Other 802 1x Authentication Errors An internal error has occurred in the 802 1x supplicant function of the machine A...

Page 191: ...e were detected Enter Diagnostic mode Accessing UI Diag nostics Perform Delete All Certificates Initialize Settings 016 406 802 1x Client Certificate Failure RAP An error in setting up Client Certificate for 802 1x authentication Although EAP TLS is selected as the authentication method for 802 1x authentication SSL Client Certificate is not set up or deleted Procedure 1 Store SSL Client Certifica...

Page 192: ... Status Indicator RAPs Initial Issue 016 407 XCP Plug in Security Exception RAP Package Manager detected a security exception error Procedure Modify the plug in and re install 016 408 XCP Invalid Plug in RAP Package Manager detected an invalid plug in Procedure Modify the plug in and re install ...

Page 193: ...ue Status Indicator RAPs 016 409 XCP Plug in Version Incompatible RAP Package Manager detected an incompatible plug in version Procedure Modify the plug in and re install 016 410 XCP Plug in Property Invalid RAP Package Manager detected an invalid plug in property Procedure Modify the plug in and re install ...

Page 194: ... Indicator RAPs Initial Issue 016 411 XCP Unsupported Class Version RAP Package Manager detected an unsupported class version Procedure Modify the plug in and re install 016 412 XCP Plug in Misc Error RAP Package Manager detected a miscellaneous plug in error Procedure Modify the plug in and re install ...

Page 195: ... 4 Click TCP IP and enter a new Host Name obtained from the customer into the Host Name field 5 Click Apply and reboot the machine when prompted 016 453 Dynamic DNS IPv6 Address Dynamic Update Error RAP Updating the IPv6 address host name in DNS server failed Procedure Have the customer confirm that the DNS server address is correctly set in the machine by printing a configuration report and check...

Page 196: ...SMTP server within the specified time 60sec Initial Actions Power Off On Procedure Verify that the customer can print to the machine The customer can print Y N The customer can open the machine s CentreWare Internet Services web page from their PC Y N Verify that the green link LED is lit next to the Ethernet port on the side of the machine when the customer s network cable is connected Print a ma...

Page 197: ... default password is admin 3 Select System Settings on the System Administrator Menu screen 4 Select System Settings on the System Settings screen 5 Select Common Settings on the System Settings screen 6 Select Machine Clock Timers on the Common Settings screen 7 Select the required option 8 Select Change Settings 9 Change the value using the scroll buttons or select required options 10 Select Sav...

Page 198: ...nternet Services Web Page If the problem persists replace the ESS PWB PL 35 2 If the problem continues obtain another software CD or download another copy of the software file from Xerox com and try reloading that software 016 502 ROM Write RAP BSD ON BSD 16 1 ESS There is a ROM writing failure in the Controller Initial Actions Power Off On Procedure Remove and reinstall the memory PWBs on the ESS...

Page 199: ...e customer refer to the product s System Administrator Guide to be sure that the machine is properly configured or have them contact the Xerox Cus tomer Support Center 016 504 Redirector POP Server RAP The Redirector cannot resolve the POP Post Office Protocol Server address Initial Actions Power Off On Procedure Print a Configuration Report and have the customer confirm that the DNS settings list...

Page 200: ...ty Protocols POPS Setup to ensure that it is entered correctly Enter the customer s Domain name ahead of the Login Name in the POP3 Server Login Name field i e xerox emailuser If the problem persists have the customer refer to the product s System Administrator Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Sup port Center 016 506 Image Log RAP BSD...

Page 201: ...e electrical connectors in the ESS and HD Switch on the power If the problem persists perform Initialize Hard Disk If the problem persists replace the HDD PL 35 2 016 508 Image Log RAP BSD ON BSD 16 1 ESS The Image Log send command 2 in the HDD failed A log image transfer fails making it impos sible to continue an image transfer job Initial Actions Power Off On Check the state of the destination i...

Page 202: ...ion image log control server to the device If the problem persists perform Initialize Hard Disk If the problem persists perform GP 16 Special Boot Modes HDD Initialization If the problem persists replace the HDD PL 35 2 016 510 Image Log RAP BSD ON BSD 16 1 ESS The Image Log block send command 2 in the HDD failed Initial Actions Power Off On Rules for log image transfer are not registered Because ...

Page 203: ...ect and reconnect the electrical connectors in the ESS and HD Switch on the power If the problem persists perform Initialize Hard Disk If the problem persists replace the HDD PL 35 2 016 512 Image Log RAP BSD ON BSD 16 1 ESS The Image Log invalid send rule 2 executed in the HD Initial Actions Power Off On Rules for log image transfer are illegal Illegal transfer rules cause a transfer fail ure Ove...

Page 204: ... Wait for a while and then rerun the job If the situation does not improve contact the network administrator 016 514 XPS Error RAP Invalid Schema parameter error XPS XML Paper Specification file breakage and XPS XML Paper Specification decomposer internal error occurs while in XPS Bridge is processing Procedure Print using printer driver ART EX PCL etc from XPS Viewer If the problem persists go to...

Page 205: ...e EEPROM Check the sw version of the controller sw update if required 016 516 XPS Print Ticket Description Error RAP Print Ticket included in XPS XML Paper Specification Document is Grammar this machine does not support or Print request content this machine does not support Procedure Check if there is any problem in usage of the application for submitting print job and print request content When n...

Page 206: ...PostScript file in the way that does not allow the page device Process Color Model to be changed in the process Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 518 PS Booklet Conflict WM RAP PS Booklet and Watermarks were specified at the same time Procedure PS Booklet and Watermark UUID ca...

Page 207: ...htweight Directory Access Proto col protocol Initial Actions Power Off On Procedure Have the customer refer to the product System Administrator Guide to disable SSL in the machine and then have them try using the LDAP protocol This process will half split the prob lem to determine if the problem is with SSL or LDAP If the problem persists have the customer contact the Xerox Customer Support Center...

Page 208: ...omer Support Center and ask for help with LDAP If the LDAP problem is eliminated have the customer contact the Xerox Customer Support Center and ask for help with SSL 016 524 LDAP RAP There is a SSL Secure Socket Layer error in the LDAP Lightweight Directory Access Proto col protocol Initial Actions Power Off On Procedure Have the customer refer to the product System Administrator Guide to disable...

Page 209: ...omer Support Center and ask for help with LDAP If the LDAP problem is eliminated have the customer contact the Xerox Customer Support Center and ask for help with SSL 016 526 LDAP RAP There is a SSL Secure Socket Layer error in the LDAP Lightweight Directory Access Proto col protocol Initial Actions Power Off On Procedure Have the customer refer to the product System Administrator Guide to disable...

Page 210: ... the LDAP protocol This process will half split the prob lem to determine if the problem is with SSL or LDAP If the problem persists have the customer contact the Xerox Customer Support Center and ask for help with LDAP If the LDAP problem is eliminated have the customer contact the Xerox Customer Support Center and ask for help with SSL 016 529 Remote Download Server Time out RAP There was no res...

Page 211: ...ht Time setting that does not agree with the Kerberos Server in Date Time 5 Exit UI Diagnostics The machine should reboot with the time change If the problem persists perform the following steps at the machine UI 1 Enter CE Mode 2 Press the Machine Status button and then select the Tools tab 3 Select System Settings then Common Settings and then Machine Clock Timers 4 Enable the setting NTP Time S...

Page 212: ...le is not found in the Remote Download server Procedure Check the Remote Download server for the FW update file 016 536 Host Name Resolution Error in Remote Download RAP Failed to resolve the hostname server name during the DNS access before connecting to the Remote Download server DNS library call error Procedure Check the connection to the DNS Check whether the Remote Download server name has be...

Page 213: ...ort of the connection destination Remote Download server is not open Procedure Check the network connection setting port of the Remote Download server 016 538 Remote Download File Write Error RAP The FW update file that was obtained from the Remote Download server cannot be saved properly into the HDD Procedure Check the HDD for free space and delete unnecessary files Or replace the HDD ...

Page 214: ...d realm domain has disappeared from the ApeosWare Authentication Agent The domain was manually deleted at the ApeosWare Authentication Agent after obtaining the realm name list from the device Procedure Either update the realm list using the Realm Update button of the device or add the domain into the ApeosWare Authentication Agent To update the device realm information perform the following Press...

Page 215: ...erberos ClockSkew set in the Active Directory Procedure Match the time of the PC where the ApeosWare Authentication agent is installed in with the time of the PC where the Active Directory is Furthermore if the Windows Time Service in the PC where the ApeosWare Authentication Agent is installed is stopped start it up Refer to the ApeosWare Authentication agent User Guide for solutions 016 546 Atte...

Page 216: ...Authentication Agent Refer to the ApeosWare Authen tication Agent User Guide for solutions Match the time of the PC where the ApeosWare Authentication agent is installed in with the time of the PC where the Active Directory is 016 553 Attestation Agent Error 553 VERSION_MISMATCH RAP The version information written in the SOAP Header cannot be understood The ApeosWare Authentication Agent does not ...

Page 217: ...uthenti cation Agent domain is incorrect Procedure Set the domain user reference login name or the reference password of the ApeosWare Authentication Agent domain to the correct items 016 555 Attestation Agent Error 555 SERVICE_ISNOT_WORKING RAP Timed out when connecting to the authentication server The ApeosWare Authentication Agent cannot connect to the database or the Active Directory Procedure...

Page 218: ...o overloading Procedure Wait for a while before authenticating again as the service is overloaded If that did not solve the problem check the ApeosWare Authentication Agent Refer to the ApeosWare Authentication Agent User Guide for solutions 016 557 Attestation Agent Error 557 INTERNAL_ERROR RAP Another error has occurred in attestation An internal error has occurred in the ApeosWare Authenticatio...

Page 219: ...ed an unknown error from the ApeosWare Authentication Agent Procedure Turn the power OFF then ON 016 559 Remote Download Parameter Error RAP When performing the Remote Download an invalid value is set in the required system data Procedure Check that all system data that must be set to perform the Remote Download have been prop erly set Example Check the server settings corresponding to the IP mode...

Page 220: ...onnected and check the settings of the Authentication Agent function If DNS address of the Server is set as the Server name IP address of the ApeosWare Authen tication Agent in the printer function settings list check that DNS is enabled 016 562 Attestation Agent Error 562 RAP Attestation Agent Error ICCG External Attestation agent detected a duplicated ID Procedure Correct a temporary user entere...

Page 221: ...reation Guarantee Level is set to High the Thumbnail Preview Kit has insufficient memory Procedure Set the image quality to Normal 016 564 Remote Download Server Authentication Failed RAP When accessing the Remote Download server an authentication error notification was issued from the server Procedure Check that the correct user name and password was specified when accessing the Remote Download s...

Page 222: ...file check that the USB Memory is properly installed 016 566 NVM Backup Restore Condition Error RAP During backup the FW download file that has the same version as the machine cannot be found During restore the machine configuration during backup and restore does not match Therefore the restore cannot be performed Procedure During backup save the FW download file into the dwld directory in the USB...

Page 223: ...ESS One of the following problems has occurred NVM data could not be backed up or restored for some reason An HDD access error has occurred A USB Memory access error has occurred The backup file was corrupted during restore Procedure Format the HDD before performing HDD backup Before performing restore using the HDD backup file delete backup files through the panel If the problem persists format t...

Page 224: ...569 RAP Errors related to the functions of the Authentication Agent other than listed previously Attesta tion Agent Error Procedure Turn the power OFF then ON 016 570 Job Ticket Out of Memory RAP XPIF Parser detects out of memory while interpreting job ticket Procedure Increase memory size for job ticket on UI Panel see SA Guide restart MC and then re run the job ...

Page 225: ...ce spec Procedure Check for a mismatch between parameters specified by job ticket correct the parameters and then resend the job 016 572 Job Ticket Media Error RAP Decomposer detects paper whose properties are specified by job ticket cannot be recognized as paper size type color supported by device Procedure Check that the device that receives data can print it onto paper whose properties size typ...

Page 226: ...ticket that has syntax impossible to interpret Procedure Ensure the following software is properly installed on client that generates job ticket opera tional requirements are met and software version matches device version 016 574 Host Name Error RAP A failure in resolving a problem with a host name in FTP scan Procedure Check the connection to DNS Or check that the destination server name is ente...

Page 227: ...he server Procedure Verify that the customer can print to the machine The customer can print Y N The customer can open the machine s CentreWare Internet Services web page from their PC Y N Verify that the green link LED is lit next to the Ethernet port on the side of the machine when the customer s network cable is connected Print a machine Configuration Report and have the customer verify that th...

Page 228: ... report are correctly set in the machine especially the Login Name Ask the customer to reset or change the Password for the machine s User account on their FTP server as the Password may have expired If they change the Password at their server then the new Password must be entered into the File Destination settings in the machine Refer to the System Administrator Guide Have the customer attempt to...

Page 229: ...ustomer refer to the product s System Admin istrator Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support Center 016 580 File Name Acquisition Failure RAP A failure in acquiring a file name folder on the FTP scan server Procedure Print a Configuration Report and have the customer confirm that the Default File Destination or Alternate File Destina...

Page 230: ...e the customer perform the following 1 Log in to their FTP server from a PC on their network and using the Login Name and Password specified in the machine 2 Create a Folder on the FTP server in the location that the machine should be transferring files into and copy a file into the Folder Then delete the file and folder This will verify that the machine s User account has proper permissions on th...

Page 231: ...s listed on the last page of the report are correctly set in the machine especially the Login Name Have the customer perform the following 1 Log in to their FTP server from a PC on their network and using the Login Name and Password specified in the machine 2 Create a Folder on the FTP server in the location that the machine should be transferring files into and copy a file into the Folder Then de...

Page 232: ...and using the Login Name and Password specified in the machine 2 Create a Folder on the FTP server in the location that the machine should be transferring files into and copy a file into the Folder Then delete the file and folder This will verify that the machine s User account has proper permissions on the FTP server If the machine problem persists then have the customer refer to the product s Sy...

Page 233: ...hem contact the Xerox Customer Support Center 016 588 Data Write in Failure RAP A failure in writing data onto the FTP scan server Procedure Print a Configuration Report and have the customer confirm that the Default File Destination or Alternate File Destination settings listed on the last page of the report are correctly set in the machine especially the Login Name Have the customer perform the ...

Page 234: ...Create a Folder on the FTP server in the location that the machine should be transferring files into and copy a file into the Folder 3 Have the customer try to open the copied file on the FTP server This will verify that the machine s User account has proper permissions on the FTP server If the machine problem persists then have the customer refer to the product s System Admin istrator Guide to be...

Page 235: ...selected was detected after connecting with the FTP server Procedure 1 When Add is selected for File Name Conflict check that the file format is not set to Multi page 016 592 NEXTNAME DAT File Access Error in FTP RAP NEXTNAME DAT file access error during FTP scan An error has occurred when accessing the NEXTNAME DAT file after connecting to the FTP server during scanner Save to PC FTP transfer Pro...

Page 236: ...ternal error occurred in FTP scan A Redirector internal error has occurred after connect ing to the FTP server Procedure If the same operation causes this to reoccur contact our Custom Support Center 016 594 TYPE Command Failure RAP In FTP scan a TYPE command failed network error Procedure If the same operation causes this to reoccur contact our Custom Support Center ...

Page 237: ...ommand Failure RAP In FTP scan a Port command failed network error Procedure If the same operation causes this to reoccur contact our Custom Support Center 016 596 CDUP command failure in FTP RAP The CDUP command has failed during FTP scan Network error The CDUP command has failed after connecting to the FTP server Procedure Repeat the operation ...

Page 238: ...educe resolution image to send quality and resend the job 2 Reduce magnification and resend the job 3 Perform the following steps at the machine UI to increase the size of the Email jobs that the machine will transfer a Enter CE Mode refer to Entering and Exiting Service Rep Mode b Press the Machine Status button and then select the Tools tab c Select System Settings then Email Service Settings an...

Page 239: ...tings then Email Service Settings and then Email Con trols d Increase the settings Maximum Data Size Per Email and Maximum Total Data Size to 20MB and 100MB respectively e Save the settings and reboot the machine 4 If the problem persists have the customer check the maximum allowable size for emails and attachments on their SMTP Email server as this could be causing the fault in the machine 016 60...

Page 240: ...e limit Procedure NOTE Default is 10 users NVM location 700 564 can be set 1 to 600 users If required refer to GP 2 to reset password to 1111 default if the System Administrator ID is unavailable 016 603 HDD not found Fail RAP BSD ON BSD 16 1 ESS The HDD went undetected Procedure Switch the power off then on Go to BSD 16 1 ESS and check the cables between the ESS PWB and the HDD If problem still e...

Page 241: ... 016 604 Debug Log by System RAP Automatic creation of Debug Log by System Procedure Switch the power off then on If problem still exists replace the ESS PWB PL 35 2 016 605 Debug Log by ExtCont RAP Automatic creation of Debug Log by ExtCont Procedure Switch the power off then on If problem still exists replace the ESS PWB PL 35 2 ...

Page 242: ... Increase the number of digit of the password of desired print job to a value larger than the min imum 016 701 ART EX Memory Expended RAP Insufficient memory was detected while using the ART EX Initial Actions Power Off On Procedure Increase the allocated memory of the ART EX In some cases actual memory must be increased Change the print mode Example High Quality mode Normal mode Lower the resolut...

Page 243: ... occurs in nor mal Fax receiving and sending Here is detailed description In Fax Internet FAX sending a mailbox is to be used in the machine for Fax communica tions but the mailbox could not be set up In receiving Email Fax Internet FAX no mailbox or an invalid mailbox is detected and a job is over Procedure Perform the following Check whether a selected mailbox is set up If not set it up Ask the ...

Page 244: ...button and check whether Scanner Scan to Mailbox is displayed If it is displayed check whether scanned documents can be stored into a Mail box If documents cannot be stored into the Mailbox install the Scanner Kit or E mail Kit option 2 For 2 use the Printer Driver for this machine Not for HDD standard machines but for machines with options 3 For 3 check whether the Functional Expansion Kit is ins...

Page 245: ... connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 707 Sample Print RAP Proof Print Registration failed because it cannot be stored without a HD Initial Actions Power Off On Procedure If the problem occurred at installation check whether the operations for Proof Print are correct Disconnect then reconnect the HDD ESS MCU all PWBs connecte...

Page 246: ...only the first two parts make sure to follow sequence and heed cautions a Job Log Clear Mode b HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 709 ART EX Command RAP An ART EX command error occurred during PLW processing Syntax error undefined command Parameter error Decomposer internal error etc Initial Actions P...

Page 247: ...sts perform Initialize Hard Disk If the problem persists replace the HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 711 E mail Transmission Size Limit RAP The send module redirector attempted to send data exceeding the system data size limit for Scan to E mail Initial Actions Power Off On Procedure 1 Decrease the send parameter for resoluti...

Page 248: ...m RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 713 Security Box Password RAP Password check error was detected during data storage in a Mailbox Though the Mailbox specified for the job exists the password set in the specified Mailbox and the password speci fied for the job do not match Initial Actions Power Off On Procedure Set a correct password and ...

Page 249: ...ry again If the problem persists perform the following procedure to repair it Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 715 ESCP Form Invalid Password RAP Incorrect password was input when attempting to use ESCP form Job is aborted Procedure Input the correct password to use ESCP Form...

Page 250: ...e report is not stored in the memory HDD of the device HDD Full due to an Internet FAX document send with size exceeding the partition C size 2GB or 4GB resulting in the Internet FAX Send Result Data being unable to be stored Over 200 jobs were executed since the last selected Output Report job resulting in the Internet FAX Send Result Data being overwritten Procedure Split any Internet FAX docume...

Page 251: ...t memory is detected while using PCL Initial Actions Power Off On Procedure Increase the PCL memory size Increasing the memory for the whole system will increase the memory to be allocated to the Decomposer in some measure UI settings or other ways cannot explicitly increase the PCL memory Therefore if a job is aborted due to insufficient memory when the memory has been increased to the maximum ca...

Page 252: ...update if required 016 721 Other Errors RAP An unexpected error occurred during printing at the PLW decomposer An unexpected error occurred during printing Paper types cannot be determined because all the settings for Custom Paper Prior ity are set to Disabled in CWIS etc This ia an error that is not related to ART system commands forms ESCP command error Incorrect control code from the input stre...

Page 253: ...side Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 723 Punch Position Error RAP The job is canceled due to impossible Punch position paper size etc Punch position that is not supported by this machine or the paper size that is not supported by the Finisher was spec ified Procedure Set the...

Page 254: ...ware module EEPROM Check the sw version of the controller sw update if required 016 725 B Formatter Image RAP BSD ON BSD 34 1 FAX An error has occurred in the B Formatter during the image conversion of scanned document to Fax sending document An error has occurred where the Mailbox document cannot be con verted to Facsimile Data when Job Flow function of the machine is used to send the scanned doc...

Page 255: ...k Step 4 above 6 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firm ware module EEPROM 7 Check the sw version of the controller sw update if required 016 727 Printer Request RAP The result of a print request is a zero page document that cannot be stored in a mailbox and the job is canceled The P Formatter attempted to store a 0 page document into the Mailbox but the job is c...

Page 256: ...nd TIFF J in Internet iFax Profile Job Templates Network Scanning File Format Properties 016 729 TIFF Data Size RAP BSD ON BSD 34 1 FAX The specified TIFF Tagged Image File Format settings exceed the upper limit of the valid number of colors and pixels Initial Actions Power Off On Procedure Refer customer to following User Guide headings TIFF S TIFF S and TIFF J in Internet Fax Profile Job Templat...

Page 257: ...w version of the controller sw update if required 016 731 TIFF Data Invalid RAP BSD ON BSD 34 1 FAX The TIFF Tagged Image File Format data is corrupt Initial Actions Power Off On Procedure Ask customer to cancel and rerun the job If the problem persists refer customer to following User Guide headings TIFF S TIFF S and TIFF J in Internet iFax Profile Job Templates Network Scanning File Format Prope...

Page 258: ...e a P2P address problem before connection to the server 1 When E mails are sent using Peer to peer communication an IP address could not be obtained from the text on the right side of in the destination E mail address 2 When E mails are sent using Peer to peer communication DNS cannot be resolved with the text on the right side of in the destination E mail address as FQDN Initial Actions Power Off...

Page 259: ...any If the problem persists perform the following procedures in sequence to repair it Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firm ware module EEPROM Check the sw version of the controller sw update if required 016 735 Updating Job Template RAP The system attempted to output the Job Template List while the Job Template was being updated Initial Actions Power Off On Pro...

Page 260: ...f the problem persists perform the following procedure to repair it Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firm ware module EEPROM Check the sw version of the controller sw update if required 016 737 Remote Lock Directory Remove Error RAP Failed to delete the Lock directory Power was turned OFF in the middle of FTP transfer because the CDI cable was disconnected or th...

Page 261: ...illegal Procedure Specify the paper size that allows booklet printing 016 739 Mismatch Between PS Booklet and Output RAP Mismatch between PS Booklet Doc and Output Paper Procedure Specify the combination of the document paper sizes that allows booklet printing Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw updat...

Page 262: ...d 016 741 Cannot Shift to Download Mode Failure RAP Not able to change into Download Mode Unable to transit to Download Mode because download prohibition was detected due to SysData 700 420 1 or because a job exists The machine did not transit to Download Mode because it detected User Operation in Progress The machine remains in the User Operation in Progress state for 1 minute after panel operati...

Page 263: ...he ModelName obtained from the installed IISS DADF IOT FaxCard Finisher do not match the ModelName found in the firmware CDI header inclusive in the Download File ModelName obtained from the currently installed ROM header and ModelName stored in Download File are compared in the Controller The panel type HBorFCW connected to the device during Download is different from the panel type HBorFCW store...

Page 264: ...tial Issue 016 744 Download Data CheckSum Error RAP Download data CheckSum is not correct Procedure Properly connect the cable to the device and restart the operation 016 745 XPJL Soft Failure RAP XPJL fatal error in downloading Error occurs after XPJL recognizes received data to be down load data Procedure Power OFF ON ...

Page 265: ...o them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 747 Insufficient Memory RAP An error occurred while processing the annotation image data due to insufficient memory Procedure Take one of the following actions Increase the annotation image memory size Reduce the number of the images in Repeat Image If the problem persists Power Off On the machine Di...

Page 266: ...DD PL 35 2 9 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 749 JCL Syntax Error RAP BSD ON BSD 34 1 FAX The PJL XPJL detected a print language that cannot be printed 1 The print language received from the printer driver is a print language that cannot be printed by the machine 2 ContentsBridge was used to attempt to print a PDF file through a machine ...

Page 267: ...t job ticket data is either Text that is not supported in this machine or Print instruction that is not supported in this machine Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 751 PDF Error RAP One of the following errors occurred while performing PDF Bridge processing Syntax error Use of...

Page 268: ... after expanding to the maximum capacity print using a driver from Acrobat Reader Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 753 PDF PassWord Mismatch RAP PDF Password Mismatched The password specified on the UI panel and the password speci fied in XJPL specified by the contents bridge...

Page 269: ...int from Acrobat Reader by using the driver Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 755 PDF Print Prohibited RAP PDF Print Prohibited A PDF file for which it had been specified that printing was prohibited was processed Procedure Clear the prohibition of printing a PDF file and then...

Page 270: ...trator to permit the use of services Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 016 757 Auditron Invalid User RAP Auditron Invalid User A user account is invalid Procedure Set the correct account and retry Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module...

Page 271: ...unt administrator to add the rights 3 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM 4 Check the sw version of the controller sw update if required GP 16 016 759 Auditron Reached Limit RAP Auditron Reached Limit The upper bound to the number of pages that can be copied was reached Procedure Ask the account administrator to set a new paper qty Disconnect...

Page 272: ... and data Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 016 761 FIFO Empty RAP FIFO Empty Image expansion error FIFO empty error Procedure Print in the Speed Preferred mode If this does not resolve the problem use the Print Guarantee mode for print Only for the machine with this mode Di...

Page 273: ... find the POP server when trying to connect to it Procedure Print a Configuration Report and have the customer confirm that the DNS settings listed under the main header Communication Settings are correctly set in the machine Have the customer confirm that the POP3 Server settings listed under the sub header Email Service Settings are correctly set in the machine If the customer has entered the Ho...

Page 274: ...m enter the IP Address of their SMTP server If the problem persists then have the customer refer to the product s System Administrator Guide to be sure that the machine is properly configured or have them contact the Xerox Cus tomer Support Center 016 765 SMTP Server HD Full RAP SMTP Server HD Full It was not possible to send mail because the HDD capacity of the SMTP server was full Procedure Info...

Page 275: ...from their SMTP Email server that the recipient email address they are attempting to send to is invalid Have them try to email to an address that is within their building same domain name They can email to an address within their Domain Y N Disconnect the network cable from the machine and attempt to send another email job The 016 781 fault is declared Y N Reload the machine software using the PWS...

Page 276: ... E mail Address setting listed under the sub header Email Service Set tings is entered correctly in the machine The Host Name setting listed under the sub header SMB does not contain a space in the name If the problem persists then have the customer refer to the product s System Administra tor Guide to be sure that the machine is properly configured or have them contact the Xerox Customer Support ...

Page 277: ...nabled 016 771 Scan Data Repository Error DNS Address RAP The Scanned Data Repository Address cannot be solved Response to DNS Address An error occurred while recalling the DNS Resolution Library Procedure Check the connection to the DNS Or check whether the Scan Data Repository domain name has been registered in the DNS If the problem persists perform the following procedures in sequence to repai...

Page 278: ...ository address using IP address Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 016 773 Invalid IP Address RAP Local machine IP address failure DHCP lease expired When connection fails the valid flag of the resource IP address is False Procedure Check the DHCP environment Or set a fixed ...

Page 279: ...make sure to follow sequence and heed cautions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 775 HD Full Image Convert RAP Insufficient HDD capacity was detected during image conversion process by S Formatter Disk Full was detected when opening writing file for image processing operation I...

Page 280: ...r tificate Check the validity of the certificate Set the correct date and time on the machine 016 777 HD Access ERR Image Convert RAP The HDD Access Error has occurred during image conversion process by S Formatter An error other than Disk Full was detected when opening reading writing file for compression con version image processing operation Initial Actions Power Off On Procedure Disconnect rec...

Page 281: ...y the first two parts make sure to follow sequence and heed cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 779 Scan Image Conversion Error RAP Scan Image Conversion Error An error occurred during scan image conversion processing Procedure Repeat the operation If an error occurs wh...

Page 282: ... PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM Replace HDD PL 35 2 and try scanning again 016 781 Scan Server Connect Error RAP Scan Server Connect Error The Centreware scan service could not connect to the server to send a file Failed to connect to the SMTP mail server 1 The machine and server cannot communicate with each other 2 After establishing connection between th...

Page 283: ...ecause SMB transfer to WinNT4 0 is not possible with IP Address change the Server Name IP Address to Hostname WinXP Can SMB transfer normally even with IP Address 5 In the default settings of WinXP empty password cannot be used for access though the network Change the WinXP settings to Allow Empty Password Access and operate again 6 Set a login name and a password at the Destination Server 7 Make ...

Page 284: ...DD Full Procedure Perform the following procedures 1 Check that there is Write Authorization in the server directory 2 Free some space on the server disk 016 785 Server HD Full RAP When transferring a file to the server the server file system becomes full FTP FTP command STOR or write failure when HDD Full was detected SMB Write error in the forwarding server when HDD Full was detected Procedure P...

Page 285: ...t job may make HDD full for a while so wait for a while and retry 5 Perform GP 14 only the first two parts make sure to follow sequence and heed cau tions a Job Log Clear Mode b HDD Initialize Mode 6 Initialize Hard Disk 7 Disconnect then reconnect the HDD ESS MCU all PWBs connected to them RAM Firmware module EEPROM 8 Check the sw version of the controller sw Reload software 9 Replace ESS PWB PL ...

Page 286: ...ess for Job Template settings Procedure Specify the correct Job Template 1 Check the settings of Job Template 016 788 Retrieve to Browser Failure RAP Retrieve to Browser Failed The retrieval of a file from a web browser failed Procedure 1 Reload the browser page and perform retrieval operation again 2 Activate the browser again and perform retrieval operation again 3 Turn the device OFF then ON an...

Page 287: ...re module EEPROM Check the sw version of the controller sw Reload software Perform GP 14 only the first two parts make sure to follow sequence and heed cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 790 E mail Fragment Over RAP In paginating and partial fragmenting of message the ...

Page 288: ...ectory structure and files for their existence etc and the access rights for both Also check whether access to the specified transfer destination server is available 016 792 Specified Job Not Found RAP Specified Job Not Found The job log for a job specified in the panel could not be obtained when outputting an aggregate report by job Procedure Repeat the operation Disconnect then reconnect the ESS...

Page 289: ...ROM Check the sw version of the controller sw update if required GP 16 Perform GP 14 only the first two parts make sure to follow sequence and heed cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 794 Media Reader Not Installed RAP Media Reader Media No Insert Procedure Check that t...

Page 290: ... settings again 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM 3 Check the sw version of the controller sw update if required GP 16 016 796 Document Insert Operation Error RAP Document insert operation error Procedure 1 Check the contents in the Media from the PC Check whether the print file attribute data is displayed in the PC and make settings agai...

Page 291: ...Check the sw version of the controller sw update if required GP 16 016 798 No Trust Marking Option RAP No Trust Marking Option When the decomposer called the S image library the error of no HDD was returned Procedure Install the necessary options HDD Disconnect then reconnect the HDD ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if r...

Page 292: ...Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 016 910 Required Resource Not Ready IOTsc detect RAP Requested paper or staple is not ready to perform a job Procedure Perform the job again Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check th...

Page 293: ...he paper switch the paper and replenish the staples Or cancel this Job Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 016 940 Duplex Output Side 1 and 2 Size Difference RAP After the start of a job with Duplex Output selected a difference was detected in size between side 1 and side 2 Pr...

Page 294: ...nnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 016 942 Duplex Size Difference Between Side 1 and 2 RAP As a result of deletion of a page for which Duplex was selected a difference was detected in size between side 1 and side 2 Procedure Specify the job to avoid the detection conditions Discon...

Page 295: ...n conditions Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 016 944 Documents Merged NG RAP The document collate setting for the pages including the cover with images or the docu ment with separators with Document Attachment specified was detected Procedure Specify the job to avoid the d...

Page 296: ... detection conditions Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 016 946 Insert Doc NG RAP It was found that a doc or a divider was inserted after the cover or divider page Procedure Specify the job to avoid the detection conditions Disconnect then reconnect the ESS MCU all PWBs conn...

Page 297: ...fy the job to avoid the detection conditions Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 016 948 Small Book Action NG RAP The covers with images separators or blank pages were detected after the job had started with Booklet specified Procedure Specify the job to avoid the detection co...

Page 298: ...date if required GP 16 016 981 HDD Access Failure RAP BSD ON BSD 34 1 FAX A failure in access to HDD HDD Full was detected because Mailbox Scan Fax Scan Secure Print Delay Print Sample Print or Scheduled Print was specified when the HDD partition ide0c capacity is small Print Job only prints the jobs stored in the HD so this Fault does not occur for Job Fail 16 748 Procedure 1 Split the job into p...

Page 299: ...he sw version of the controller sw update if required GP 16 Perform GP 14 only the first two parts make sure to follow sequence and heed cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 016 983 Image Log HDD Full RAP This is prepared for the user to interfere and cancel a copy scan job ...

Page 300: ...size exceeded the upper bound Procedure 1 Reduce resolution image quality for transmission which is a send parameter and resend 2 Reduce reduce enlarge ratio which is a send parameter and resend E g Reduce A3 to A4 3 Change Upper limit of data size in the System Setting screen on UI Panel Default 2MB recommended 4 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module...

Page 301: ...TLS_NONSUPPORT Procedure Change the SSL Operation Mode setting to other than STARTTLS Mode TLS Mode 017 714 SMTP Over SSL Fault SSL communication Faulture with SMTP Server Reference SMTPERR_SSL_FaultED Procedure If this fault occurred in the TLS Mode it may be due to a wrong Port Number Check the Port Number settings of the SMTP Server Other than that it may be due to an internal error that has oc...

Page 302: ...cate of the SMTP Server SSL Certificate in the Multifunction Device 017 716 SSL Cert Date Invalid Fault The validity period of the Server Certificate has not started yet Reference SMTPERR_SSL_AUTH_CERT_BEFORE_EXPIRATION Procedure NOTE Although you can also avoid this problem by turning OFF the Multifunction Device SSL Server Verification setting take note that this will render it unable to gurante...

Page 303: ...TP Server to which it is connecting Check the validity period of the SMTP Server Certificate Also check whether the clock of the Multifunction Device is correct 017 718 SSL Server Cert Invalid Fault The Server Name does not match the Server Address of the Server Certificate Reference SMTPERR_SSL_AUTH_MISREPRESENTATION Procedure NOTE Although you can also avoid this problem by turning OFF the Multi...

Page 304: ...17 719 SMTP Over SSL Internal Fault Software internal error has occurred during SMTP Over SSL process Reference SMTPERR_SSL_AUTH_FaultED Procedure Repeat the operation 017 720 Contract Type Fault The Contract Type value specified by PJL Command is wrong Procedure Correct the Contract Type value specified by PJL Command and try again ...

Page 305: ...alue specified by PJL Command is wrong Procedure Correct the Geographic Region value specified by PJL Command and try again 017 722 Total Impressions Over Fault A change request for Geographic Region or Contract Type was received when the Total Impressions of Billing Meter is 9999900 or more Procedure Perform the operation when the value of Total Impressions is between 0 and 9 999 900 ...

Page 306: ...ation Mode setting and the SIP Server Address setting are inconsistent Procedure When IP Operation Mode is set to IPv4 and IP Address Obtainment Mode is manually set set Method of Obtaining SIP Server Address to manual In any case except when IP Operation Mode is set to IPv4 and IP Address Obtainment Mode is manually set set Method of Obtaining SIP Server Address to manual or DHCP When IP Operatio...

Page 307: ...bles switches net work hubs 2 If SIP server address acquisition method is DHCP or DHCPv6 check if DHCP server or DHCPv6 server is on 3 If SIP server address acquisition method is set to Manual check if the address is set cor rectly If address is set by using FQDN name check if DNS setting is correct or not 4 If SIP server address is DHCP or DHCPv6 check if SIP server address distributed by DHCP se...

Page 308: ...erver due to any reason other than authenti cation error Procedure Check if SIP registrar server is ready to receive system info and retry job 018 500 CA Message Receiver Boot Error S_cert lost RAP Job cannot be executed with designated combination of parameters storage file size paper size paper tray Duplex designation output tray Procedure Re set paper size paper tray Duplex designation and outp...

Page 309: ...not available at device start SSL server necessary to CA cannot be started Procedure No server certificate for the device Set server certificate or disable CA function 018 502 Login Failure in SMB RAP Limitation of the workstation to log in the server in SMB Scan is detected at SMB server login Procedure Verify designated user property information to check if workstation can login to the server is...

Page 310: ...t can be logged in with SMB scan is detected Procedure Verify designated user property information to check if workstation can login to the server is limited or not 018 504 CA Session ID Mismatch RAP When message is received from CA server no reaction of JRM UI is made resulting in time out Procedure Timeout occurs while waiting for a response to CA server due to inside load of the device Retry au...

Page 311: ...llowed to use Share Windows MacOS X v10 4 This is how to confirm users 1 From Dock start the System Environment Settings icon 2 On the System Environment Settings window click the Share icon 3 From the Select Service window select Share Windows and click the Account button 018 506 CA Field ID Mismatch RAP When the fault occurs in SMB authentication Unable to authenticate due to wrong user name or ...

Page 312: ... the same Communication error or device internal error or wrong code Procedure Error occurs in authentication operation between CA server and the device Retry authentica tion operation 018 508 CA Server Fatal Error RAP When CA authentication server requests user information entry the entered information is judged to be inconsistent by the server Procedure User authentication fails Input user name ...

Page 313: ...ontent designated with job template is correct or not for example Setting that is not usable in the device is described Transfer destination repository is not correctly set Template name that does not exist is designated 018 510 Host Name Solution Error in BMLinkS RAP Host name solution error in BMLinkS Procedure Check if DNS is available check the following Search and obtain the latest informatio...

Page 314: ...er address Alternatively specify transfer destination BMLinkS storage service server using IP address 018 512 Service Connect Error in BMLinkS RAP Service Connect error in BMLinkS Procedure Check if the network communication is enabled between transfer destination BMLinks service server and device check the following search and obtain latest information network cable is connected BMLinkS service o...

Page 315: ...ice Not Found RAP BMLinkS Service Not Found Procedure Check the following Search and obtain latest information If the storage service for relevant user is active in transfer destination BMLinkS storage ser vice 018 514 BMLinkS Access Right Violation RAP BMLinkS access right violation Procedure Check if the login name username and password are correct ...

Page 316: ...f specified filename is used by any other user 018 516 BMLinkS Unsupported attribute RAP BMLinkS unsupported attribute Procedure Check the following Whether any characters prohibited in BMLinkS storage service are used in filename if any exist change filename accordingly whether any files folders with the same name as specified filename exist configure settings so that upon detection of duplicate ...

Page 317: ...518 Initial Issue Status Indicator RAPs 018 517 BMLinkS Storage Full RAP BMLinkS unsupported attribute Procedure Check if there is space left in the storage location 018 518 BMLinkS Operation Not Available RAP BMLinkS operation not available Procedure Wait before repeating the same operations ...

Page 318: ...unknown error Procedure Check the following Search and obtain latest information if the file can be written to BMLinkS server If situation does not improve contact our telephone center or dealer 018 520 Internal Error in BMLinkS Scan RAP Internal error in BMLinkS Scan Procedure Repeat the same operations If situation does not improve contact our telephone center or dealer ...

Page 319: ...d Failure in BMLinkS RAP Internal error in BMLinkS Scan Procedure Repeat the same operations If situation does not improve contact our telephone center or dealer 018 522 Response Receive Failure in BMLinkS RAP Response receive failure in BMLinkS Procedure Repeat the same operations If situation does not improve contact our telephone center or dealer ...

Page 320: ...tact our telephone center or dealer 018 524 Invalid Device Network Setting RAP 1 While device DNS is not set server name is described in job template with FQDN 2 Transfer protocol port described in job template is not activated on device SMB FTP etc Procedure Check if network related setting and port necessary to scan job execution are properly done on the device side Ensure that the DNS server se...

Page 321: ...rocessing internal HDD Full occurs job template partition 2 While in CUI scan start processing internal HDD failure is detected Procedure Check for HDD Full or replace the HDD where the error had occurred Retry the operation after a short interval 018 526 Rejected to be Refresh RAP CUI scan start request is received while in job template polling Procedure Retry the operation after a short interval...

Page 322: ...atus Indicator RAPs Initial Issue 018 527 JT Monitor Internal Error RAP Job Template Monitor internal error Procedure Retry the operation 018 528 Soap Request Error RAP Incorrect argument request is received from Soap client of Custom Service Procedure Check if the custom service setting is correct ...

Page 323: ...can start request is received Procedure Retry the operation after a short interval 018 530 Authentication Error RAP 1 Limitation of total DV sheet limitation of DV color mode limitation of DV service use 2 Use of unregistered card 3 While in authentication information retrieval job error occurs due to external device connec tion Procedure Conduct correct authentication operation or verify limitati...

Page 324: ...18 532 Status Indicator RAPs Initial Issue 018 531 Failed to Create a New Job RAP Error of JRM detection while in CUI scan job start Procedure Retry the operation 018 532 Too Many Jobs to Create a New Job RAP Error of JRM detection while in CUI scan job start Procedure Retry the operation ...

Page 325: ...pecified MacOS X v10 2 Perform the following 1 Log in as the specified user 2 From Dock start the Finder icon 3 On the Finder window click the Home icon 4 From the File menu select View info 5 Select Proprietary Right and Access Right and check that Read Write is selected in the Access box for the owner 018 547 Number Restriction Over of SMB Scan Users RAP The limited number of SMB scan users is e...

Page 326: ...ived from the HTTP server Procedure Perform the following 1 Check that the drive and directory that are specified in the HTTP server that sends scanned documents are accessible 2 Repeat the operation 018 557 HTTP Invalid Char in Filename RAP A file name that contains invalid characters was specified Procedure Make sure that the file name that is specified in the scanned document destination does n...

Page 327: ...ocedure Perform the following 1 Check that the directory that is specified in the scanned document destination HTTP server exists 2 Check that the file name that is specified in the scanned document destination HTTP server exists 018 559 HTTP File Duplication Fail RAP Prohibit Overwrite is selected for scan File Name Conflict Procedure When performing scan Jobs set File Name Conflict to other than...

Page 328: ...n user name 3 Check the login password 4 Check the name of scanned document destination HTTP server 5 Check the server path name of scanned document destination HTTP server 018 561 HTTP Server Not Found RAP HTTP Status 404 was received Either The host name is incorrect or The script storage is incorrect Procedure Perform the following 1 Check whether the scanned document destination HTTP server is...

Page 329: ...r than 401 or 404 was received Procedure Perform the following 1 Check whether the scanned document destination HTTP server is accessible from the PC 2 Check the server settings 018 563 HTTP Server Error RAP HTTP Status 5xx was received Procedure Perform the following 1 Check whether the scanned document destination HTTP server is accessible from the PC 2 Check the server settings ...

Page 330: ...ument destination HTTP server has been registered in the DNS Check whether it is connected to the DNS server Check whether the DNS server address is set 018 565 Proxy Name Solution Error in HTTP RAP DNS resolution of the proxy server name that is set in the device has failed Procedure Perform the following Check whether the proxy server name that is set in the device has been registered in the DNS...

Page 331: ...rform the following 1 Check the network cable of the device 2 Check whether the scanned document destination HTTP server is accessible from the PC 018 567 HTTP Server Access Fail RAP One of the following has occurred The communication was cut when reading The communication was cut when writing The file close process has failed Procedure Check whether the scanned document destination HTTP server is...

Page 332: ...r Certificate Fail RAP There is a problem with SSL certificate of the server Procedure Perform the following 1 Check whether the scanned document destination HTTP server is accessible from the PC 2 Check whether the SSL server certificate of the scanned document destination HTTP server is registered in the device 3 Check whether the SSL server certificate of the scanned document destination HTTP s...

Page 333: ...the HTML server Procedure Perform the following 1 Check whether the scanned document destination HTTP server is accessible from the PC 2 Check whether the SSL client certificate is set correctly in the device 3 Check whether a valid device certificate is registered in the scanned document destina tion HTTP server 018 571 Internal Error in Scan RAP Scan Network Sending Software Internal Error Proce...

Page 334: ...sue 018 572 Invalid Char in Context RAP A context name that contains invalid characters was specified Procedure Check whether the specified context name is correct 018 573 Invalid Char in Server RAP A connection name that contains invalid characters was specified Procedure Check whether the specified connection name is correct ...

Page 335: ...valid Char in Volume RAP A volume name that contains invalid characters was specified Procedure Check whether the specified volume name is correct 018 575 Invalid Char in Login RAP Invalid Netware Login A user name or password that contains invalid characters was speci fied Procedure Check whether the specified user name password is correct ...

Page 336: ...dicator RAPs Initial Issue 018 576 Invalid Char in Path RAP A path name that contains invalid characters was specified Procedure Check whether the specified path name is correct 018 577 Invalid Char in File RAP Invalid Netware File Name Characters Procedure Check whether the specified file name is correct ...

Page 337: ...the network cable of the device 2 Check whether the NetWare server is accessible from the PC 3 Check the server name tree name 4 Execute DSREPAIR from the Server Console of the NetWare server 018 579 NW Server Disk Full RAP Netware Error Hard Disk Full Procedure Perform the following 1 Check whether the NetWare server is accessible from the PC 2 Check the capacity of the data storage server 3 Exec...

Page 338: ...e Perform the following 1 Check whether the NetWare server is accessible from the PC 2 Check the volume name 3 Execute DSREPAIR from the Server Console of the NetWare server 018 581 Netware Invalid Path RAP Netware Error Path Does Not Exist Procedure Perform the following 1 Check whether the NetWare server is accessible from the PC 2 Check the directory path name 3 Execute DSREPAIR from the Server...

Page 339: ...s are read only a deletion request was issued Although some of the specified directories files are read only a deletion request was issued Procedure Perform the following 1 Check whether the NetWare server is accessible from the PC 2 Check the rights of the User Example Check if the user has the right to open the file Check if the user has the right to create the file Check if the user has the rig...

Page 340: ... 1 Check whether the NetWare server is accessible from the PC 2 Execute DSREPAIR from the Server Console of the NetWare server 018 585 Netware Error in Use RAP Netware files currently in use by other users Procedure Perform the following 1 Check whether the NetWare server is accessible from the PC 2 Check the current usage status of other users 3 Execute DSREPAIR from the Server Console of the Net...

Page 341: ... Check whether the NetWare server is accessible from the PC 2 Check the login user name 3 Check the login password 4 Check the volume name 5 Check the server name tree name 6 Check the context name 7 Execute DSREPAIR from the Server Console of the NetWare server 018 587 File Duplication Fail RAP File Name Conflict Stop Prohibit Overwrite is selected for scan File Name Conflict Procedure Set File N...

Page 342: ...valid filing policy when additional items are selected was detected after connecting with the server Procedure When Add is selected for File Name Conflict check that the file format is not set to Multi page 018 589 NEXTNAME DAT Error RAP Failed to access the NEXTNAME DAT file Procedure When Add is selected for File Name Conflict check that the NEXTNAME DAT file is correct ...

Page 343: ... Procedure Perform the same operation again without multiple machines accessing the same folder in the same server 018 591 File Name Suffix Limit Over RAP When determining the file folder name in the server after connecting to the server the suffix of the file name folder name has exceeded the limit Procedure Change the file name destination folder on the scan server Else move or delete the files ...

Page 344: ... Failed Procedure Check the following 1 If a lock directory LCK remained in the transfer destination delete it manually and retry the job 2 Check whether there is a folder that has the same name as the specified name 018 593 Lock Folder Delete Fail RAP Scan Lock Folder Deletion Failed Procedure If a lock directory LCK remained in the transfer destination delete it manually and retry the job ...

Page 345: ...tication LDAP protocol Procedure Correct the user entered in database on the LDAP server so that it does not have the same IC card info as any other user 018 596 LDAP Protocol Error 596 RAP 1 Error other than 018 595 that occurs with authentication LDAP Lightweight Directory Access Protocol protocol ProtocolCategory 7 2 Protocol type delivered to Coml_Fault_GetNETCeCode is unexpected FTP HTTP is d...

Page 346: ...ine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 702 LDAP Protocol Error 02 RAP There is a LDAP Lightweight Directory Access Protocol error LDAP protocol error in Address Book operation 02 Protocol Error Procedure Verify that print jobs are printing or print a Configuration Report and ver...

Page 347: ...ne or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 704 LDAP Protocol Error 04 RAP LDAP Lightweight Directory Access Protocol protocol error in Address Book operation 04 Search target data volume is too large Procedure Verify that print jobs are printing or print a Configuration Report and ve...

Page 348: ...ork requires service There is a problem with the LDAP setups on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 706 LDAP Protocol Error 06 RAP There is a LDAP Lightweight Directory Access Protocol error Comparison request result is true Procedure Verify that print jobs are printi...

Page 349: ...remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 708 LDAP Protocol Error 08 RAP There is a LDAP Lightweight Directory Access Protocol error Stronger authentication is required Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicate...

Page 350: ... on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 711 LDAP Protocol Error 11 RAP There is a LDAP Lightweight Directory Access Protocol error Administration limit exceeded Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup...

Page 351: ...s on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 713 LDAP Protocol Error 13 RAP There is a LDAP Lightweight Directory Access Protocol error Confidentiality is required Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup ...

Page 352: ...n the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 716 LDAP Protocol Error 16 RAP There is a LDAP Lightweight Directory Access Protocol error Requested attribute does not exist Procedure Verify that print jobs are printing or print a Configuration Report and verify that network se...

Page 353: ...ups on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 718 LDAP Protocol Error 18 RAP There is a LDAP Lightweight Directory Access Protocol error Inappropriate combination Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup ...

Page 354: ...achine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 720 LDAP Protocol Error 20 RAP There is a LDAP Lightweight Directory Access Protocol error Designated attribute exists already Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup se...

Page 355: ...er is operational or the Config Report indicates valid net work settings Y N Check for damage with the network connection If there is no damage then there is a problem with the network Tell the customer that the network requires service There is a problem with the LDAP setups on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there m...

Page 356: ...edure Check if upper CA authentication of user s Smart Card is registered on the device If not regis ter it on the device 018 727 Kerberos Authentication Protocol Error 71 RAP Authentication in user s Smart Card is invalid rejected by Kerberos server Procedure Check if authentication of user s Smart Card is valid If not valid renew Smart card If Kerberos server is set to not allow use user s Smart...

Page 357: ...ange the Kerbeors Server address set on the device or check the Kerbeors Server KDC certificate In this case there is a possi bility of a wrong setting or Kerbeors Server impersonation 018 732 LDAP Protocol Error 32 RAP There is a LDAP Lightweight Directory Access Protocol error No corresponding object Procedure Verify that print jobs are printing or print a Configuration Report and verify that ne...

Page 358: ... machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 734 LDAP Protocol Error 34 RAP There is a LDAP Lightweight Directory Access Protocol error Wrong alias Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated T...

Page 359: ...he machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 736 LDAP Protocol Error 36 RAP There is a LDAP Lightweight Directory Access Protocol error Alias cannot be referred Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings ...

Page 360: ... side If the check is OK there may be a problem with the remote LDAP server 018 749 LDAP Protocol Error 49 RAP There is a LDAP Lightweight Directory Access Protocol error Designated authentication cer tificate is invalid Login name is invalid Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are indicated The printer is operational...

Page 361: ...mote LDAP server Ask the customer to verify the machine LDAP setups Check with network administrator to verify access rights for server side If the check is OK there may be a problem with the remote LDAP server 018 751 LDAP Protocol Error 51 RAP There is a LDAP Lightweight Directory Access Protocol error Busy Procedure Verify that print jobs are printing or print a Configuration Report and verify ...

Page 362: ... the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 753 LDAP Protocol Error 53 RAP There is a LDAP Lightweight Directory Access Protocol error Execution rejected Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are ...

Page 363: ...ne or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 764 LDAP Protocol Error 64 RAP There is a LDAP Lightweight Directory Access Protocol error illegal naming Update related problem Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup sett...

Page 364: ...hine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 766 LDAP Protocol Error 66 RAP There is a LDAP Lightweight Directory Access Protocol error Not executable with entry other than at the end Update related problem Procedure Verify that print jobs are printing or print a Configuration Report...

Page 365: ...he machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 768 LDAP Protocol Error 68 RAP There is a LDAP Lightweight Directory Access Protocol error Designated entry already exists Update related problem Procedure Verify that print jobs are printing or print a Configuration Report and verif...

Page 366: ...DAP setups on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 770 LDAP Protocol Error 70 RAP There is a LDAP Lightweight Directory Access Protocol error search target too large Procedure Verify that print jobs are printing or print a Configuration Report and verify that network s...

Page 367: ...s on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 780 LDAP Protocol Error 80 RAP There is a LDAP Lightweight Directory Access Protocol error Unknown error occurs Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup setting...

Page 368: ...equested server when the cable is connected 3 Check if server name is correct or not and correct it if incorrect using Specification set ting Network setting External authentication server Directory service setting LDAP server Directory service setting If the check is OK there may be a problem with the remote LDAP server 018 782 LDAP Protocol Error 82 RAP There is a LDAP Lightweight Directory Acce...

Page 369: ... the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 784 LDAP Protocol Error 84 RAP There is a LDAP Lightweight Directory Access Protocol error Received message decoding error Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup ...

Page 370: ...dition search start position in Address Book internal data Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 786 LDAP Protocol Error 86 RAP There is a LDAP Lightweight Directory Access Protocol error Unknown authentication method is designated Procedure Verify that print jobs are printing or print a Configuration Report and...

Page 371: ...ups on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 788 LDAP Protocol Error 88 RAP There is a LDAP Lightweight Directory Access Protocol error Operation command can celed Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setu...

Page 372: ...etups on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 790 LDAP Protocol Error 90 RAP There is a LDAP Lightweight Directory Access Protocol error Memory shortage Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings...

Page 373: ...s on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 792 LDAP Protocol Error 92 RAP There is a LDAP Lightweight Directory Access Protocol error Function not supported Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup setti...

Page 374: ...ps on the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 794 LDAP Protocol Error 94 RAP There is a LDAP Lightweight Directory Access Protocol error No more result Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings are...

Page 375: ... the machine or with the remote LDAP server Ask the customer to verify the machine LDAP setups If the check is OK there may be a problem with the remote LDAP server 018 796 LDAP Protocol Error 96 RAP There is a LDAP Lightweight Directory Access Protocol error Client loop detected Procedure Verify that print jobs are printing or print a Configuration Report and verify that network setup settings ar...

Page 376: ...uration Report and verify that network setup settings are indicated The printer is operational or the Config Report indicates valid net work settings Y N Check for damage with the network connection If there is no damage then there is a problem with the network Tell the customer that the network requires service There is a problem with the LDAP setups on the machine or with the remote LDAP server ...

Page 377: ...te one for the connected acces sory then power OFF then ON Or replace the connected accessory with the appropriate one for the setting then power OFF then ON 021 360 Accessory Fail RAP BSD ON BSD 3 7 ESS FDI Communication An error occurred in the connection to the foreign accessory The accessory that should be installed is not found Procedure Turn the power OFF then ON 1 Check the connection to th...

Page 378: ...of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 021 516 Wrong Serial Number RAP Illegal serial number is detected on server side SOAP Fault indicating that serial number included in the message from the device is illegal is reported Code Client Subcode Invalid Operation Subcode3 Inv...

Page 379: ...ck the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 021 524 Inconsistency of Installation Status RAP Installation is requested but installed status is detected internally When starting installation processing System Data Installation status indicates already installed ...

Page 380: ...sion of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 021 528 Communication Setting Error RAP At the start of communication communication disabling setting is detected At the start of com munication System Data Installation status indicates Not installed Procedure Power OFF ON If the...

Page 381: ...re that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 021 941 Scan Service Paus...

Page 382: ...the upper limit was reached Procedure Operate the Color Restriction Key SW to allow Color Or replace the card with another card that does not reach its upper limit in Color mode 021 943 Print Service Paused By Disable RAP With a Foreign Device accessory installed the card was missing insufficient fee paid or a shortage of card value Procedure Insert a Xerox card copy card or cash into the accessor...

Page 383: ...to the machine has reached the upper limit Procedure 1 Operate the color limit keys in the machine to allow color print Or use the Printer Driver in the PC to instruct printing in Black mode instructing Auto or Color will not improve the situation In DocuLyzer reset the Color Current Count Value for Each Output Color of the target card Or insert a card with count that has not reached the upper lim...

Page 384: ...ndicator RAPs 021 946 Service Paused By Color Mode RAP With a Foreign Device accessory installed there was Color Mode Restriction or the upper limit was reached Procedure Operate the Color Restriction Key SW to allow Color Or replace the card with another card that does not reach its upper limit in Color mode ...

Page 385: ...den Fault A hard key on the panel has been found to be held down for one or more consecutive minutes Procedure This is a Fault to convey a message No action is required 023 601 Held Down Softkey Error UI Panel NOTE This is a hidden Fault The Touch Panel has been found to be held down for one or more consecutive minutes Procedure This is a Fault to convey a message No action is required ...

Page 386: ...roblem continues reload Software GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB PL 18 2 024 341 IOT ESS Communication 2 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS ESS PWB detected a communication failure between IOT and ESS Initial Actions Power Off On Procedure Ensure that the customer is programming ...

Page 387: ...ontinues reload Software GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 343 IOT ESS Communication 4 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS ESS PWB detected a communication failure between IOT and ESS Initial Actions Power Off On Procedure Ensure that the customer is programming ...

Page 388: ...ontinues reload Software GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 346 IOT ESS Communication 6 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS ESS PWB detected a communication failure between IOT and ESS Initial Actions Power Off On Procedure Ensure that the customer is programming ...

Page 389: ...ontinues reload Software GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 348 IOT ESS Communication 8 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS The ESS PWB detected a communication error between the IOT and the ESS Procedure Ensure that the customer is programming a job within the pa...

Page 390: ...ntinues reload Software GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 350 IOT ESS Communication 10 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS ESS PWB detected a communication failure between IOT and ESS Initial Actions Power Off On Procedure Ensure that the customer is programming ...

Page 391: ...oftware GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 352 IOT ESS Communication 12 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS IOT ESS Communication Failure 12 ESS PWB detected a communication failure between IOT and ESS Initial Actions Power Off On Procedure Ensure that the custome...

Page 392: ...If the problem continues reload Software GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 354 IOT ESS Communication 14 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS ESS PWB detected a communication failure between IOT and ESS Initial Actions Power Off On Procedure Ensure that the custome...

Page 393: ...If the problem continues reload Software GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 356 IOT ESS Communication 16 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS ESS PWB detected a communication failure between IOT and ESS Initial Actions Power Off On Procedure Ensure that the custome...

Page 394: ...ontinues reload Software GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 358 IOT ESS Communication 18 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS IOT ESS Communication Failure 18 ESS PWB detected a communication failure between IOT and ESS Initial Actions Power Off On Procedure Ensure...

Page 395: ...ontroller sw If the problem continues reload Software GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 360 IOT ESS Initialization RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS The IOT and ESS failed to initialize Initial Actions Power Off On Procedure Ensure that the customer is programm...

Page 396: ...6 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 362 Page Sync Start RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS During IOT output before the output data was written to FIFO Full first in first out Page Sync activated Initial Actions Power Off On Procedure Ensure that the customer is progr...

Page 397: ...5 2 If not fixed by this reinstall the original ESS MCU If the problem persists replace the MCU PWB MCU PWB PL 18 2 024 364 DMA Transfer RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS Reduction enlargement failed to access the data in Direct Memory Access Procedure NOTE There is a high probability that the cause is faulty firmware or data corruption RAM or HDD Ensure that the custome...

Page 398: ...k Write RAP Overflow on the Loop Back Write Procedure Switch the power Off then On 024 366 JBIG Library Other Failure RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS JBIG Library Other Failure Procedure Switch the power Off then On If the problem persists replace the ESS PWB PL 35 2 Check the sw version of the controller sw update if required ...

Page 399: ...rts make sure to follow sequence and heed cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 024 368 PCI RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS PCI access error occurred due to a faulty PCI bus Procedure Ensure that the customer is programming a job within the parameters of the m...

Page 400: ...ake sure to follow sequence and heed cautions a Job Log Clear Mode b HDD Initialize Mode 9 If the problem persists replace the ESS PWB PL 35 2 10 Replace MCU PWB PL 18 2 Perform following as required 1 Reload Software GP 16 2 Change the Print mode Normal High Quality High Resolution 3 Change the port settings or the Receive Buffer size 024 371 IOT ESS Communication Fail 21 RAP BSD ON BSD 3 1 ESS M...

Page 401: ... controller sw update if required Replace MCU PWB PL 18 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU 024 373 IOT ESS Communication Fail 23 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS Sub System Fail DLL communication failure recovery error detected by Controller When a message packet is sent from the Controller the ACK packet from the IOT cannot be...

Page 402: ...module EEPROM Check the sw version of the controller sw update if required Replace MCU PWB PL 18 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU 024 375 IOT ESS Communication Fail 24 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS Sub System Fail DLL receiving error detected by Controller Incorrect parameter instruction An illegal instruction for IOT Port...

Page 403: ... image signal line Procedure Turn the power OFF then ON Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the IIT Control Panel ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace MCU PWB PL 18 2 Replace ESS PWB PL 35 2 If not fixed by this rei...

Page 404: ...al Issue 024 601 Billing Backup Counter 1 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS There is a billing backup counter error Procedure Perform GP 10 024 602 Billing Backup Counter 2 RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS There is a billing backup counter error Procedure Perform GP 10 ...

Page 405: ...ion 024 603 024 604 Initial Issue Status Indicator RAPs 024 603 Software Key Master Counter RAP There is a software key master counter error Procedure Auto recovers 024 604 Software Key Backup Counter 1 RAP There is a software key backup counter 1 error Procedure Auto recovers ...

Page 406: ... is a software key backup counter 2 error Procedure Auto recovers 024 606 Billing Meter Type Master Counter RAP Record Billing Meter Type is automatically repaired ESS SEEP repaired This is a hidden Fail Billing Meter Type kept in ESS SEEP has been automatically repaired NOTE A Shutdown History report is logged Procedure This is a Fail to convey a message No action is required ...

Page 407: ...Meter Type kept in ESS NVM has been automatically repaired NOTE A Shutdown History report is logged Procedure This is a Fail to convey a message No action is required 024 608 Billing Meter Type Backup Counter 2 RAP Record Billing Meter Type is automatically repaired IOT NVM repaired This is a hidden Fail Billing Meter Type kept in IOT NVM has been automatically repaired NOTE A Shutdown History rep...

Page 408: ...ount Type kept in ESS SEEP has been automatically repaired NOTE A Shutdown History report is logged Procedure This is a Fail to convey a message No action is required 024 610 Billing Count Type Backup Counter 1 RAP Record Billing Count Type is automatically repaired ESS NVM repaired This is a hidden Fail Billing Count Type kept in ESS NVM has been automatically repaired NOTE A Shutdown History rep...

Page 409: ... Count Type kept in IOT NVM has been automatically repaired NOTE A Shutdown History report is logged Procedure This is a Fail to convey a message No action is required 024 612 Modal Break Point Master Counter RAP Record Modal Break Point is automatically repaired ESS SEEP repaired This is a hidden Fail Modal Break Point kept in ESS SEEP has been automatically repaired NOTE A Shutdown History repor...

Page 410: ...reak Point kept in ESS NVM has been automatically repaired NOTE A Shutdown History report is logged Procedure This is a Fail to convey a message No action is required 024 614 Modal Break Point Backup Counter 2 RAP Record Modal Break Point is automatically repaired IOT NVM repaired This is a hidden Fail Modal Break Point kept in IOT NVM has been automatically repaired NOTE A Shutdown History report...

Page 411: ...HDD PL 35 2 2 Uninstall and Reinstall Page Memory PL 35 2 3 Replace Page Memory PL 35 2 4 Power OFF ON 5 If 016 210 or 016 211 faults are present repair as necessary 024 701 Invalid Instruction of Face Inversion RAP Job Job cancellation due to the invalid Invert instruction IOTsc has detected that the device has been instructed to print paper that is not invertible E g Coil punch x Tab paper x Inv...

Page 412: ... per set exceeds a specific allowable number for Booklet This fault is detected at the start of print If the number of sheets is larger by one automatically only saddle stitching is dese lected and the sheets become folded in half for output If folding is only selected an allowable number of sheets per set are automatically folded for output Procedure Choose creation of every Booklet using a maxim...

Page 413: ...Do not specify parameters that are incompatible with the specified paper type 024 747 Print Instruction Fail RAP Job Fail Operation cannot be continued due to combination of unprintable parameters stored file size paper size paper tray duplex command output tray The specified combination of parameters stored file size paper size paper tray duplex command output tray cannot be executed or continued...

Page 414: ... This occurs with a job without simplex duplex setting This fault is detected at the start of print The number of sheets per set for printer print exceeds a specific allowable number for Booklet If the number of sheets is larger by one automatically only saddle stitching is dese lected and the sheets become folded in three for output If folding is only selected an allowable number of sheets per se...

Page 415: ...U Communication BSD ON BSD 16 1 ESS Operation Error Size Mismatch Tray 1 Measured Length Mismatch When the paper slow scan direction length is measured on the paper path the length is different from the slow scan length for the size detected by the tray Procedure Load the correct paper in the tray Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI ...

Page 416: ...he sw version of the controller sw update if required GP 16 Replace MCU PWB PL 18 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU 024 912 Tray 3 Size Mismatch RAP BSD ON BSD 7 3 Tray 3 Paper Size Sensing TTM BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 16 1 ESS Operation Error Size Mismatch Tray 3 Measured Length Mismatch When the paper slow scan direction length i...

Page 417: ...er sw update if required GP 16 Replace MCU PWB PL 18 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS MCU 024 916 Mix Full Stack RAP BSD ON BSD 3 1 ESS MCU Communication BSD ON BSD 12 8 Integrated Finisher Stacker Tray Control BSD ON BSD 12 24 Office Finisher LX Stacker Tray Control BSD ON BSD 16 1 ESS Any of the following conditions could cause this fault The output paper...

Page 418: ...ircuit BSD 12 24 Office Finisher LX Stacker Tray Control If the sensor fails replace it PL 23 7 Finisher LX 024 926 Puncher Waste Bin Not Set RAP BSD ON BSD 12 15 Office Finisher LX Punch The Puncher Waste Bin is not installed correctly or there is a failure in the Punch Box Set Sen sor or related circuitry Initial Actions Remove and reinstall the Puncher Waste Bin to its correct location Check fo...

Page 419: ... is in spec Check the condition of the paper The paper is in normal condition without any problem that causes the paper to be bent dog eared or jam Y N Resolve any problem that causes the paper to be bent or caught Check for a Fault Code Another Fault Code is displayed Y N If the problem continues replace the Finisher PWB PL 22 7 Go to the appropriate Fault Code 024 928 Finisher LX Scratch Sheet C...

Page 420: ...ntroller sw update if required GP 16 024 936 Tray 2 Paper Mismatch RAP BSD ON BSD 7 2 Tray 2 Paper Size Sensing Operation Error Tray 2 Paper Type Mismatch 1 Transparencies are loaded in Tray 2 when Tray 5 should have been used 2 Other paper is loaded when a Transparencies job is performed 3 Transparencies with borders was detected Jam occurs when borders were detected by checking transparencies fo...

Page 421: ...ct the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 024 938 OHP Kind Mismatch at Tray 4 Not white frame OHP RAP BSD ON BSD 7 5 Tray 1 Paper Stacking Operation Error BUTTON Paper Type Mismatch Transparencies With Borders Detected Tray 4 1 Transparencies are loaded in Tray 4 when Tray 5 should have been used 2 Other ...

Page 422: ...Procedure Check UI Settings and ensure that Tray 5 is selected with the correct media Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 024 942 Booklet Sheet Over Count RAP Booklet Sheets Over Count The number of sheets in a booklet is over the limit Initial Actions Check the maximum number...

Page 423: ... all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required 024 946 Tray 1 Position RAP BSD ON BSD 7 1 Tray 1 Paper Size Sensing The Tray 1 Paper Size Switch detected no tray Initial Actions Switch the power off then on Pull out and re insert Tray 1 Procedure Check the following Broken link and breakage at the bottom of the tray The Actuator ...

Page 424: ...d the MCU PWB P J414 for open circuit short circuit and poor contact Reload the machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 024 948 Tray 3 Position RAP BSD ON BSD 7 3 Tray 3 Paper Size Sensing TTM The Tray 3 Paper Size Switch detected no tray Initial Actions Switch the power off then on Pull out and re insert Tray3 Procedure Check the following Broken link and break...

Page 425: ... contact Reload the machine software GP 16 If no problems are found replace the Tray Module PWB PL 11 13 024 950 Tray 1 No Paper RAP BSD ON BSD 7 5 Tray 1 Paper Stacking Tray 1 is out of paper Initial Actions Power Off On Procedure Check the installation of the Tray 1 No Paper Sensor PL 9 4 and the operation of the actua tor The Sensor is installed correctly and the actuator works Y N Reinstall th...

Page 426: ...r Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 024 952 Tray 3 No Paper RAP BSD ON BSD 7 7 Tray 3 Paper Stacking TTM Tray 3 is out of paper Initial Actions Power Off On Procedure Check the installation of the Tray 3 No Paper Sensor PL 10 4 and the operation of the actua tor The Sensor i...

Page 427: ... circuit Go to the 074 210 RAP to check the Tray 4 Feed LIft Motor Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 024 954 Tray 5 No Paper RAP BSD ON BSD 7 9 Tray 5 MSI Paper Stacking Tray 5 is out of paper Initial Actions Power Off On Procedure Execute Component Control 075 100 Tray 5 No...

Page 428: ...212 RAP Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 024 960 Tray 2 Size Mismatch RAP BSD ON BSD 7 2 Tray 2 Paper Size Sensing The paper size in Tray 2 and the paper size specified for printing are different Initial Actions Load the correct size paper in Tray 2 Procedure If problem per...

Page 429: ...orrect size paper in Tray 3 Procedure Go to the 073 212 RAP Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 024 962 Tray 4 Paper Size Mismatch RAP BSD ON BSD 7 4 Tray 4 Paper Size Sensing TTM Procedure Go to the 074 212 Tray 4 Paper Size Sensor RAP Disconnect then reconnect the ESS MCU al...

Page 430: ...kes the Punch Dust Box full Procedure Remove the chads Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 024 965 ATS APS Paper IOT Detect RAP No paper loaded of the designated paper for the job Initial Actions Power Off On Reload the relevant tray Procedure Disconnect then reconnect the ESS...

Page 431: ...cedure Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 024 967 Mixed Width Paper Stapler Job RAP Paper Width Mix was detected during stapling Initial Actions Power Off On Procedure Cancel stapling for that job Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware m...

Page 432: ...em RAM Firmware module EEPROM Check the sw version of the controller sw update if required 024 969 Different Width Mix Punch RAP BSD ON BSD 12 15 Office Finisher LX Punch Different Width Mix Punch Paper of different widths was detected while printing in punch mode Initial Actions Check if there is the specified paper in the tray Switch the power OFF then ON Procedure Copy Cancel Punch mode user in...

Page 433: ...n Reverse rotation the Staple Head Home Sensor did not turn On within the specified time Initial Actions Power Off On Procedure Go to the 012 291 Stapler Failure RAP Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 16 024 977 Stapler Feed Ready RAP BSD ON BSD 12 21 Office Finisher LX Staple C...

Page 434: ...he problem persists replace the Finisher PWB PL 22 7 Check the sw version of the controller sw update if required Replace the Finisher PWB PL 22 7 If the problem persists replace the MCU PWB PL 18 2 024 979 Low Staples RAP Finisher LX BSD ON BSD 12 21 Office Finisher LX Staple Control Staples Near Empty or Staple feed failure Initial Actions Power Off On Procedure Execute Component Control 012 242...

Page 435: ... block and unblock the sensor and Stack Height Sensor 2 Component Control 012 265 Check the wiring for an open or short circuit repair as required Check the sw version of the controller sw update if required Replace the defective Sensor PL 23 11 If the fault is still occurring replace the Finisher PWB PL 23 16 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEP...

Page 436: ...update if required GP 16 024 989 Booklet Low Staple R RAP BSD ON BSD 12 27 Office Finisher Booklet Staple Control 2 of 2 Rear 1 Booklet Stapler Low Staple R signal ON was detected just before Stapling operation 2 Booklet Stapler Low Staple R signal was detected at Power ON at initialization or when the interlock was closed Procedure Check for Staple needles and reload them correctly If the problem...

Page 437: ...h Dust Full RAP BSD ON BSD 12 15 Office Finisher LX Punch Operation Error Punch Dust Box Full is detected Procedure Clear the Punch Dust scrap If the problem persists check the 024 926 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required ...

Page 438: ...On Procedure Check the HDD electrical connections If the problem persists perform Initialize Hard Disk If the problem persists replace the HDD PL 35 2 025 597 Diagnostic HDD Initialize RAP An error is declared when the HDD Initialization Diagnostic was executed Initial Actions Power Off On Procedure Check the HDD electrical connections If the problem persists perform Initialize Hard Disk UI Diagno...

Page 439: ...t connected machine is still not operating correctly after the above error has been resolved turn the power OFF then ON 026 700 LDAP Protocol MAX Error RAP Unspecified LDAP protocol is detected in Address Book operation LDAP Server is using pro tocol unsupported with this machine his fault is usually caused by server setting or customer s mis operation Procedure The server uses an undefined LDAP p...

Page 440: ...ices of Web UI JRM directory service pro cessing ability is exceeded Initial Actions Check if Controller ROM is the latest version GP 6 Procedure 1 If check reveals that the latest software version is not installed Reload software GP 16 with the latest available version 2 Power Off On retry request 026 702 Address Book Directory Service Overflow RAP JRM directory service that is the machine s inte...

Page 441: ...ding mentioned here means 1 When a request to add documents is made at the end of scanning Platen every sheet DADF every time a document or documents are installed 2 When the job is continued with the next document existing Procedure Make it impossible for authentication to be cancelled at additional document loading 026 704 DocuWorks Error RAP Syntax error use of undefined command parameter error...

Page 442: ...d or High Speed If the problem persists though the memory has added up to the maximum print from DocuWorks Viewer by use of Printer Driver ART EX PCL etc If problem persists additional memory is required 026 706 DocuWorks Print Prohibited RAP DocuWorks is processing a DocuWorks document which is prohibited to print Procedure Because the document is prohibited to print enter Full Access Password fr...

Page 443: ...otected DocuWorks file Procedure 1 Check if the password is correct 2 Enter Full Access Password from the DocuWorks Viewer to cancel the restriction and print the document using printer driver ART EX PCL etc 026 708 URL Data Size Over RAP Scan to URL stored data size too large In Scan to URL scan data size of 1 job exceeded the upper limit Procedure 1 Lower the scan resolution 2 Change the scan si...

Page 444: ... Scan to URL hard disk is full In Scan to URL the HDD partition becomes full and job failed Procedure Try a job again when there is enough space in HDD 026 710 S MIME Unsupported Cipher Fail RAP E mail was received using an unsupported encryption method Procedure 1 Ask the E mail sender to use 3DES encryption method 2 Turn off FIPS140 authentication mode ...

Page 445: ...1byte XDW 1GB 1GB 1024x1024x1024 2 30 byte Procedure 1 Lower the scan resolution 2 Reduce the number of pages for scan 026 712 HTTP Out Job Overlap Error RAP Failed to retrieve a file in the box because retrieval of file overlaps with another CWIS job While high compression or OCR processing requested by a print job through network is still in progress high compression or OCR processing was also r...

Page 446: ...e CFILE is operating normally or the server can be reached on the network The contents of the PAC file have no mistakes in syntax or selected server address or the file size is 64KB or less The DHCP server that has an entry of CURL info is operating normally or the server can be reached on the network When after the implementation of the corrective actions the machine has established nor mal commu...

Page 447: ... has not improved collect the pfshowinfo9 log and network log immediately after the occurrence of the problem and contact the support division for directions 026 716 An Invalid State Message Received from Server RAP Job A server error is detected The Xerox Communication Server has responded with a mes sage indicating an abnormal condition Procedure Turn the power OFF then ON When after the impleme...

Page 448: ...e implementation of the corrective actions the machine has established nor mal communication with the Xerox Communication Server the fault will be cleared If the network is normal but the situation has not improved collect the pfshowinfo9 log and network log immediately after the occurrence of the problem and contact the support division for directions 026 718 PS Print Instruction Fail RAP Error c...

Page 449: ...Initial Issue 026 719 Internal Error in Scan RAP Job An error internal to software during job Procedure Retry the same operation 026 720 Media Full RAP Job Media Space Full error during job The media does not have enough space available Procedure Check the media where scanned documents will be sent for available space ...

Page 450: ...dure Perform the following in order 1 Check that the media exists where scanned documents will be sent 2 Check that the PC can access the media where scanned documents will be sent 3 Check that a file can be created in a specified storage 026 722 Media Format Fail RAP Job Media Not Formatted error The Media is not formatted NOTE Unsupported Formats are included during job Procedure Check that the ...

Page 451: ...wsing Procedure Perform the following in order 1 Check that the media is neither removed nor reinserted while being referred to or that during that time another media is not inserted 2 Check that the PC can access any file in the media 026 726 Options Inconsistent RAP Job XPJL detects a mismatch in device configuration information The device configuration info included in XPJL does not match the a...

Page 452: ... the problem If the problem still persists obtain the pfshowinfo9 log immediately after the problem has occurred and contact the support department for instructions 026 728 WSD Scan Network Access Fail RAP Job WSD Scan Network Access Fail An error occurred during communication with WSD Scan Client WSD Scan Client cancelled its job Procedure Check the following 1 Check if the destination WSD Scan C...

Page 453: ...can Client is ready to communicate with this machine via network For example check the following The WSD Scan Client has sufficient space available Network Cable connection If the problem persists collect PfShowInfo 8 log at its occurrence and contact the support department for directions 2 5 1 Description of Log Collection Extraction Tool Function 026 730 Can t Detect Paper Size Of Specified Tray...

Page 454: ...carried out wait until the relevant access is finished If the problem persists turn the power OFF then ON 027 442 Duplicate IP Address RAP Device with the same IP address as IPv6 Stateless Auto Setting Address1 of M C exists on the network When 027 442 to 027 447 occur at one time the faults are displayed in ascending order of Link number Procedure 1 Check for no print output 2 Check for network r...

Page 455: ... Check for network related failures 3 Change the IP address of the machine IPv6 Stateless Auto Set Address1 or the IP address of the device on the network 027 444 Duplicate IP Address RAP IPv6 Stateless automatic setting IP address3 duplicated on the network in another device When 027 442 to 027 447 occur at one time the faults are displayed in ascending order of Link number Procedure 1 Check for ...

Page 456: ...re Check if incorrect address is used for IPv6 address automatically is set as the manual address or not 027 446 Duplicate IP Address RAP Device with the same IP address as IPv6 Manual setting address of M C exists on the net work When 027 442 to 027 447 occur at one time the faults are displayed in ascending order of Link number Procedure 1 Check for no print output 2 Check for network related fa...

Page 457: ...on the network When 027 442 to 027 447 occur at one time the faults are displayed in ascending order of Link number Procedure 1 Check for no print output 2 Check for network related failures 3 Change the IP address of the machine IPv6 Stateless Auto Set Address1 or the IP address of the device on the network 027 452 Duplicate IP Address RAP A device with the same IP address exists on the network P...

Page 458: ...ing FQDN name aaa co jp check that the FQDN name is correct Also check that a correct DNS server address is set for the device and set a correct IP address 027 501 POP Server RAP The Mail I O cannot resolve the POP Post Office Protocol Server address Initial Actions Power Off On Procedure 1 Specify the correct POP Post Office Protocol Server name or specify the IP address 2 Check with a customer S...

Page 459: ... Post Office Protocol authentication Initial Actions Power Off On Procedure Check that the login name and password for the POP Post Office Protocol Server are correct 027 503 POP Server Communication Timeout RAP POP server communication timeout Initial Actions Power Off On Procedure Wait a while before repeating the operations If the situation does not improve consult network administrator ...

Page 460: ...r Or an unexpected response was received from the server Initial Actions Power Off On Procedure Repeat the same operations 027 513 SMB Scan Client RAP A SMB scan client does not have the right to access Win9x series Initial Actions Power Off On Procedure Check if the specified user is allowed to read write a file in storage place on the SMB server If not make the setting that allows the user to ac...

Page 461: ...can Fails RAP Resolution of SMB server host name or server name fails at DNS access in SMB transfer of scanner Storage in PC Initial Actions Power Off On Procedure Perform the job again 027 515 DNS Server is Not Set with SMB Scan RAP DNS server is not set at DNS access in SMB transfer of scanner Storage in PC Initial Actions Power Off On Procedure Perform the job again ...

Page 462: ...d correctly Check whether the NetBIOS interface device at the transfer destination SMB server has started happens in Windows NT4 0 Server Workstation 1 Select the Start menu Settings to open Control Panel 2 Open Services and select the Messenger service 3 Select the Start Up Auto OK and then Close 4 Open Devices in Control Panel and select the NetBIOS Interface device 5 Select the Start Up Auto or...

Page 463: ...is tributed file system DFS Procedure Take any one of the following actions Check if the storage destination is correct Check that the specified file name can be created on the SMB server Check for the settings of the distributed file system DFS with the system adminis trator The checking procedure is as follows 1 On the SMB server select the Start menu All Programs Administrative Tools Distribute...

Page 464: ...he limit value Procedure 1 Change the file name destination folder on the SMB scan server Else move or delete the files in the destination folder 027 522 File Creation Failure RAP A failure in creating a SMB scan file Procedure Check the following That the specified name is a file name that can be created in the storage place That the specified file name is not used by another user That there is n...

Page 465: ...Check if lock folder with the same name as designated one exists or not Procedure If check is true Manually delete the duplicate lock folder and retry job when existing lock direc tory LCK remains in transfer destination 027 524 Folder Creation Failure RAP A failure in creating a SMB scan folder Procedure Check the following That the specified name is a folder name that can be created in the stora...

Page 466: ...eady exists as a directory Procedure Check whether the file in the specified storage destination is being used by another user 027 526 Lock Folder Delete Failure in SMB RAP Job Fail Failed to delete an SMB scan lock folder Failed to delete a lock folder on the SMB scan server 1 SMBCL_NG_BAD_FILE The file does not exist 2 SMBCL_NG_DIR_NOT_EMPTY New The directory is not empty 3 SMBCL_NG_NOT_A_DIR Ne...

Page 467: ...BAD_FILE The file does not exist 2 SMBCL_NG_DIR_NOT_EMPTY New The directory is not empty 3 SMBCL_NG_NOT_A_DIR New The specified directory name is not a directory Procedure Check that another user does not handle the file in the specified storage place 027 528 Data Write in Failure RAP No space available in the specified storage place on the SMB scan data server Procedure Check that the storage pla...

Page 468: ... Procedure Log in to the SMB server from another PC using the same user name and check whether you can write a file into the same storage destination on that SMB server 027 530 File Name Conflict RAP Unable to save a file during scanner Save to PC SMB transfer because File Name Conflict is set to Cancel Job Initial Actions Set File Name Conflict to other than Cancel Job Procedure Perform the job a...

Page 469: ...ected Initial Actions When Add is selected for File Name Conflict check that the file format is not set to Multi page Procedure Perform the job again 027 532 NEXTNAME DAT File Access Error in SMB RAP An error has occurred when accessing the NEXTNAME DAT file during scanner Save to PC SMB transfer Initial Actions When Add is selected for File Name Conflict check that the NEXTNAME DAT file is correc...

Page 470: ...APs Initial Issue 027 533 Internal Error in SMB Scan RAP An internal error has occurred during SMB scan Initial Actions Power Off On Procedure Perform the job again 027 543 Server Name Specification Error RAP The SMB server NetBIOS name specification is incorrect Procedure Check that the SMB server name is correct ...

Page 471: ... and set it correctly 027 548 SMB Protocol Error 4 008 RAP SMB protocol error An invalid character was detected in the specified domain name Procedure Check with the network administrator for the domain name How to check the user name 1 Common Operation 1 On the Active Directory domain controller in which the User Infor mation was set select the Start menu All Programs Administrative Tools Active ...

Page 472: ...ice Settings SMB Server Settings SMB Server Specification Method In case the Domain Name and Server Name Specification is already set and the server is already specified by NetBIOS Name Check if the authentication server and the device can resolve the addresses from the WINS server In case the Domain Name and Server Name Specification is already set and the server is already specified by FQDN Name...

Page 473: ... device can communicate through the network Check the network group TCP IP Settings check the communication at Port No 137 UDP Port No 138 UDP Port No 139 TCP Switch the power off then on Perform the same operation again 027 566 SMB Protocol Error 4 026 RAP SMB protocol error SMB TCP IP is not active The library cannot be initialized Procedure Check on CentreWare Internet Services that SMB TCP IP ...

Page 474: ... 569 SMB TCP IP is not Started RAP SMB TCP IP has not been started Procedure Check on CentreWare Internet Services that SMB TCP IP is active on the Port Status screen of the Properties tab 027 572 SMB Protocol Error 4 032 RAP SMB protocol error Incorrect parameter Procedure Switch the power off then on Perform the same operation again ...

Page 475: ... Indicator RAPs 027 573 SMB Protocol Error 4 033 RAP SMB protocol error Incorrect character code Procedure Switch the power off then on Perform the same operation again 027 574 SMB Protocol Error 4 034 RAP SMB protocol error Incorrect data size Procedure Switch the power off then on Perform the same operation again ...

Page 476: ...size Procedure Switch the power off then on Perform the same operation again 027 578 SMB Protocol Error 4 038 RAP SMB protocol error Communication timeout has occurred Procedure Switch the power off then on Check that the authentication server and the device can commu nicate through the network Check the network group TCP IP Settings check the communi cation at Port No 137 UDP Port No 138 UDP Port...

Page 477: ... SMB protocol error The SMB server is in shared security mode Procedure The SMB server may be on Windows 95 Windows 98 or Windows Me OS Set the SMB server on an OS other than Windows 95 Windows 98 or Windows Me OS 027 585 SMB Protocol Error 4 045 RAP SMB protocol error Login disabled period Procedure Check with the system administrator for the login permitted period ...

Page 478: ...a valid password from the system administrator 027 587 SMB Protocol Error 4 047 RAP SMB protocol error The password must be changed Procedure Log in to Windows and change the password Ask the system administrator to change the set ting so that you do not need to change the login password next time After selecting the Account tab in the User Properties window uncheck User must change password at ne...

Page 479: ...stem administrator to validate the user Perform the following After selecting the Account tab in the User Properties window uncheck Account Disabled under Account Options 027 589 SMB Protocol Error 4 049 RAP SMB protocol error The user was locked out Procedure Ask the system administrator to cancel the lockout status Perform the following After selecting the Account tab in the User Properties wind...

Page 480: ...or to extend the account expiration date Perform the following After selecting the Account tab in the User Properties window select End of from Account expires and extend the validity Request the system administrator to disable the account expiry Perform the following After selecting the Account tab in the User Properties window select Never from Account expires 027 591 SMB Protocol Error 4 051 RA...

Page 481: ...hrough 027 578 occurred 2 The protocol category with which to fill in Coml_Fault_GetNETCeCode was an unex pected one FTP HTTP an undefined category was specified DMP6 1 Procedure Operate again 027 600 ExtPrint Check Mode Error RAP In H W Check Mode the controller detected an error with the external CDI Procedure If the problem persists perform the following Check the command between DFE and M C an...

Page 482: ...he domain of the destination mail address is prohibited before connect ing to the server The domain of the destination mail address is designated as a prohibited domain Procedure Check that the domain of the destination mail address is not designated as a prohibited domain 027 701 Network Cable Disconnected RAP A network cable disconnection was detected Procedure Connect the Network Cable ...

Page 483: ...hen send ing SMIME mail SMLNG_KEY_NOTHING Procedure 1 Store a certificate for the destination in this machine 027 703 Certificate for Addresses was Expired RAP Job Fail The certificate for the destination expired before connection to the server when sending SMIME mail VKCMERR_CERT_EXPIRED Procedure 1 Store the correct certificate for the destination in this machine Check the following the term for...

Page 484: ...ending SMIME mail SMLNG_KEY_UNTRUST Certificate for addresses was untrusted Procedure Check certificate path of certificate for recipient and import the required CA certificate 027 705 Certificate for Recipients was Revoked RAP The certificate for the destination is on a list of revoked certificates Procedure Store certificate for recipient that is not included in the CRL to the device ...

Page 485: ...SMIME mail was sent No Certificate was detected Procedure 1 Store the device certificate in this machine 027 707 Device Certificate Expired RAP Job Fail The device certificate expired before connection to the server When SMIME mail was sent an invalid expired certificate was detected Procedure Store the correct device certificate in this machine Check the following the term for which the certifica...

Page 486: ...dible Procedure 1 Check that the mail address written on the device certificate is the same as that set up on the device 2 Check for the certification path for the device certificate and import the necessary CA cer tificate 027 709 Certificate Revoked RAP The authentication certificate is revoked Procedure Store in this machine a destination certificate that is not on the list of revoked certifica...

Page 487: ...d GP 6 GP 16 027 711 S MIME Mail Certificate RAP The Mail I O received the S MIME Secure Multipurpose Internet Mail Extensions signature mail but could not obtain the sender certificate Procedure Request for the mail to be resent Check the setting of the S MIME device as required To validate the signature a valid sender certificate is required Register the sender certifi cate in M C or change your...

Page 488: ...to be resent with a valid sender certificate Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 713 S MIME Mail Altered RAP The Mail I O received the S MIME Secure Multipurpose Internet Mail Extensions signature mail but corrupted mail is detected Procedure Check the sender as requi...

Page 489: ...he ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 715 S MIME Mail Certificate Registration RAP The certificate supported by S MIME Secure Multipurpose Internet Mail Extensions encrypted mail is not registered in the device Procedure Check that the certificate of the destination is registered in the certifica...

Page 490: ...e sw version of the controller sw update if required GP 6 GP 16 027 720 Extension Server Host RAP Either the specified Server for the application interface cannot be found or the DNS could not be resolved Procedure Check the connection to the destination Server for the application interface Set the desti nation Server address for the application interface using IP address as required Disconnect th...

Page 491: ...et properly Check that the PC running the appli cation interface CWFS is registered in DNS Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 722 Extension Server Time out RAP The system attempted to connect to the application interface but failed due to a time out Procedure 1 If a ...

Page 492: ...em persists obtain instructions from DocuShare and then perform the following procedure to repair it Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 724 Extension Server Access RAP The application interface failed for all causes other than service could not be found time out or a...

Page 493: ...nnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 726 Extension Server State RAP The status of the destination of the application interface is unknown Procedure Check the destination host of the application interface and then repeat the operation Disconnect then reconnect the ESS MCU al...

Page 494: ... Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 728 Extension Server File RAP The number of files requested to be sent exceeded the maximum number of files that can be sent during Web service interface this occurs when a single page document is being stored Procedure Set the job so that the maximum number of files that can be sent will not be exc...

Page 495: ...ocedure 1 The number of original pages scanned exceeds the preset pagination value Increase the preset pagination value or reduce the number of original pages scanned 027 731 Server Limit Error RAP Job Template Server Connection Limit Count Error The CWSS NetWare Job and NetWare polling were started up simultaneously Procedure Finish the currently active NetWare Job and then retry the operation ...

Page 496: ...Server Access Error Either the Job Template server has insufficient capacity or a failure has occurred in the server disk Procedure Check that the server disk is normal and has free space and then retry the operation 027 733 Server SSL Error RAP The SSL setting for the Job Template server not enabled Procedure Check that the SSL setting for the Job Template server is enabled ...

Page 497: ...registered in the device 3 Check whether the SSL server certificate of the Job Template server is valid For example check the following The certificate has not expired yet The time that is set in the device is correct It is not in the discard list The certificate path of the SSL server certificate and import any necessary CA certif icate 4 If the certificate is not registered in the Job Template s...

Page 498: ... the server certificate validation setting during transfer 027 737 Template Server Read RAP An error was received from the server for one of the following FTP commands TYPE A LIST and RETR when reading from the Job Template Pool Server Procedure Check that Read Authorization is established for the storage destination server directory set as a resource Disconnect then reconnect the ESS MCU all PWBs...

Page 499: ...t the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 740 Template Server Login RAP Login to the FTP Server failed Procedure Set the login name and password in the Job Template file storage destination From another PC connected to the network check that login to the above account is pos sible From a client PC...

Page 500: ...ct the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 742 HDD File System RAP The HDD is full when writing to a local HDD Job Template or when writing temporary work files Initial Actions Power Off On Procedure Delete the files in the HDD Or initialize the HD Scanned images may cause the HDD to be full Wait ...

Page 501: ...he ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 744 Template Address RAP An error occurred while recalling the DNS Resolution Library Procedure Check the connection to the DNS Domain Name System Check that the Job Template Pool Server domain name is registered in the DNS Disconnect then reconnect the ESS M...

Page 502: ...nect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 746 Job Template Pool Server RAP The port of the protocol specified in Job Template Pool Server settings is not running Procedure Start up the port of the protocol FTP client or SMB specified in Job Template Pool Server settings Disconnec...

Page 503: ...ange the transfer setting to receive iFAX Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 751 Job Template Analysis RAP An error is detected when analyzing the given instruction Procedure Verify the job set up selections Disconnect then reconnect the ESS MCU all PWBs connected to...

Page 504: ...s in the instruction requiring user entry Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 753 Job Flow Service Disabled RAP The system attempted to create a job to recall an external service while the Job Flow Service is invalid Procedure Ask customer to enable the Job Flow Servi...

Page 505: ...ed to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 760 XJT Command Fail RAP Job Fail XJT Command Error Parameter setting out of specifications Incorrect Command from XDOD Client Procedure Check the following Check 1 Check if the parameter setting specified in XDOD client is out of system specifi cations Check 2 Check the XDOD client an...

Page 506: ...hine Clock Timers On Demand Print Dura tion to either extend the time or set it to 0 Supplement When using the external access function to instruct printing of multiple documents by on demand print the machine does not take the print processing time into consideration until the last document is received Therefore for cases of large volume documents or complicated documents that require long data p...

Page 507: ...k if external account server is working properly Procedure Connect the network cable from the machine correctly From the destination server use ping to check that the machine can be seen Perform the ping test on the destination server from the PSW From a client PC check that network connection to the destination server is possible 027 770 PDL Error RAP Job Fail Cont Detection DFE PDL Error The DFE...

Page 508: ...me is described in non ASCII characters set the device hostname using ASCII characters If situation does not improve consult network administrator and check the SMTP server sup ports HELO command 027 773 SMTP Server Communication Timeout RAP SMTP server communication timeout Procedure Timeout in communication with SMTP server Wait a while before repeating the operations If the situation does not i...

Page 509: ...RAPs 027 774 Address Inaccurate Character RAP SMTP address inaccurate character Procedure Use only ASCII characters for the destination email address 027 775 Too Many SMTP Address RAP Too many SMTP address Procedure Reduce the number of destination email addresses If the situation does not improve consult network administrator ...

Page 510: ...ocedure If the device hostname is described in non ASCII characters set the device hostname using ASCII characters If situation does not improve consult network administrator and check the SMTP server sup ports EHLO command 027 777 SMTP Server Un Supports SMTP AUTH RAP SMTP server un supports SMTP AUTH Procedure Send email without SMTP AUTH If the SMTP AUTH feature is required consult system admin...

Page 511: ...ified by SMTP AUTH Procedure Consult the network administrator check the server SMTP authentication method The Device supports the following methods plain authentication login base 64 authentica tion and CRAM MD5 challenge response 027 779 Authentication Failure by SMTP AUTH RAP SMTP authentication failure Procedure Check if the authentication information username password has been set properly ...

Page 512: ...sists replace the ESS PWB PL 35 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required GP 6 GP 16 027 797 Invalid Output Destination RAP BSD ON BSD 34 1 FAX E mail was received with E mail to Box and E mail to Fax not selected Procedure Change the settings and repeat the operation If the problem per...

Page 513: ...ge Function Fail RAP BSD ON BSD 34 1 FAX Sub System The Fax send billing function was turned ON although multiple lines are installed Procedure Turn OFF the FAX send billing function or change to a single line installation 033 311 Invalid Address Book Data RAP Data in Address Book is invalid Procedure Initialize NVM Sys USER Perform Initialize NVM ...

Page 514: ...ing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 033 313 Fax USB Fault RAP BSD ON BSD 34 1 FAX Controller cannot communicate with Fax PWB after Fax is initialized Procedure Switch the power off then on Check that the Fax USB cable and FAX Module are connected Ch...

Page 515: ...en on Reload software 033 315 USB Fatal Error RAP BSD ON BSD 34 1 FAX Fatal error was declared from USB Fax Class Driver problem with USB driver USB hardware etc Procedure Switch the power off then on Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller s...

Page 516: ...t then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 033 317 FAX Device Cont Error RAP BSD ON BSD 34 1 FAX Fatal error occurred in FaxDevCont or PrintFormat Procedure Switch the power off then on Ensure that the customer is programming a job within the parameters of the machine uti liz...

Page 517: ...PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 033 319 Fax Cont2 SW Fail RAP BSD ON BSD 34 1 FAX Failure occurred during Fax Cont2 software processing and cannot continue processing Procedure Switch the power off then on Ensure that the customer is programming a job within the parameters of the machi...

Page 518: ...ct then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 033 321 Fax PWB No Response on Booting RAP BSD ON BSD 34 1 FAX Fax does not respond to Controller within a specified time at booting Procedure Switch the power off then on Ensure that the customer is programming a job within the par...

Page 519: ...heck the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 033 323 Fax PWB I F Timeout RAP BSD ON BSD 34 1 FAX Failure detected in Faxc2 timeout of response from Fax PWB interface Procedure Switch the power off then on If the problem persists check the Fax line connection telephone line If the problem persists check the electrical conne...

Page 520: ...then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 033 325 Fax PWB Fatal Error RAP BSD ON BSD 34 1 FAX Bit error found during debugging of Fax PWB Procedure Switch the power off then on Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI...

Page 521: ... sw update if required If the problem persists perform GP 13 Fax Checkout Replace the FAX PWB PL 18 5 033 327 FCM No Response to Stop Request RAP BSD ON BSD 34 1 FAX When the Fax PWB did not respond during fax communication the controller sent communica tion disconnection request to Fax PWB but Fax PWB did not respond Procedure Switch the power off then on Ensure that the customer is programming a...

Page 522: ... Perform FAX Diagnostic GP 13 Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Replace the Fax PWB PL 18 5 033 329 Fax Process Error RAP BSD ON BSD 34 1 FAX Failure detected in Fax Cont Procedure Switch the power off then on Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disc...

Page 523: ...sconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 331 FoIP Controller Init Fail RAP BSD ON BSD 34 1 FAX Failed to initialize FoIP FAX Over Internet Protocol Controller Procedure Switch the power off then on Ensure that the customer is programming a job within the paramete...

Page 524: ...onnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 333 FoIP Controller Wake up Fail RAP BSD ON BSD 34 1 FAX FoIP FAX Over Internet Protocol did not respond within a specified period of time when the system is in Sleep mode Procedure Switch the power off then on Ensure that the customer is ...

Page 525: ...WB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 335 Illegal Fault Code Notice RAP BSD ON BSD 34 1 FAX A notice of Fault with an invalid Fault Code has been received from FaxCardMini or FoIP FAX Over Internet Protocol Procedure Switch the power off then on Ensure that the customer is programming a j...

Page 526: ...ol Procedure Switch the power off then on Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 337 FaxCard Mismatch RAP BSD ON BSD 34 1 FAX At start up it has been detected...

Page 527: ... the model to which Fax Kit 2 should be connected Procedure Remove the Fax Kit and connect the Fax Kit 2 Faxmini 033 363 Fax Control RAP BSD ON BSD 34 1 FAX There was an ESS reset when the FAX PWB did not respond Initial Actions Power Off On Procedure Check the electrical connections on the FAX PWB Check the sw version of the fax controller sw update if required If the problem persists replace the...

Page 528: ... Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 501 No PIX Data RAP BSD ON BSD 34 1 FAX Image length of received fax document was 0 Procedure Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise Ensu...

Page 529: ...lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 503 T1 Timeout RAP BSD ON BSD 34 1 FAX A T1 timeout has occurred Procedure Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise Ensure tha...

Page 530: ...t then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 505 T5 Timeout RAP BSD ON BSD 34 1 FAX T5 Timeout has occurred Procedure Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise Ensure that the customer is program...

Page 531: ...t then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 507 Destination Has No Receiving Ability RAP BSD ON BSD 34 1 FAX Fax receiving machine unable to receive fax Procedure Check if fax receiving machine memory is full or not ready to receive fax Check the status of the machine send...

Page 532: ...ct the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 509 DCS NSS Re transmission Error RAP BSD ON BSD 34 1 FAX DCS NSS resend trials reached the maximum number Procedure Try again If the problem is not resolved check the status of fax receiving machine on the other end Check the status of the ma...

Page 533: ...connect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Replace the FAX PWB PL 18 5 Perform FAX Diagnostic GP 13 033 511 DTC NSC Resend Error RAP BSD ON BSD 34 1 FAX No response after third DTC NSC send Procedure Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise Ensure that the custo...

Page 534: ...nect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 513 Remote Has No Mailbox RAP BSD ON BSD 34 1 FAX Fax machine on the other end does not Mailbox capability Procedure Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconne...

Page 535: ...Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 516 EOR Receive RAP BSD ON BSD 34 1 FAX Received EOR Q Procedure Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise Ensure that the customer is progra...

Page 536: ...econnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 518 Remote Cannot Receive SUB RAP BSD ON BSD 34 1 FAX Receiving machine does not support SUB Procedure Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise Ensure that t...

Page 537: ...n reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 520 Remote Cannot Receive Password RAP BSD ON BSD 34 1 FAX Receiving machine does not support PWB SID Procedure Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise E...

Page 538: ...parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 522 DTMF I F Timeout RAP BSD ON BSD 34 1 FAX Correct operation is not conducted within a specified time Procedure Check the status of the machine sending the fax and retry fax ...

Page 539: ...t the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 524 Line 2 Not Connected RAP BSD ON BSD 34 1 FAX Procedure Switch the power off then on Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise Ensure that the customer is program...

Page 540: ...econnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 526 ECM Error RAP BSD ON BSD 34 1 FAX Channel 2 is not connected Procedure Switch the power off then on Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise Ensure that ...

Page 541: ...ct then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 528 RTN Send RAP BSD ON BSD 34 1 FAX Procedure Switch the power off then on Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrical noise Ensure that the customer is pro...

Page 542: ...ion of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 530 DTMF Illegal Procedure Error RAP BSD ON BSD 34 1 FAX Communication cancelled due to DTMF illegal procedure error Procedure Switch the power off then on Ensure that correct DTMF procedure is followed Check the status of the machine sending the fax and retry fax job Check phone line conne...

Page 543: ... lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 532 Illegal Command Received RAP BSD ON BSD 34 1 FAX Procedure Switch the power off then on Check the status of the machine sending the fax and retry fax job Check phone line connection grounding electrica...

Page 544: ...eck the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 534 Unsupported Function at Remote RAP BSD ON BSD 34 1 FAX Machine on the other end does not support Remote Sorting Procedure Switch the power off then on Check the remote terminal Check the status of the machine sending the fax and retry fax job Check phone line connection g...

Page 545: ...onnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 536 Ring Stop before Fax Device Release RAP BSD ON BSD 34 1 FAX A collision of incoming call and outgoing call Procedure Switch the power off then on Retry fax job Check phone line connection grounding electrical noise Check...

Page 546: ...g the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 538 Fax Sending Image Process Error RAP BSD ON BSD 34 1 FAX Procedure Retry fax job Switch the power off then on Check destination is correct check mailbox info and retry fax job Check phone line connection grou...

Page 547: ... then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 540 Fax Printing Image Process Error RAP BSD ON BSD 34 1 FAX Procedure Retry fax job Switch the power off then on Check destination is correct check mailbox info and retry fax job Check phone line connection grounding electrical n...

Page 548: ...reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 542 Illegal Channel Request RAP BSD ON BSD 34 1 FAX Fax service was requested for a channel which is not present on Fax PWB Procedure Check which line is specified and resend Retry fax job Switch the power off then on Check destination ...

Page 549: ...Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 544 Busy Tone Detected RAP BSD ON BSD 34 1 FAX Procedure Phone line on the other machine is busy Try again later Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Discon...

Page 550: ...ine Check number Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 546 No Dial Tone RAP BSD ON BSD 34 1 FAX Procedure Check the status of the machine on the other end an...

Page 551: ... 548 Cannot Perform Manual Send RAP BSD ON BSD 34 1 FAX No line available for manual fax send Procedure Establish communication over phone line and resend Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP...

Page 552: ...nect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 550 Cannot Disable Fax Service RAP BSD ON BSD 34 1 FAX The machine attempted to enter Diagnostic mode but could not because fax transmission is in process Procedure Wait until Fax job is finished Ensure that the customer is programming a job...

Page 553: ...n the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 552 G3 Receive Error RAP BSD ON BSD 34 1 FAX While G3 fax is receiving image data the number of detected Phase C errors exceeded the specified number Procedure Check the status of fax machine on the other end Ensure that the customer is programming a job wi...

Page 554: ...the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 554 Wrong Password Receive RAP BSD ON BSD 34 1 FAX Received Fax message without password or password not matched Communication discon nected because of Direct Mail prevention function Procedure Ensure that the cus...

Page 555: ... then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 556 Wrong Password Send RAP BSD ON BSD 34 1 FAX The machine on the other end did not send remote ID or mismatch of fax send password and remote ID Procedure Check if password was entered correctly Ensure that the customer is progr...

Page 556: ...e if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 558 Remote ID Rejection RAP BSD ON BSD 34 1 FAX Remote ID received from fax sending machine is on reception rejection list The fax machine is set to not accept fax message if fax sending machine does not send remote ID and no ID was sent Procedure Change the fax machine setting to be able to receive fax message even if dest...

Page 557: ...FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 564 Fax Power Fail RAP BSD ON BSD 34 1 FAX Power discontinuity error occurred during communication The machine is powered off or sys tem is reset Procedure Check the status of the machine on the other end and retry fax job Check phone line connection grounding el...

Page 558: ... PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 566 Unable to Initiate Call RAP BSD ON BSD 34 1 FAX Unable to call because no auto dial programmed Procedure Specify the proper address by using Speed Dial where correct Fax address numbers are registered Ensure that the customer is programming a jo...

Page 559: ... Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 568 FCM Watchdog Timeout RAP BSD ON BSD 34 1 FAX No response from FCM within a specified time during Fax transmission ...

Page 560: ...rn the power OFF then ON Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 570 Retry Overflow RAP BSD ON BSD 34 1 FAX The number of retries exceeded the specified number...

Page 561: ...UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 572 Fax Report Print Job Delayed RAP BSD ON BSD 34 1 FAX When the machine is about to initiate a job the machine detected job full state The machine generated Fax report but did not print Procedure No Action The repor...

Page 562: ...ect Check setting of domain restriction Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 574 Access to a Non Mounted Channel RAP BSD ON BSD 34 1 FAX A message to a chan...

Page 563: ...ion 033 575 033 576 Status Indicator RAPs Initial Issue 033 575 Modem Polarity Inversion Detected RAP Polarity Inversion has been detected Procedure Retry the same operation 033 576 Inaccurate Dial Data RAP BSD ON BSD 34 1 FAX Dial data is invalid Procedure Check the dial data ...

Page 564: ... has occurred in a modem Procedure Retry the same operation 033 578 Modem Frame Size Over RAP BSD ON BSD 34 1 FAX The frame size of the received command has exceeded a specified value Procedure Retry the same operation Check the remote machine and retry the same operation Check the line status Check the Fax Card Check the sw version of the fax controller sw update if required ...

Page 565: ...s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 581 Access Authentication Failure RAP BSD ON BSD 34 1 FAX SIP call connection was rejected because it failed to get authentication Procedure Check authenticated user name password on proxy server Check settings on SIP server Ensure that the customer is p...

Page 566: ...sconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 583 Temporarily Unavailable RAP BSD ON BSD 34 1 FAX Destination of SIP communication is temporarily short of resources and rejected connection Procedure Retry fax job later Ensure that the customer is programming a job wit...

Page 567: ...nd the remote terminal are ready to communicate Ensure that the customer is programming a job within the parameters of the machine utilizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 585 SIP Request Error RAP BSD ON BSD 34 1 FAX Other error occurred durin...

Page 568: ...parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 587 T38 Session Error RAP BSD ON BSD 34 1 FAX Unable to establish T38 session including RTP session Procedure Check network cable is connected firmly Check if the machine on th...

Page 569: ...ct then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 589 T38 Malformed Packet Received RAP BSD ON BSD 34 1 FAX Received T38 data contains invalid content ASN 1 decode error etc Procedure Check if the machine on the other end has any problem Ensure that the customer is programming ...

Page 570: ...sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 591 FoIP Max Sessions Overflow RAP BSD ON BSD 34 1 FAX There was a request to initiate a session FOIP FAX Over Internet Protocol when the max number of sessions are simultaneously in process Procedure Wait until the ongoing IP Fax receiving or sending operation is complete Try the jo...

Page 571: ...er is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 593 Canceled by Remote Peer RAP BSD ON BSD 34 1 FAX Received a request from the machine on the other end to cancel SIP session Procedure Ask ...

Page 572: ...o cancel the job and resend Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 711 Page Error RAP BSD ON BSD 34 1 FAX Specified page does not exist or specified page has ...

Page 573: ...then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 713 Fax Control RAP BSD ON BSD 34 1 FAX The Chain Link does not exist Initial Actions Power Off On Procedure Ask customer to cancel the job and resend Ensure that the customer is programming a job within the parameters of the machi...

Page 574: ... is connected to dedicated analog line not ISDN 2 Verify that no password is set a Enter Admin mode GP 9 b Select System Settings c Select System Settings again d Select FAX Mode Settings e Select Local Terminal Settings f Check that Machine Password is not set If it is not set select close exit as required If a password is set continue g Select Machine Password and select Change Settings h Select...

Page 575: ...the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 719 Fax Job Canceled RAP BSD ON BSD 34 1 FAX The document does not exist in the Polling Send box or the specified mailbox Procedure Ask customer to cancel the job and resend If the problem persists check the Fax line connection telephone line Ens...

Page 576: ...d Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 724 Fax Receive Memory Overflow RAP BSD ON BSD 34 1 FAX The total data amount of received image data exceeded the upper limit of the image data amount that can be received for one system data communication Procedure Install the HDD or install additional RAM If the problem persists refer customer to User Guide to find information on low...

Page 577: ...e PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 726 Fax Duplex Print Error RAP BSD ON BSD 34 1 FAX Duplex printing of received fax document is disabled Mix size Procedure Pages of multiple sizes are included in a received document and duplex printing is dis abled The received document is therefo...

Page 578: ...achine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 728 Auto Print Canceled RAP BSD ON BSD 34 1 FAX Formatting for Fax Auto Printing was aborted because a command for Fax Manual Printing was given during the operation Procedure After manual printi...

Page 579: ... system was waiting to receive a Fax job a simultaneous request from the user to stop the job was received Procedure No action necessary Ask customer to request a re resend 033 732 Print Job Canceled RAP Stored jobs are deleted in Forced Polling As there was a print job during Forced Polling the job was canceled Procedure This is an error during maintenance system operation No action is required ...

Page 580: ...n of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 734 Fax Print Suspension RAP BSD ON BSD 34 1 FAX Fax Print and Fax Auto Report were started at the same time Procedure When report job is requested during fax receive printing preparation fax receive printing is temporarily suspended but M C automatically conducts recovery No action required ...

Page 581: ...izing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 736 Internet FAX Off Ramp Fail RAP BSD ON BSD 34 1 FAX Fax was not transferred as the data capacity exceeded the threshold value while the Fax Transfer Prohibition Function was activated based on the data ca...

Page 582: ...Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 738 JBIG Information Fail RAP BSD ON BSD 34 1 FAX The Fax Controller detected an error in JBIG data during coding decoding of the JBIG data Procedure Ask customer to cancel the job and resend Ensure that the customer is ...

Page 583: ...hen reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 741 Fax Page Read Open Timeout RAP BSD ON BSD 34 1 FAX When transferring image data to the FAX PWB the conditions for sending the response to the FAX PWB did not match Procedure Ask customer to request a re resend Ensure that the cu...

Page 584: ... 820 053 to a larger value if this occurred dur ing immediate send operation Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 743 Fax Page Write Open Timeout RAP BSD ON...

Page 585: ...nect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 745 Fax Data Write Timeout RAP BSD ON BSD 34 1 FAX When transferring image data to the FAX PWB the conditions for sending the response to the FAX PWB did not match Procedure Ask customer to request a re resend Ensure that the ...

Page 586: ... to request a re resend Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 033 747 Fax Service Start RAP BSD ON BSD 34 1 FAX When requesting to start the service from the FAX...

Page 587: ...ding method that can be stored in the extended memory Ask cus tomer to cancel the job and resend 033 750 Fax Format Error RAP BSD ON BSD 34 1 FAX During formatting when image data was retrieved from the Fax Card even though the image data was determined to be free from error extension failed Procedure Ask customer to cancel the job and resend Ensure that the customer is programming a job within th...

Page 588: ...ort output is postponed Procedure No action is necessary as it will automatically restart after exiting the print prohibited time period 033 755 Fax Printing is Canceled RAP BSD ON BSD 34 1 FAX Fax document printing is canceled as fax service is inoperative Initial Actions Power Off On Procedure 1 Check Fax cable connection 2 Verify Fax item error code 133 xxx 134 xxx occurred with the machine Con...

Page 589: ...l RAP BSD ON BSD 34 1 FAX The FAX PWB Re dial Wait Status was set without calculating the number of re dial attempts Procedure Ask customer to cancel the job and resend 033 791 Fax Control RAP BSD ON BSD 34 1 FAX The number of re dial attempts was calculated and FAX PWB Re dial Wait Status was set Procedure Ask customer to cancel the job and resend ...

Page 590: ...584 WorkCentre 5335 Family Service Documentation 033 792 Initial Issue Status Indicator RAPs 033 792 Fax Control RAP BSD ON BSD 34 1 FAX The RCC Service was immediately terminated Procedure Ask customer to cancel the job and resend ...

Page 591: ...heck the sw version of the fax controller sw update if required If the problem persists perform GP 13 Fax Checkout If the problem persists replace the FAX PWB PL 18 5 034 212 Slot2 Board Failure RAP BSD ON BSD 34 1 FAX Failure was detected on the Fax Option Slot 2 PWB Procedure Check the installation of the PWB in Slot 2 on the FAX PWB Check the sw version of the fax controller sw update if requir...

Page 592: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 501 Selected Channel Dial Error RAP BSD ON BSD 34 1 FAX The specified channel is not installed Procedure Ask customer to verify that the specified channel is installed Ensure that the customer is programming a job within the pa...

Page 593: ...e sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 506 Unsupported Function at Remote RAP BSD ON BSD 34 1 FAX A send error is detected in the Recipients Print Sets function when the receiving Fax does not support remote collating and copying Procedure Ask customer to reconfigure the job and resend Ensure that the customer is progra...

Page 594: ...ing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 508 Transmission Canceled via DTMF RAP BSD ON BSD 34 1 FAX The Fax controller sent a reject command signal and stopped the transmission Procedure Check the Fax line connection telephone line Ask customer to all...

Page 595: ... the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 510 DTMF Procedure Error RAP BSD ON BSD 34 1 FAX The Fax controller stopped the transmission after receiving the reject command signal from the receiving Fax Procedure Check the Fax line connection telephone line Ask customer to allow a 5 minute recovery tim...

Page 596: ...nnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 512 Detect Endless Loop RAP BSD ON BSD 34 1 FAX An infinite loop was detected at the receiving Fax relay broadcast Procedure There is a problem with the receiving Fax Ask customer to cancel the job and then resend Ensure that ...

Page 597: ...mmand from the receiving Fax during remote mainte nance Procedure Check the Fax line connection telephone line Ask customer to cancel the job and then resend 034 514 Requested Function Unsupported RAP BSD ON BSD 34 1 FAX The Fax controller received a remote maintenance request from the receiving Fax but the Fax controller does not support this function Procedure Check Fax setup Ask customer to can...

Page 598: ...ers of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 519 No of Destinations Exceeded RAP BSD ON BSD 34 1 FAX The number of recipients exceeded the limit Procedure Ask customer to reduce the number of recipients and then resend Ensure tha...

Page 599: ...le Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 521 Internal I F Error RAP BSD ON BSD 34 1 FAX Service designated with SI does not exist This error may not be sent back due to cross sequence fix Initial Actions Power OFF ON Procedure Verify software version if required upgrade to the latest version Ensure that the cus...

Page 600: ... reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 523 Fax Service Disabled RAP BSD ON BSD 34 1 FAX The system cannot accept the service because Fax operation was prohibited due to EP TRESS or Diag Services Procedure Ask customer to allow a 5 minute recovery time and then resend Ensure ...

Page 601: ... the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 528 Cannot Perform Manual Send RAP BSD ON BSD 34 1 FAX A manual transmission was requested during dialing Procedure Ask customer to resend Ensure that the customer is programming a job within the parameters of the...

Page 602: ...in the parameters of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 530 DTMF I F Timeout RAP BSD ON BSD 34 1 FAX DTMF I F Time out is detected when an operation did not occur within the specified time Procedure Check the Fax line connecti...

Page 603: ... download 034 700 GCPLock G3DicepBusy CodecHang RAP BSD ON BSD 34 1 FAX GCP lock Date task noRTC ACK Hardware failure software I F error G3 Dicep not changed to idle status causing timeout CODEC hang up Initial Actions Power OFF ON Procedure Verify software version if required upgrade to the latest version Ensure that the customer is programming a job within the parameters of the machine uti lizin...

Page 604: ...t the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 702 No Destination Specified RAP BSD ON BSD 34 1 FAX Unable the to initiate the call without the address specified no destination specified Procedure Check the Fax line connection telephone line Ensure that the customer is programming a job with...

Page 605: ...then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 704 ISDN D Channel Data Link Error RAP BSD ON BSD 34 1 FAX There is a ISDN D Channel error Procedure Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of the machine uti...

Page 606: ...t then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 706 ISDN Layer 1 Stopped Power Off RAP BSD ON BSD 34 1 FAX Layer 1 is deactivated with the power off Procedure Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of the...

Page 607: ... reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 708 Illegal Frame Received N R RAP BSD ON BSD 34 1 FAX There is an internal fax communication error during preparation to transmit the fax Procedure Check the Fax line connection telephone line Ensure that the customer is programming a ...

Page 608: ...hen reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 710 DL Link Establishment Received RAP BSD ON BSD 34 1 FAX There is an internal fax communication error during preparation to transmit the fax Procedure Check the Fax line connection telephone line Ensure that the customer is program...

Page 609: ...AX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 712 Internal Error Interrupt RAP BSD ON BSD 34 1 FAX There is an internal processing error Procedure Check the remote machine settings and line status then perform the operation again Check the Fax line connection telephone line Ensure that the customer is program...

Page 610: ... then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 714 Line Disconnected Timeout T305 RAP BSD ON BSD 34 1 FAX There is a wait release time out Procedure Check the remote machine settings and line status then perform the operation again Check the Fax line connection telephone line E...

Page 611: ...I Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 716 Connection Timeout T313 RAP BSD ON BSD 34 1 FAX There is a connection time out Procedure Check the self terminal status and line status then perform the operation again Check the Fax line connection telephone line E...

Page 612: ...then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 718 Normal Disconnection RAP BSD ON BSD 34 1 FAX There is an internal fax communication error during preparation to transmit the fax Procedure Check the Fax line connection telephone line Ensure that the customer is programming a jo...

Page 613: ... Replace the FAX PWB PL 18 5 034 720 Timeout 60s T330 309 301 310 RAP BSD ON BSD 34 1 FAX There is an internal fax communication error during preparation to transmit the fax 60sec Card Timer Timeout T 330 Timeout Response Message Timeout T 309 Timeout Link Resetting Error T 301 Timeout Response Message Timeout T 310 Timeout Call Response Message Timeout Procedure Check the remote machine settings ...

Page 614: ...connect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 722 Suspension Timeout RAP BSD ON BSD 34 1 FAX There is an internal fax communication error during preparation to transmit the fax Procedure Check the remote machine settings and line status then perform the operation again Check the Fax l...

Page 615: ... in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 724 Illegal Sequence RAP BSD ON BSD 34 1 FAX There is an internal fax communication error during preparation to transmit the fax Procedure Check the self terminal status and line status then perform the operation again Check the Fax line connection teleph...

Page 616: ...ine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 726 HD81501 I F Buffer Busy RAP BSD ON BSD 34 1 FAX The I F buffer is busy Procedure Check the remote machine settings and line status then perform the operation again Check the Fax line connection t...

Page 617: ...isconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 728 Invalid Destination RAP BSD ON BSD 34 1 FAX Calling is disabled due to wrong dial data Initial Actions Power OFF ON Procedure Check the Fax line connection telephone line Ensure that the customer is programming a job w...

Page 618: ...i lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 730 In and Out Call Conflict RAP BSD ON BSD 34 1 FAX There is a conflict between incoming and outgoing calls Procedure Check the Fax line connection telephone line Ensure that the customer is programming a...

Page 619: ...nnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 732 Fax Network Timeout Disconnect RAP BSD ON BSD 34 1 FAX The network disconnected the Fax setup after a time out Procedure Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of ...

Page 620: ...FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 734 HI Task Internal Error RAP BSD ON BSD 34 1 FAX HI Task internal error Initial Actions Power OFF ON Procedure Verify software version if required upgrade to the latest version Check the Fax line connection telephone line Ensure that the customer is programming...

Page 621: ...econnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 736 Wrong Notice from FAX Network RAP BSD ON BSD 34 1 FAX The Fax network sent the wrong notice Procedure Ask customer to cancel the job and resend Check the Fax line connection telephone line Ensure that the customer is programming a job...

Page 622: ...f the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 738 Layer 1 Start Up Error RAP BSD ON BSD 34 1 FAX There is a Layer 1 start up or activation error Procedure Check the Fax line connection telephone line Ensure that the customer is program...

Page 623: ...hen reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 740 Transmission of Frame Error RAP BSD ON BSD 34 1 FAX There is a frame transmission error Procedure Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of the machine uti...

Page 624: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 742 Frame Send Error RAP BSD ON BSD 34 1 FAX A frame send error is detected Procedure Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of the machine uti lizing the ...

Page 625: ... lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 744 Unacceptable Channel RAP BSD ON BSD 34 1 FAX An incorrect channel was terminated Procedure Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameter...

Page 626: ...en reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 746 No Usable Lines RAP BSD ON BSD 34 1 FAX There are no usable lines Procedure Ask customer to cancel the job and resend Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters...

Page 627: ...odule Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 748 Specified Line Cannot be Used RAP BSD ON BSD 34 1 FAX The specified line can not be used Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check the Fax line connection telephone ...

Page 628: ...onnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 750 Network Error RAP BSD ON BSD 34 1 FAX There is an error on the network Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check the Fax l...

Page 629: ...isconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 752 Destination Terminal Busy RAP BSD ON BSD 34 1 FAX The receiving Fax is busy Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check t...

Page 630: ...t then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 754 No Response from Destination RAP BSD ON BSD 34 1 FAX The receiving Fax is not responding Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Ch...

Page 631: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 756 Destination Faulty RAP BSD ON BSD 34 1 FAX There is a fault at the receiving Fax Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check t...

Page 632: ...onnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 758 Incorrect Destination Fax Dial No RAP BSD ON BSD 34 1 FAX The destination Fax number is invalid or incorrect Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and...

Page 633: ...connect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 760 No Line To Destination RAP BSD ON BSD 34 1 FAX There is no line or route to the destination Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check th...

Page 634: ...connect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 762 Facility Rejected RAP BSD ON BSD 34 1 FAX There is a problem with the destination Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Che...

Page 635: ...sconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 764 Communication Capability Not Configured RAP BSD ON BSD 34 1 FAX Communication capability is not configured Procedure Check the remote machine settings and line status then perform the operation again Ask customer to can...

Page 636: ... the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 766 Selected Communication Not Implemented RAP BSD ON BSD 34 1 FAX The selected communication is not implemented Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resen...

Page 637: ... the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 768 Restricted Digital Information Only RAP BSD ON BSD 34 1 FAX Restricted digital information is insufficient for Fax operation Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel t...

Page 638: ...econnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 770 Reply to Status Query RAP BSD ON BSD 34 1 FAX There is a reply and response to status query Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check t...

Page 639: ...ect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 772 Fax Connection Error RAP BSD ON BSD 34 1 FAX There is an internal connection error Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check ...

Page 640: ...i lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 774 Invalid Line Specified RAP BSD ON BSD 34 1 FAX An invalid line or channel was specified Procedure Check the remote machine settings and line status then perform the operation again Ask customer to canc...

Page 641: ... then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 776 Insufficient Required Information RAP BSD ON BSD 34 1 FAX A required information element is missing Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and...

Page 642: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 778 Incorrect Message or Type RAP BSD ON BSD 34 1 FAX An incorrect message was received Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Chec...

Page 643: ...ing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 780 Invalid Information RAP BSD ON BSD 34 1 FAX Invalid information was received Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and r...

Page 644: ... UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 782 Error Cleared due to Timeout RAP BSD ON BSD 34 1 FAX An error cleared due to time out Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and...

Page 645: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 784 Destination Number Changed RAP BSD ON BSD 34 1 FAX The destination Fax number changed Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Ch...

Page 646: ...isconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 786 Call Identity not in Use RAP BSD ON BSD 34 1 FAX The call identity is not in use Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Ch...

Page 647: ...reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 788 Show Other Causes RAP BSD ON BSD 34 1 FAX The cause for a Fax failure is not identified Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check the ...

Page 648: ...onnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 790 Line 0 Ext not Connected RAP BSD ON BSD 34 1 FAX Channel 0 outside line is not connected Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and rese...

Page 649: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 792 Line 2 not Connected RAP BSD ON BSD 34 1 FAX Channel 2 outside line is not connected Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check...

Page 650: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 794 Line 4 not Connected RAP BSD ON BSD 34 1 FAX Channel 4 outside line is not connected Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check...

Page 651: ...le Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 796 Dial Error Incorrect Fax No 2 RAP BSD ON BSD 34 1 FAX Incorrect information in the dial data Recipient Telephone Number Procedure Ask customer to verify the Fax number and resend Check the remote machine settings and line status then perform the operation again Ask c...

Page 652: ...connect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 034 798 Data Parameter Error RAP BSD ON BSD 34 1 FAX Job error communication data parameter has error Initial Actions Power OFF ON Procedure Check the remote machine settings and line status then perform the operation again Ask ...

Page 653: ... ON Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if requir...

Page 654: ...BUS Updated 12 2011 07 2011 2 648 WorkCentre 5335 Family Service Documentation 034 799 Initial Issue Status Indicator RAPs ...

Page 655: ...SD ON BSD 34 1 FAX CS is not turned OFF at modem control HDLC frame sending error Procedure Check the remote machine settings and line status then perform the operation again Ask customer to cancel the job and resend Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWBs in...

Page 656: ...he fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 702 Destination Receive Rejected RAP BSD ON BSD 34 1 FAX For the NSS DTC Non Standard Setup Digital Transmit Command signal sent from the Fax controller the DCN Disconnect signal was received from the receiving Fax or transmission was rejected by the Select Receive function on the receiving Fax Pro...

Page 657: ...en reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 704 Destination Polling Error RAP BSD ON BSD 34 1 FAX Polling could not be done because the receiving Fax does not support Polling Send function or the stored document original was not set Procedure There is a problem with the receivi...

Page 658: ...within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 706 Fallback Error RAP BSD ON BSD 34 1 FAX When sending the NSS Non Standard Facilities Set up signal fall back could not be done or a fall back error occurred In Use...

Page 659: ...e if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 708 Post message Resend Exceeded RAP BSD ON BSD 34 1 FAX The post command was sent out three times but there was no response from the receiving Fax or a DCN Disconnect signal was received No response after post command is sent out three times or DCN received as a response of the post command Poor line quality Receiving term...

Page 660: ...he machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 710 PIN Receive RAP BSD ON BSD 34 1 FAX The Fax controller received a PIN Procedure Interrupt Negative signal from the receiving Fax PIN received Poor line quality Operator was called from the...

Page 661: ...ct the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 712 No Response after 3 NSC RAP BSD ON BSD 34 1 FAX The password was incorrect Stored documents originals for polling was not set on the receiving Fax Document jam on the receiving Fax Procedure There is a problem with the receiving Fax Ask cus...

Page 662: ...ing a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 714 DCN Received after NSC DTC RAP BSD ON BSD 34 1 FAX Incorrect password No originals for polling Paper jam on the receiving Fax Procedure There is a probl...

Page 663: ...le Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 716 No Post Message T2 Timeout RAP BSD ON BSD 34 1 FAX No post messages Sending machine failure Poor line quality T2 timed out Command timer timeout on the terminal receiving T 30 Procedure There is a problem with the receiving Fax Ask customer to cancel the job and rese...

Page 664: ... the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 718 Receive T1 Timeout RAP BSD ON BSD 34 1 FAX When no data was sent from the receiving Fax or after receiving more than 1 page manually the receiving Fax changed the resolution or the document size and the Fax controller returned to Phase B pre message processing but no data was sent from the re...

Page 665: ...ersion of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 720 Unable to Receive by Remote RAP BSD ON BSD 34 1 FAX A compatibility problem Can not receive the DIS NSF NSC DTC DIgital Identification Non Standard Facilities Non Standard Facilities Command Digital Transmit Command signals Memory is full Procedure There is a problem with the receivi...

Page 666: ...zing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 722 Wrong Frame Length of 300bps RAP BSD ON BSD 34 1 FAX The frame length exceeded 3 45 sec in 300bps command response Procedure There is a problem with the receiving Fax Ask customer to cancel the job and res...

Page 667: ...the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 724 DCN Receive after Sending FTT RAP BSD ON BSD 34 1 FAX DCN was received after FTT had been sent Sending machine failure Poor line quality DCN was received Procedure There is a problem with the receiving Fax Ask ...

Page 668: ... is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 726 PhaseC Cannot Receive 10 secs RAP BSD ON BSD 34 1 FAX At PHASE C training cannot be received within 10sec Poor line quality Procedure There ...

Page 669: ... update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 728 C EOL Cannot Receive in 10 sec RAP BSD ON BSD 34 1 FAX The Fax controller did not detect a normal line within 1 minute after it had begun to receive G3 image information The Fax controller did not detect the EOL End of Line signal within 13sec default when receiving The Fax controller could not receive the EOL End...

Page 670: ...troller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 730 No CS with Phase C High Speed RAP BSD ON BSD 34 1 FAX At PHASE C CS has not come from a high speed modem The CS of the modem did not turn ON as a response to the RS request at command sending operation The CS of the modem did not turn ON as a response to the RS request during training at high speed HDLC ...

Page 671: ...ti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 732 Fax V 34 PCH CD Off RAP BSD ON BSD 34 1 FAX The V 34 CD Collision Detection is off Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote machin...

Page 672: ...ule Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 734 Polling Error at Remote Step V8 RAP BSD ON BSD 34 1 FAX There was no document for polling at the remote machine at Step V 8 Polling send operation error in the remote machine Procedure There is a problem with the receiving Fax Ask customer to cancel the job and rese...

Page 673: ... machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 736 No Reply DCN after Sending CTC RAP BSD ON BSD 34 1 FAX No response to the CTC sent or DCS was received Poor line quality DCN was received Procedure There is a problem with the receiving Fax ...

Page 674: ...the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 738 No Reply DCN after Sending RR RAP BSD ON BSD 34 1 FAX The Fax controller received the DCN Disconnect signal from the receiving Fax or no response was returned from the receiving Fax to th...

Page 675: ...PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 740 Sending Stopped after EOR Send RAP BSD ON BSD 34 1 FAX Sending was aborted after EOR was sent Poor line quality SC modem Board NCU Board failure EOR Q was sent at ECM sending Procedure There is a problem with the receiving Fax Ask customer to canc...

Page 676: ... the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 742 EOR Send or Receive RAP BSD ON BSD 34 1 FAX After the EOR End of Re transmission signal was sent the ERR Response For End Of Transmission signal was returned or the EOR Q End Of Re transmission Quit signal was received by the Fax controller Procedure There is a problem with the receiving Fax ...

Page 677: ...connect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 744 Remote Cannot Receive Password RAP BSD ON BSD 34 1 FAX The receiving Fax can not receive a password Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote machine s...

Page 678: ...on tone was detected during dialing CT2 was detected The system could not detect 2nd dial tone during dialing DT2 was not detected Busy tone was detected during dialing BT1 was detected Busy tone was detected during dialing BT2 was detected Congestion tone was detected during dialing CT1 was detected Congestion tone was detected during dialing CT2 was detected The system could not detect 3rd dial ...

Page 679: ...the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 747 Abort While Dialing RAP BSD ON BSD 34 1 FAX The operation was stopped during dialing by using the Stop button Procedure The customer terminated the transmission Ask customer to resend the...

Page 680: ...h no response Redial exceeded limit The remote machine did not respond after dialing CED and DIS were not detected Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote machine settings and line status then perform the operation again Check the Fax line connection telephone line Ensure that the customer is programming a job within the parame...

Page 681: ...ax Ask customer to cancel the job and resend Check the remote machine settings and line status then perform the operation again Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform ...

Page 682: ... Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 753 Fax Memory Full RAP BSD ON BSD 34 1 FAX This fault occurs in Fax receive of 999 sheets or more Image information memory full File full append record error Procedure Turn the power OFF then ON There is a problem with the receiving Fax Ask customer to cancel the job and ...

Page 683: ...onnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 755 File Add Page Error RAP BSD ON BSD 34 1 FAX File append record error Initial Actions Power OFF ON Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote machine sett...

Page 684: ...connect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 757 No Receive Page RAP BSD ON BSD 34 1 FAX No received page Initial Actions Power OFF ON Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote machine settings and li...

Page 685: ...reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 759 No Specified Job RAP BSD ON BSD 34 1 FAX No relevant job at communication reservation cancel Initial Actions Power OFF ON Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote ...

Page 686: ...g the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 035 761 File Processing Error RAP BSD ON BSD 34 1 FAX Timeout occurs in file error COMM file access or file handler does not send back error code at error occurrence Initial Actions Power OFF ON Procedure There is a ...

Page 687: ...is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote machine settings and line status then perform the operation again Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controll...

Page 688: ...t then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 501 Illegal RDPBP Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the r...

Page 689: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 503 Illegal RDCLP Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the ...

Page 690: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 505 Undefined Response RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the rem...

Page 691: ...n reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 507 RDPBP Receive at Full Capacity RAP BSD ON BSD 34 1 FAX RDPBP Receive receive at full capacity remote terminal runs out of paper etc Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check...

Page 692: ...onnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 509 RDPBN Receive Other RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the ...

Page 693: ...en reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 511 Illegal Procedure 1551 RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote...

Page 694: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 513 Illegal CDC Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the re...

Page 695: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 515 Illegal CDD Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the re...

Page 696: ...t then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 517 Illegal CDPB Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the re...

Page 697: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 519 Undefined Command RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remo...

Page 698: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 521 Not Negotiable CDC Receive RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check t...

Page 699: ...t then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 523 Other Than Above CDD Receive RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check ...

Page 700: ...t then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 525 Other Than Above CDR Receive RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check ...

Page 701: ...t then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 527 Illegal CDUI Operator Document RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Chec...

Page 702: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 529 Illegal CDUI Monitor Document RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Chec...

Page 703: ...e UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 531 DMA Channel 1 Terminated RAP BSD ON BSD 34 1 FAX DMA Channel 1 was abnormally terminated G4 Presentation received an illegal event Procedure There is a problem with the receiving Fax Ask customer to cancel the jo...

Page 704: ...en reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 533 Cannot Convert Resources RAP BSD ON BSD 34 1 FAX Resources for converting data cannot be obtained G4 Presentation received an illegal event Procedure There is a problem with the receiving Fax Ask customer to cancel the job and res...

Page 705: ... the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 535 White Line Transfer Error Compress RAP BSD ON BSD 34 1 FAX White line transfer to encoded DICEP error occurred in data conversion G4 Presentation received an illegal event Procedure There is a problem with the receiving Fax Ask customer to ca...

Page 706: ...ng the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 537 No RTC during Data Convert RAP BSD ON BSD 34 1 FAX RTC was not detected in data conversion G4 Presentation received an illegal event Procedure There is a problem with the receiving Fax Ask customer to cancel...

Page 707: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 539 Page Descriptor Analysis Error RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend C...

Page 708: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 541 Page Boundary Without TU RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the...

Page 709: ...tion again Check the Fax line connection telephone line Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 550 Write to FaxG4 ROM Error RAP BSD ON BSD 34 1 FAX An error wa...

Page 710: ... then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 701 Receive Variable N R Error RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the...

Page 711: ...nect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 703 Monitor Unnumbered Frame Error RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote...

Page 712: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 705 N2 Timeout of Receive Timer RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Chec...

Page 713: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 707 UA Wait Timeout in G4 RAP BSD ON BSD 34 1 FAX UA Wait Timeout G4 Data link cannot be connected Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote machine settings ...

Page 714: ...en reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 709 DISC Receive Before Link Close RAP BSD ON BSD 34 1 FAX Link was force closed when DISC was received before the session Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote ...

Page 715: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 711 FRMR Receive Y 1 RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote ...

Page 716: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 713 FRMR Receive W 1 RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remot...

Page 717: ... reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 715 Line Open Timeout in G4 RAP BSD ON BSD 34 1 FAX Line Open Timeout Including No HDLC Flag G4 Flag cannot be received for 4sec or more Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check...

Page 718: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 717 Abnormal LSI Operation RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the...

Page 719: ...en reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 719 C Line On Line 1 Off RAP BSD ON BSD 34 1 FAX Though Line C was turned ON Line I was not turned ON Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote machine settings and ...

Page 720: ...ect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 721 Line 1 Off During Transmission RAP BSD ON BSD 34 1 FAX Line I was turned OFF during transmission Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote machine settings...

Page 721: ...sconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 723 Call Disconnected While Awaiting UA RAP BSD ON BSD 34 1 FAX After SABM was sent call was disconnected when waiting for UA Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Che...

Page 722: ...onnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 725 Disc Received Before Session RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend C...

Page 723: ... the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 727 Illegal Parameter of CC Packet RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax CC Packet Parameter Error G4 Other network errors Procedure There is a problem with the receiving Fax Ask customer...

Page 724: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 729 Illegal Parameter of DT Packet RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax DT Packet Parameter Error G4 Other network errors Procedure There is a problem with the receiving...

Page 725: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 731 Illegal Parameter of IT Packet RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax IT Packet Parameter Error G4 Other network errors Procedure There is a problem with the receiving...

Page 726: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 733 Illegal Parameter of CF Packet RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax CF Packet Parameter Error G4 Other network errors Procedure There is a problem with the receiving...

Page 727: ...ne uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 735 CC Wait Timeout RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job ...

Page 728: ...version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 737 CI Received Before G4 Session RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax CI Receive Before the session ended G4 A cut off request packet was received from the remote machine Procedure There is a problem with the receiving Fax Ask...

Page 729: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 739 RR RNR Packet P S Error RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax RR and RNR packet P S errors occurred Procedure There is a problem with the receiving Fax Ask customer t...

Page 730: ... Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 741 SI Received in Transmission RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax SI Receive In transmission G4 An unexpected restart packet was received Procedure There is a problem with the receiving Fax Ask customer to canc...

Page 731: ... the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 743 DT Packet D Bit Error RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to...

Page 732: ...nect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 745 G4 CN Wait Timeout RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax CN Wait Timeout G4 Network timer timed out Procedure There is a problem with the receiving Fax Ask customer...

Page 733: ...UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 747 Fast Select Response Received RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Fast Select that limits responses received Procedure There is a problem with the receiv...

Page 734: ...Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 749 Abnormal LCGN RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the re...

Page 735: ...t the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 751 Illegal TCA Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Parameter error occurred in TCA Procedure There is a problem with the receiving Fax Ask customer to cancel the job and res...

Page 736: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 753 Illegal TCC Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the re...

Page 737: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 755 Illegal TDT Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the re...

Page 738: ... Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 757 TCA Wait Timeout RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check th...

Page 739: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 759 TCC Wait Timeout RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remote ...

Page 740: ... then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 761 TDT Block Size Error RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the remot...

Page 741: ...machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 763 Illegal Procedure 1401 RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to can...

Page 742: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 765 Illegal CSE Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the re...

Page 743: ...t then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 767 Illegal CSUI Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the re...

Page 744: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 769 Illegal RSSP Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the r...

Page 745: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 771 Illegal RSEP Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the r...

Page 746: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 773 Illegal RSUI Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the r...

Page 747: ...hen reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 775 Undefined Command Response 1413 RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check ...

Page 748: ...sconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 777 G4 Line Disconnect Notice Timeout RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Disconnection Notice Timeout 10sec Procedure There is a problem with the receiving Fax A...

Page 749: ...I Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 779 CSA Receive Others RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax CSA Receive Others G4 Session abortion was received Procedure There is a problem with the receiving...

Page 750: ...t then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 781 RSSP Wait Timeout RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Poor line quality Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend...

Page 751: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 783 RSEP Wait Timeout RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Poor line quality Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resen...

Page 752: ... then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 785 CSUI RSUI Wait Timeout RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the rem...

Page 753: ...nect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 787 Wrong Password Polling Error for Remote RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Incorrect Polling Pass word RSSP was returned from the remote machine Procedure There is a problem wi...

Page 754: ...then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 789 No Password for RSSP Receive RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax No password for RSSP was received for the CSS PA password entered Procedure There is a problem with th...

Page 755: ... Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 791 Set Password RSSP Received RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax RSSN was sent when setting password Procedure There is a problem with the receiving Fax Ask ...

Page 756: ...ect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 793 Select Communication Error RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check ...

Page 757: ...UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 795 Canceled by Remote Station RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Disconnected because the remote machine does not support multi copying Procedure There is ...

Page 758: ...ters of the machine uti lizing the UI Disconnect then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 797 Illegal Procedure 1501 RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask cus...

Page 759: ...ct then reconnect the PWBs in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the FAX PWB PL 18 5 036 799 Illegal RDDP Parameter RAP BSD ON BSD 34 1 FAX There is a fax error with either the Fax controller or the receiving fax Procedure There is a problem with the receiving Fax Ask customer to cancel the job and resend Check the r...

Page 760: ...lock Switching 2 of 2 BSD ON BSD 6 9 ROS Laser Control 2 of 2 Fuse 1 on the MCU PWB has blown NOTE Remove the cause of Fuse meltdown before replacing the MCU PWB When turning the power OFF turn OFF the power switch first and then the main power switch CAUTION Chip fuses on the MCU PWB seldom fail because of an internal MCU problem The cause is almost always a short circuit in the wiring or compone...

Page 761: ...air the circuits 3 Check the CRU Fan 24 Volt IOT wirenets circuits for overcurrent and overvoltage and then replace the faulty parts or repair the circuits 4 Turn the power OFF and replace the MCU PWB PL 18 2 041 326 MCU PWB F3 Open RAP BSD ON BSD 1 9 Power Interlock Switching 2 of 2 BSD ON BSD 9 2 Charging and Exposure BSD ON BSD 8 5 Registration Fuse 3 on the MCU PWB has blown NOTE Remove the ca...

Page 762: ...wirenets for overcurrent and overvoltage and then replace the faulty parts or repair the circuits 3 Turn the power OFF and replace the MCU PWB PL 18 2 041 328 MCU PWB F5 Open RAP BSD ON BSD 1 9 Power Interlock Switching 2 of 2 BSD ON BSD 8 1 Trays 1 5 Paper Feeding BSD ON BSD 10 6 Exit 1 Drive OCT Control Fuse 5 on the MCU PWB has blown NOTE Remove the cause of Fuse meltdown before replacing the M...

Page 763: ...rrent and overvoltage and then replace the faulty parts or repair the circuits 2 Turn the power OFF and replace the MCU PWB PL 18 2 041 330 MCU PWB F7 Open RAP BSD ON BSD 1 9 Power Interlock Switching 2 of 2 BSD ON BSD 1 7 DC Power Distribution options BSD ON BSD 12 1 Integrated Finisher DC Power and Interlock Switching Fuse 7 on the MCU PWB has blown NOTE Remove the cause of Fuse meltdown before ...

Page 764: ...short circuit in the wiring or components fed by the fuse You MUST determine the source of the short before replacing the MCU PWB Procedure 1 Check the HCF PWB PL 10 8 circuit 24 Volt IOT wirenets for overcurrent and overvolt age and then replace the faulty parts or repair the circuits 2 Turn the power OFF and replace the MCU PWB PL 18 2 041 340 MCU NVM EEPROM Data Fail RAP BSD ON BSD 3 1 ESS MCU ...

Page 765: ...r switch Procedure 1 Turn the power OFF and ON 2 Turn the power OFF and check whether there is poor connection between the EEPROM and the MCU PWB If no problems are found replace the MCU PWB PL 18 2 041 342 MCU NVM EEPROM Buffer Fail RAP BSD ON BSD 3 1 ESS MCU Communication NVM EEPROM buffer fail The write buffer has overflowed NOTE When turning the power OFF turn OFF the power switch first and th...

Page 766: ...ays a short circuit in the wiring or components fed by the fuse You MUST determine the source of the short before replacing the MCU PWB Procedure 1 Turn the power OFF and ON 2 Turn the power OFF and check whether there is any foreign substances or improper sol dering at the FPGA Field Programmable Gate Array and CPLD Complex Programma ble Logic Device pins on the MCU PWB If no problems are found r...

Page 767: ...sue Status Indicator RAPs 041 501 Write to IOT NVM ROM Error Detection during download RAP Job Fail Write to IOT NVM ROM error detection Download Not able to carry out normal oper ation because ROM content is missing Procedure Retry job If retry failed replace the MCU PWB and perform download again ...

Page 768: ...hat are interfering with operation and correct the installa tion failure Replace the Main Drive Assembly PL 3 1 If the problem persists replace the MCU PWB PL 18 2 042 323 Drum Motor Failure RAP BSD ON BSD 9 5 Drum Drive Control The Main Motor is not rotating at the specified speed Initial Actions Power OFF ON Reload the Xero Developer Cartridge PL 8 1 and the Fuser Unit PL 7 1 Procedure Close the...

Page 769: ... Issue Status Indicator RAPs 042 400 Odor Filter End Of Life Odor Filter at end of life Procedure Replace the Odor Filter and reset the HFSI Value HFSI Counter 954 860 042 401 VOC Filter End Of Life VOC Filter at end of life Procedure Replace the VOC Filter and reset the HFSI Value HFSI Counter 954 861 ...

Page 770: ...no problems are found replace the following parts in sequence Check the sw version of the controller sw update if required MCU PWB PL 18 2 ESS PWB PL 35 2 045 311 Controller Communication Fail RAP BSD ON BSD 3 1 ESS MCU Communication Communication error between ESS PWB and MCU PWB was detected NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure ...

Page 771: ...h to the Exit 1 OCT Home Position Sensor Does the display change between High Low Y N Go to BSD 10 6 Exit 1 Drive OCT Control to check the Exit 1 OCT Home Position Sen sor PL 17 1 for an open or short circuit Press the Stop button Turn ON Component Control 077 010 and Component Control 077 011 alternately Does the OCT 1 Chute move forward and backward Y N Remove the Rear Lower Cover Is the voltage...

Page 772: ...egrated or J8889 External for open circuit short circuit and poor contact Also check the power supply at the Finisher If no problems are found replace the MCU PWB PL 18 2 047 217 HCF Communication Fault BSD ON BSD 3 10 MCU HCF Communications Communication failure between the HCF and the IOT was detected NOTE When turning the power OFF turn OFF the power switch first and then the main power switch ...

Page 773: ... the main power switch Procedure 1 Turn the power OFF and ON 2 Turn the power OFF Go to the BSD 3 2 MCU Tray Module Communication Check the connection between the MCU PWB P423 and the Tray Module PWB P J541 for open cir cuit short circuit and poor contact If no problems are found replace the following parts in sequence Reload the machine software GP 16 Tray Module PWB PL 11 13 MCU PWB PL 18 2 047 ...

Page 774: ...he open circuit or short circuit Replace the Fuser Unit PL 7 1 If the problem persists replace the MCU PWB PL 18 2 059 315 Control Center Thermistor Over Temperature Failure RAP BSD ON BSD 10 1 Fusing Heat Control The Control Center Thermistor detected a temperature higher than the specified value Procedure NOTE When this fault occurs NVM location 744 005 is set to 1 2 or 3 depending on the fault ...

Page 775: ...he open circuit or short circuit Replace the Fuser Unit PL 7 1 If the problem persists replace the MCU PWB PL 18 2 059 317 Rear Thermistor Over Temperature Failure RAP BSD ON BSD 10 1 Fusing Heat Control The Rear Thermistor detected a temperature higher than the specified value Procedure NOTE When this fault occurs NVM location 744 005 is set to 1 2 or 3 depending on the fault You must reset this ...

Page 776: ...406 and the LDD PWB P J 620 If the problem persists reload the machine software GP 16 If the problem persists replace the following parts in sequence ROS PL 3 1 MCU PWB PL 18 2 061 325 SOS Fail RAP BSD ON BSD 6 8 Laser Control and Scanning SOS interval is found to be longer than the specified value 102 of the specified SOS inter val 5 consecutive times when checked by ROS software NOTE When turnin...

Page 777: ...P J7501 P J7502 and the DADF PWB P J751 P J752 for damage foreign substances bent connector pins burns and improper sol dering on the PWB If no problems are found replace the following parts in sequence Reload the machine software GP 16 DADF PWB PL 51 2 ESS PWB PL 35 2 IIT PWB Switch the EEPROM PL 1 6 062 300 Platen Interlock Open RAP BSD ON BSD 6 7 Platen Document Sensing The Platen Interlock is ...

Page 778: ... digits 10 indicates the LED Lamp Flexible Flat Cable 1000 4 digit display The LED Lamp Flexible Flat Cable is damaged or has poor contact The first 2 digits 10 in 1000 are the upper digits which indicates the LED Lamp Flexible Flat Cable The lower 2 digits 00 indicates that nothing is applicable no failures NOTE Execute the IIT diagnosis and then call NVM location 715 030 again press the Change S...

Page 779: ...per position ADJ 6 2 etc Turn the power ON and enter the Diag mode Turn ON Component Control 062 005 Scan or 062 006 Return Does the Carriage move Y N Turn the power OFF and check the following The connection between the Carriage Motor P J7258 and the IIT PWB P J721 for open circuit short circuit and poor contact The coaxial cable between the IIT PWB P J7191 and the ESS PWB P J336 for open circuit...

Page 780: ...ain power switch Initial Actions Check the light path for any obstacle and the lamp the lens the mirror and the White Correct ing Plate for deterioration or contamination Procedure 1 Turn the power ON and enter the Diag mode Change the value for NVM location 715 030 to 1 and then execute NVM Write 2 A 3 or 4 digit number is displayed in the current value column 3 Check the upper 1 or 2 digits or t...

Page 781: ... detected when performing AGC NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Initial Actions Check the light path for any obstacle and the lamp the lens the mirror and the White Correct ing Plate for deterioration or contamination Procedure 1 Turn the power ON and enter the Diag mode Change the value for NVM location 715 030 to 1 and then execute NVM...

Page 782: ...ng AOC NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Initial Actions Check the light path for any obstacle and the lamp the lens the mirror and the White Correct ing Plate for deterioration or contamination Procedure 1 Turn the power ON and enter the Diag mode Change the value for NVM location 715 030 to 1 and then execute NVM Write 2 A 3 or 4 digit...

Page 783: ...eign substances and the Full Rate Half Rate Carriage for improper position ADJ 6 2 etc Turn the power ON and enter the Diag mode Turn ON Component Control 062 005 Scan or 062 006 Return Does the Carriage move Y N Turn the power OFF and check the following The connection between the Carriage Motor P J7258 and the IIT PWB P J721 for open circuit short circuit and poor contact The coaxial cable betwe...

Page 784: ... which indicates the LED Lamp Flexible Flat Cable The lower 2 digits 00 indicates that nothing is applicable no failures NOTE Execute the IIT diagnosis and then call NVM location 715 030 again press the Change Settings button to check the value diagnosis result 4 After replacing the appropriate parts again change the value for NVM location 715 030 to 1 and then execute NVM Write 5 Check that the c...

Page 785: ...BSD ON BSD 3 3 ESS IIT Communication BSD ON BSD 1 5 DC Power Generation 2 of 2 The IIT PWB power source error was detected NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Turn the power OFF and remove the IIT Rear Cover Turn the power ON Is the voltage between the Main LVPS P J502 1 and the GND 24VDC Y N Go to 24VDC Power RAP Turn the power ...

Page 786: ...ner The coaxial cable between the IIT PWB P J7191 and the ESS PWB P J336 for open circuit short circuit and poor contact If no problems are found replace the following parts in sequence Reload the machine software GP 16 IIT PWB Switch the EEPROM PL 1 6 ESS PWB PL 35 2 062 397 IIT Cont Video Cable Connection Fail RAP BSD ON BSD 3 3 ESS IIT Communication An ESS Video Cable connection error was detec...

Page 787: ...B P J7191 and the ESS PWB P J336 for open circuit short circuit and poor contact If no problems are found replace the following parts in sequence Reload the machine software GP 16 ESS PWB PL 35 2 IIT PWB Switch the EEPROM PL 1 6 062 500 Write to Error During Download RAP BSD ON BSD 3 3 ESS IIT Communication Job Fail An error has occurred during the process of writing data to the IISS ROM An error ...

Page 788: ...ssue Status Indicator RAPs 062 790 PreIPS X Recognition Fail RAP BSD ON BSD 3 3 ESS IIT Communication The document being scanned is a legal tender securities etc and therefore is prohibited by law Procedure Refer to Legal Notices in the User Guide to check the document types available for copying ...

Page 789: ...machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 071 105 Registration Sensor On Jam Tray 1 RAP BSD ON BSD 4 1 Main Drive Control BSD ON BSD 7 5 Tray 1 Paper Stacking BSD ON BSD 8 5 Registration The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed from Tray 1 has started NOTE When turning the power OFF turn OFF...

Page 790: ... Stop button Turn ON Component Control 071 102 Tray 1 Level Sensor Use a sheet of paper etc to block clear the light path to the Tray 1 Level Sensor Does the display change between High Low Y N Use OF 99 2 RAP to check the Tray 1 Level Sensor PL 9 5 Press the Stop button and turn the power OFF Reload the machine software GP 16 Check the Tray Lift Gear for damage or the Tray Lift mechanism for mech...

Page 791: ...chine software GP 16 If no problems are found replace the MCU PWB PL 18 2 072 101Tray 2 Misfeed RAP BSD ON BSD 7 6 Tray 2 Paper Stacking BSD ON BSD 8 2 IOT Paper Transportation The Tray 2 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 2 has started Initial Actions A paper transportation failure due to a foreign substance burr on the paper path The Feed Out Sens...

Page 792: ...ntrol 042 003 CW PL 3 2 The Registration Transport Assy PL 15 1 for installation failure Reload the machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 072 210 Tray 2 Lift Fail RAP BSD ON BSD 7 6 Tray 2 Paper Stacking Tray 2 Lift NG has occurred 3 times in a row NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Remove T...

Page 793: ...414 for open circuit short circuit and poor contact Reload the machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 072 900 Tray 2 Feed Out Sensor Static Jam RAP BSD ON BSD 8 2 IOT Paper Transportation When the power was turned ON the M C was stopped Cycle Down Shut Down or when the interlocks were closed all interlocks including options the Tray 2 Feed Out Sensor detected p...

Page 794: ...he Stop button Turn ON Component Control 077 033 TM Takeaway Motor Does the TM Takeaway Motor rotate Y N Is the voltage between the TM Takeaway Motor P J224 2 5 and the GND 24VDC Y N Go to 24VDC Power RAP Turn the power OFF disconnect the TM Takeaway Motor connector P J224 Measure the TM Takeaway Motor wire wound resistance Between the TM Takeaway Motor P J224 2 and P J224 1 Between the TM Takeawa...

Page 795: ...ansport Assy PL 15 1 for installation failure Reload the machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 073 210 Tray 3 Lift Fail RAP BSD ON BSD 7 7 Tray 3 Paper Stacking TTM Tray 3 Lift NG has occurred 3 times in a row NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Remove Tray 3 Turn the power ON and enter the D...

Page 796: ...en circuit short circuit and poor contact Reload the machine software GP 16 If no problems are found replace the Tray Module PWB PL 11 13 073 900 Tray 3 Feed Out Sensor Static Jam RAP BSD ON BSD 8 3 Paper Transportation Tandem Tray Module When the power was turned ON the M C was stopped Cycle Down Shut Down or when the interlocks were closed all interlocks including options the Tray 3 Feed Out Sen...

Page 797: ... the Stop button Turn ON Component Control 077 033 TM Takeaway Motor Does the TM Takeaway Motor rotate Y N Is the voltage between the TM Takeaway Motor P J224 2 5 and the GND 24VDC Y N Go to 24VDC Power RAP Turn the power OFF disconnect the TM Takeaway Motor connector P J224 Measure the TM Takeaway Motor wire wound resistance Between the TM Takeaway Motor P J224 2 and P J224 1 Between the TM Takea...

Page 798: ...ath between the Tray 3 4 Module and the Tray 2 Feedout Sensor The Feed Out Sensor for contamination improper installation and Actuator operation failure Use of paper out of spec Go to 073 101 Tray 3 Misfeed RAP Go to 072 101 Tray 2 Misfeed RAP 074 103 Feed Out Sensor 3 On Jam Tray4 BSD ON BSD 8 3 Paper Transportation Tandem Tray Module Tray 3 Feed Out Sensor is not turned ON by the paper in specif...

Page 799: ...Transport Assy PL 15 1 for installation failure Reload the machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 074 210 Tray 3 Lift Fail RAP BSD ON BSD 7 8 Tray 4 Paper Stacking TTM Tray 4 Lift NG has occurred 3 times in a row NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Remove Tray 4 Turn the power ON and enter the...

Page 800: ...rt circuit and poor contact Reload the machine software GP 16 If no problems are found replace the Tray Module PWB PL 11 13 074 900 Tray 4 Feed Out Sensor Static Jam RAP BSD ON BSD 8 3 Paper Transportation Tandem Tray Module When the power was turned ON the M C was stopped Cycle Down Shut Down or when the interlocks were closed all interlocks including options the Tray 4 Feed Out Sensor detected p...

Page 801: ...on failure due to a foreign substance burr on the paper path The Registration Sensor for contamination improper installation and Actuator operation failure The Takeaway Roll and Pinch Roll for contamination wear and revolution failure The Takeaway Roll Drive Gear for wear and damage Use of paper out of spec Procedure Check the following The Registration Sensor for failure Component Control 077 104...

Page 802: ...tion Sensor for failure Component Control 077 104 PL 15 1 The Registration Clutch for failure Component Control 077 002 PL 15 1 The Main Drive Motor for revolution failure Component Control 042 003 CW PL 3 2 The Takeaway Clutch for failure Component Control 077 001 PL 15 1 The Registration Transport Assy PL 15 1 for installation failure Reload the machine software GP 16 If no problems are found re...

Page 803: ...ftware GP 16 If no problems are found replace the MCU PWB PL 18 2 077 109 Exit Sensor 2 On Jam RAP BSD ON BSD 10 3 Exit Transportation BSD ON BSD 10 4 Exit 2 Drive After the Fuser Exit Sensor turned ON the Exit 2 Sensor did not turn ON within the specified time NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Initial Actions Check the following A paper...

Page 804: ...U PWB PL 18 2 077 129 Registration Sensor On Jam Duplex Wait RAP BSD ON BSD 4 1 Main Drive Control BSD ON BSD 8 5 Registration BSD ON BSD 10 5 Duplex The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed has started in Duplex Direct mode NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Initia...

Page 805: ...D 10 5 Duplex The Duplex Sensor does not turn ON within the specified time after the Exit 2 Motor has started rotating in the Duplex intake direction NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Initial Actions Check the following A paper transportation failure due to a foreign substance burr on the paper path Each Duplex Roll and Pinch Roll for co...

Page 806: ...sequence Reload the machine software GP 16 Tray Module PWB PL 11 13 MCU PWB PL 18 2 077 212 Tray Module Reset Fail RAP BSD ON BSD 1 7 DC Power Distribution options BSD ON BSD 3 2 MCU Tray Module Communication The Tray Module reset was detected NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure 1 Turn the power OFF and ON 2 Go to the IOT wirenet...

Page 807: ...problems are found replace the following parts in sequence Reload the machine software GP 16 Tray Module PWB PL 11 13 MCU PWB PL 18 2 077 300 Front Cover Interlock Open RAP BSD ON BSD 1 8 Power Interlock Switching 1 of 2 BSD ON BSD 1 9 Power Interlock Switching 2 of 2 The Front Cover is open NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Ch...

Page 808: ...ems are found replace the MCU PWB PL 18 2 077 305 Tray Module L H Cover Open RAP BSD ON BSD 1 8 Power Interlock Switching 1 of 2 The Tray Module L H Cover is open NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure 1 Turn the power OFF and ON 2 Check the following The Tray Module L H Cover for damage or mismatch The Tray Module L H Cover Switch ...

Page 809: ...B P J409 for open circuit short circuit and poor contact Reload the machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 077 308 L H Upper Cover Open RAP BSD ON BSD 1 8 Power Interlock Switching 1 of 2 The L H High Cover is open NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Check the following The L H High Cover Asse...

Page 810: ... Cover Switch P J111 and the MCU PWB P J410 for open circuit short circuit and poor contact Reload the machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 077 314 P H Module Logic Fail RAP BSD ON BSD 3 2 MCU Tray Module Communication A fatal error was detected in the Tray Module NOTE When turning the power OFF turn OFF the power switch first and then the main power switch P...

Page 811: ...t Control 077 104 PL 15 1 The connection between the Registration Sensor P J121 and the MCU PWB P J415 for open circuit short circuit and poor contact Reload the machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 077 901 Exit Sensor 1 Static Jam RAP BSD ON BSD 10 2 Fusing When the power was turned ON the M C was stopped Cycle Down Shut Down or when the interlocks were clos...

Page 812: ... PWB P J411 for open circuit short circuit and poor contact The L H Upper Cover Assembly for damage or mismatch Reload the machine software GP 16 If no problems are found replace the MCU PWB PL 18 2 077 907 Duplex Sensor Static Jam RAP BSD ON BSD 10 5 Duplex When the power was turned ON the M C was stopped Cycle Down Shut Down or when the interlocks were closed all interlocks including options the...

Page 813: ...lace the Tray 6 Pre Feed Sensor PL 10 5 Open and close Tray 6 The Tray 6 Lift Feed Motor operates Y N Check the circuit between PF JF58 on the Tray 6 Lift Feed Motor and PF JF06 on the HCF PWB for an open or a short circuit or a loose or damaged connector The wires are OK Y N Repair as required Check that the resistance through Tray 6 Lift Feed Motor is approx 0 8 ohms at the mea surement points b...

Page 814: ... and P J224 3 Between the TM Takeaway Motor P J224 5 and P J224 4 Between the TM Takeaway Motor P J224 5 and P J224 6 Is the resistance approx 0 85Ohm for each When the temperature is 25 C Y N Replace the TM Takeaway Motor PL 11 5 Measure the resistance between the disconnected TM Takeaway Motor connectors P J224 1 3 4 6 and the Frame Is the resistance infinite for all Y N Check the wires of the p...

Page 815: ...stance Between the TM Takeaway Motor P J224 2 and P J224 1 Between the TM Takeaway Motor P J224 2 and P J224 3 Between the TM Takeaway Motor P J224 5 and P J224 4 Between the TM Takeaway Motor P J224 5 and P J224 6 Is the resistance approx 0 85Ohm for each When the temperature is 25 C Y N Replace the TM Takeaway Motor PL 11 5 Measure the resistance between the disconnected TM Takeaway Motor connec...

Page 816: ...8 093 Tray 6 Takeaway Motor There is operation noise from the Takeaway Motor Y N Check the circuit between PF JF57 on the Tray 6 Takeaway Motor and PF JF06 on the HCF PWB for an open or a short circuit or a loose or damaged connector The wires are OK Y N Repair as required Check that the resistance through Tray 6 Takeaway Motor is approx 0 8 ohms at 25 degrees C 77 degrees F at the measurement poi...

Page 817: ...pins 3 and 4 to GND Y N Go to IOT wirenets and troubleshoot the 24VDC circuit Replace the Tray 6 Lift Feed Motor PL 10 4 If the problem persists replace the HCF PWB PL 10 8 Check the installation of the Tray 6 Stack Height Sensor PL 10 5 and the operation of the actuator The Stack Height Sensor is installed correctly and the actuator works Y N Reinstall the Tray 6 Stack Height Sensor Execute Compo...

Page 818: ...tween the HCF Top Cover and the HCF Top Cover Interlock Switch Check if the Switch Cover is improperly installed and if the actuator is broken or bent If the check is good replace the following in sequence HCF PWB PL 10 8 MCU PWB PL 18 2 078 301 HCF Docking interlock Open RAP BSD ON BSD 1 11 HCF Power Distribution HCF Docking Interlock Open The HCF and the IOT were undocked Initial Actions Check t...

Page 819: ...ons the Tray 6 Feed Out Sensor detected paper NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Check the following The Tray 6 Feed Out Sensor PL 10 7 for remaining paper contamination Actuator return failure or improper installation The Tray 6 Feed Out Sensor for failure Component Control 078 101 PL 10 7 The connection between the Tray 6 Feed...

Page 820: ...FF and replace the Xero Cartridge then the MCU PWB PL 18 2 091 314 Fuser Fan Fault RAP BSD ON BSD 9 1 CRU Life Control Fan for air exhaust around the Fuser rotation failure Procedure Execute Component Control for the CRU Fan 042 203 The CRU Fan rotates Y N Check the wires between P J200 on the CRU Fan and P J414 on the MCU PWB for an open or shorted circuit or a loose or damaged connector The wire...

Page 821: ...dicator RAPs 091 401 Drum Cartridge Near Life RAP It was detected that the replacement timing for Drum is closer than Pre Near Procedure The Drum needs to be replaced soon Replace the Drum PL 8 1 as required 091 402 Drum Cartridge Life Over RAP Drum has reached the end of its life span Procedure Replace the Drum PL 8 1 ...

Page 822: ...e the Drum PL 8 1 as required 091 600 Temperature Sensor Fail RAP BSD ON BSD 9 4 Transfer Environment Temp Sensor failure NOTE When turning the power OFF turn OFF the power switch first and then the main power switch Procedure Check the following The Temperature Sensor for failure Component Control 092 200 PL 8 2 The connection between the Hum and Temp Sensor P J150 and the MCU PWB P J415 for open...

Page 823: ...er switch first and then the main power switch Procedure Check the following The Humidity Sensor for failure Component Control 092 201 PL 8 2 The connection between the Hum and Temp Sensor P J150 and the MCU PWB P J415 for open circuit short circuit and poor contact If no problems are found reload the machine software GP 16 091 912 Drum Cartridge Life End RAP BSD ON BSD 9 1 CRU Life Control Drum N...

Page 824: ...BSD 9 1 CRU Life Control Communication failure with Drum was detected Procedure 1 Turn the power OFF and ON 2 Check the following The connection between the MCU PWB P J413 and the Drum CRUM PWB P J999 for an open circuit and poor contact The connection terminals between the Drum CRUM PWB and the Drum CRUM PWB for damage and foreign substances The Drum CRUM PWB for contamination or disengagement Th...

Page 825: ...tances The Drum CRUM PWB for contamination or disengagement The Drum for improper installation If no problems are found replace the following parts in sequence Drum PL 8 1 MCU PWB PL 18 2 091 916 Drum CRUM Data Mismatch RAP BSD ON BSD 9 1 CRU Life Control Incorrect authentication area data was detected in Drum Procedure 1 Turn the power OFF and ON 2 Check the following The connection between the M...

Page 826: ...etween the Drum CRUM PWB and the Drum CRUM PWB with dry cloth When cleaning do not use Drum cleaner etc 3 Check the following The connection between the MCU PWB P J413 and the Drum CRUM PWB P J999 for an open circuit and poor contact The connection terminals between the Drum CRUM PWB and the Drum CRUM PWB for damage and foreign substances The Drum CRUM PWB for contamination or disengagement The Dr...

Page 827: ...itch first and then the main power switch Procedure Check the following The connection between the MCU PWB P J413 and the Xero Developer Cartridge P J615 for open circuit short circuit and poor contact The Toner Dispense Motor for revolution failure Component Control 093 002 PL 8 2 The Toner Cartridge for internal toner blockage If no problems are found replace the following parts in sequence Drum...

Page 828: ...oner Cartridge for internal toner blockage If no problems are found replace the following parts in sequence Drum Cartridge PL 8 1 MCU PWB PL 18 2 092 660 ATC Amplitude Fail RAP BSD ON BSD 9 3 Development and Toner Dispense Control The difference between the maximum and minimum values in the ATC Sensor measurement set is lower than the threshold value This is a hidden failure Data is only recorded ...

Page 829: ...tected that the replacement timing for Toner Cartridge is closer than Pre Near Procedure The Toner Cartridge needs to be replaced soon Replace the Toner Cartridge as required 093 406 Toner Cartridge Pre Near Empty RAP It was detected that the Toner Cartridge needs to be replaced soon Procedure The Toner Cartridge needs to be replaced soon Replace the Toner Cartridge as required ...

Page 830: ... automatically changed to the same settings as the replacement cartridge Once these NVM are set the WC 5325 5330 5335 toner config uration can only be changed with a CRUM conversion One or more Toner Cartridges are of the wrong type i e a Sold cartridge installed in a metered configured machine Procedure 1 Remove and reinstall the Toner Cartridge 2 Polish the connection terminals between the Toner...

Page 831: ... CRUM and the data read from the Toner CRUM do not match NOTE The WC 5325 5330 5335 is shipped with Worldwide Neutral Toner Cartridges When the cartridges shipped with the machine are installed the machine is set to Worldwide Neutral configuration When the first toner cartridge is replaced in the WC 5325 5330 5335 the Geographic Differen tiation Code and Toner Cartridge Type in NVM are automatical...

Page 832: ...M are set the WC 5325 5330 5335 toner config uration can only be changed with a CRUM conversion One or more Toner Cartridges are of the wrong type i e a Sold cartridge installed in a metered configured machine Initial Actions Remove and reinstall the Toner Cartridge Procedure An Error Message appears on the UI Reinsert an improperly seated consumable or replace any consumable with an Error Press M...

Page 833: ... The Toner Cartridge for improper installation If no problems are found replace the following parts in sequence Toner Cartridge PL 8 1 Toner CRUM PWB PL 8 2 MCU PWB PL 18 2 093 956 Dev Install Mode Fail RAP BSD ON BSD 9 1 CRU Life Control In the Install Developer mode after the installation of the Xerographic Cartridge no picture is painted on the patch The seal is left unremoved Procedure Peel of...

Page 834: ...e 5335 Family Service Documentation 093 959 Initial Issue Status Indicator RAPs 093 959 Dev Install Times Over Fail RAP The number of Developer installation mode executions has exceeded the upper limit Procedure Replace the Xerographic Cartridge ...

Page 835: ...icator RAPs Initial Issue 094 315 BTR Illegal output BSD ON BSD 9 4 Transfer BTR output is implemented while Drum Motor is stopped Initial Actions Switch the power off then on Procedure If the problem is still present reload system software GP 16 If the problem persists replace the MCU PWB PL 18 2 ...

Page 836: ...SB port and retry Verify that the correct Dongle is present Procedure Order new correct Dongle If this does not resolve the problem replace the ESS PWB PL 35 2 102 312 USB Dongle Illegal MAC Address Fault Initial Actions Switch the Power Off then On Connect the Dongle to the Front panel USB port and retry Verify that the correct Dongle is present Procedure Order new correct Dongle If this does not...

Page 837: ...t panel USB port and retry Verify that the correct Dongle is present Procedure Order new correct Dongle If this does not resolve the problem replace the ESS PWB PL 35 2 102 314 USB Dongle IOT Speed Setting Fault Initial Actions Switch the Power Off then On Connect the Dongle to the Front panel USB port and retry Verify that the correct Dongle is present Procedure Order new correct Dongle If this d...

Page 838: ...el USB port and retry Verify that the correct Dongle is present Procedure Order new correct Dongle If this does not resolve the problem replace the ESS PWB PL 35 2 102 316 USB Dongle Country Code Setting Fault Initial Actions Switch the Power Off then On Connect the Dongle to the Front panel USB port and retry Verify that the correct Dongle is present Procedure Order new correct Dongle If this doe...

Page 839: ...nel USB port and retry Verify that the correct Dongle is present Procedure Order new correct Dongle If this does not resolve the problem replace the ESS PWB PL 35 2 102 318 USB Dongle Country Code Setting Fault Initial Actions Switch the Power Off then On Connect the Dongle to the Front panel USB port and retry Verify that the correct Dongle is present Procedure Order new correct Dongle If this do...

Page 840: ...nge the system data 700 530 to 0 and disable the automatic startup boot operation at SystemFail make sure to reset to 1 when complete Specially check for faulty ports or Net connection Check which of the following ports is faulty SNTP NetWare Salutation IO SMB Port 9100 USB lpd FTP Serv MailIO IPP Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI ...

Page 841: ...version of the controller sw update if required 6 Replace RAM DIMM on ESS PWB PL 35 2 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 211 MediaReader Cable Disconnected RAP Service Fail Media Reader Connection Cable Disconnected This error was detected in the OSDD Procedure 1 Check the USB Cable connection with the power OFF If the problem persists refer to the fo...

Page 842: ...L 35 2 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 220 Transition to Download Mode Download RAP Initialization Failure Service Fail Download failed to initialize when transitioning to Download Mode During Nor mal Mode or Forced Download Mode The Downloader software that processes downloads within the ESS failed to initialize during transition into Download Mod...

Page 843: ...pt Setup RAP The encryption key is set up but the HDD is not encrypted Procedure Change NVM location 700 448 to 0 to enable encryption Exit diagnostics to reboot the machine If the customer does not want encryption the SA must enter Tools and disable encryp tion Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if required If the problem persists perform...

Page 844: ...t connection Check which of the following ports is faulty SNTP NetWare Salutation IO SMB Port 9100 USB lpd FTP Serv MailIO IPP Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 315 System Memory DIMM R W Check RAP An error is detected during the Read Write operation of the System Memory DIMM Initial Actions ...

Page 845: ...rform the following 1 Remove and insert ESS RAM DIMM 2 Check the sw version of the controller sw update if required 3 Replace ESS RAM DIMM 4 Replace the ESS PWB PL 35 2 116 317 Standard ROM DIMM Check Fail RAP An error is detected when the ESS ROM ESS ROM DIMM was checked Initial Actions Power Off On Procedure Turn OFF then ON the power If the problem persists perform the following 1 Remove and in...

Page 846: ...orm the following procedure Pull out and insert the Prt Kit or the ROM DIMM If the problem persists replace the Prt Kit or the ROM DIMM 116 319 Controller UI Configuration RAP There is a configuration mismatch between the Controller ROM and the UI Procedure If the Controller or UI was just serviced check the electrical connections Check the sw version of the controller sw update if required If the...

Page 847: ... machine uti lizing the UI Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM If the problem persists replace the ESS PWB PL 35 2 116 322 WebDAV S W Fail RAP Due to an error in software processing subsequent processes cannot be performed Procedure Power Off On Ensure that the customer is programming a job within the parameters of the machine uti lizing the ...

Page 848: ...them RAM Firmware module EEPROM 8 Check the sw version of the controller sw update if required 9 Replace RAM DIMM on ESS PWB PL 35 2 10 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 324 System Controller RAP An exceptional Controller error shut down the processor A fatal software exception error has occurred in the ESS PWB PL 35 2 The cause is most likely the ESS ...

Page 849: ... failure was detected in the Level 2 Cache built in the CPU Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS...

Page 850: ... PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 330 HDD File System RAP The HDD Check detected an error during power on or the HDD is not formatted Initial Actions Power Off On Procedure Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if required If the problem persists perform Hard Disk Failure Prediction Test Perform GP 14 only t...

Page 851: ...perform Hard Disk Failure Prediction Test Perform GP 14 only the first two parts make sure to follow sequence and heed cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 332 ESS Standard ROM RAP An error is detected in the ESS Built In Standard ROM Initial Actions Power Off On Procedure Reinstall ...

Page 852: ...are GP 16 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 334 ESS NVM Data Compare Fail RAP System Cont detects ESS NVM with factory settings is installed or Illegal ESS NVM data is occurring Procedure As powering OFF then ON after a detection of 116 334 will presumably cause other errors 124 3xx that indicate various data mismatches between the three locations reso...

Page 853: ...cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 337 SNTP Software RAP An error in SNTP Simple Network Transfer Processing caused an internal shutdown Initial Actions Power Off On Procedure Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if required ...

Page 854: ...heck the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 339 JBA No HD RAP When the JBA is started up the HDD is not installed Procedure Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if required If the problem persists perform Hard D...

Page 855: ...orm the operation For permanent recovery add the Controller memory 116 341 ROM Version RAP ROM DIMM Version Mismatch Versions of the multiple ROM DIMMs installed are incorrect An invalid combination of ROM DIMMs are installed When installing multiple ROM DIMMs it is necessary to match both the major versions and the minor versions Procedure NOTE When installing multiple ROM DIMMs it is necessary t...

Page 856: ...ure Reload Software GP 16 116 343 Main PWB IC RAP An error is detected in the IC in the ESS PWB Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM...

Page 857: ...re module EEPROM Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 348 Redirector RAP A system function recall error is detected by the Redirector Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Remove and re install ...

Page 858: ... 35 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 350 AppleTalk Software RAP An internal shutdown occurred after an AppleTalk processing error Initial Actions Power Off On Procedure Specially check for faulty po...

Page 859: ... them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 352 NetWare Software RAP An internal shutdown occurred after a NetWare processing error Initial Actions Power Off On Procedure Change the system data 700 530 to 0 and disable the automatic startup boot operation at SystemFail ...

Page 860: ...ze Mode 3 HDD Format Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 354 HDD Product RAP The HDD was not started up due to a Product Code error detected in the HDD on booting It is possible that the HDD had been formatted by the M C of a different product Initial Actions Power Off On Procedure Check the HDD electrical connections PL 35 2 Che...

Page 861: ...NetWare Salutation IO SMB Port 9100 USB lpd FTP Serv MailIO IPP Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 356 HDD Format RAP The M C was not started up due to an insufficient HDD capacity error detected during HDD for matting Initial Actions Power Off On Procedure Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if ...

Page 862: ...rmware module EEPROM Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 358 Salutation Software RAP An internal shutdown occurred after a Salutation processing error Initial Actions Power Off On Procedure Change the system data 700 530 to 0 and disable the automatic startup boot operation at SystemFail make sure to reset to 1 when co...

Page 863: ...OFF remove and insert the System Memory and Page Memory DIMMs PL 35 2 then turn the power ON again to perform the same operation where the error occurred Replace the ESS PWB PL 35 2 and perform the same operation where the error occurred 116 360 SMB Software RAP An internal shutdown occurred after a SMB Server Message Block processing error Initial Actions Power Off On Procedure Change the system ...

Page 864: ... tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 362 SSDP Software RAP An internal shutdown occurred after an SSDP Simple Service Discovery Protocol processing error Initial Actions Power Off On Procedure Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update ...

Page 865: ... 2 Specially check for faulty ports or Net connection Check which of the following ports is faulty SNTP NetWare Salutation IO SMB Port 9100 USB lpd FTP Serv MailIO IPP Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 364 Timer RAP A timer failure is detected in the ESS PWB Initial Actions Power Off On Proce...

Page 866: ... 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 366 Software Report RAP An internal shutdown occurred after a reporting error Initial Actions Power Off On Procedure Remove and re install or replace the System Memory and Page Memory DIMMs PL 35 2 Ensure that the customer is programming a job within the p...

Page 867: ...y SNTP NetWare Salutation IO SMB Port 9100 USB lpd FTP Serv MailIO IPP Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 368 Dump Print RAP An internal shutdown occurred after a processing error Initial Actions Power Off On Procedure Remove and re install or replace the System Memory and Page Memory DIMMs PL...

Page 868: ...Salutation IO SMB Port 9100 USB lpd FTP Serv MailIO IPP Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 371 PCL Decomposer Software RAP An internal shutdown occurred after a PCL Printer Command Language processing error Initial Actions Power Off On Procedure Remove and re install or replace the System Memo...

Page 869: ...lace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 373 Dynamic DNS Software RAP An internal shutdown occurred after a DDNS Dynamic Domain Name System processing error Initial Actions Power Off On Procedure Change the system data 700 530 to 0 and disable the automatic startup boot operation at SystemFail make sure to reset to 1 when comp...

Page 870: ...ace the System Memory and Page Memory DIMMs PL 35 2 Specially check for faulty ports or Net connection Check which of the following ports is faulty SNTP NetWare Salutation IO SMB Port 9100 USB lpd FTP Serv MailIO IPP Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 375 Formatter RAP A response such as syste...

Page 871: ...utation IO SMB Port 9100 USB lpd FTP Serv MailIO IPP Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 377 Video DMA RAP A Video DMA Direct Memory Access failure is detected Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the machine uti lizing th...

Page 872: ... FTP Serv MailIO IPP Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 379 MCC Software RAP An internal shutdown occurred after an MCC processing error Initial Actions Power Off On Procedure Change the system data 700 530 to 0 and disable the automatic startup boot operation at SystemFail make sure to reset ...

Page 873: ...oblem persists Y N Return to Service Call Procedures Check the sw version of the controller sw update if required Replace the ESS PWB PL 35 2 If the problem persists replace the Printer PWB PL 13 2 If the problem persists replace the PS DIMM PL 35 2 116 381 ABL Initialize RAP Corrupted data is detected in the ABL Address Book Library Initial Actions Power Off On Procedure Check the connection of e...

Page 874: ...ma toto board was not installed on the ESS PWB PL 35 2 during job execution 2 An Ama toto board failure was detected during job execution 3 An HDD access error was detected during job execution NOTE Although 016 231 is detected during power ON this fail is a job execution detec tion and has a different timing Procedure 1 2 After turning the power OFF then ON check the panel top right display to se...

Page 875: ... EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 385 IDC Software RAP An internal shutdown occurred after an IDC scripting language processing error Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the m...

Page 876: ... system configura tion with Fax and Finisher requires a HDD Initial Actions Power Off On Procedure Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if required If the problem persists perform Hard Disk Failure Prediction Test Perform GP 14 only the first 3 parts make sure to follow sequence and heed cautions CAUTION All customer data on the HDD customer...

Page 877: ...cedure Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Reinstall or replace the DIMM PL 35 2 Remove and re install or replace the System Memory and Page Memory DIMMs PL 35 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ...

Page 878: ...ed NVN values generated based on wrong data in SEEP ROM will not be updated to be the correct values 116 392 ROM DIMM Machine Code Check Fail RAP BSD ON BSD 16 1 ESS BSD ON BSD 34 1 FAX ROM DIMM machine code check fail The machine code that is stored in the EEPROM of the ESS ROM which is inserted in SLOT1 or SLOT2 does not match the machine code that is stored in the EEPROM on the ESS PWB PL 35 2 ...

Page 879: ...or RAPs Initial Issue 116 393 AAA Manager Fatal Error RAP AAA software failure Procedure Upgrade to the latest version GP 16 116 394 AAA Manager Settings Failure RAP Abnormal authentication mode and accounting mode settings detected during AAA Manager boot sequence Procedure Upgrade to the latest version GP 16 ...

Page 880: ...or replace the System Memory and Page Memory DIMMs PL 35 2 Specially check for faulty ports or Net connection Check which of the following ports is faulty SNTP NetWare Salutation IO SMB Port 9100 USB lpd FTP Serv MailIO IPP Check the sw version of the controller sw update if required Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 116 396 FIPS140 Self Test Fail Failure ...

Page 881: ...zing state was detected 10 minutes had passed in a situation where neither Ack nor Nack was returned from any task This failure is detected only in startup modes such as Normal Cold Boot and Reboot Mode during Diag exit etc In other modes such as Recovery from Power Save and Special Boot Mode the failure is not detected because the timeout time of 10 minutes is difficult to guarantee Reboot the ma...

Page 882: ...Guarantee Level is set to Low the Image Extension Kit has insufficient memory Ask the customer to set the image quality to Normal 116 701 Memory Duplex RAP BSD ON BSD 16 1 ESS BSD ON BSD 34 1 FAX One page data was printed on multiple pages during 2 Sided Print The title with two or more lines was printed on 2 pages Initial Actions Power Off On Procedure Expand the memory If the problem persists pe...

Page 883: ...tation or language interpretation Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Reinstall or replace the DIMM PL 35 2 Remove and re install or replace the System Memory and Page Memory DIMMs PL 35 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw ve...

Page 884: ... Inform the customer that no media is inserted 116 705 Media Reader Format Error RAP Media Reader format error detected while no job is present The MediaLib detected this error while performing the operation that requires access to media Procedure Check the contents in the Media from the PC Check the file format directory and selected mode Digital Camera Print Document Print Inform the customer th...

Page 885: ...ure Check the contents in the Media from the PC Check whether the printed file attribute informa tion is displayed in the PC Inform the customer the media may be defective 116 707 Media Reader Image File Read Error RAP Media Reader image file read error detected while no job is present The MediaLib detected this error while performing the operation that requires access to Media Procedure Check the...

Page 886: ...rocedure Check the contents in the Media from the PC Check whether the printed file attribute informa tion is displayed in the PC Inform the customer the media may be defective 116 709 Media Reader File Attribute Read Error RAP Image File Retrieval Error The MediaLib detected this error while performing the operation that requires access to Media Procedure Check the contents in the Media from the ...

Page 887: ...mory Overflow RAP HP GL 2 Memory Overflow Procedure Increase HP GL spool size or mount HDD 116 711 PLW Form Merge Error RAP Form Overlay is impossible because the size and orientation of the PLW form s drawing is dif ferent from that of the paper Procedure Ask customer to check setups so that the paper is the same size and orientation as the overlay ...

Page 888: ...e problem persists replace the HDD PL 35 2 116 713 HDD Job Full RAP BSD ON BSD 16 1 ESS BSD ON BSD 34 1 FAX The job output was split into batches when HDD capacity was reached Initial Actions Power Off On Procedure Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if required If the problem persists perform Hard Disk Failure Prediction Test Perform GP 14...

Page 889: ... 2 If not fixed by this reinstall the original ESS PWB 116 715 PLW Form Registration Error RAP BSD ON BSD 16 1 ESS BSD ON BSD 34 1 FAX PLW form cannot be registered due to limitation of the number of forms that can be registered Initial Actions Power Off On Procedure Ask customer to check the registered forms logos using the Operation Panel utility delete the forms logos that are unnecessary Refer...

Page 890: ...he operation that requires access to Media Procedure Check the contents in the Media from the PC Check the file format directory and selected mode Digital Camera Print Document Print 116 717 Media Reader Media File Read Error RAP New execution request Cannot Be Received Initial Actions Power Off On Procedure Check the contents in the Media from the PC Check the file format directory and selected m...

Page 891: ...ons Power Off On Procedure Use a registered form or register the required form 116 719 XPIF Parameter Cancelled RAP The device was instructed to execute a function it did not support The device was instructed to execute a function or a combination of functions that it was not ready to execute Procedure Some of the parameters are disabled by XPIF so the device cannot execute them cancel the disable...

Page 892: ...1 FAX Disk full occurs in Image Log area Initial Actions Power Off On Procedure Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if required If the problem persists perform Hard Disk Failure Prediction Test Perform GP 14 only the first 3 parts make sure to follow sequence and heed cautions CAUTION All customer data on the HDD customer s files configurat...

Page 893: ...necessary Refer customer to User Guide heading Data Encryption to check RAM usage Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if required If the problem persists perform Hard Disk Failure Prediction Test Perform GP 14 only the first two parts make sure to follow sequence and heed cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 3...

Page 894: ...hat are unnecessary Refer customer to User Guide heading Data Encryption to check RAM usage Check the HDD electrical connections PL 35 2 Check the sw version of the controller sw update if required If the problem persists perform Hard Disk Failure Prediction Test Perform GP 14 only the first two parts make sure to follow sequence and heed cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replac...

Page 895: ...ocedure Ask customer to check the registered forms using the UI utility and delete the forms that are unnecessary If the problem persists Ask customer to delete forms that are not required by the print com mand 116 742 Max Logo Registered RAP The number of logo data registrations is exceeded Procedure Ask customer to check the registered logos using the UI utility and delete any unused logos If th...

Page 896: ... registered buffer size Initial Actions Power Off On Procedure Ask customer to increase the size of the Form Registration Area using the UI If the problem persists install the HDD PL 35 2 116 745 ART Command Error RAP Decomposer checks grammar error and excess of various limit values during decomposing Initial Actions Power Off On Procedure Upgrade the driver If the problem persists reload Softwar...

Page 897: ...itial Issue 116 746 Selected Form RAP The selected form is not registered Procedure Ask customer to use a registered form or register the required form 116 747 Invalid Page Margin RAP Subtracting the paper margin from the valid coordinate area results in a negative value Procedure Ask customer to reset the margins setup ...

Page 898: ...or RAPs 116 748 Page Image Data RAP Drawing data does not exist in the page data Initial Actions Power Off On Procedure Ask customer to cancel and rerun the job 116 749 PostScript Font RAP The specified font is not found in the ROM or the HDD Initial Actions Power Off On Procedure Add fonts Or specify a substitute using UI ...

Page 899: ...her machines that was developed after this machine was released Those instructions that are unrelated to the functions provided in this machine are cancelled before process ing Procedure Ask customer to cancel and rerun the job Check the sw version of the controller sw update if required Although some functions that are not supported by this machine were specified in the print job ticket those ins...

Page 900: ... RAPs 116 771 Invalid JBIG Parameter DL Fixed RAP An incorrect JBIG parameter DL was automatically corrected Initial Actions Power Off On Procedure No action necessary 116 772 Invalid JBIG Parameter D Fixed RAP An incorrect JBIG parameter D was automatically corrected Initial Actions Power Off On Procedure No action necessary ...

Page 901: ...Issue 116 773 Invalid JBIG Parameter P Fixed RAP An incorrect JBIG parameter P was automatically corrected Initial Actions Power Off On Procedure No action necessary 116 774 Invalid JBIG Parameter YD Fixed RAP An incorrect JBIG parameter YD was automatically corrected Initial Actions Power Off On Procedure No action necessary ...

Page 902: ...RAPs 116 775 Invalid JBIG Parameter L0 Fixed RAP An incorrect JBIG parameter LO was automatically corrected Initial Actions Power Off On Procedure No action necessary 116 776 Invalid JBIG Parameter MX Fixed RAP An incorrect JBIG parameter MX was automatically corrected Initial Actions Power Off On Procedure No action necessary ...

Page 903: ...ue 116 777 Invalid JBIG Parameter MY Fixed RAP An incorrect JBIG parameter MY was automatically corrected Initial Actions Power Off On Procedure No action necessary 116 778 Invalid JBIG Par VLength Fixed RAP An incorrect JBIG parameter VLENGTH was automatically corrected Initial Actions Power Off On Procedure No action necessary ...

Page 904: ... Install and remove the Staple Car tridge The display changes Y N Check the Staple Cartridge for failure or foreign substances There are no foreign sub stances and nothing has failed Y N Repair the failure and remove the foreign substances Check the wires between P J8731 and P J8701 for a loose connection or an open or a short circuit The wires are OK Y N Repair as required Measure the voltage bet...

Page 905: ...nges Y N Check the Staple Cartridge for failure or foreign substances There are no foreign sub stances and nothing has failed Y N Repair the failure and remove the foreign substances Check the wires between J8886 and P J8981 for a loose connection or an open or a short circuit The wires are OK Y N Repair as required Measure the voltage between the Finisher PWB J8886 5 and GND The voltage is approx...

Page 906: ... in the processing of WSD Scan Service Software causing the processing to discontinue after that Procedure Power OFF then ON 117 316 Contract Manager Software Fail When the Contract Manager is running it can no longer perform task control due to software malfunction Procedure Turn the power OFF make sure that the Control Panel has turned OFF and then turn the power ON again ...

Page 907: ...17 317 Contract Manager PPP_contract Finishing Fail The Contract Manager detected that the PagePackPIN contract has ended Procedure Wait for reboot 117 318 Contract Manager PPP DC Command Fail The Contract Manager detected that the DC command write that was performed at the end of a PPP contract has failed Procedure Wait for reboot ...

Page 908: ...n the contract function Procedure Turn the power OFF make sure that the Control Panel has turned OFF and then turn the power ON again 117 326 ESS NVRAM SW Access Fail When acessing the NVRAM data during start up or operation a software malfunction where the software parameters detected by the OSDD is mismatched etc occurs Procedure Turn the power OFF make sure that the Control Panel has turned OFF...

Page 909: ...curred in the software processing and it is unable to continue with the subsequent processes Procedure Turn the power OFF and ON perform the same operation and check whether the problem is reoccurring Check whether HTTP and HTTPS have started up normally and are operable NOTE As data is obtained via SNMP for the Alert section it depends on whether the SNMP Agent has started up normally ...

Page 910: ...2 917 WorkCentre 5335 Family Service Documentation 118 310 Status Indicator RAPs Initial Issue 118 310 IPSEC Internal Fail RAP An internal error was detected during initialization of the IPSEC Procedure Turn the power OFF then ON ...

Page 911: ...hentication OFF LOCAL Authentication or REMOTE Authentication and then connect the Accessory again 121 318 Auth Account Settings Is Not Supported RAP SysR Auth Account Settings Is Not Supported When 1 or 2 in the following is met 1 When Accessory Type ICCG only The machine operates normally only when the following system data is set AND Authentication Remote Accounting OFF Keep Log Feature Service...

Page 912: ...heck the Foreign Interface for damage The device is OK Y N Replace the Foreign Interface Replace the ESS PWB PL 35 2 121 334 FDI Login Fail RAP BSD ON BSD 3 7 ESS FDI Communication System Fail Verification of the login information in WAKE UP ANSWER resulted in an error Procedure 1 Check connection of the cable between the FDI and the ESS 2 If they are connected correctly turn the power OFF then ON...

Page 913: ...Firmware module EEPROM 7 Replace RAM DIMM on ESS PWB PL 35 2 8 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 121 336 Unknown Accessory RAP BSD ON BSD 3 7 ESS FDI Communication System Fail Accessories type unknown The accessory type was unknown in WAKE UP ANSWER Procedure 1 Check connection of the cable between the FDI and the ESS 2 If they are connected c...

Page 914: ... all PWBs connected to them RAM Firmware module EEPROM 7 Replace RAM DIMM on ESS PWB PL 35 2 8 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 121 338 FDI Answer Time Out RAP BSD ON BSD 3 7 ESS FDI Communication System Fail FDI Answer Timeout Answers other than WAKE UP ANSWER from the FDI cannot be received Procedure 1 Check connection of the cable between ...

Page 915: ...en reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 121 340 EP Accessory Miss Match RAP BSD ON BSD 3 7 ESS FDI Communication System Fail FDI Accessories Form Mismatch The combination of a...

Page 916: ...Firmware module EEPROM Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 121 370 FDI Unexpected Error RAP BSD ON BSD 3 7 ESS FDI Communication BSD ON BSD 34 1 FAX System Fail Unexpected Error Pflite Function Error Library Function Error Undefined Message Undefined Parameter Received etc Procedure Checks whether they are ins...

Page 917: ... version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 209 Controller UI Communication RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication An incorrect check value is received during Controller UI Communications Initial Actions Power Off On Procedure Ensure that the customer is ...

Page 918: ...ROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 311 Receive Queue RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The data received from the Controller exceeded the upper limit of the processing capability in the UI Initial Actions Power Off On Procedu...

Page 919: ...ule EEPROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 317 Receive Message Queue RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The data received from the Controller exceeded the upper limit of the processing capability in the UI Initial Actions Power...

Page 920: ...f incorrect value in system data area that is not compatible between different UI panels FCW HB When the M C was started or booted it was detected that a value which is out of the guaranteed range for the currently installed panel is set in the system data area that has no compatibility among the different type of UI panels HB FCW MCW This error does not occur during the usual physical UI panel ty...

Page 921: ...OM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 323 UI Address RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication Serial transmission failed Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the m...

Page 922: ...em RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 326 Memory Overflow RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed and memory capacity is exceeded Initial Actions Power Off On Procedure Ensure that the ...

Page 923: ... sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 328 UI Internal Range RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication UI software failure and a coordinate value outside the range of the display screen is detected Initial Actions Power Off On Procedure Ensure that t...

Page 924: ...rmware module EEPROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 332 I F Fail Invalid Parameter CP RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication ESS PWB Internal UI SW failure Initial Actions Power Off On Procedure Ensure that the customer is program...

Page 925: ...S MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 337 Frame Data RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed and an incorrect data type value is detected Initial Actions P...

Page 926: ...EPROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 342 Event Queue RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed with an empty queue Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the...

Page 927: ...ROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 344 Invalid Type RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the ma...

Page 928: ... Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 346 Invalid Timer Number RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed a timer routine Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the...

Page 929: ...odule EEPROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 353 UI Cable Connect Error UI Panel RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication SysR UI Cable Connection Error UI Panel The Control Panel has detected that the UI Cable is disconnected Proced...

Page 930: ...PROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 355 Decrease in 5V Error UI Panel RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication 5V Power Drop Detected error UI Panel The Control Panel has detected a drop in 5V power voltage Procedure Turn the power ...

Page 931: ...eck the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 358 Log EEPROM Write Error UI Panel RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication SysR Log EEPROM Write Error UI Panel The Control Panel has detected that writing in the EEPROM there for logging failed Proced...

Page 932: ...e sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 368 UI Memory RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication There is insufficient memory or the connection failed Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the para...

Page 933: ... Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 370 Interface Length RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication There is an error in the parameter sent from the Controller Initial Actions Power Off On Procedure Ensure that the customer is programming...

Page 934: ... sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 372 Interface Sequence RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The initialization command from the Controller was not sent within the specified time Initial Actions Power Off On Procedure Ensure that the custo...

Page 935: ...ck the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 374 User Job ID RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication There is an error in the Job ID parameter sent from the Controller Initial Actions Power Off On Procedure Ensure that the customer is programming a...

Page 936: ...PROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 376 Internal Memory RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of th...

Page 937: ... of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 378 Interface Format RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication There is an error in the data format sent from the Controller Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the p...

Page 938: ... Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 380 Copy Interface RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the mac...

Page 939: ...M Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 382 Scanner Interface RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the...

Page 940: ...PROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 384 Server Access RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the ...

Page 941: ...OM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 386 Service Object RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication There is an invalid service object attribute failure Initial Actions Power Off On Procedure Ensure that the customer is programming a job ...

Page 942: ...dule EEPROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 388 Attribute RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed attribute control Initial Actions Power Off On Procedure Ensure that the customer is programming a job within t...

Page 943: ...ROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 390 Job Parameter RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed job parameter control Initial Actions Power Off On Procedure Ensure that the customer is programming a job within t...

Page 944: ...e EEPROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 392 Auditron RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed auditron control Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the pa...

Page 945: ...OM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 394 File Access RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed a file access routine Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the ...

Page 946: ...dule EEPROM Check the sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 396 UI Software RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of...

Page 947: ...e sw version of the controller sw update if required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 398 Release Queue RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication The UI software failed a full queue release Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters...

Page 948: ... required Replace UI I F PWB PL 1 7 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB 123 400 Internal Interface RAP BSD ON BSD 2 1 User Interface UI BSD ON BSD 3 4 ESS UI Communication There is insufficient memory capacity or an internal error or invalid interface sequencing or a corrupt parameter was entered Initial Actions Power Off On Procedure Ensure that the custome...

Page 949: ... the problem persists perform the following procedure to repair it Reload software GP 16 Replace the MCU PWB PL 18 2 and the ESS PWB PL 35 2 Go to Machine ID Billing Data 124 311 Product Serial Number RAP BSD ON BSD 3 8 Electronic Billing There is an error in the product serial number Procedure Turn the power OFF then ON If the problem persists perform the following procedure to repair it Reload s...

Page 950: ... Y N Execute Machine ID Billing Data Make the 3 values match Replace the PWB that doesn t match Reload software GP 16 Replace the MCU PWB PL 18 2 and the ESS PWB PL 35 2 124 313 Serial Number RAP BSD ON BSD 3 8 Electronic Billing The serial numbers did not match Procedure Turn the power OFF then ON If the problem persists perform the following procedure to repair it Execute Machine ID Billing Data...

Page 951: ...ersists perform the following procedure to repair it Reload software GP 16 Replace the MCU PWB PL 18 2 and the ESS PWB PL 35 2 Go to Machine ID Billing Data 124 315 IOT Speed Mismatch RAP BSD ON BSD 3 8 Electronic Billing There is an IOT speed mismatch Procedure Execute NVM Read Write Compare the values in the following NVM locations 700 600 700 601 700 602 The 3 values match Y N Go to Machine ID ...

Page 952: ...following procedure to repair it Reload software GP 16 Replace the MCU PWB PL 18 2 and the ESS PWB PL 35 2 Go to Machine ID Billing Data 124 317 All Product Mode RAP BSD ON BSD 3 8 Electronic Billing There is an error in all modes of product operation Procedure Turn the power OFF then ON Execute NVM Read Write Compare the values in the following NVM locations 700 600 700 601 700 602 The 3 values m...

Page 953: ...e following procedure to repair it Reload software GP 16 Replace the MCU PWB PL 18 2 and the ESS PWB PL 35 2 Go to Machine ID Billing Data 124 319 All Product Types Software Key RAP BSD ON BSD 3 8 Electronic Billing There is a mismatch between the software key and any type of product Procedure Turn the power OFF then ON Execute NVM Read Write Compare the values in the following NVM locations 700 6...

Page 954: ...GP 16 Pull out and insert EEPROM or replace the ESS PWB If the system is not restored after the ESS PWB has been replaced re install the original ESS PWB 124 321 Backup SRAM RAP BSD ON BSD 3 8 Electronic Billing Write error occurred in the NVM on the ESS Board Procedure 1 If the Fax Card is installed reinstall it 2 Reload software GP 16 Replace the ESS PWB If the system is not restored after the E...

Page 955: ...g procedure to repair it Reload software GP 16 Replace the MCU PWB PL 18 2 and the ESS PWB PL 35 2 Go to Machine ID Billing Data 124 323 Software Key Registration RAP BSD ON BSD 3 8 Electronic Billing There is a software key registration failure Procedure Turn the power OFF then ON Execute NVM Read Write Compare the values in the following NVM locations 700 603 700 604 700 605 The 3 values match Y...

Page 956: ...e ID Billing Data Reload software GP 16 If problem still persists replace the ESS PWB PL 35 2 before replacing the MCU PWB PL 18 2 124 325 Billing Restoration RAP BSD ON BSD 3 8 Electronic Billing Billing counter auto repair failed Procedure Go to Machine ID Billing Data Compare the 3 serial numbers The 3 serial numbers match Y N Perform Machine ID Billing Data Replace the PWB that doesn t match R...

Page 957: ... Software Key supplied for the Speed Change 124 327 IOT Speed Change SW Fail RAP Fatal error occurs during the speed change software enablement process The fault could be caused by any of the following The machine could not enter the Diagnostic Mode Software Options application error EEPROM Read Write error Reboot Error Procedure Turn OFF then ON the power If the problem persists perform the follo...

Page 958: ...detected but the punch hole configuration is unknown Procedure Select the Punch Unit according to the instruction on the screen 124 331 ESS ROM DIMM Not Found RAP System Fail Forgotten to install the ESS ROM DIMM Standard ROM deleted because unable to display The system detected that the ESS ROM DIMM was not installed deleted because unable to display Procedure Turn the power OFF and ON If the pro...

Page 959: ...decompression error occurred in an ESS ASIC Application Specific Integrated Circuit Initial Actions Power Off On Procedure Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Remove and re install the System Memory PL 35 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controll...

Page 960: ...uired Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 124 335 Font ROM RAP The Font ROM could not be detected Initial Actions Power Off On Procedure Turn the power OFF then ON If the problem persists perform the following procedure to repair it Ensure that the customer is programming a job within the parameters of the mac...

Page 961: ...e UI Reinstall or replace all the RAM DIMM Remove and re install the System Memory PL 35 2 Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 124 338 Duplicate Font ROMs RAP...

Page 962: ...s are installed in their correct locations Procedure Remove and re install or replace the ROM DIMMs PL 35 2 124 340 CRUM Market Fail All RAP System Fail All three CRUM destinations are not set 0 or different values are set The CRUM destinations stored in three positions match but their values are not set 0 Procedure Replace the machine or replace the MCU Board PL 18 2 Go to the Fault Code for the ...

Page 963: ...MCU PWB PL 18 2 Go to the Fault Code for the color that displays an error 093 926 Toner CRUM Data Mismatch Fail RAP 124 342 CRUM Market Fail SYS 1 RAP System Fail One of CRUM destinations is different from the others SYS 1 One of the CRUM destinations stored in three positions does not match Data stored in the ESS PWB PL 35 2 does not match Procedure Software available for Machine ID Billing Data ...

Page 964: ...m If the problem per sists replace the Cont NVM and the Cont PWB in order Software unavailable for Machine ID Billing Data Reload software GP 16 If the problem still reoccurs replace the ESS PWB PL 35 2 Go to the Fault Code for the color that displays an error 093 926 Toner CRUM Data Mismatch Fail RAP 124 344 All Billings Meter Types Mismatch RAP BSD ON BSD 3 8 Electronic Billing System Fail Billi...

Page 965: ...then ON If the problem persists perform the following In NVM Read Write compare the values in the following NVMs 720 002 and 720 062 If the values in both are the same replace the MCU PWB PL 18 2 Reload software GP 16 If they are different replace the ESS PWB 124 346 All Billing Count Types Mismatch RAP BSD ON BSD 3 8 Electronic Billing System Fail Billing Count Type Fail All the three are differe...

Page 966: ... then ON If the problem persists perform the following In NVM Read Write compare the values in the following NVMs If the values in both 720 052 and 720 063 are the same replace the MCU PWB PL 18 2 If they are different replace the ESS PWB Reload software GP 16 124 348 All Modal Break Points Mismatch RAP BSD ON BSD 3 8 Electronic Billing System Fail Modal Break Point Fail All the three are differen...

Page 967: ...f the problem persists perform the following In NVM Read Write compare the values in the following NVMs If the values in both 720 057 and 720 064 are the same replace the MCU PWB PL 18 2 Reload software GP 16 If they are different replace the ESS PWB 124 350 CRUM OEM Fail All RAP System Fail All three CRUM OEM destinations are not set 0 or different values are set The CRUM OEM destinations stored ...

Page 968: ...MCU PWB PL 18 2 Go to the Fault Code for the color that displays an error 093 926 Toner CRUM Data Mismatch Fail RAP 124 352 CRUM OEM Fail SYS 1 RAP System Fail One of CRUM OEM destinations is different from the others SYS 1 One of the CRUM OEM destinations stored in three positions does not match Data stored in the ESS PWB PL 35 2 does not match Procedure Software available for Machine ID Billing ...

Page 969: ...m per sists replace the Cont NVM and the Cont PWB in order Software unavailable for Machine ID Billing Data Reload software GP 16 If the problem still persists replace the ESS PWB PL 35 2 Go to the Fault Code for the color that displays an error 093 926 Toner CRUM Data Mismatch Fail RAP 124 360 CRUM Validation Fail All RAP System Fail All three CRUM Enable Disable settings are not set 0 or differe...

Page 970: ...d software GP 16 Replace the MCU PWB PL 18 2 Go to the Fault Code for the color that displays an error 093 926 Toner CRUM Data Mismatch Fail RAP 124 362 CRUM Validation Fail SYS 1 RAP System Fail One of CRUM Enable Disable settings is different from the others SYS 1 One of the CRUM Enable Disable settings stored in three positions does not match Data stored in the ESS PWB PL 35 2 does not match Pr...

Page 971: ...Cont PWB in order Software unavailable for Machine ID Billing Data Reload software GP 16 If the problem still persists replace the ESS PWB PL 35 2 Go to the Fault Code for the color that displays an error 093 926 Toner CRUM Data Mismatch Fail RAP 124 372 IOT Controller Software RAP Due to an error in the software of the IOT Controller subsequent processes cannot be per formed Procedure Ensure that...

Page 972: ...odule EEPROM Check the sw version of the controller sw update if required Replace MCU PWB PL 18 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB MCU PWB 124 374 IOT Controller Software RAP Due to an error in the software of the IOT Controller subsequent processes cannot be per formed Procedure Turn the power OFF then ON If the problem persists perform the following pro...

Page 973: ...ware GP 16 Replace the MCU PWB PL 18 2 and the ESS PWB PL 35 2 124 381 CRUM Market Fail MCU 2 RAP System Fail One of CRUM destinations is different from the others IOT Case 2 One of the CRUM destinations stored in three positions does not match Data stored in the MCU Board does not match Procedure Software available for Machine ID Billing Data Enter Machine ID Billing Data Master SYS1 to resolve t...

Page 974: ...t it into the ESS PWB PL 35 2 If the problem still persists replace the ESS PWB PL 35 2 Go to the Fault Code for the color that displays an error 093 926 Toner CRUM Data Mismatch Fail RAP 124 383 CRUM Market Fail SYS 2 2 RAP System Fail One of CRUM destinations is different from the others SYS 2 Case 2 One of the CRUM destinations stored in three positions does not match Data stored in the ESS PWB...

Page 975: ... machine or replace the MCU Board PL 18 2 Reload Firmware GP 16 124 391 CRUM OEM Fail MCU 2 RAP System Fail One of CRUM OEM destinations is different from the others IOT Case 2 One of the CRUM OEM destinations stored in three positions does not match Data stored in the MCU Board does not match Procedure Software available for Machine ID Billing Data Enter Machine ID Billing Data Master SYS1 to res...

Page 976: ...t it into the ESS PWB PL 35 2 If the problem still persists replace the ESS PWB PL 35 2 Go to the Fault Code for the color that displays an error 093 926 Toner CRUM Data Mismatch Fail RAP 124 393 CRUM OEM Fail SYS 2 2 RAP System Fail One of CRUM OEM destinations is different from the others SYS 2 Case 2 One of the CRUM OEM destinations stored in three positions does not match Data stored in the ES...

Page 977: ...tination was changed by the customer from the Side Tray to the Center Tray Procedure Replace the paper with paper that can be output to Side Tray and rerun the job 124 702 Finisher Tray to Center Tray RAP The output destination was changed by the customer from the Finisher Tray to the Center Tray Procedure Replace the paper with paper that can be output to Stacker and rerun the job ...

Page 978: ...ial Issue Status Indicator RAPs 124 705 Punching Cancelled RAP Punching Cancelled A punch specification was deleted Procedure Repair the Punch using the proper RAP 124 706 Folding Cancelled RAP Folding Cancelled A folding specification was deleted Procedure Repair the Folder Tray using the proper RAP ...

Page 979: ...isplays Copy ing message when the Start button is pressed until the IOT stops There is no special display in the driver 2 Sub Tray output when the Finisher malfunctioned Decolor and Puncher failures are not SubSystemFail they are LocalFail When Decolor fails output goes to the selected Finisher When Puncher fails output goes to the Sub Tray However when booklet is selected output goes to the Bookl...

Page 980: ...tor RAPs 124 710 Output Tray Changed from MailBoxSorter RAP The machine changed output tray from Sorter to another and continued printing Paper that cannot be output to Mailbox Sorter was detected paper size and paper type Procedure Replace the paper with paper that can be output to Mailbox Sorter and rerun the job ...

Page 981: ...edure Turn the power OFF then ON If the problem persists perform the following procedure to repair it Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 3 Replace ...

Page 982: ...e controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 127 314 WSD Print S W Fail RAP WSD Print S W Fail ESS detected a Video Link error Procedure Turn the power OFF then ON If the problem persists perform the following procedure to repair it Ensure that the customer is programming a job within...

Page 983: ...zing the UI Disconnect then reconnect the ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 127 320 DFE Critical Fail RAP An error occurred in the connection to the DFE Or the DFE needs to treat the dev...

Page 984: ...on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM If the problem persists perform NVM Read Write Perform GP 14 only the first two parts make sure to follow sequence and heed cau tions 1 Job Log Clear Mode 2 HDD Initialize Mode Replace HDD PL 35 2 127 342 Job Template Monitor RAP A system function recall error is detected Initial Actions Pow...

Page 985: ...ollowing procedure to repair it Ensure that the customer is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the HDD ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PW...

Page 986: ...of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 127 398 IPP Software RAP There is an IPP Internet Printing Protocol error Initial Actions Power Off On Procedure Ask customer to cancel and rerun the job Turn the power OFF then ON If the problem persists perform the following procedur...

Page 987: ...r is programming a job within the parameters of the machine uti lizing the UI Disconnect then reconnect the HDD ESS MCU all PWBs connected to them RAM Firmware module EEPROM Check the sw version of the controller sw update if required Replace RAM DIMM on ESS PWB PL 35 2 Replace ESS PWB PL 35 2 If not fixed by this reinstall the original ESS PWB and RAM DIMM 127 700 SIP Registration Fail RAP Warnin...

Page 988: ...e UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 133 211 Fax Parameter Value Invalid RAP BSD ON BSD 34 1 FAX A parameter value exceeds the range or the required parameter is not sent Initial Actions Power Off On Procedure Ensure that the customer is programming a job ...

Page 989: ...f the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 133 213 Fax Read Error Invalid Data RAP BSD ON BSD 34 1 FAX Corrupted data interrupted a read on the specified data The specified data cannot be read due to reasons such as the specified data is broken The host may treat this failure as a System Fail Initial Actions Power Off On Procedure Ensure tha...

Page 990: ... reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 133 215 Fax USB Device RAP BSD ON BSD 34 1 FAX There is an error in the Fax USB interface Initial Actions Power Off On Procedure Check the USB connection If OK then replace the USB cable PL 18 5 Ensure that the customer is programming a jo...

Page 991: ... PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 133 217 Fax Manager Short of Memory RAP BSD ON BSD 34 1 FAX There is a Fax USB processing error Insufficient Fax Manager Memory Initial Actions Power Off On Procedure Check the USB connection If OK then replace the USB cable PL 18 5 Ensure that the cust...

Page 992: ...e PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 133 219 Fax Work Memory RAP BSD ON BSD 34 1 FAX Memory capacity reached during Fax processing Due to insufficient memory the system was unable to reserve the memory required for the processing Procedure Turn the power Off On Check the USB connection If...

Page 993: ...sconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 133 221 Fax Card Boot RAP BSD ON BSD 34 1 FAX The FAX PWB did not respond within the specified time to boot Procedure Turn the power Off On Check the USB connection If OK then replace the USB cable PL 18 5 Ensure that the cust...

Page 994: ...connect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 133 223 Fax Card Reset RAP BSD ON BSD 34 1 FAX The controller reset when the FAX PWB did not respond Procedure Turn the power Off On Check the USB connection If OK then replace the USB cable PL 18 5 Ensure that the customer is ...

Page 995: ...d a version mismatch Procedure Check the electrical connections on the FAX PWB PL 18 5 Upgrade both the Controller and Fax Card ROM to the latest version If the problem persists reload software GP 16 133 226 Country Code RAP BSD ON BSD 34 1 FAX The Controller detects an invalid country code The code that does not provide FAX Service is set in the System Data Country Code Procedure Check Country Co...

Page 996: ...ted Y N Connect the connectors Turn on the power again The problem persists Y N Return to Service Call Procedures Check the sw version of the fax controller sw update if required Replace the FAX PWB PL 18 5 133 281 Received unknown message RAP BSD ON BSD 34 1 FAX A message not specified in I F settings was received from the Fax Card Procedure Pull out and insert the FAX PWB PL 18 5 Switch on the p...

Page 997: ...e machine uti lizing the UI Disconnect then reconnect the PWB s in the FAX Module Check the sw version of the fax controller sw update if required Perform FAX Diagnostic GP 13 Replace the Fax PWB PL 18 5 133 283 Fax Report Mailbox RAP BSD ON BSD 34 1 FAX The Fax Report mailbox did not open Procedure Turn the power Off On Check the USB connection If OK then replace the USB cable PL 18 5 Ensure that...

Page 998: ...d tray is set as a size that cannot be used for Fax the machine selects the Bypass tray to continue printing Since the paper type paper quality in the selected tray is set as a quality that cannot be used for Fax the machine selects the Bypass tray to continue printing If none of the above applies the selected tray might be malfunctioning This error also occurs when any of the four conditions abov...

Page 999: ...connections on the Fax PWB PL 18 5 The connectors are securely connected Y N Connect the connectors Switch on the power The problem persists Y N Return to Service Call Procedures Reload software GP 16 Replace the Fax PWB PL 18 5 134 211 FAX PWB RAP BSD ON BSD 34 1 FAX A failure is detected on the Fax PWB Initial Actions Power Off On Procedure Ensure that the customer is programming a job within th...

Page 1000: ...er Tools Off Timer If the value of 1 29 is set in an MF machine a Fail will occur If this Fail occurs when timer related System Data Settings Value for other than 700 124 is changed check the normal values for the related System Data If the problem persists perform the following procedure to repair it Ensure that the customer is programming a job within the parameters of the machine uti lizing the...

Page 1001: ... occurred Fusing Unit Relay State Shifted to Not Ready Drum Cycle State Shifted to Cleaning Request Drum Crum State Unknown Procedure Return from the Wait state and try again 500 033 Diag Document Not Detected Enough When a Diag job requiring a document is performed and the document cannot be detected When a Diag job requiring multiple documents is performed and the number of loaded sheets is not ...

Page 1002: ... different from the specified document size Procedure Use a document of the specified size and perform the job again 500 990 DC612 Print NG By Any Reason Printing could not start due to unknown reason in Diag DC612 Test Pattern Print or it was aborted Only end response This occurs during Diag execution only and Fault Code is dis played on the PC Diag and Panel Procedure Perform the same operation ...

Page 1003: ...Power Switch between P J14 and P J15 BSD 1 1 Main Power on 1of2 Y N AC line voltage is measured at the Main Power Switch between P J12 and P J13 Y N Unplug the Power Cord and disconnect J1 on the Main LVPS Check for open circuits or poor contacts between GFI Breaker P J10 pin 1 and Main Power Switch P J12 GFI Breaker P J10 pin 2 and Main Power Switch P J13 Make sure that the Main Power Switch PL 1...

Page 1004: ... Interlock Switching 2 of 2 NOTE When turning the power OFF first turn OFF the Power Switch then the Main Power Switch When measuring the voltage 5VDC turn ON the power then measure it before the machine goes into the Power Save mode Procedure Turn the power ON turn ON the Main Power Switch then turn ON the Power Switch 5VDC is measured at the Main LVPS between P J501 pin 3 and pin 5 and GND BSD 1...

Page 1005: ...turn OFF the Power Switch then the Main Power Switch Procedure Turn the power ON turn ON the Main Power Switch then turn ON the Power Switch 24VDC is measured at the Main LVPS between P J501 pin 6 and GND BSD 1 5 DC Power Generation 2 of 2 Y N AC line voltage is measured at the Main LVPS between P J1 pin 1 and pin 3 BSD 1 2 Main Power on 2 of 2 Y N Go to AC Power RAP Turn the power OFF and disconn...

Page 1006: ...ltage at the Finisher Outlet 1 If AC Voltage is not present go to the AC Power RAP 2 If AC Voltage is present open the ESS Cover PL 35 1 If STBY 5VDC LED Green CR231 Figure 1 is not lit go to STBY 5VDC Power RAP If 24VDC LED Orange CR201 Figure 1 is not lit go to the 24VDC Power RAP If there is some indication of power from the machine perform GP 20 Long Boot Diagnostic Tests If the UI remains bla...

Page 1007: ... to the machine after gathering the data from an external server All communication is via a secure network link Figure 1 Network Diagram Xerox Secure Access shall be controlled via the CentreWare Internet Services GUI The active status is displayed in tools within Access Control If communication cannot be established with the Xerox Secure Access Server the service may be temporarily disabled by to...

Page 1008: ... on the Secure Access Authentication Device Uplink and Downlink Ethernet ports do not cycle on and off as the controller goes through its boot up process or if the audible tone is not heard Install a new Secure Access Authentication Device NOTE A new device will require the Secure Access Administrator to reconfigure the server with the new MAC address for the new part Be sure to inform the Secure ...

Page 1009: ...s indi cates the network may not work properly Ask customer to check with Network Adminis trator If the Ethernet green LED on the Authentication Device is either on or flashing contact the Secure Access Administrator The Red LED on Card Reader Flashes Rapidly This indicates a valid card but does not correspond to a valid Secure Access Account at the server test with a known valid user s card If al...

Page 1010: ...equest from another computer When Do not spool is set for Receiving Buffer Check that the main processor is processing a print A write error dialog appears indicating that there are no areas to stored the files in queue After print process has been completed in the main processor issue a print request or switch the main processor setting to the spool mode The number of connections in the main pro ...

Page 1011: ...eceiving print data and the print data size is larger than the hard disk or memory remaining capacity the print data will not be received NOTE If the print data exceeds the receiving capacity some computers will resend data immediately In this case the computer looks like stopped As a corrective action for this abort sending the print data on the computer b When Do not spool is set for SMB Spool W...

Page 1012: ...s not match the print environment settings of the workstation When the workstation uses Windows make settings so that it does not output Ctrl D The number of print queues that exceeds the maximum number of supported queues has been set Use NWADMIN from the workstation to check that the desired print queue is allocated in the list of the printers in Allocation of the target printer Resend print dat...

Page 1013: ...hat the appropriate printer object status is set to job standby Use the CentreWare Utilities CD ROM from the workstation to set a dif ferent device name The NetWare port is not enabled Print the System Settings List to check if the network number remains 0000000 NetWare server down when the IPX SPX is being used Also check if the IP address remains 0 0 0 0 Fixed IP address not set or address provi...

Page 1014: ...rint instruction was issued from a computer when the machine is turned OFF Printing Not Avail able status Network Error Check that the machine is turned ON Turn ON the machine Print instructions are issued from multiple computers to the machine at the same time Printing Not Avail able status Network Error None None printing will be automatically resumed Print files cannot be spooled due to insuffi...

Page 1015: ...puter In this case even if a new print instruction is issued after the power is turned ON the stored print data will be printed first At Printing When Hard Disk or Memory is set for lpd Spool When the machine starts receiving print data and the print data size is larger than the HDD spool area or memory remaining capacity the print data will not be received NOTE If the print data exceeds the recei...

Page 1016: ... is 297x432mm A3 or 11 x17 for the standard size The Mailbox method allows up to 999 sheets to be read in a single scan operation Check for Mail Failure Corrective Action Table 10 CWIS Symptoms Corrective Action Cannot be connected to Cen treWare Internet Services Check that the machine is operating properly Check that the machine is turned ON Same as above Check that Internet Services is activate...

Page 1017: ...cuit Diagram for the correct voltage The voltage corre sponds with the voltage shown in the Circuit Diagram Y N Check for short circuit s that may be loading down the line Check the power input to the PWB s If this does not resolve the problem replace the PWB Refer to the Circuit Diagram Check the wires from the PWB to the sensor for opens shorts or loose contacts If the wires are OK replace the s...

Page 1018: ...voting flag or a rotat ing actuator on a shaft or roll Some sensors have built in inverters and the outputs will go to the low L state when the sen sors are blocked In other situations the processing of the signal in control logic may cause the logic level displayed on the UI or the PWS to be the opposite of the actual voltage output by the sensor The specific RAP and or Circuit Diagram will indic...

Page 1019: ...it appear to operate normally Check the adjustment of the sensor Clean the sensor Check the sensor actuator flag for proper operation Check for intermittent connections shorted or open wires If the problem continues replace the sensor Figure 1 Typical Transmissive Sensor Circuit Diagram OF 99 3 Switch Procedure NOTE To view the Circuit Diagram for this procedure refer to Figure 1 Enter Component C...

Page 1020: ...D Y N Refer to the 24 VDC wirenets check the input power to the control PWB 24 VDC is present Y N Use the 24 VDC wirenets to troubleshoot the problem Replace the control PWB Check the wire in the powered leg of the circuit J407 pin A7 in the exam ple Figure 1 for a short circuit to GND If the wire is OK replace the clutch or solenoid Disconnect the connector J407 in the example Figure 1 Check cont...

Page 1021: ...of the Motor and GND Y N There is 24VDC measured between the PWB Pin 4 of the PWB and GND Y N Replace the PWB Check the wire between the PWB Pin 4 and the Motor Pin 1 for an open circuit or poor contact Replace the motor Check the wire between the PWB Pin 3 and the Motor Pin 2 for an open circuit or poor contact Replace the PWB Figure 1 Motor CD OF 99 7 2 Wire Motor On Procedure NOTE To view the C...

Page 1022: ...r poor contact Enter Component Control XXX XXX There is 24VDC measured between the PWB Pin 4 and GND Y N There is 24VDC measured between the Nip Release Solenoid Pin 3 and GND Y N Replace the Nip Release Solenoid Check the wire between the PWB Pin 4 and the Nip Release Solenoid Pin 3 for an open circuit and poor contact Follow the following when the release caused a problem Go to the Component Con...

Page 1023: ...e voltage at each pin of J2 example only refer to the actual Circuit Diagram for the correct voltage and connector designation 24 VDC is measured at each pin Y N Disconnect J2 Measure voltage at P2 1 and P2 6 24 VDC is measured Y N Switch machine off then on Measure voltage at P2 1 and P2 6 24 VDC is mea sured Y N If an interlock circuit is present check the interlock circuit Repair as required If...

Page 1024: ...on 3 23 IQS9 Side Edge Deletion Specification 3 24 IQS10 Resolution Specification 3 25 IQS11 Skips And Smears Specification 3 26 IQS12 Magnification Specification 3 27 IQS13 Background Specification 3 28 Defect Samples Image Defect Samples 3 29 Auger Mark 3 29 Strobing 28mm or 14mm Pitch Density 3 30 White Streaks Process Direction 3 30 Black Bands 3 31 Toner Contamination 3 31 Toner Splattering 3...

Page 1025: ...s of the paper IQ8 RAP Process Direction Bands Streaks and Smears Vertical black lines or white streaks running in the direc tion of the paper orientation IQ9 RAP Unfused Copy Toner Offset Printed images are not properly fused onto the paper The images come off easily when rubbed IQ10 RAP Repeating Bands Streaks Spots and Smears Horizontal black lines or white streaks running in the direction of t...

Page 1026: ...ng the print cycle turn off the power after the feeding sound is heard i e terminate processing midway through copying Check the surface of the drum There is a considerable amount of toner left on the surface of the drum Y N Replace the MCU PWB PL 18 2 If the problem persists replace the ESS PWB PL 35 2 Replace the BTR If the problem persists replace the HVPS and the MCU PWB PL 18 2 IQ4 Wrinkled I...

Page 1027: ...L 18 1 If the problem persists replace the ESS PWB PL 35 2 IQ6 Background RAP Toner smudges appear on the whole or part of the page The smudges appear as extremely bright gray stains Procedure Check for dirt on the Platen Glass The Platen Glass is clean Y N Clean the Platen Glass If there is a stubborn stain replace the Platen Glass PL 1 2 Remove the Xerographic Cartridge PL 8 1 and reinstall Turn...

Page 1028: ... Replace the BTR PL 6 1 Replace the MCU PWB PL 18 2 If the problem persists replace the ESS PWB PL 35 2 IQ8 Skew Misregistration RAP Printed images are not parallel to the edges of the paper Procedure Check the location where the machine is installed The machine is installed on a stable hor izontal surface Y N Install the machine on a stable horizontal surface Remove the Xerographic Cartridge PL 8...

Page 1029: ...ck for dirt in the paper delivery path The paper delivery path is clean Y N Clean the paper delivery path Check the IIT Carriage Mirror The mirror is clean and there is no distortion Y N Clean the mirror If there is distortion replace the mirror Remove the Fuser Unit PL 7 1 Check for dirt on the surface of the Heat Roll The surface of the Heat Roll is clean Y N Clean the Heat Roll If there is diff...

Page 1030: ...ion of the paper orientation Procedure Check the moving parts of the IIT Carriage for foreign substances and distortion There are no foreign substances or distortion of the parts Y N Remove the foreign substances If there is distortion in the Capstan Pulley Capstan Shaft or Carriage Cable PL 1 3 replace the parts accordingly Remove the Xerographic Cartridge PL 8 1 and reinstall Turn the power Off ...

Page 1031: ...ularly over the whole page Procedure Check for dirt on the Platen Glass The Platen Glass is clean Y N Clean the Platen Glass If there is a stubborn stain replace the Platen Glass PL 1 2 Remove the Xerographic Cartridge PL 8 1 and reinstall Turn the power Off On and print The problem reoccurs Y N End Install a new Xerographic Cartridge PL 8 1 Turn the power Off On and print The problem reoccurs Y N...

Page 1032: ...If the problem reoccurs replace the ROS PL 2 1 If the problem reoccurs replace the MCU PWB PL 18 2 If the problem reoccurs replace the ESS PWB PL 35 2 IQ15 Blank Image RAP Paper is printed completely white BSD Reference BSD 6 8 ROS Laser Control 1 of 2 Procedure Check the installation of the ROS REP 6 2 The ROS is installed correctly Y N Install the ROS correctly REP 6 2 Check the drum ground cont...

Page 1033: ... Updated 12 2011 07 2011 3 11 WorkCentre 5335 Family Service Documentation IQ15 Image Quality Initial Issue Replace the BTR PL 6 1 If the problem persists replace the HVPS PL 18 1 and the MCU PWB PL 18 2 A ...

Page 1034: ...rd Test Pattern USCO XCL 82P524 XL 82P521 Output Reference Guide USCO XL SIR 542 00 Visual Scale USCO XL 82P448 Standard Test Pattern 82P524 82P521 Procedure This test pattern is the standard multinational test pattern used for the evaluation of copy qual ity for those products Side A Figure 1 is used to evaluate solid area density uniformity exposure level registration skew and lead edge deletion...

Page 1035: ...12 2011 07 2011 3 14 WorkCentre 5335 Family Service Documentation Initial Issue Image Quality Side B Figure 2 is used to evaluate skips and smears resolution and magnification Figure 2 Standard Test Pattern Side B ...

Page 1036: ...ntation Image Quality Initial Issue Output Reference Guide SIR542 00 Procedure This test document serves as a reference guide for measuring the solid area density of the Side A copies of the test pattern 82P524 and 82P521 Figure 3 Figure 3 Output Reference Guide SIR542 00 ...

Page 1037: ...ndard Test Pattern Figure 1 evaluate the solid area density per the following table Figure 1 Standard Test Pattern Side A Table 1 Solid Area Density Specification Copies Copy Quality Mode Specification Input Density Output Density 1 Normal The 1 0 solid area density nearest the center of the copy should be the 1 0 solid area density block on the Output Reference Guide 1 0 1 0 ...

Page 1038: ...5335 Family Service Documentation Image Quality Initial Issue IQS2 Uniformity Specification Procedure Make a copy of Side A of the Standard Test Pattern The density of all the 1 0 blocks are same Figure 1 Figure 1 Standard Test Pattern 1 0 Blocks ...

Page 1039: ...f the Standard Test Pattern In the Standard Copy mode and with the copy darkness control set at the middle of the scale the 0 20G Or0 20B line pair must be copied completely In the Standard Copy mode and with the copy darkness control set two level lighter from at the middle of the scale the 0 10 line pair should not copy at all Figure 1 Figure 1 Exposure Level ...

Page 1040: ...he Standard Test Pattern The center 10 mm reference line on the copy must be 10 mm plus or minus the ranges listed in the following charts from the lead edge of a 100 copy Figure 1 Figure 1 Lead Edge Registration Table 1 Specification of Lead Edge Registration Configuration Range Platen Simplex 1 6mm Platen Duplex 2 0mm Platen MPT 2 2mm DADF Simplex 2 2mm DADF Duplex 3 0mm ...

Page 1041: ...e A of the Standard Test Pattern For a copy that is folded in half the crease in the copy should be within the following ranges from the center line of a 100 copy Figure 1 Figure 1 Side Edge Registration Table 1 Specification of Side Edge Registration Configuration Range Platen Simplex 2 1mm Platen Duplex 2 5mm Platen MPT 3 0mm DADF Simplex 2 9mm DADF Duplex 3 2mm ...

Page 1042: ...ation Procedure Use Side A of the Standard Test Pattern Skew must be within the following ranges with respect to each other at the two 10 mm refer ence lines shown Figure 1 Figure 1 Skew Table 1 Specification of Skew Configuration Range Platen Simplex 1 42 Platen Duplex 1 87 Platen MPT 1 78 DADF Simplex 2 04 DADF Duplex 2 40 ...

Page 1043: ...tation Initial Issue Image Quality IQS7 Lead Edge Deletion Specification Procedure Use Side A of the Standard Test Pattern The image deleted intentionally along the lead edge must be 2 0 mm from the lead edge of the copy Figure 1 maximum is 4mm Figure 1 Lead Edge Deletion ...

Page 1044: ...tation Image Quality Initial Issue IQS8 Trail Edge Deletion Specification Procedure Use Side A of the Standard Test Pattern The image deleted intentionally along the trail edge must be 2mm from the trail edge of the copy Figure 1 maximum is 4mm Figure 1 Trail Edge Deletion ...

Page 1045: ...tation Initial Issue Image Quality IQS9 Side Edge Deletion Specification Procedure Use Side A of the Standard Test Pattern The image deleted intentionally along both of side edge must be 2mm from the side edge of the copy Figure 1 maximum is 4mm Figure 1 Side Edge Deletion ...

Page 1046: ...n The complete resolution of designated LP mm lines for specific magnification percentages is listed in Table below It is also required that the designated LP mm lines be resolved in the top to bottom direction and the side to side direction over the entire copy Figure 1 Figure 1 Resolution Table 1 Resolution Specifications Magnification Resolution LP mm 70 2 5 100 4 3 141 3 5 200 3 5 ...

Page 1047: ...rd Test Pattern Reduction Except for the first 2 mm from the lead edge of the copy 1 8 ladder chart must be completely resolved 100 Enlargement Except for the first 2 mm from the lead edge of the copy 2 5 ladder chart must be completely resolved Figure 1 Figure 1 Skips and Smears Table 1 Skips and Smears Specifications Magnification Ladder LP mm 70 1 8 100 2 5 141 2 5 200 2 5 ...

Page 1048: ...ed in Table below Refer to Figure 1 for the areas to be measured For 65 and 101 use areas A and B for the magnification in the lead edge to trail edge direction and areas C and D for magnification in the front to rear direction For 154 use areas A and E for magnification in the lead edge to trail edge direction and areas C and F for magnification in the front to rear direction Figure 1 Areas of Si...

Page 1049: ...e Quality IQS13 Background Specification Procedure Use Side A of the Standard Test Pattern Compare images of the test pattern Figure 1 made from the document glass with the visual scale 82P448 The background of the images must not be darker than the reference area C Figure 1 Figure 1 Test Pattern ...

Page 1050: ...gures contain examples of defects and their possible causes Moire Due To Interference With Copy Original Light Background Due To Auto Exposure In Copies Of Originals With Frames Fluctuation In Auto Exposure Values For Copies Of Originals Of Medium Density Gradation Jump In Text Photo Mode For 100 lpi Photo Originals CVT Constant Velocity Transport Scan Streaks Defects Related To Scan Print Moire I...

Page 1051: ...er Magnetic Roll bias Corrective Action 1 Replace the Xerographic Cartridge PL 8 1 White Streaks Process Direction Figure 1 White Streaks Process Direction Defect Sample Cause 1 Foreign substances are blocking the ROS Laser 2 Developer material clogging on the Developer Magnetic Roll due to foreign substances Corrective Action 1 Clean the light path between the ROS and the Xerographic Cartridge an...

Page 1052: ...Defect Sample Cause 1 The developer material is not well mixed Corrective Action 1 Mix the developer material by processing blank paper Toner Contamination Figure 1 Toner Contamination Defect Sample Cause 1 Cloud toner dropped from the Xerographic Cartridge Corrective Action 1 Mix the developer material by processing blank paper 2 Replace the Xerographic Cartridge PL 8 1 ...

Page 1053: ...1 Paper size mismatch occurred tray settings and paper size are different 2 The resistance of the paper increased under dry conditions Corrective Action 1 Check the tray settings 2 Use paper from a freshly opened packet White Spots Irregular Figure 1 White Spots Irregular Defect Sample Cause 1 The resistance of the paper increased under dry conditions Corrective Action 1 Use paper from a freshly o...

Page 1054: ...sparency mode Regular Blanks In Process Direction Spots Streaks Bands etc Figure 1 Regular Blanks In Process Direction Spots Streaks Bands etc Defect Sam ple Cause 1 94mm pitch Drum Scratches or foreign substances 2 28mm pitch Developer Roll Developer material fixed on the Developer Roll 3 44mm pitch Charger Scratches or foreign substances 4 80mm pitch Fuser H R Scratches or foreign substances Cor...

Page 1055: ... Spots Streaks Bands etc Defect Sample Cause 1 94mm pitch Drum Scratches or foreign substances 2 28mm pitch Magnetic Roll Developer material fixed on the Magnetic Roll 3 44mm pitch BCR Scratches or foreign substances 4 80mm pitch Heat Roll Scratches or foreign substances 5 19mm pitch Fuser Roll Exit Dirt 6 44mm pitch Registration Dirt Corrective Action 1 1 4 5 6 Clean or replace the Xerographic Ca...

Page 1056: ...Direction Side 2 Defect Sample Cause 1 94mm pitch Fuser Pressure Roll Scratches or foreign substances 2 59mm pitch BRT Roll Dirt scratches or paper size mismatch 3 44mm pitch Pinch Roll Dirt Corrective Action 1 1 2 3 Clean or replace the relevant parts 2 2 Change the tray settings Transparency Blocking Figure 1 Transparency Blocking Sample Image Cause 1 Transparencies were continuously printed in ...

Page 1057: ...e the orientation of the original Light Background Due To Auto Exposure In Copies Of Originals With Frames When Auto Exposure is turned On for originals with dark frames along the Lead Registration Edge the suppression value is set so large such that areas of medium density appear extremely light Figure 1 Light Background in circled area for example Due To Auto Exposure In Cop ies Of Originals Wit...

Page 1058: ...m Density When Auto Exposure is turned On for originals with background of medium density 0 5G the effectiveness of Auto Exposure fluctuates for each job Cause As medium density 0 5G is near the upper limit value for background detection the Auto Exposure value fluctuates according to the result of background detection that varies accord ing to the variations in the density of the original and how...

Page 1059: ...jump Figure 1 Gradation Jump In Text Photo Mode For 100 lpi Photo Originals Defect Sam ple Cause As Text Photo mode gives priority to 175 lpi halftone dots and text quality Sharpen Edge is performed for lower lpi Corrective Action Make copies in Photo mode Secondary defect Text is blurred Change the setting from More Text to Text and then to Photo and More Photo Secondary defect Image quality of p...

Page 1060: ...en though CVT streak detection is performed for both color and B W scans there may be cases where foreign substances on the CVT Glass could not be detected and removed Corrective Action Clean the CVT Glass Defects Related To Scan Print Moire may occur when scanned images are printed Cause Interference with the printer screen and printer driver resolution conversion processing by the original cause...

Page 1061: ...ound Black discoloration occurs around white texts with a certain background density causing diffi culties in reading the text Cause Discoloration occurs during resolution conversion in Fax Send Due to separation error in text graphic separation parts determined as text are darkened and are output as graphics that look like dark smears Occurrences and severity of the occurrences vary according to ...

Page 1062: ...Trays 1 2 3 and 4 Assembly 4 53 REP 7 2 MSI Assembly 4 54 REP 7 3 Tray 3 Cable 4 55 REP 7 4 Tray 4 Cable 4 58 8 Paper Feeders REP 8 1 Tray 1 Feeder Assembly 4 61 REP 8 2 Tray 2 Feeder Assembly 4 63 REP 8 3 Tray 3 Feeder Assembly 4 64 REP 8 4 Tray 4 Feeder Assembly 4 65 REP 8 5 Feed Nudger Retard Roll 4 66 REP 8 6 MSI Feed Roll 4 67 REP 8 7 Takeaway Motor Assembly 4 68 9 Xerographics REP 9 1 Xerogr...

Page 1063: ...fice Finisher LX 4 164 REP 13 25 Eject Motor Office Finisher LX 4 164 REP 13 26 Front Rear Tamper Motor Office Finisher LX 4 165 REP 13 27 Front Rear Tamper Home Sensors Office Finisher LX 4 165 REP 13 28 Compiler No Paper Sensor Office Finisher LX 4 166 REP 13 29 Front Rear Carriage Assembly Office Finisher LX 4 167 REP 13 30 Booklet PWB Office Finisher LX 4 167 REP 13 31 Booklet Maker Assembly O...

Page 1064: ...from static damage If a wrist strap is not available touch some metallic parts to discharge the static electricity before servicing 1 Switch off the power and disconnect the power cord 2 Remove the following covers Figure 1 a Pull off the ESS Cap Cover b ESS Cover 2 Screws c Left Rear Middle Cover 2 Screws d Rear Lower Cover 3 Screws Figure 1 Removing Covers 3 Remove the HDD Figure 2 a Disconnect ...

Page 1065: ... servicing 1 Switch off the power and disconnect the power cord 2 Remove the following covers Figure 1 a Pull off the ESS Cap Cover b ESS Cover 2 Screws c Left Rear Middle Cover 2 Screws d Rear Lower Cover 3 Screws Figure 1 Removing Covers 3 Perform the following Figure 2 a Disconnect the MCU PWB connectors 3 and release the wires from the clamps on the ESS PWB panel b Disconnect the ESS PWB conne...

Page 1066: ... to discharge the static electricity before servicing CAUTION A loss of serialization and billing data will occur and disable the machine if both the ESS PWB with EPROM and the MCU PWB with EPROM are replaced at the same time 1 Switch off the power and disconnect the power cord 2 Remove the following covers Figure 1 a Pull off the ESS Cap Cover b ESS Cover 2 Screws c Left Rear Middle Cover 2 Screw...

Page 1067: ...WB PJ s 6 Perform the following Figure 5 a Remove the Screws 3 on the left side of the PWB b Loosen the center and right side Screws 6 Figure 5 Removing Screws 7 Remove the left side of the PWB panel Figure 6 a Remove the PWB connector Screws 5 b Remove the panel left side Screws 5 Figure 6 Removing Screws 8 Remove the ESS PWB 6 Screws Figure 7 Figure 7 Removing Screws b a b a 8 ...

Page 1068: ... optional from the old ESS PWB onto the new PWB 2 To reinstall carry out the removal steps in reverse order 3 For easier reinstallation of the ESS PWB perform the following a Reinstall the PWB with the right screws 3 and center screws 3 but do not tighten them b Reinstall the panel left side and tighten the screws 5 c Reinstall the PWB connector screws 5 and tighten them d Reinstall the PWB left s...

Page 1069: ...l CAUTION ESD procedures must be used when removing or replacing PWBs Damage to electrical com ponents is likely if static discharge reaches components Always wear a wrist strap to protect electrical parts from static damage If a wrist strap is not available touch some metallic parts to discharge the static electricity before servicing CAUTION A loss of serialization and billing data will occur an...

Page 1070: ...he new MCU PWB Figure 4 Figure 4 EEPROM Replacement CAUTION A fatal error occurs to machine software if the MCU PWB is replaced before the EPROM is installed on MCU PWB and powered on 1 When replacing the MCU PWB install the EEPROM from the old MCU PWB onto the new PWB 2 To reinstall carry out the removal steps in reverse order 3 Switch on the machine power 4 Verify that the serial numbers and bil...

Page 1071: ...wer and disconnect the power cord 2 Remove the Right Cover 2 2 Screws Figure 1 Figure 1 Removing Screws 3 Disconnect the Main LVPS connector 8 Figure 2 Figure 2 PJ s 4 Remove the Main LVPS and Chassis 4 Screws Figure 3 Figure 3 Removing Screws 5 Remove the Main LVPS 12 Screws Figure 4 Figure 4 Removing Screws Replacement 1 To reinstall carry out the removal steps in reverse order 2 4 5 ...

Page 1072: ...Cover b ESS Cover 2 Screws c Left Rear Middle Cover 2 Screws d Fax Cover and Rear Upper Cover 2 Screws e Rear Lower Cover 3 Screws Figure 1 Removing Covers 3 Remove the Fuser Exhaust Fan Assembly Figure 2 a Disconnect the connector b Remove the Screw 1 and the fan assembly Figure 2 Fuser Exhaust Fan 4 Disconnect the following connectors Figure 3 a Takeaway Motor connector b MCU PWB top and right s...

Page 1073: ...CU PWB chassis to the left Figure 4 Removing Screws CAUTION Be careful not to damage any components on the motor PWB s when removing or replacing the Main Drive 6 Remove the Main Drive Figure 5 a Remove the Screws 4 b Lift the unit up to remove the drive belt from the pulley then remove the Main Drive Figure 5 Removing Screws Replacement 1 To reinstall carry out the removal steps in reverse order ...

Page 1074: ...Figure 1 1 Disconnect the connector Figure 1 Connector 3 Remove the DADF Figure 2 1 Tilt the Counter Balance in the direction of the arrow and remove it from the installation holes Figure 2 Tilt Counter Balance Replacement 1 To install carry out the removal steps in reverse order 2 Install the DADF Figure 3 1 Insert the tabs of the Counter Balance into the grooves of the installation holes Figure ...

Page 1075: ...hesive tapes 1 Switch off the power and disconnect the power cord 2 Peel off the DADF Platen Cushion Figure 1 1 Remove the DADF Platen Cushion Figure 1 DADF Platen Cushion Replacement 1 Paste on the DADF Platen Cushion Figure 2 1 Place the DADF Platen Cushion on the Platen Glass 2 Set the gap between the Registration Guide and Platen Guide 3 Slowly lower the DADF and press it onto the DADF Platen ...

Page 1076: ... Remove the DADF Front Cover Figure 1 DADF Front Cover Removal Replacement 1 To install carry out the removal steps in reverse order REP 5 4 DADF Rear Cover Parts List on PL 51 2 Removal 1 Switch off the power and disconnect the power cord 2 Turn the DADF Document Tray upside down Figure 1 1 Open the Top Cover 2 Turn the DADF Document Tray upside down Figure 1 DADF Upside Down 3 Remove the screws ...

Page 1077: ... removal steps in reverse order REP 5 5 DADF Feeder Assembly Parts List on PL 51 2 Removal 1 Switch off the power and disconnect the power cord 2 Remove the DADF Front Cover REP 5 3 3 Remove the DADF Rear Cover REP 5 4 4 Remove the DADF REP 5 1 5 Remove the DADF Document Tray REP 5 9 6 Disconnect the DADF PWB connectors Figure 1 1 Disconnect the connectors x4 2 Remove the self tapping screw and th...

Page 1078: ... DADF Feeder Assembly Figure 3 Figure 3 Align the Positioning Pin 3 When installing the Feeder Assembly to the Base Frame check the following Figure 4 A At the front The Frame of the DADF Feeder Assembly is attached to the positioning pin of the Base Frame as shown in the figure B The Bracket of the DADF Feeder Assembly is attached to the support of the Base Frame as shown in the figure Figure 4 I...

Page 1079: ...nectors x6 Figure 1 DADF PWB Connectors 4 Remove the DADF PWB Figure 2 1 Remove the self tapping screws x2 and the Ground Wires x2 2 Remove the self tapping screws x2 3 Remove the DADF PWB Figure 2 DADF PWB Removal Replacement 1 To install carry out the removal steps in reverse order 2 Switch the ROM on the new PWB with the EEPROM from the old PWB Figure 3 This is because it stores the alignment v...

Page 1080: ... the DADF Document Tray REP 5 9 6 Remove the DADF Feeder Assembly REP 5 5 7 Remove the screws that secure the Tie Plate Figure 1 1 Remove the self tapping screw 2 Remove the Ground Plate 3 Remove the self tapping screws x2 Figure 1 Tie Plate Screws 8 Remove the Left Counter Balance Figure 2 1 Remove the self tapping screws Large x2 2 Remove the Left Counter Balance Figure 2 Left Counter Balance Re...

Page 1081: ...spring pressure Left Counter Balance strong spring pressure Right Counter Balance weak spring pressure 1 Switch off the power and disconnect the power cord 2 Remove the DADF Rear Cover REP 5 4 3 Remove the DADF REP 5 1 4 Take note of the graduation of the scale Figure 1 Figure 1 Graduation Scale Marks 5 Remove the Right Counter Balance Figure 2 1 Remove the self tapping screws Large x3 2 Remove th...

Page 1082: ... Tray Parts List on PL 51 4 Removal 1 Switch off the power and disconnect the power cord 2 Remove the DADF Front Cover REP 5 3 3 Remove the DADF Rear Cover REP 5 4 4 Disconnect the connector of the DADF Document Set LED Figure 1 1 Remove the self tapping screw 2 Remove the LED Bracket 3 Remove the wire harness from the hook 4 Disconnect the connector Figure 1 DADF Set LED Connector 5 Disconnect th...

Page 1083: ...nt Tray vertically 2 Press the boss of the DADF Document Tray in the direction of the arrow and remove it from the installation hole 3 Remove the wire harness of the DADF Document Set LED from the groove of the Frame Figure 3 Boss Removal 7 Pull out and remove the wire harness at the rear side of the DADF Document Tray from the hole of the Frame Figure 4 1 Pull out and remove the wire harness thro...

Page 1084: ...ove the Top Cover Figure 1 Top Cover Removal Replacement 1 To install carry out the removal steps in reverse order REP 5 11 Harness Guide and Wire Harness Parts List on PL 51 5 Removal 1 Switch off the power and disconnect the power cord 2 Remove the DADF Front Cover REP 5 3 3 Remove the DADF Rear Cover REP 5 4 4 Remove the DADF REP 5 1 5 Remove the DADF Document Tray REP 5 9 6 Remove the DADF Fee...

Page 1085: ...ove the wire harness from the Harness Guide Figure 3 Solenoid Harness Removal 12 Disconnect the connector Figure 4 1 Disconnect the connectors x4 Figure 4 Harness Connectors 13 Remove the Harness Guide and the wire harness Figure 5 1 Remove the screw 2 Remove the screw and the Ground Wire 3 Remove the Harness Guide and the wire harness Figure 5 Harness Removal Replacement 1 To install carry out th...

Page 1086: ... 5 4 4 Remove the DADF REP 5 1 5 Remove the DADF Document Tray REP 5 9 6 Remove the DADF Feeder Assembly REP 5 5 7 Remove the Registration Chute REP 5 14 8 Remove the Top Cover REP 5 10 9 Remove the Harness Guide and the wire harness REP 5 11 10 Remove the DADF Registration Motor Figure 1 1 Remove the spring 2 Remove the screws x2 3 Remove the DADF Registration Motor Figure 1 DADF Reg Motor Replac...

Page 1087: ...he DADF REP 5 1 5 Remove the DADF Document Tray REP 5 9 6 Remove the DADF Feeder Assembly REP 5 5 7 Remove the Registration Chute REP 5 14 8 Remove the Top Cover REP 5 10 9 Remove the Harness Guide and the wire harness REP 5 11 10 Turn the DADF Feeder Assembly upside down 11 Remove the DADF Feed Motor Figure 1 1 Remove the spring 2 Remove the screws x2 3 Remove the DADF Feed Motor Figure 1 DADF Fe...

Page 1088: ...nnect the power cord 2 Remove the DADF Front Cover REP 5 3 3 Remove the DADF Rear Cover REP 5 4 4 Remove the DADF REP 5 1 5 Remove the DADF Document Tray REP 5 9 6 Remove the DADF Feeder Assembly REP 5 5 7 Turn the DADF Feeder Assembly upside down 8 Remove the Registration Chute Figure 1 1 Remove the self tapping screws x2 2 Remove the Registration Chute Figure 1 Registration Chute Removal Replace...

Page 1089: ... in reverse order REP 5 16 Takeaway Roll Parts List on PL 51 9 Removal 1 Switch off the power and disconnect the power cord 2 Remove the DADF Front Cover REP 5 3 3 Remove the DADF Rear Cover REP 5 4 4 Remove the DADF REP 5 1 5 Remove the DADF Document Tray REP 5 9 6 Remove the DADF Feeder Assembly REP 5 5 7 Remove the Registration Chute REP 5 14 8 Remove the Top Cover REP 5 10 9 Remove the Harness...

Page 1090: ...the self tapping screws x2 2 Remove the Invert Chute Figure 3 Invert Chute Removal 13 Remove the gear at the rear Figure 4 1 Remove the E Clip 2 Remove the gear Figure 4 Rear Gear Removal 14 Remove the bearing at the rear Figure 5 1 Remove the E Clip 2 Remove the bearing Figure 5 Bearing Removal 15 Remove the Ground Plate at the front Figure 6 1 Remove the self tapping screws x3 2 Remove the Groun...

Page 1091: ...earing at the front Figure 7 1 Remove the E Clip 2 Remove the bearing Figure 7 Front Bearing Removal 17 Remove the Takeaway Roll Figure 8 1 Remove the Takeaway Roll Figure 8 Takeaway Roll Removal Replacement 1 To install carry out the removal steps in reverse order 2 Install the Belt A to the Pulley of the DADF Registration Motor Figure 9 Figure 9 Belt Installation ...

Page 1092: ...Roll REP 5 16 11 Remove the Sensor Bracket Figure 1 1 Remove the self tapping screws x4 2 Disconnect the connector 3 Remove the Sensor Bracket 4 Pull out and remove the wire harnesses x2 through the hole on the Frame Figure 1 Sensor Bracket Removal Replacement 1 To install carry out the removal steps in reverse order REP 5 18 Nudger Roll Feed Roll Parts List on PL 51 12 Removal NOTE Nudger Feed RE...

Page 1093: ...rrow Figure 3 Housing Removal 6 Remove the Nudger Roll and the Feed Roll Figure 4 1 Remove the Nudger Roll 2 Remove the Feed Roll Figure 4 Nudger Feed Roll Removal Replacement 1 To install carry out the removal steps in reverse order 2 Install the Nudger Feed Roll while aligning them as shown in the figure Figure 5 Figure 5 Nudger Feed Roll Alignment 3 Go to HFSI Counter and reset Counter 955 806 ...

Page 1094: ...ced at the same time 1 Switch off the power and disconnect the power cord 2 Open the Top Cover 3 Open the Retard Roll Cover Figure 1 Figure 1 Retard Roll Cover 1 Release the hook and open the Retard Roll Cover in the direction of the arrow 4 Remove the Retard Roll Figure 2 Remove the Retard Roll Figure 2 Retard Roll Removal Replacement 1 To install carry out the removal steps in reverse order 2 Go...

Page 1095: ...BUS Updated 12 2011 07 2011 4 34 WorkCentre 5335 Family Service Documentation REP 5 19 Initial Issue Repairs Adjustments ...

Page 1096: ...ble sided tape on the inboard and outboard edges 2 Remove any tape or cushion residue from the Platen Cover Be careful not to damage the mounting surfaces Replacement 1 Place the Platen Cushion on the Platen Glass at the proper position Figure 1 1 Peel off the seals x2 2 Leave a gap of 0 5 0 3mm between the Reg Guide and the Platen Guide 3 Close the Platen Cover gently and press it onto the Platen...

Page 1097: ...rm the following Figure 1 a Open the Front Cover and the Left Hand Cover b Remove the Xerographic Cartridge and the Toner Cartridge Figure 1 Removals 3 Remove the Exit 2 Tray release the Rear Locking Tab and remove the tray Figure 2 Figure 2 Tray Removal 4 Remove the Front Left Cover and Exit Front Cover Figure 3 a Remove Screw 1 b Pull out the bottom of the Front Left Cover and remove the covers ...

Page 1098: ...Pull the top of the cover out and lift it off Figure 5 Removing Screws 7 Remove the Toner Cartridge Connector Figure 6 a Disconnect the PJ 1 b Remove Connector 1 Screw c Release the wire harness from the front clamps and left side of the Cartridge Guide Figure 6 Wires 8 Remove the Toner Cartridge Guide Figure 7 a On the left rear of the guide remove the Dispenser Tube Screw 1 b Loosen the front Sc...

Page 1099: ...t the ROS PJ s 4 and release the wire harness from the clamps Figure 9 Figure 9 PJ s CAUTION Do not touch the ROS window when holding it NOTE The ROS screws are longer then the other screws keep them with the ROS for rein stallation 11 Remove the ROS Figure 10 a Remove the Screws 5 b Remove the ROS Figure 10 Removing Screws Replacement NOTE When reinstalling the ROS be sure to seat the ROS into th...

Page 1100: ...w A and the Right Side Plate in the direc tion of arrow B Figure 2 Figure 2 Platen Glass Positioning REP 6 4 CCD Lens Assembly Parts List on PL 1 2 Removal NOTE Light axis correction using UI Diagnostics is required after replacing the parts After replacement always check the light axis and perform the light axis correction adjustment where necessary The correction steps are described in this proc...

Page 1101: ... might cause injury Be very careful when disconnect the Carriage NOTE The front and rear coatings of the Carriage Cable are different Front Silver Rear Black NOTE Only the replacement procedure for the Rear Carriage Cable is described here The replacement procedures for the Front Carriage Cable is the same as for the Rear Carriage Cable NOTE The Carriage Cables must be replaced one at a time Never...

Page 1102: ... 1 Move the Full Rate Carriage to the notch on the frame 2 Remove the screw Figure 3 Full Carriage Cable 7 Remove the Carriage Cable Figure 4 1 Remove the spring from the Frame 2 Detach the cable from the spring Figure 4 Carriage Cable Removal 8 Remove the Carriage Cable Figure 5 1 Pull out the ball from the notch of the Frame and remove the Carriage Cable Figure 5 Carriage Cable Ball Replacement ...

Page 1103: ...arriage Cable 3 Wind the Carriage Cable at the ball end around the pulley for 3 rounds Figure 8 1 Wind the cable 3 rounds 2 Fix the cable wound on the pulley with tape to prevent it from getting loose Figure 8 Taping Carriage Cable The figure below shows the number of rounds made by Carriage Cable at the front and rear Figure 9 Figure 9 Front and Rear Carriage Cable 4 Install the ball end of the C...

Page 1104: ...the pulley 3 Hang it on the pulley at the rear of Half Rate Carriage 4 Hang the spring on the Cable and attach it to the Frame Figure 11 Carriage Cable Spring End 6 Affix the cable to the Full Rate Carriage Figure 12 1 Peel off the tape 2 Move the Full Rate Carriage to the notch on the frame 3 Affix the cable to the Full Rate Carriage Figure 12 Full Rate Carriage 7 Adjust the position of Full Rate...

Page 1105: ...arness Figure 1 1 Move the Block of the Connector Housing in the direction of the arrow 2 Disconnect the Lamp Wire Harness Figure 1 Disconnecting Lamp Wire Harness 6 Remove the LED Bracket Figure 2 1 Remove the screws x3 2 Remove the LED Bracket Figure 2 LED Bracket 7 Remove the LED Lamp PWB Figure 3 1 Remove the screws x2 2 Remove the LED Lamp PWB Figure 3 LED Lamp PWB Removal Replacement 1 To in...

Page 1106: ... and disconnect the power cord 2 Remove the following parts Platen Cover or DADF Assembly REP 5 1 IIT Rear Cover PL 1 1 3 Disconnect the Lamp Wire Harness Figure 1 1 Move the Block of the Connector Housing in the direction of the arrow 2 Disconnect the Lamp Wire Harness Figure 1 Lamp Wire Harness 4 Remove the Full Rate Carriage Figure 2 1 Move the Full Rate Carriage to the notch on the frame 2 Rem...

Page 1107: ...rness Figure 3 Full Rate Carriage Upside Down 7 Remove the Lamp Wire Harness from the Harness Guide of the Half Rate Carriage Fig ure 4 1 Remove the Lamp Wire Harness from the guide Figure 4 Lamp Wire Harness Removal 8 Remove the Lamp Wire Harness from the guide Figure 5 1 Remove the Lamp Wire Harness from the guide Figure 5 Lamp Wire Harness Guide 9 Disconnect the Lamp Wire Harness from the IIT P...

Page 1108: ...s List on PL 1 4 Removal NOTE Do not touch the Light Guide using bare hands 1 Switch off the power and disconnect the power cord 2 Remove the DADF REP 5 1 3 Remove the Platen Glass REP 6 3 4 Move the Full Rate Carriage to the notch on the Frame 5 Remove the LED Bracket Figure 1 1 Remove the screws x3 2 Remove the LED Bracket Figure 1 LED Bracket Removal 6 Remove the Light Guide Figure 2 1 Remove t...

Page 1109: ... 9 Carriage Motor Parts List on PL 1 6 Removal 1 Switch off the power and disconnect the power cord 2 Remove the following parts DADF REP 5 1 Filter Cover PL 19 2 Rear Upper Cover PL 19 2 IIT Right Cover PL 1 1 IIT Rear Cover PL 1 1 IIT Top Cover PL 1 1 3 Remove the Carriage Motor Figure 1 1 Disconnect the connector 2 Remove the spring 3 Remove the screws x3 4 Remove the Carriage Motor Figure 1 Ca...

Page 1110: ...up and then perform the firmware upgrade GP 3 and GP 16 Downloading Soft ware CAUTION Static electricity may damage electrical parts Always wear a wrist band during servicing If a wrist band is not available touch some metallic parts before servicing to discharge the static electricity 1 Switch off the power and disconnect the power cord 2 Remove the IIT Rear Cover Figure 1 1 Remove the cover 2 Di...

Page 1111: ...WB Connectors 4 Remove the IIT PWB Figure 3 1 Remove the screws x6 2 Remove the IIT PWB Figure 3 IIT PWB Removal Replacement 1 To install carry out the removed steps in reverse order 2 When the PWB is replaced remove the EEPROM from the old PWB and install it onto the new one Figure 4 refer to Downloading Software GP 16 Figure 4 EEPROM ...

Page 1112: ...ecure the Control Panel Figure 2 1 Remove the screws x2 Figure 2 Control Panel Screws 5 Remove the Control Panel Figure 3 1 Hold the Control Panel and slide it slowly to the front 2 Release the UI Cable from the hooks 3 Release the hook at the bottom of the Connector Housing and disconnect the connector 4 Disconnect the connector of the USB Cable Figure 3 Control Panel Removal 6 Turn the Control P...

Page 1113: ...er Cover Figure 5 Figure 5 UI Lower Cover Removal 10 Turn the Control Panel upside down 11 Remove the UI Lower Cover Figure 6 1 Remove the self tapping screws x9 2 Remove the UI Lower Cover Figure 6 UI Lower Cover Removal 12 Remove the Base Frame Figure 7 1 Remove the self tapping screws x7 2 Remove the Base Frame Figure 7 Base Frame Removal Replacement 1 To install carry out the removal steps in ...

Page 1114: ...paper from the tray 2 Pull the tray open 3 Remove Paper Tray 3 a Loosen the screw holding the stop bracket and move the stop bracket away from the tray Figure 1 b Remove the tray Figure 1 Removing Screw Replacement 1 To reinstall carry out the removal steps in reverse order Removal Paper Tray 4 CAUTION When removing Tray 4 be sure to support the Tray 4 Transport Assembly to prevent damaging the tr...

Page 1115: ... Remove the following covers Figure 1 a Pull off the ESS Cap Cover b ESS Cover 2 Screws c Left Rear Middle Cover 2 Screws d Rear Lower Cover 3 Screws Figure 1 Removing Covers 3 Perform the following steps Figure 2 a Remove the Left Rear Covers 1 Screw b Remove the Left Rear Lower Cover 1 Screw c Disconnect P J406 from the MCU PWB and release the wire harness to the MSI from the clamps Figure 2 Rem...

Page 1116: ... out the removal steps in reverse order REP 7 3 Tray 3 Cable Parts List on PL 11 3 Removal NOTE This procedure shows the removal of the Front Cables the steps to remove and replace the Rear Cables are the same NOTE The Screws used in the Tray are of different Length and Threads keep the screws with the parts for correct replacement 1 Switch off the power and disconnect the power cord 2 Remove Pape...

Page 1117: ...ake Figure 2 Figure 2 Brake Removal 5 Remove the Screw 1 and Bracket Figure 3 Figure 3 Bracket Removal 6 Release the Cables from the Shaft Figure 4 a Remove the E Ring and Gear b Slide the Pulley c Release the Cables from the Shaft detente Figure 4 Cable Release 7 Remove the Guide Figure 5 a Remove the Screws 4 b Remove the Guide Figure 5 Guide Removal ...

Page 1118: ...6 a Remove the Screw 1 b Remove the Guide Figure 6 Guide Removal 9 Remove the Cables Figure 7 a Remove the Pulleys 2 b Raise the Plate and remove the Cables through the plate holes Figure 7 Cable Removal Replacement NOTE Be careful not to twist or cross over the cables when installing them 1 To install carry out the removal steps in reverse order ...

Page 1119: ... the Rear Cables are the same NOTE The Screws used in the Tray are of different Length and Threads keep the screws with the parts for correct replacement 1 Switch off the power and disconnect the power cord 2 Remove Paper Tray 4 REP 7 1 3 Remove the Cover Figure 1 a Remove the Screws 2 b Remove the Cover Figure 1 Cover Removal 4 Remove the Screws 2 and the Brake Figure 2 Figure 2 Brake Removal 5 R...

Page 1120: ... Release the Cables from the Shaft detente Figure 5 Cable Release 8 Remove the Guide Figure 6 a Remove the Screw 1 b Remove the Guide Figure 6 Guide Removal 9 Remove the Cables Figure 7 a Remove the Pulleys 2 b Raise the Plate and remove the Cables through the plate holes Figure 7 Cable Removal Replacement NOTE Be careful not to twist or cross over the cables when installing them 1 To install carr...

Page 1121: ...BUS Updated 12 2011 07 2011 4 60 WorkCentre 5335 Family Service Documentation REP 7 4 Initial Issue Repairs Adjustments ...

Page 1122: ...and Cover b Disconnect P J409 on the MCU PWB and release the wire harness from the clamps Figure 1 P Js NOTE Support the Left Hand Cover Assembly when releasing the supports to prevent damag ing the cover 5 Remove the Left Hand Cover Assembly Figure 2 a Twist the Front Support and remove it from the slot b Remove the K Clip and remove the Rear Support from the pin c Move the cover down to a horizo...

Page 1123: ...ng the wires when reinstalling the chute a Remove the Screws 2 b Release the Tab and remove the chute Figure 5 Removing Screws 9 Perform the following Figure 6 a Disconnect Feeder 1 P Js 2 b Loosen the harness bracket remove the Screws 3 Figure 6 Removing Screws P Js 10 Remove Feeder 1 Figure 7 a Remove the Screws 2 b First slide out the front of the feeder then remove it Figure 7 Removing Screws ...

Page 1124: ...the pin b Raise the cover then move the rear of the cover out and remove the cover from the front pivot Figure 1 Removing Cover NOTE The harness cover screw has a different thread than the other screws keep it with the harness cover for re installation 5 Remove the harness cover 1 Screw Figure 2 Figure 2 Removing Screw 6 Perform the following Figure 3 a Disconnect Feeder 2 P Js 2 and release the h...

Page 1125: ...and 4 REP 7 1 3 Perform the following Figure 1 a Remove the Left Lower Cover 2 Screws b Open the Left Cover Assembly Figure 1 Covers 4 Remove the Harness Cover 1 Screw Figure 2 Figure 2 Removing Screw 5 Disconnect Feeder 3 P Js 2 and release the harness from the clamp Figure 3 Figure 3 P Js 6 Perform the following Figure 4 a Removing the Feed Out Chute b Remove Tray 3 Feeder left side mounting scr...

Page 1126: ... 4 Feeder Assembly Parts List on PL 11 7 Removal 1 Switch off the power and disconnect the power cord 2 Remove Paper Trays 1 2 3 and 4 REP 7 1 CAUTION Be sure to support Feeder 4 when removing the screws and bracket to prevent damaging the feeder 3 Remove Feeder 4 Figure 1 a Release the wire harness on Feeder 4 from the clamps b Remove the rear mounting screws 2 c Remove the front mounting screw a...

Page 1127: ... and 4 are the same NOTE The Feed Nudger and Retard Rolls 3 must be replaced at the same time NOTE After replacing the Feed Nudger and Retard Rolls reset the HFSI Counter for that feeder 1 Remove the Paper Tray REP 7 1 2 Slide the guide to the front Figure 1 Figure 1 Guide 3 Remove the Feed Nudger and Retard Rolls 3 Figure 2 a Release the locking tab and slide the roll off the shaft Figure 2 Remov...

Page 1128: ...llowing Figure 1 a Remove the Duplex Lower Chute b Remove the screws 2 and the MSI Top Cover Figure 1 Removing Screws 3 Release the Core Roll locking tab from the shaft and slide it to the front Figure 2 Figure 2 Roll 4 Slide the Feed Roll to the front to clear the locating pin and remove it Figure 3 Figure 3 Removal Replacement 1 To install carry out the removal steps in reverse order 2 Go to HFS...

Page 1129: ...nect the following connectors Figure 1 a Takeaway Motor connector b MCU PWB top and right side connectors and release the wires from the clamps Figure 1 P Js 4 Perform the following Figure 2 a Remove the MCU PWB chassis Screws 7 b Move the MCU PWB chassis to the left Figure 2 Removing Screws 5 Remove the Screws 3 and the Takeaway Motor Figure 3 Figure 3 Removing Screws Replacement 1 To install car...

Page 1130: ...PWB and release the wire harness from the clamps Figure 1 PJ NOTE Support the Left Hand Cover Assembly when releasing the supports to prevent damag ing the cover 4 Remove the Left Hand Cover Assembly Figure 2 a Twist the Front Support and remove it from the slot b Remove the K Clip and remove the Rear Support from the pin c Move the cover down to a horizontal position then lift it off the pivots F...

Page 1131: ... harness clamp from the rear frame c Release the wire harness from the clamps Figure 5 Wire Harness NOTE Support the Registration Transport when removing it to avoid damaging the wire har ness connectors 8 Remove the Registration Transport Figure 6 a Remove the Screws 2 b Move the Front of the transport out of the slot and remove the transport Figure 6 Removing Screws 9 Perform the following Figur...

Page 1132: ...e 8 Removals 11 Remove the Exit 2 Tray release the Rear Locking Tab and remove the tray Figure 9 Figure 9 Removing Tray 12 Remove the Front Left Cover and Exit Front Cover Figure 10 a Remove Screw 1 b Pull out the bottom of the Front Left Cover and remove the covers Figure 10 Removing Cover 13 Remove the Top Cover Figure 11 a Remove the Screws 4 b Lift the cover up and remove it Figure 11 Removing...

Page 1133: ...e Connector 1 Screw c Release the wire harness from the front clamps and left side of the Cartridge Guide Figure 13 Wires PJ 16 Remove the Toner Cartridge Guide Figure 14 a On the left rear remove the Dispenser Tube Screw 1 b Loosen the front Screws 2 c Lift the front of the guide up and remove the guide Figure 14 Removing Screws 17 Remove the ROS Cover Figure 15 a Remove the Screws 2 on the left ...

Page 1134: ...ure 17 a Release the Xerographic Module Connector from the frame b Remove the Cartridge Guide top Screws 2 Figure 17 Removing Screws 20 Release the BTR Contact Cover from the frame 2 locking tabs Figure 18 Figure 18 Removal 21 Remove the Xerographic Cartridge Guide Assembly Figure 19 a Remove the left side Screws 2 b Remove the guide routing the front and rear wire harnesses through the frame open...

Page 1135: ...harness Figure 1 Removing Screw Replacement 1 To reinstall carry out the removal steps in reverse order REP 9 3 Humidity Temperature Sensor Parts List on PL 8 2 Removal 1 Switch off the power and disconnect the power cord NOTE Do Not perform Steps 5 6 and 7 of REP 9 1 Xerographic CRU Guide To access the Humidity Temperature Sensor you do not need to fully remove the Xerographic Cartridge Guide or ...

Page 1136: ...following Figure 1 a Open the Front Cover and the Left Hand Cover b Remove the Xerographic Cartridge and the Toner Cartridge Figure 1 Removals 3 Remove the Exit 2 Tray release the Rear Locking Tab and remove the tray Figure 2 Figure 2 Removing Tray 4 Remove the Front Left Cover and Exit Front Cover Figure 3 a Remove the Screw 1 b Pull out the bottom of the Front Left Cover and remove the covers Fi...

Page 1137: ... it Figure 4 Removing Screws 6 Remove the Front Cover Figure 5 a Remove the Screws 3 b Pull the top of the cover out and lift it off Figure 5 Removing Screws 7 Remove the HVPS Figure 6 a Release the wire harness from the clamp and disconnect the connector b Remove the Screws 2 and pull the HVPS out Figure 6 Removing The HVPS Replacement 1 To reinstall carry out the removal steps in reverse order a...

Page 1138: ...er Cartridge Guide go to REP 6 2 ROS Assembly Steps 1 through 8 Replacement 1 To reinstall carry out the removal steps in reverse order REP 9 6 Toner Dispense Motor Parts List on PL 8 2 Removal 1 Switch off the power and disconnect the power cord 2 Perform the following Figure 1 a Open the Front Cover and the Left Hand Cover b Remove the Xerographic Cartridge and the Toner Cartridge Figure 1 Remov...

Page 1139: ...ay 4 Remove the Front Left Cover and Exit Front Cover Figure 3 a Remove Screw 1 b Pull out the bottom of the Front Left Cover and remove the covers Figure 3 Removing Covers 5 Remove the Top Cover Figure 4 a Remove the Screws 4 b Lift the cover up and remove it Figure 4 Removing Screws 6 Remove the Front Cover Figure 5 a Remove the Screws 3 b Pull the top of the cover out and lift it off Figure 5 R...

Page 1140: ...emove the Toner Cartridge Guide Figure 7 a On the left rear of the guide remove the Dispenser Tube Screw 1 b Loosen the front Screws 2 c Lift the front of the guide up and remove it Figure 7 Removing The Screws 9 Remove the Toner Dispense Motor Figure 8 NOTE The 4 motor screws are longer then the other screws keep them with the motor for reinstallation a Disconnect the PJ 1 b Remove the Screws 4 a...

Page 1141: ...bs and remove the BTR Assembly Figure 1 Removal 3 Remove the Left Hand Chute Cover 4 Screws Figure 2 Figure 2 Removing Screws 4 Remove the Left Hand Cover 7 Screws Figure 3 NOTE The Left Hand Cover Screws have a different thread than the other screws keep them with the cover for re installation Figure 3 Removing Screws 5 Perform the following Figure 4 a Disconnect the PJ from the Duplex Motor b Re...

Page 1142: ... Duplex Motor 2 Screws Figure 6 Figure 6 Removing Screws Replacement 1 To install carry out the removal steps in reverse order REP 10 2 Duplex Sensor Parts List on PL 14 4 Removal 1 Switch off the power and disconnect the power cord 2 Open the Left Hand Cover Figure 1 a Release the front and rear locking tabs and remove the BTR Assembly Figure 1 Removal 3 Remove the Left Hand Chute Cover 4 Screws ...

Page 1143: ...h the cover for re installation Figure 3 Removing Screws 5 Remove the Harness Guide Figure 4 a Loosen the top screw remove the bottom screw Figure 4 Removing Screws 6 Remove the Duplex Assembly from the Left Hand Cover 4 Screws Figure 5 Figure 5 Removing Screws 7 Remove the Duplex Sensor Figure 6 NOTE Be careful not to damage or lose the Sensor Actuator Spring Figure 6 Duplex Sensor Replacement 1 ...

Page 1144: ...ure 1 a Loosen the knobs 2 b Hold the Fuser by the handles and remove it Figure 1 Removal Replacement 1 To install carry out the removal steps in reverse order REP 10 4 Fuser Exit Sensor Parts List on PL 7 1 Removal CAUTION The Fuser is Hot do not start servicing the Fuser until has cooled down 1 Switch off the power and disconnect the power cord 2 Open the Left Hand Cover and remove the Fuser Fig...

Page 1145: ...acement 1 To install carry out the removal steps in reverse order REP 10 5 Exit 2 Transport Assembly Parts List on PL 17 4 Removal 1 Switch off the power and disconnect the power cord 2 Remove the following covers Figure 1 a Fax Cover b Rear Upper Cover 2 Screws Figure 1 Removing Covers 3 Perform the following Figure 2 a Open the Front Cover and the Left Hand Cover b Remove the Xerographic Cartrid...

Page 1146: ...moving Tray 5 Remove the Front Left Cover and Exit Front Cover Figure 4 a Remove Screw 1 b Pull out the bottom of the Front Left Cover and remove the covers Figure 4 Removing Covers 6 Remove the Top Cover Screws 4 Figure 5 Figure 5 Removing Screws 7 Remove the Front Cover Figure 6 a Remove the Screws 3 b Raise the Top Cover and pull the top of the Front Cover out and lift it off Figure 6 Removing ...

Page 1147: ...emoving Screws 9 Remove the Left Hand High Chute Figure 8 a Rotate the Front and Rear Stoppers 1 4 turn to release them from the brackets b Lift the rear of the Chute and slide the front out of the pivot Figure 8 Removal 10 Remove the Exit 2 Assembly Figure 9 a Disconnect the PJ s 2 b Remove the screws 4 and remove the assembly Figure 9 Removing Screws Replacement 1 To install carry out the remova...

Page 1148: ...stallation Figure 1 Removing Screws 4 Exit 2 Guide Assembly Figure 2 a Exit Gate Figure 2 Exit Gate Replacement 1 To install carry out the removal steps in reverse order REP 10 7 Exit 2 Sensor Exit Gate Solenoid Parts List on PL 17 4 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Exit 2 Assembly REP 10 5 3 Remove the screws 6 and the Exit 2 Guide Assembly Figure 1 NOTE T...

Page 1149: ...rlock Switch Parts List on PL 17 4 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Exit 2 Assembly REP 10 5 3 Remove the screws 6 and the Exit 2 Guide Assembly Figure 1 NOTE The Exit 2 Guide Assembly Screws have a different thread than the other screws keep them with the guide for re installation Figure 1 Removing Screws 4 Left Hand Chute Interlock Switch removal disconne...

Page 1150: ...emoval 1 Switch off the power and disconnect the power cord 2 Remove the Exit 2 Assembly REP 10 5 3 Perform the following Figure 1 a Disconnect the motor PJ b Remove the Rear Cover 1 Screw Figure 1 Removing Screw PJ 4 Remove the Screws 2 and the Exit 2 Motor Figure 2 Figure 2 Removing Screws Replacement 1 To install carry out the removal steps in reverse order a b 4 ...

Page 1151: ...rews are different than the other screws keep it with the cover and motor for re installation 3 Remove the Motor Cover 1 Screw Figure 1 Figure 1 Removing Screw 4 Perform the following Figure 2 a Disconnect the Offset Motor PJ b Remove the Screws 2 and the Offset Motor Figure 2 Removing Screws PJ Replacement 1 To install carry out the removal steps in reverse order NOTE Make sure the Ground Spring ...

Page 1152: ...Screw Figure 1 Figure 1 Removing Screw 4 Disconnect the PJ from the sensor and release the sensor from the cover Figure 2 Figure 2 PJ Replacement 1 To install carry out the removal steps in reverse order REP 10 12 Registration Transport Parts List on PL 15 1 Removal 1 Switch off the power and disconnect the power cord 2 Remove the MSI Assembly REP 7 2 3 Perform the following Figure 1 a Open the Le...

Page 1153: ... to a horizontal position then lift it off the pivots Figure 2 Left Hand Cover Removal NOTE Support the Registration Transport when removing it to avoid damaging the wire har ness connectors 5 Perform the following Figure 3 a Remove the transport Screws 2 b Move the Front of the transport out of the slot and move the transport out Figure 3 Removing Screws 6 Remove the Registration Transport Figure...

Page 1154: ...ist on PL 22 1 Removal 1 Switch off the power and disconnect the power cord 2 Disconnect the Integrated Office Finisher Wire Harness 1 Remove the Cover Figure 1 Figure 1 Remove Cover 2 Remove Clamp Figure 2 3 Disconnect Connectors 2 Figure 2 Figure 2 Disconnect Connectors 3 Loosen the Thumb Screws 2 Figure 3 1 Remove Cover 2 Remove Clamp 3 Disconnect Connectors 2 ...

Page 1155: ...ocedure for replacement REP 12 2 Paddle Belt Parts List on PL 22 3 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Compiler Assembly REP 12 20 4 Remove the front Pulley Figure 1 1 Remove E Clip 2 Remove Flange 3 Remove Belt from Pulley 4 Remove Pulley Figure 1 Removing the Pulley 5 Remove the Front Bearing ...

Page 1156: ...Figure 2 Removing the Front Bearing 6 Remove the Rear Gear Figure 3 1 Remove E Clip 2 Remove Gear Figure 3 Removing the Gear 7 Remove the Rear Bearing Figure 4 1 Remove Bearing Figure 4 Removing the Bearing 8 Remove the Paddle Link Assembly Figure 5 1 Remove Paddle Link Assembly Figure 5 Removing the Paddle Link Assembly ...

Page 1157: ...ddle Belt from Pulley 2 Remove Shaft Assembly in the direction of the arrow Figure 7 Removing Shaft Assembly 11 Remove the Paddle Belt Figure 8 1 Remove E Clips 2 2 Move Bearings 2 in the direction of the arrow 3 Remove Sub Paddle Shaft Assembly 4 Remove Paddle Belt Figure 8 Removing the Paddle Belt Replacement 1 Reverse the removal procedure for replacement 2 Install the Paddle Link Assembly as s...

Page 1158: ...he Bottom Cover PL 22 2 6 Disconnect the Connector Figure 1 1 Release Clamps 3 and remove the wire 2 Disconnect Connector Figure 1 Disconnecting the Connector 7 Turn over the Integrated Office Finisher 8 Remove the Sub Paddle Solenoid Assembly Figure 2 1 Disconnect Connector 2 Release Wire from Hook 3 Remove Screws 2 4 Remove Sub Paddle Solenoid Assembly Figure 2 Removing the Sub Paddle Solenoid A...

Page 1159: ...nstalling the Sub Paddle Assembly REP 12 5 Staple Assembly Parts List on PL 22 4 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Inner Front Cover PL 22 1 4 Remove the Staple Assembly Figure 1 1 Remove Clamps 2 2 Disconnect Connectors 2 3 Remove Screws 2 4 Remove Staple Assembly Figure 1 Removing the Staple...

Page 1160: ... Clamp Home Sensor Parts List on PL 22 4 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Rear Cover PL 22 1 4 Disconnect the Connector Figure 1 1 Release Clamp and remove the wire 2 Disconnect Connector Figure 1 Disconnecting Connector 5 Remove the Set Clamp Home Sensor Assembly Figure 2 1 Remove Screw 2 Re...

Page 1161: ...Assembly Parts List on PL 22 4 Removal NOTE The Integrated Office Finisher is available for use in several different machines The color of the Covers may be different from product to product however the repair procedures are the same 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Inner Front Cover PL 22 1 4 Remove...

Page 1162: ... not thread into the Upper Chute They are used like pins to secure the Upper Chute in place 7 Remove the Upper Chute Assembly Figure 2 1 Remove Screws 2 2 Remove Screw 3 Carefully Remove the Upper Chute Assembly Figure 2 Removing the Upper Chute Assembly 8 Remove the Exit Roll Assembly Figure 3 1 Remove E ring and Bearing 2 Remove E ring and Bearing 3 Remove the Exit Roll Assembly ...

Page 1163: ...er Chute PL 22 6 are not folded back on top of the Exit Roll Assembly REP 12 8 Pinch Roll Parts List on PL 22 5 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Compiler Assembly REP 12 20 4 Remove the Pinch Roll Figure 1 1 Raise Springs 4 in the direction of the arrow 2 Remove Pinch Rolls 4 Figure 1 Removin...

Page 1164: ...amps 3 and remove the wire 2 Disconnect Connectors 5 3 Remove Screws 2 4 Remove Connector Bracket Figure 1 Removing the Connector Bracket 6 Remove the Bottom Plate Figure 2 1 Release Clamps 5 and remove the wire 2 Disconnect Connectors 8 3 Remove Wire from Hook 4 Remove Screws 4 5 Remove Bottom Plate Figure 2 Removing the Bottom Plate 7 Remove the Finisher Entrance Sensor Assembly Figure 3 1 Disco...

Page 1165: ...nd disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Turn over the Integrated Office Finisher 4 Remove the Bottom Cover PL 22 2 5 Remove the Connector Bracket Figure 1 1 Release Clamps 3 and remove the wire 2 Disconnect Connectors 5 3 Remove Screws 2 4 Remove Connector Bracket Figure 1 Removing the Connector Bracket 6 Remove the Bottom Plate Figure 2 1 R...

Page 1166: ...ler Exit Sensor Assembly Figure 3 1 Remove Screw 2 Remove Compiler Exit Sensor Assembly Figure 3 Removing the Compiler Exit Sensor Assembly 8 Remove the Compiler Exit Sensor Figure 4 1 Release Clamps 2 and remove the wire 2 Disconnect Connector 3 Remove Compiler Exit Sensor Figure 4 Removing the Compiler Exit Sensor Replacement 1 Reverse the removal procedure for replacement ...

Page 1167: ...machine REP 12 1 3 Remove the Compiler Assembly REP 12 20 4 Remove the Gear Figure 1 1 Remove E Clip 2 Remove Gear 3 Remove KL Clip 4 Remove Gear Figure 1 Removing the Gear 5 Remove the Gear Pulley Figure 2 1 Remove E Clip 2 Remove Gear 3 Remove Flange Figure 2 Removing the Gear Pulley 6 Remove the Bearing Figure 3 1 Remove Bearing Figure 3 Removing the Bearing 7 Remove the Support Bearing from th...

Page 1168: ...Bearing 8 Remove the Main Paddle Shaft Assembly Figure 5 1 Remove Main Paddle Shaft Assembly Figure 5 Removing the Main Paddle Shaft Assembly 9 Remove the Support Bearing from the Main Paddle Shaft Assembly Figure 6 1 Remove E Clip 2 Remove Support Bearing Figure 6 Removing the Support Bearing Replacement 1 Reverse the removal procedure for replacement ...

Page 1169: ...ted Office Finisher Transport 5 Remove the Stapler Assembly Figure 1 1 Release Clamps 2 and remove the wire 2 Disconnect Connectors 2 3 Remove Screws 2 4 Remove Stapler Assembly Figure 1 Removing the Stapler Assembly 6 Turn over the Integrated Office Finisher 7 Remove the Transport Motor Figure 2 1 Remove Screws 2 2 Remove Belt from Pulley 3 Remove Transport Motor Figure 2 Removing the Transport M...

Page 1170: ...emove Flange Figure 4 Removing the Gear Pulley 10 Remove the Bearing Figure 5 1 Remove the Bearing Figure 5 Removing the Bearing 11 Remove the Entrance Lower Chute Assembly Figure 6 1 Remove Screws 2 2 Loosen Screws 2 3 Remove Entrance Lower Chute Assembly Figure 6 Removing the Entrance Lower Chute Assembly Replacement 1 Reverse the removal procedure for replacement ...

Page 1171: ...the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Inner Front Cover PL 22 1 4 Remove the Rear Cover PL 22 1 5 Remove the Left Cover PL 22 2 6 Remove the Upper Frame Section Figure 1 1 Remove Screw and Bracket 2 Remove Screws 2 3 Remove Screw and Bracket 4 Remove Screws 2 5 Remove the Upper Frame Section Figure 1 Removing the Upper Frame Section NOTE The ...

Page 1172: ... 8 Remove the Entrance Roll Assembly Figure 3 1 Disconnect Spring 2 Remove E Rings 2 NOTE Capture the Bearing 3 Remove Arm 4 Slide Shaft out of the Bearing in the Arm Figure 3 Removing the Gear Replacement 1 Reverse the removal procedure for replacement NOTE Ensure that the Paper Guides on the Upper Chute PL 22 6 are not folded back on top of the Exit Roll Assembly ...

Page 1173: ...he power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Inner Front Cover PL 22 1 4 Remove the Rear Cover PL 22 1 5 Remove the Left Cover PL 22 2 6 Remove the Upper Frame Section Figure 1 1 Remove Screw and Bracket 2 Remove Screws 2 3 Remove Screw and Bracket 4 Remove Screws 2 5 Remove the Upper Frame Section Figure 1 Removing the Upper Frame Section NOTE The s...

Page 1174: ...are not folded back on top of the Exit Roll Assembly REP 12 15 Finisher PWB Parts List on PL 22 7 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Turn over the Finisher 4 Remove the Bottom Cover PL 22 2 5 Remove the Finisher PWB Figure 1 1 Disconnect Connectors 12 2 Remove Screws 4 3 Remove Finisher PWB Figure 1 Remov...

Page 1175: ...emove the Tray Cover PL 22 2 8 Disconnect Connector Figure 1 1 Release Clamp 2 Remove Clamp 3 Release and remove Wire from Hook 4 Release Clamp 5 Disconnect Connector 6 Release and remove Wire from Hook Figure 1 Disconnecting the Connector 9 Release the Clamps and the Hook to remove the wire Figure 2 1 Release Clamps 5 2 Remove Wire from Hook Figure 2 Disconnecting the Wire 10 Remove the Stacker S...

Page 1176: ...n Figure 5 Figure 5 Installing the Stacker Tray Assembly REP 12 17 Stacker Shaft Assembly Parts List on PL 22 8 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Rear Cover PL 22 1 4 Turn over the Integrated Office Finisher 5 Remove the Tray Cover PL 22 2 6 Remove the rear Bracket Figure 1 1 Remove Screw 2 Re...

Page 1177: ...he direction of the arrow 2 Remove Top Tray Figure 3 Removing the Top Tray 9 Disconnect Connector Figure 4 1 Release Clamps 5 and remove the wire 2 Release Wire from Hook 3 Disconnect Connector Figure 4 Disconnecting the Connector 10 Remove the Stacker Sensor Assembly Figure 5 1 Remove Screw 2 Remove Stacker Sensor Assembly 3 Remove Wire from Clamps 5 Figure 5 Removing the Stacker Sensor Assembly ...

Page 1178: ...ssembly 12 Remove the Actuator Figure 7 1 Unhook 2 Remove Actuator Figure 7 Removing the Actuator 13 Move the Bearing Figure 8 1 Remove E Clip 2 Move Bearing in the direction of the arrow Figure 8 Moving the Bearing 14 Remove the Stacker Shaft Assembly Figure 9 1 Remove Stacker Shaft Assembly in the direction of the arrow Figure 9 Removing the Stacker Shaft Assembly Replacement 1 Reverse the remov...

Page 1179: ...ver the Integrated Office Finisher 5 Remove the Tray Cover PL 22 2 6 Disconnect the Connector Figure 1 1 Release Clamps 3 and remove the wire 2 Release Wire from Hook 3 Disconnect Connector Figure 1 Disconnecting the Connector 7 Remove the Bracket Figure 2 1 Remove Screw 2 Remove Bracket Figure 2 Removing the Bracket 8 Remove the Stacker Motor Assembly Figure 3 1 Remove Screws 2 2 Remove Stacker M...

Page 1180: ...r Parts List on PL 22 8 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Rear Cover PL 22 1 4 Turn over the Integrated Office Finisher 5 Remove the Tray Cover PL 22 2 6 Remove the Stacker Sensor Assembly Figure 1 1 Release the wire from the Clamp 2 Remove Screw 3 Remove Stacker Sensor Assembly 4 Disconnect t...

Page 1181: ... the Tray Cover PL 22 2 8 Remove the Connector Bracket Figure 1 1 Release Clamps 3 and remove the wire 2 Disconnect Connectors 5 3 Remove Screws 2 4 Remove Connector Bracket Figure 1 Removing the Connector Bracket 9 Remove the Bottom Plate Figure 2 1 Release Clamps 5 and remove the wire 2 Disconnect Connectors 8 3 Remove Wire from Hook 4 Remove Screws 4 5 Remove Bottom Plate Figure 2 Removing the ...

Page 1182: ...2 Remove the front Self tapping Screw Figure 5 1 Remove Self tapping Screw Figure 5 Removing the Self tapping Screw 13 Remove the rear Screw Figure 6 1 Remove Screw Figure 6 Removing the Screw 14 Remove the Compiler Assembly Figure 7 1 Remove Compiler Assembly Figure 7 Removing the Compiler Assembly Replacement 1 Reverse the removal procedure for replacement ...

Page 1183: ...e Bracket Assembly Figure 1 1 Release Clamps 2 and remove the wire 2 Remove Screws 2 3 Remove Bracket Assembly Figure 1 Removing the Bracket Assembly 5 Remove the KL Clips from the Eject Shaft Figure 2 1 Remove KL Clips 2 Figure 2 Removing the KL Clips 6 Remove the Eject Shaft from the Front Rear Tamper Motor Assembly Figure 3 1 Move Bearings 2 in the direction of the arrow 2 Remove Eject Shaft in...

Page 1184: ... 5 1 Remove E Clip 2 Remove Bearing Figure 5 Removing the Bearing 9 Remove the Set Clamp Shaft Figure 6 1 Move Set Clamp Shaft in the direction of the arrow 2 Remove Belts 3 from Pulleys 3 3 Remove Set Clamp Shaft in the direction of the arrow Figure 6 Removing the Set Clamp Shaft Replacement 1 Reverse the removal procedure for replacement 2 Install and align the Eject Belt with marks on the Pulle...

Page 1185: ...Front Rear Tamper Motor Assembly REP 12 26 5 Move the Eject Home Sensor Assembly Figure 1 1 Remove Screw 2 Move Eject Home Sensor Assembly Figure 1 Moving the Eject Home Sensor Assembly j0fa42279 6 Remove the Eject Belt Figure 2 1 Move the blades of Set Clamp Shaft in the direction of the arrow 2 Remove Eject Belt in the direction of the arrow Figure 2 Removing the Eject Belt Replacement 1 Reverse...

Page 1186: ... from the machine REP 12 1 3 Remove the Inner Front Cover PL 22 1 4 Remove the Rear Cover PL 22 1 5 Turn over the Integrated Office Finisher 6 Remove the Bottom Cover PL 22 2 7 Remove the Connector Bracket Figure 1 1 Release Clamps 3 and remove the wire 2 Disconnect Connectors 5 3 Remove Screws 2 4 Remove Connector Bracket Figure 1 Removing the Connector Bracket 8 Remove the Bottom Plate Figure 2 ...

Page 1187: ...e the Stacker Tray Figure 3 Removing the Stacker Tray 10 Remove the screws securing the Eject Set Clamp Motor Assembly Figure 4 1 Release Clamps 2 and remove the wire 2 Remove Screws 2 3 Remove Self tapping Screws 2 Figure 4 Removing Screws 11 Remove the Eject Set Clamp Motor Assembly Figure 5 1 Remove Belts 2 from Pulley 2 Remove Eject Set Clamp Motor Assembly Figure 5 Removing the Eject Set Clam...

Page 1188: ...1 Release Clamps 3 and remove the wire 2 Disconnect Connectors 5 3 Remove Screws 2 4 Remove Connector Bracket Figure 1 Removing the Connector Bracket 8 Remove the Bottom Plate Figure 2 1 Release Clamps 5 and remove the wire 2 Disconnect Connectors 8 3 Remove Wire form Hook 4 Remove Screw 4 5 Remove Bottom Plate Figure 2 Moving the Bottom Plate 9 Remove the Rear Tamper Home Sensor Assembly Figure 3...

Page 1189: ... 25 Eject Shaft Assembly Parts List on PL 22 9 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine PL 22 1 3 Remove the Compiler Assembly REP 12 20 4 Remove the Bracket Assembly Figure 1 1 Release Clamps 2 and remove the wire 2 Remove Screws 2 3 Remove Bracket Assembly Figure 1 Removing the Bracket Assembly 5 Remove the KL Clips fro...

Page 1190: ...ront Rear Tamper Motor Assembly Figure 3 1 Move Bearings 2 in the direction of the arrow 2 Remove Eject Shaft in the direction of the arrow 3 Remove Belt from Pulley Figure 3 Removing the Eject Shaft Replacement 1 Reverse the removal procedure for replacement 2 Install and align the Eject Belt with marks on the Pulleys Figure 4 Figure 5 Figure 4 Align Eject Belt Figure 5 Align Eject Belt ...

Page 1191: ...Bracket Assembly Figure 1 1 Release Clamps 2 and remove the wire 2 Remove Screws 2 3 Remove Bracket Assembly Figure 1 Removing the Bracket Assembly 5 Remove the KL Clips from the Eject Shaft Figure 2 1 Remove KL Clips 2 Figure 2 Removing the KL Clips 6 Remove the Eject Shaft from the Front Rear Tamper Motor Assembly Figure 3 1 Move Bearings 2 in the direction of the arrow 2 Remove Eject Shaft in t...

Page 1192: ...tial Issue 2 Remove Screw 3 Remove Front Rear Tamper Motor Assembly Figure 4 Removing the Front Rear Tamper Motor Assembly Replacement 1 Reverse the removal procedure for replacement 2 Install and align the Eject Belt with marks on the Pulleys Figure 5 Figure 6 Figure 5 Align Eject Belt Figure 6 Align Eject Belt ...

Page 1193: ... Connector Bracket Figure 1 1 Release Clamps 3 and remove the wire 2 Disconnect Connectors 5 3 Remove Screws 2 4 Remove Connector Bracket Figure 1 Removing the Connector Bracket 8 Remove the Bottom Plate Figure 2 1 Release Clamps 5 and remove the wire 2 Disconnect Connectors 8 3 Remove Wire from Hook 4 Remove Screws 4 5 Remove Bottom Plate Figure 2 Removing the Bottom Plate 9 Remove the Front Tamp...

Page 1194: ...r and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Turn over the Integrated Office Finisher 4 Remove the Bottom Cover PL 22 2 5 Remove the Connector Bracket Figure 1 1 Release Clamps 3 and remove the wire 2 Disconnect Connectors 5 3 Remove Screws 2 4 Remove Connector Bracket Figure 1 Removing the Connector Bracket 6 Remove the Bottom Plate Figure 2 ...

Page 1195: ...s List on PL 22 10 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Integrated Office Finisher from the machine REP 12 1 3 Remove the Inner Front Cover PL 22 1 4 Remove the Rear Cover PL 22 1 5 Turn over the Integrated Office Finisher 6 Remove the Bottom Cover PL 22 2 7 Remove the Connector Bracket Figure 1 1 Release Clamps 3 and remove the wire 2 Disconnect Connectors 5 3...

Page 1196: ...he Stacker Tray Figure 3 Removing the Stacker Tray 10 Remove the Bracket Assembly Figure 4 1 Release Clamps 2 and remove the wire 2 Remove Screws 2 3 Remove Bracket Assembly Figure 4 Removing the Bracket Assembly 11 Remove the Stack Height Sensor Figure 5 1 Remove Clamp 2 Release Clamps 4 and remove the wire 3 Disconnect Connector 4 Remove Stack Height Sensor from the bracket Figure 5 Removing the...

Page 1197: ... Parts List on PL 23 2 Removal 1 Switch off the power and disconnect the power cord 2 Open the H Transport Top Cover and hold it open 3 Open the H Transport Front Cover 4 Remove the Hole Punch Assembly Figure 1 Figure 1 Removing the Hole Punch Assembly Replacement 1 Insert the Hole Punch Assembly rear locating pin into the H Transport frame 2 Install the Hole Punch Assembly in reverse order of rem...

Page 1198: ...Transport Belt Replacement Install the H Transport Belt in reverse order of removal REP 13 4 H Transport Motor Office Finisher LX Parts List on PL 23 4 Removal 1 Switch off the power and disconnect the power cord 2 Remove the H Transport Assembly REP 13 1 3 Remove the H Transport Rear Cover 4 Place the H Transport top down on a work surface 5 Remove the H Transport motor Figure 1 Figure 1 Removing...

Page 1199: ... it does not fall over 3 Rotate the Feet 2 to free the Finisher Figure 1 Figure 1 Finisher Feet 4 Open the Front Door of the Finisher 5 Release the Screw that secures the Docking Plate and detach the Finisher 1 Remove the Screw 2 Pull the Docking Plate Lever towards you and detach the Finisher Figure 2 Figure 2 Finisher Lever Replacement 1 Align the Printer Docking Bracket with the cut outs in the...

Page 1200: ... 3 Remove the Booklet Maker and set aside REP 13 31 4 Open the Finisher upper Front Door 5 Remove the screws 5 6 Remove the Front Cover Assembly Replacement 1 To install carry out the removal steps in reverse order REP 13 7 Rear Upper Cover Office Finisher LX Parts List on PL 23 6 Removal 1 Switch off the power and disconnect the power cord 2 Undock the Finisher REP 13 5 3 Remove the Booklet Maker...

Page 1201: ... Cover 1 Remove the screws 3 2 Remove the Cover Replacement 1 To install carry out the removal steps in reverse order REP 13 9 Eject Cover Office Finisher LX Parts List on PL 23 10 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Eject Cover Figure 1 1 Unlatch the Eject Cover and move it to the left 2 Remove the Retaining Screw 1 3 Push the Latch through the hole in the Co...

Page 1202: ...he left side of the Cover is now captured by the Pins and cannot be lifted up Figure 2 Aligning the Eject Cover 2 Position the Eject Cover so that the Latch is inserted in the hole Figure 3 NOTE The Latch must be outside the hole Figure 3 Inserting the Latch through the hole in the Cover 3 Place the Latch Spring in the position shown Figure 4 Figure 4 Positioning the Latch Spring Pin 2 Eject Cover...

Page 1203: ...e Latch Hook and Latch Pin 5 Install the Retaining Screw 1 Figure 6 Figure 6 Installing the Retaining Screw REP 13 10 Foot Cover Office Finisher LX Parts List on PL 23 6 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Screw 1 Figure 1 3 Remove the Foot Cover Figure 1 Removing the Foot Cover Replacement 1 Reverse the removal procedure for replacement Latch Hook Latch Pin R...

Page 1204: ...er Lower Cover Figure 1 Removing the Stacker Lower Cover Replacement 1 Reverse the removal procedure for replacement REP 13 12 Stacker Upper Cover Office Finisher LX Parts List on PL 23 7 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Stacker Tray REP 13 20 3 Remove the Stacker Lower Cover REP 13 11 4 Remove the Screws 6 Figure 1 5 Remove the Stacker Upper Cover Figure 1...

Page 1205: ...eight Sensor 1 or 2 REP 13 14 Sub Paddle Solenoid Assembly Office Finisher LX Parts List on PL 23 10 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Eject Cover REP 13 9 3 Remove the Sub Paddle Solenoid Assembly Figure 1 1 Disconnect the connector 2 Remove the wires from the wire clamps 3 Remove the screw 1 from the Sub Paddle Solenoid Assembly 4 Remove the Sub Paddle Sol...

Page 1206: ...nisher Stapler Assembly REP 13 16 3 Remove the Screws 2 Figure 1 Figure 1 Removing the Screws 4 Remove the Wire Guide Figure 2 1 Pull out the Cable Clamps 3 and remove the wires from the Wire Guide 2 Remove the Screws 2 3 Remove the Wire Guide Figure 2 Removing the Wire Guide 5 Remove the Stapler Motor Figure 3 1 Remove the wires from the Cable Clamp 2 Disconnect the Connector 3 Remove the Screws ...

Page 1207: ...ts List on PL 23 8 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Creaser Knife Assembly REP 13 18 3 Remove the Front Cover Assembly REP 13 6 4 Remove the Stapler Cover Figure 1 1 Remove the Screw 2 Remove the Stapler Cover Figure 1 Removing the Stapler Cover 5 Remove the Finisher Stapler Assembly Figure 2 1 Disconnect the Connectors 2 2 Remove the Screws 3 3 Remove the ...

Page 1208: ...5 3 Remove the Front Cover REP 13 6 4 Remove the Rear Upper Cover REP 13 7 5 Remove the Foot Cover REP 13 10 6 Remove the Stacker Lower Cover REP 13 11 7 Remove the Stacker Tray REP 13 20 8 Remove the Stacker Upper Cover REP 13 12 9 Remove the Eject Cover REP 13 9 10 Preparing to remove the Eject Roller Shaft Figure 1 Figure 1 Removing the E ring and brass bearing 11 Remove the Eject Roll Shaft Fi...

Page 1209: ...Remove the Compiler Tray screw Figure 3 Figure 3 Removing the Compiler Tray screw NOTE Notice the position and orientation of the Set Clamp Holders 13 Disconnect the springs from the Set Clamp Holders 3 Figure 4 1 Remove the E ring 2 Slide the shaft toward front 3 Remove the Gear and brass bearing 4 Remove the shaft NOTE Notice the position of the Set Clamp Holders ...

Page 1210: ...om the Set Clamp Shaft Assembly Figure 5 Figure 5 Removing the front E ring from the Set Clamp Shaft NOTE Notice the position and orientation of the Set Clamp Shaft gear and the cam gear that it engages When installing the Set Clamp Shaft these gears must engage in the same manner Figure 6 15 Remove the rear E ring from the Set Clamp Shaft Figure 7 Disconnect spring from the Holders 3 Remove the E...

Page 1211: ...ial Issue Figure 6 Set Clamp Shaft gear orientation Figure 7 Preparing to remove the Set Clamp Shaft 16 Slide the Gear Spring and the Bushing away from the frame Figure 8 Notice the orien tation of the gears on the shaft 1 Remove the E ring 2 Slide the Gear away from the frame 3 Disconnect the Spring from the Gear ...

Page 1212: ... Set Clamp Shaft to the front to clear the rear frame then slide the Shaft to the rear and remove it from the Finisher Figure 9 Figure 9 Removing the Set Clamp Shaft 18 Remove the Compiler Tray Assembly Figure 10 1 Unlock and remove the Flag 2 Slide the Gear Spring and Bushing toward the end of the Shaft 1 Slide the Shaft toward the front 2 Slide the Shaft toward the rear and remove ...

Page 1213: ... No Paper Sensor and disconnect the wires from all wire har ness guides Replacement 1 Route the wire harness through the wire guides and connect the proper connectors to the No Paper Sensor the Tamper Home Sensors and the Tamper Motors 2 Place the Compiler Tray Assembly into position 3 Install the Set Clamp Shaft front end into the front frame Figure 11 4 Slide the Shaft toward the front until the...

Page 1214: ...r onto the rear end of the Set Clamp Shaft Figure 13 Figure 13 Installing the Bushing Spring and Gear 7 Rotate the Set Clamp Shaft until the Stack Height Sensor Flag is in the correct position then position the 2 gears into the configuration Figure 14 Holders and Springs in cor rect location on the Shaft 1 Bearing 2 Spring 3 Gear 4 Install the Stack Height Sensor Flag onto the rear end of the Shaf...

Page 1215: ...position 9 Ensure that the 2 Gears and Stack Height Sensor Flag is in the position shown Figure 15 and install the E ring Figure 15 Orientation of 2 Gears and Stack Height Sensor Flag 10 Install the Bushing onto the front end of the Set Clamp Shaft and install the E ring Figure 16 1 Rotate shaft until Stack Height Flag is in position 2 Position the 2 Gears Flag Pinion Gear position Shaft Gear posi...

Page 1216: ... 16 Installing the Bushing and E ring 11 Ensure that the Set Clamp Holder Springs are connected Figure 17 Figure 17 Attaching the Set Clamp Holder Springs 12 Install the Eject Roll Shaft 1 Place the Eject Roll Shaft into position in the front and rear frame Figure 18 Install the Bush ing and the E ring Spring attaches in 2 spots ...

Page 1217: ...he Eject Roll Shaft 2 Install the brass bearing the Gear and the E ring onto the rear of the Eject Roll Shaft Figure 19 Figure 19 Installing the Eject Roll Shaft rear parts 3 Install the brass bearing and E ring onto the front of the Eject Roll Shaft Figure 20 Eject Roll Shaft in position 1 Install the brass Bearing 2 Install the Gear 3 Install the E ring ...

Page 1218: ... 20 Install the Front Cover REP 13 6 21 Dock the Finisher to the IOT REP 13 5 REP 13 18 Crease Assembly Office Finisher LX Parts List on PL 23 14 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Crease Assembly Figure 1 1 Open the Finisher Front Door 2 Remove the Guard NOTE Pull out the Cable Tie to obtain additional slack in the wires 3 Disconnect the Cable 4 Remove the T...

Page 1219: ...PL 23 7 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Finisher Rear Upper Cover REP 13 7 3 Disconnect P J8988 on the Finisher Control PWB 4 Release the wires from the cable clamps 5 Remove the wires from the wire guide remove the screws 2 and move the wire guide to one side 6 Remove the screws 2 from the motor mount using a 5 5 mm combination wrench 7 Remove the Stacker...

Page 1220: ...move the Stacker Tray Figure 1 1 Remove the Screws 4 2 Remove the Stacker Tray Figure 1 Removing the Stacker Tray Replacement Reverse the removal procedure for replacement REP 13 21 Eject Belt Office Finisher LX Parts List on PL 23 13 Removal 1 Switch off the power and disconnect the power cord 2 Undock the Finisher REP 13 5 3 Remove the Booklet Maker REP 13 31 4 Remove the Rear upper Cover REP 13...

Page 1221: ...de 3 Disconnect the wire harness clamps 2 4 Remove the screws 2 from the Harness Guide and move the Harness Guide aside 5 Disconnect the Spring 6 Remove the Eject Motor Assembly screws 4 6 Remove the Eject Motor Assembly Replacement 1 To install carry out the removal steps in reverse order REP 13 23 Finisher PWB Office Finisher LX Parts List on PL 23 16 Removal 1 Switch off the power and disconnec...

Page 1222: ...move the Finisher LVPS Figure 1 Removing the Finisher LVPS Replacement Reverse the removal procedure for replacement REP 13 25 Eject Motor Office Finisher LX Parts List on PL 23 11 Removal 1 Switch off the power and disconnect the power cord 2 Undock the Finisher REP 13 5 3 Remove the Booklet Maker REP 13 31 4 Remove the Rear Upper Cover REP 13 7 5 Remove the Eject Motor Assembly REP 13 22 6 Remov...

Page 1223: ...e Rear Tamper Motor connector has already been disconnected 4 Remove the screws 2 5 Remove the Tamper Motor Figure 1 Removing the Tamper Motor Replacement Replace in reverse order of removal REP 13 27 Front Rear Tamper Home Sensors Office Finisher LX Parts List on PL 23 12 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Compiler Tray Assembly REP 13 17 3 Turn the Compiler...

Page 1224: ...ower cord 2 Remove the Compiler Tray Assembly REP 13 17 3 Turn the Compiler tray over on a work surface 4 Remove the screw 1 that secures the bracket PL 23 12 Figure 1 Figure 1 Removing the Bracket 5 Disconnect the connector Figure 2 6 Remove the screw 1 that secures the sensor 7 Remove the Compiler No Paper Sensor Figure 2 Removing the Compiler No Paper Sensor Remove the screw 1 1 Discon nect the...

Page 1225: ...the Carriage Assembly is removed 2 With a 6 inch common screwdriver move the belt Clamp latch aside and remove the Stacker Belt and Carriage Assembly Figure 1 Removing the Carriage Assembly Replacement NOTE Ensure that the Front and Rear Carriage Assemblies are installed at the same height 1 Install the Front or Rear Carriage Assemblies in the reverse order of removal REP 13 30 Booklet PWB Office ...

Page 1226: ...h off the power and disconnect the power cord 2 Unlatch the Eject Cover and move it all the way to the left Figure 1 3 Remove the Thumbscrews 2 Figure 1 Figure 1 Eject Cover and Thumbscrew 4 Disconnect the Booklet Maker Assembly from the Finisher 1 Remove the Connector Cover Figure 2 Figure 2 Connector Cover 2 Disconnect the Connector Figure 3 3 Pull out the Cable Ties 4 Eject Cover Thumbscrew 2 C...

Page 1227: ...ts Initial Issue Figure 3 Disconnecting the Booklet Maker Assembly 5 Lift the Booklet Maker Assembly off the Locating Pins 4 and remove Figure 4 Figure 4 Removing the Booklet Maker Assembly Replacement 1 Reverse the removal procedure for replacement Connector Cable Tie 4 Locating Pins Booklet Maker Assembly ...

Page 1228: ... off the power and disconnect the power cord 2 Remove the Booklet Maker Assembly from the Finisher REP 13 31 3 Remove the Booklet Front Cover 1 Remove the Screw 1 Figure 1 Figure 1 Removing the Booklet Front Cover 2 Remove the Screws 2 Figure 2 3 Remove the Booklet Front Cover Figure 2 Removing the Booklet Front Cover Replacement 1 Reverse the removal procedure for replacement Screw Screws Booklet...

Page 1229: ...the Booklet Maker Assembly from the Finisher REP 13 31 3 Remove the Booklet PWB Cover REP 13 35 4 Remove the Booklet Rear Cover 1 Remove the Self tapping Screws 2 Figure 1 2 Remove the Booklet Side Cover Figure 1 Removing the Booklet Side Cover 3 Remove the Screw 1 Figure 2 4 Remove the Booklet Rear Cover Figure 2 Removing the Booklet Rear Cover Replacement 1 Reverse the removal procedure for repl...

Page 1230: ... 1 1 Remove the Screws 4 2 Remove the Booklet Top Cover Figure 1 Removing the Booklet Top Cover Replacement Reverse the removal procedure for replacement REP 13 35 Booklet PWB Cover Office Finisher LX Parts List on PL 23 17 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Booklet PWB Cover Figure 1 1 Remove the Self tapping Screws 2 2 Remove the Screws 2 3 Remove the Bookl...

Page 1231: ...n the Mounting Pins 5 Move the Booklet Maker Left Cover by allowing the flats on the Mounting Pins to slide through the slots in the Cover Replacement 1 Reverse the removal procedure for replacement REP 13 37 Booklet Front Rear Stapler Office Finisher LX Parts List on PL 23 19 PL 23 20 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Booklet Maker Assembly from the Finishe...

Page 1232: ...ure 3 1 Remove the Screw 1 2 Remove the Chute 6 Remove the Stapler Rear Cover Figure 3 1 Remove the Screws 2 2 Remove the Stapler Rear Cover Figure 3 Removing the Chute and Stapler Rear Cover 7 Remove the Stapler Figure 4 1 Release the wires from the Clip 2 Disconnect the Connector 3 Remove the Screws 3 4 Remove the Stapler Screw Stapler Lower Cover Chute Screw Screws Stapler Rear Cover ...

Page 1233: ...tor Office Finisher LX Parts List on PL 23 18 Removal 1 Switch off the power and disconnect the power cord 2 Remove the Booklet Maker Assembly from the Finisher REP 13 31 3 Remove the Cover for the Booklet Stapler Move Motor Figure 1 1 Remove the Screw 1 2 Remove the Cover Figure 1 Removing the Cover 4 Remove the Booklet Stapler Move Motor Figure 2 1 Open the Clip and release the wires 2 Disconnec...

Page 1234: ...entre 5335 Family Service Documentation REP 13 38 Initial Issue Repairs Adjustments Figure 2 Removing the Booklet Stapler Move Motor Replacement 1 Reverse the removal procedure for replacement Clip Connector Screws Booklet Stapler Move Motor ...

Page 1235: ...river into the hole of the stopper and pulling the tray toward you 5 Remove the tray by pulling it toward you Replacement 1 Slide the rails 2 into the HCF housing 2 Line up the rails of the tray with the adjoining rails of the HCF and push the tray into place 3 Place previously removed paper or fresh paper into the tray REP 19 2 HCF Feeder Parts List on PL 10 1 Removal 1 Switch off the power and d...

Page 1236: ...t rear of the copier printer 3 Grasping the HCF by its upper corners pull the HCF away from the copier printer to expose the HCF Docking Base Figure 1 Figure 1 Exposing the docking base 4 Release the Docking Latch Spring Lever on the right side of the Docking Base 5 Pull the HCF away from the copier printer to un dock it from the copier printer Replacement 1 Push the HCF toward the two Docking Poi...

Page 1237: ...gure 2 Lift Shaft Rear Tray Cable Pulley NOTE You will not be able to release the cable ends from underneath the Tray Cable Pulley until you perform the next step which puts slack in the cable enabling the Lift Shaft to be disen gaged from its bracket and the Tray Cable Pulley moved farther to the left releasing the cable ends 4 Prepare to remove the Rear Tray Cable Figure 3 Figure 3 Preparing to ...

Page 1238: ...o release the Rear Lift Cable ends that are trapped in the pocket underneath the Tray Cable Pulley Figure 4 Figure 4 Releasing the Cable ends from the Lift Shaft 6 Remove the Rear Tray Cable Figure 5 Figure 6 Figure 5 Removing the Rear Tray Cables Figure 6 Rear Tray Cable details 3 Remove the cable ends from the shaft 1 Disengage the Lift Shaft from the frame 2 Slide the Tray Cable Pulley to the f...

Page 1239: ...m underneath the Tray Cable Pulley until you perform the next step which puts slack in the cable enabling the Lift Shaft to be disen gaged from its bracket and the Tray Cable Pulley moved farther to the right releasing the cable ends 3 Remove the E Rings Wire Guides and Pulleys from the front of the HCF Tray Figure 8 Figure 8 Preparing to remove the Front Tray Cables 4 When both sections of the ca...

Page 1240: ...ing out the removal steps in reverse order 2 Install the rear Tray Cable by carrying out the removal steps in reverse order 3 Reinstall the HCF Tray s Front Cover a Make sure to raise the gear on the Indicator Shaft so that it meshes with the adjoin ing Lift Shaft gear b Replace the 5 Installation Screws 4 Reinstall the HCF Tray by lining up the rails of the tray with the adjoining rails of the HC...

Page 1241: ...bly to reveal the 3 rolls NOTE For reference purposes the single roll in the Upper Feeder Assembly is the Nudger roll The double roll in the Upper Feeder Assembly is the Feed Roll The larger double roll in the Lower Feeder component is the Retard Roll 4 Remove each roll by squeezing the roll s shaft at both ends and lifting the roll up and out of the HCF Figure 1 Figure 1 Removing rolls Replacemen...

Page 1242: ... Nudger Roll end of the shaft 7 Move the bearing at the opposite end of the shaft to the right and slide the Feed Shaft to the right to remove Replacement 1 To install carry out the removal steps in reverse order REP 19 7 HCF Retard Lever Spring Parts List on PL 10 6 Removal 1 Switch off the power and disconnect the power cord 2 Remove the HCF Feeder REP 19 2 3 Place the Feeder on a flat surface a...

Page 1243: ...To install carry out the removal steps in reverse order REP 19 8 HCF Nudger Bracket Nudger Lever Torsion Spring Parts List on PL 10 4 Removal 1 Switch off the power and disconnect the power cord 2 Remove the HCF Feed Shaft REP 19 6 3 Disassemble the Feed Shaft by removing 4 E Rings and unscrewing the Nudger Sup port that retains the Torsion Spring Replacement 1 Install replacement parts 2 Carry ou...

Page 1244: ...ers by tightening the 3 installation screws per caster 2 Turn the HCF back up to an upright position 3 Roll the HCF back toward the copier printer 4 Place previously removed paper or fresh paper into the HCF Tray 5 Dock the HCF REP 19 10 HCF Takeaway Roll Parts List on PL 10 7 Removal 1 Switch off the power and disconnect the power cord 2 Remove the HCF Feed Motor REP 19 12 3 Remove the Lower Chut...

Page 1245: ...WB 6 Remove the HCF PWB Replacement 1 To install carry out the removal steps in reverse order REP 19 12 HCF Feed Motor Parts List on PL 10 1 Removal 1 Switch off the power and disconnect the power cord 2 Un dock the HCF REP 19 3 3 Remove the plastic Rear Cover Remove the 4 securing screws NOTE Be careful when removing the motor as it is meshed to a hidden gear 4 Supporting the motor with one hand ...

Page 1246: ... to Copy Screen select the Copy tab b Under Output Color select Black c Under the Paper Supply select 11x17 paper size d Under 2 Sided Copying select 1 Sided e Reduce Enlarge should be set to 100 f On the UI Ready to Copy Screen select the Layout Adjustment tab Image Shift should be Side 1 No Shift Select Save if necessary NOTE The copy made from the Platen Glass will be used as the original in th...

Page 1247: ...by moving the DADF in direction A or B Figure 2 1 Loosen the screws x3 2 Move the DADF in direction A or B 3 Tighten the screws x3 Figure 2 DADF Rear Cover The DADF moved in direction A Figure 3 Figure 3 Direction A The DADF moved in direction B Figure 4 Figure 4 Direction B 3 Reinstall the DADF Rear Cover 4 After adjustment perform DADF Side Registration ADJ 5 2 and DADF Lead Edge Reg istration A...

Page 1248: ...n half lengthwise and width wise Then with a straight edge draw a straight line in the lengthwise crease and a straight line in the width wise crease Label the top for orientation purposes Figure 1 Figure 1 Creating a Test Pattern Original DADF Side Edge Registration Check Side 1 1 Load Tray 1 with 8 5x11 A4 paper 2 Place the new Cross Line Test Pattern on the DADF with the word TOP Face Up and to...

Page 1249: ... perform correction for all sizes Change the value in the locations listed in Table 2 to perform correction for a spe cific size 2 Repeat the Check and Adjustment until the measurement is within the specified range NOTE The Values of NVM 711 272 and 711 274 are written to NVM s 715 110 715 111 715 112 and 715 113 when the machine power is switched on 711 272 written to 715 110 711 274 written to 7...

Page 1250: ...ing to the market FX XE AP A4 LEF Slow scan length accuracy 210 0mm 0 7mm XC 8 5 x11 LEF Slow scan length accuracy 215 9mm 0 7mm 3 When the Start button is pressed the DADF starts pulling in the document and the cor rection value is calculated At this point the message In progress appears 4 The applicable NVM Data will then be updated After the operation the UI screen will be displayed However if ...

Page 1251: ... Screen select the Layout Adjustment tab Image Shift should be Side 1 and Side 2 No Shift Select Save 3 Select a Quantity of 5 4 Press the Start button to make a copy of side 1 5 After side 1 is made place a small piece of paper with the words side 2 written on it onto the Document Glass and under the 82E8220 Test Pattern NOTE Side 2 can now be identified by the word side 2 copied from the small p...

Page 1252: ... locations specified in Table 2 until the measured value falls within specifications each bit equals approximately 0 06 MM increasing the value moves the image toward the Lead Edge 4 Repeat Check and Adjustment until the Lead Edge measurement is within the specified range Table 2 NVM List Chain Link Name Min Initial Max 711 140 DADF Lead Reg Adjustment Side 1 Replace All 80 129 230 711 141 DADF Le...

Page 1253: ...ox If OK is displayed in the Result box the check is good Adjust the IIT Calibration ADJ 6 6 5 If the tool displays NG perform the Adjustment Adjustment 1 Remove the Platen Glass and the Optics cover 2 Place an index mark on the barrel of a 5 5mm nut driver The following figure shows the tool and the adjusting nuts Figure 1 Figure 1 Tool and Front Optics Adjusting Nut 3 Check the results in the Fr...

Page 1254: ...ens Cover Assembly PL 18 4 6 Remove the alignment pins from the Lens Assembly Figure 1 NOTE When removing the alignment pins never remove the screws x4 that secure the Lens Base 1 Remove the screws x2 2 Remove the alignment pins x2 Figure 1 Remove the Alignment Pins 7 Align the alignment pin holes in the Half Rate Carriage with the holes in the rail Figure 2 Figure 2 Aligning the Half Rate Carriag...

Page 1255: ...the tool cannot be inserted correctly Perform step 9 if the holes do not align otherwise proceed to step 10 9 Adjust the pulleys Figure 4 1 Loosen the set screws x2 2 Turn the Pulley until the tool holes align 3 Align the shaft concave with the Pulley end face and tighten the screws x2 Figure 4 Position Adjustment of Half Rate Carriage 10 Align the Full Rate Carriage rear Figure 5 1 Loosen the sec...

Page 1256: ...e 6 Position Adjustment of Full Rate Carriage 12 Align the front of the Full rate Carriage Loosen the securing screw of the Carriage Cable if necessary in order to align the holes Remove the alignment pin from the rear of the Half Rate Carriage and install at the front of the Full Rate Carriage Tighten the securing screw of the Carriage Cable 13 Slide the Full Rate Carriage to ensure that it moves...

Page 1257: ...metric Test Pattern 82E8220 on the Platen Glass correctly and make cop ies with the following settings Copy Mode Black Paper Size 11 x 17 in or A3 Magnification 100 No of Copies 2 2 On the 2nd copy check that the distance from the lead edge to the top of Step 3 on the LE2 scale is 10 0mm 2 1mm Figure 1 Figure 1 Checking IIT Lead Registration 3 If the value is not within the specified range Perform...

Page 1258: ... paper into Tray 2 2 Place the Geometric Test Pattern 82E8220 on the Platen Glass correctly and make cop ies with the following settings Copy Mode Black Paper Tray Tray 2 Magnification 100 No of Copies 2 3 On the 2nd copy check that the distance from the lead edge to the top of Step 3 on the SE2 and SE3 scales is 10 0mm 1 6mm Figure 1 Figure 1 Checking IIT Side Edge Registration 4 If the value is ...

Page 1259: ...ay cause a color shift 1 Place the Geometric Test Pattern 82E8220 on the Platen Glass and make a copy using the following copy mode settings Copy Mode Black Document Type Text Photo Paper 11 x17 in or A3 Magnification 100 No of Copies 2 2 Check the 2nd copy for the following 3 Check horizontal magnification Figure 1 Measure the 200mm line running from near LE1 to near LE3 Check that the dimension ...

Page 1260: ...he 5 squares in the upper center of the test pattern as a reference to do the calibration White Reference Adjustment Check CAUTION If the Lens Kit was replaced the Optical Axis Alignment ADJ 6 1 must be performed first 1 For the White Reference Check use Xerox Digital Color Xpressions or Colotech paper Result values for RGB should be approximately 130 to 145 Digital Color Xpressions 24 lb paper 98...

Page 1261: ...n C M or Y 5 The b Measurement should be within 10 bits of the b Target 6 If values for X in Table 2 are less than 200 or if b target Results Table 3 is NG per form the following checks or troubleshoot Make sure test pattern 82E13120 is being used and that the test pattern is clean and free of defects Make sure the test pattern is position with the L E toward the left of the Platen Glass and regis...

Page 1262: ...r Adjustment 1 Enter the UI Diagnostic Mode Accessing UI Diagnostics 2 Select Sub System on the Maintenance Diagnostics screen 3 Select ADF Independent Operation on the Sub System screen 4 The ADF Independent Operation screen is displayed 5 Set 3 A4 LTR size documents in the DADF 6 When the Start button is pressed the DADF starts pulling in the document and the cor rection value is calculated At t...

Page 1263: ...while holding down the 0 1 3 buttons The following appears on the display Figure 1 Figure 1 Touch Screen Display 2 Using the Touch Pen touch the intersections of the vertical and horizontal lines P1 to P9 in sequence Keep the Touch Pen on each point for approx 1 sec then proceed to the next point After pressing all the buttons the machine automatically calculates the difference between the coordin...

Page 1264: ... component replacement 1 ADJ 6 6 IIT Calibration ADJ 9 4 Adjust Toner Density Purpose This procedure manually increases or decreases toner concentration TC It is used when a xerographic problem or out of toner condition has prevented process control from maintaining the TC target value This procedure does not change any parameters it performs a one time change to TC It is important that the proble...

Page 1265: ...from the center output tray and Flip each one Right to Left to position it as shown in Figure 1 lead edge to the left 12 Label each printed sheet with the number of the print 1 through 5 the words Tray 1 and Side 1 and the location of the Lead Edge of each sheet 13 Take the third print and measure from the lead edge to point A as shown on Figure 1 Point A is at the intersection of the 7th line fro...

Page 1266: ...n Figure 1 Point B1 is at the intersection of the first line from the side edge and the line from the lead edge 5 If the measured value is not 8 5 1 7mm perform the Adjustment If the Check is OK repeat steps 2 through 4 for Trays 2 5 specification for Tray 5 is 8 5 2 9mm Adjustment 1 Determine the distance and direction the line needs to move Lead Reg Adjustment Step 0 100 mm step Side Reg Adjustm...

Page 1267: ...ion Purpose This procedure centers the crease and staple positions in the booklet NOTE This adjustment is normally performed by the customer via Admin mode Check 1 Enter the Service Rep Mode Accessing UI Diagnostics and select Finisher Adjust ment on second page 2 Select Adjust Punch Position Booklet Fold Position 3 Select choice 3 or 4 depending on the paper size then select Change Settings 4 Sel...

Page 1268: ...y 6 2 of 2 5 33 PL 10 4 HCF Feeder 1 of 3 5 34 PL 10 5 HCF Feeder 2 of 3 5 35 PL 10 6 HCF Feeder 3 of 3 5 36 PL 10 7 HCF Top Cover Unit 5 37 PL 10 8 HCF Electrical and Rail 5 38 11 Tray Module TTM PL 11 1 Tray Module TTM Option 5 39 PL 11 2 Tray 3 4 Assembly 5 40 PL 11 3 Tray 3 Assembly 1 of 2 5 41 PL 11 4 Tray 3 Assembly 2 of 2 5 42 PL 11 5 Tray 4 Assembly 1 of 2 5 43 PL 11 6 Tray 4 Assembly 2 of...

Page 1269: ...mbly 5 of 5 5 92 PL 23 6 Finisher Covers 5 93 PL 23 7 Finisher Stacker 5 94 PL 23 8 Finisher Stapler 5 95 PL 23 9 Finisher Eject 1 of 5 5 96 PL 23 10 Finisher Eject 2 of 5 5 97 PL 23 11 Finisher Eject 3 of 5 5 98 PL 23 12 Finisher Eject 4 of 5 5 99 PL 23 13 Finisher Eject 5 of 5 5 100 PL 23 14 Finisher Exit Folder Assembly 5 101 PL 23 15 Folder Assembly 5 102 PL 23 16 Finisher Electrical 5 103 PL ...

Page 1270: ...l order Each number is followed by a reference to the parts list on which the part may be found Other Information Abbreviations Abbreviations are used in the parts lists and the exploded view illustrations to provide information in a limited amount of space The following abbreviations are used in this manual Symbology Symbology used in the Parts List section is identified in the Symbology section ...

Page 1271: ...acket the item numbers of the piece parts follow the bracket Tag The notation W Tag in the parts description indicates that the part configuration has been updated Check the change Tag index in the General Information section of the Service Data for the name and purpose of the modification In some cases a part or assembly may be spared in two versions with the Tag and without the Tag In those case...

Page 1272: ...rt has been changed by the tag number within the circle Figure 1 Information on the modification is in the Change Tag Index Figure 1 With Tag Symbol A Tag number within a circle having a shaded bar and pointing to an item number shows that the configuration of the part shown is the configuration before the part was changed by the Tag number within the circle Figure 2 Figure 2 Without Tag Symbol ...

Page 1273: ...as been changed by the tag number within the circle Figure 3 Information on the modification is in the Change Tag Index Figure 3 Entire Drawing With Tag Symbol A tag number within a circle with no apex and having a shaded bar shows that the entire drawing was the configuration before being changed by the tag number within the circle Figure 4 Figure 4 Entire Drawing Without Tag Symbol ...

Page 1274: ...tation PL 1 1 Parts List Initial Issue PL 1 1 IIT Covers Item Part Description 1 Right Outer Cover 2 Left Cover 3 Right Cover 4 Top Cover 5 Rear Cover 6 848E49150 DADF Connector Cover 7 Transport Bracket Assembly 8 Screw 9 Caution Label 10 Label 11 062K21136 IIT Assembly ...

Page 1275: ...ssembly P O PL 1 2 Item 22 REP 6 4 8 090K93320 CVT Platen Glass REP 6 3 9 090K93330 Platen Glass REP 6 3 10 Conductor P O PL 1 2 Item 22 11 130K64150 APS Sensor 12 815E58941 Right Plate 13 Lens Cover Assembly 14 Lens Bracket P O PL 1 2 Item 22 15 849E15760 Rear Glass Support 16 849E22651 Front Glass Support 17 849E17910 Glass Support 18 Data Plate 19 PWB Assembly P O PL 1 2 Item 22 20 Cable Band P...

Page 1276: ...sembly ADJ 6 2 2 041K96223 Half Rate Carriage Assembly ADJ 6 2 3 006K88780 Capstan Shaft 4 020E47040 Capstan Pulley 5 012K96780 Front Carriage Cable REP 6 5 6 012K96790 Rear Carriage Cable REP 6 5 7 Cord Holder P O PL 1 1 Item 11 8 020E37030 Pulley 9 117E31780 Cable 10 120K92581 Actuator Assembly 11 930W00123 Platen Sensor Angle Sensor 12 920W01235 Clamp 13 013E23640 Bearing 14 809E91540 Spring ...

Page 1277: ...Rate Carriage P O PL 1 3 Item 1 2 Harness Guide P O PL 1 3 Item 1 3 Slide Harness Guide P O PL 1 3 Item 1 4 No 1 Mirror P O PL 1 3 Item 1 5 LED Bracket P O PL 1 3 Item 1 6 Guide Spring P O PL 1 3 Item 1 7 Guide Spring P O PL 1 3 Item 1 8 Light Guide P O PL 1 3 Item 1 REP 6 8 9 960K51290 LED Lamp PWB REP 6 6 10 Slide Cord P O PL 1 3 Item 1 11 Clip P O PL 1 3 Item 1 ...

Page 1278: ...Initial Issue PL 1 5 CCD Lens Base Plate Item Part Description 1 Base Plate P O PL 1 2 Item 22 2 Stage Plate P O PL 1 2 Item 22 3 CCD Plate P O PL 1 2 Item 22 4 Spring P O PL 1 2 Item 22 5 Spring P O PL 1 2 Item 22 6 Conductor P O PL 1 2 Item 22 7 PWB Conductor P O PL 1 2 Item 22 8 920W01235 Clamp ...

Page 1279: ...ire Harness 3 120E18070 Clamp 4 868E47600 Hinge Support 5 868E47610 Hinge Support 6 127K61330 Carriage Motor REP 6 9 7 130K76820 IIT Registration Sensor Assembly Includes Items 8 9 8 Sensor Bracket P O PL 1 6 Item 7 9 930W00123 IIT Registration Sensor 10 Bracket Not Spared 11 809E92410 Spring 12 920W01235 Clamp 13 960K49301 IIT PWB REP 6 10 14 Bracket Not Spared 15 962K83750 Sensor Wire Harness ...

Page 1280: ...ion 1 848K57411 Control Panel Assembly XE Includes Items 2 6 9 848K57401 Control Panel Assembly XC Includes Items 2 6 9 REP 6 11 2 Control Panel P O PL 1 7 Item 1 3 Stylus Not Spared 4 UI Cable Not Spared 5 604K70430 Name Label 6 Clip Cover P O PL 1 7 Item 1 7 USB Cover P O PL 1 7 Item 1 8 USB Cap Cover 9 868E43540 Bracket 10 962K93370 UI USB Cable ...

Page 1281: ... 2011 07 2011 5 14 WorkCentre 5335 Family Service Documentation PL 1 9 Initial Issue Parts List PL 1 9 Convenience Stapler Item Part Description 1 604K35710 Convenience Stapler 110V 604K35700 Convenience Stapler 220V ...

Page 1282: ...12 2011 07 2011 5 15 WorkCentre 5335 Family Service Documentation PL 2 1 Parts List Initial Issue PL 2 1 ROS Item Part Description 1 604K68250 ROS Assembly REP 6 2 2 Screw M3X38 Not Spared 3 Wire Harness Not Spared ...

Page 1283: ... 2011 5 16 WorkCentre 5335 Family Service Documentation PL 3 1 Initial Issue Parts List PL 3 1 Main Drive 1 of 2 Item Part Description 1 007K17830 Main Drive Assembly REF PL 3 2 REP 4 1 2 Flange Not Spared 3 Belt Not Spared ...

Page 1284: ...t Spared 8 Gear Not Spared 9 Gear 80T 28T Not Spared 10 Gear Not Spared 11 Gear Not Spared 12 Gear Not Spared 13 Gear 27T Not Spared 14 Gear Not Spared 15 Gear 64T 41T Not Spared 16 Gear 28T Not Spared 17 Gear Not Spared 18 Gear Not Spared 19 Link Not Spared 20 Pulley 25T Not Spared 21 Exit Shaft Not Spared 22 Spring Not Spared 23 Spring Not Spared 24 Spring Not Spared 25 Coupling Not Spared 26 Pi...

Page 1285: ...iption 1 054K45710 Fuser Duct Assembly Includes Items 2 4 2 Fuser Duct P O PL 4 1 Item 1 3 Fuser Fan P O PL 4 1 Item 1 4 Connector P O PL 4 1 Item 1 5 ROS Housing Duct Not Spared 6 ROS Housing Cover Not Spared 7 054K45720 ROS Duct Assembly Includes Items 8 10 8 ROS Duct P O PL 4 1 Item 7 9 Fan Not Spared 10 CRU Connector P O PL 4 1 Item 7 ...

Page 1286: ...ng Not Spared 3 BiasTransfer Roll BTR Not Spared 4 Bearing Not Spared 5 Spring Not Spared 6 Spring Not Spared 7 Rear Lever Not Spared 8 Front Lever Not Spared 9 Label P O PL 6 1 Item 15 10 012K94341 Shutter Link Assembly Includes Items 11 13 11 Shutter Rod P O PL 6 1 Item 10 12 Housing P O PL 6 1 Item 10 13 Spring P O PL 6 1 Item 10 14 054K47100 Chute 15 802K81270 BTR Housing Assembly Includes Ite...

Page 1287: ...10 3 2 815K02550 Exit Sensor Plate Assembly Includes Items 3 11 REP 10 4 3 Exit Sensor Bracket P O PL 7 1 Item 2 4 Actuator P O PL 7 1 Item 2 5 Shaft P O PL 7 1 Item 2 6 Spring P O PL 7 1 Item 2 7 Fuser Exit Sensor P O PL 7 1 Item 2 8 Bearing P O PL 7 1 Item 2 9 Actuator Stopper P O PL 7 1 Item 2 10 Stopper Tape P O PL 7 1 Item 2 11 Screw P O PL 7 1 Item 2 12 Wire Harness Not Spared 13 Plate Not S...

Page 1288: ...y Service Documentation PL 8 1 Parts List Initial Issue PL 8 1 CRU Toner Cartridge Item Part Description 1 013R00591 Xerographic Drum Cartridge 2 006R01158 Toner Cartridge WW Metered 006R01159 Toner Cartridge NA ESG Sold 006R01160 Toner Cartridge DMO Sold ...

Page 1289: ...Interlock Switch REP 9 2 7 Contact Cover Assembly Not Spared Includes Items 8 11 8 Contact Cover P O PL 8 2 Item 7 9 Contact Spring P O PL 8 2 Item 7 10 Contact Spring P O PL 8 2 Item 7 11 Harness Not Spared 12 032K96941 Cartridge Guide Assembly Includes Items 13 18 13 Drive Shaft Not Spared 14 Gear 13T Not Spared 15 Dispenser Not Spared 16 Cartridge Stopper Not Spared 17 Toner Cartridge Guide Not...

Page 1290: ...Item 1 REP 7 1 3 No 1 Label P O PL 9 1 Item 16 4 No 2 Label P O PL 9 1 Item 16 5 Instruction Label P O PL 9 1 Item 16 6 Side Size Label P O PL 9 1 Item 16 7 End Size Label P O PL 9 1 Item 16 8 003E75431 Stopper 9 059E03500 Roller 10 059E03510 Roller 11 110K12100 Tray 1 Size Switch 12 Tray 2 Size Switch Same PN as Item 11 13 Switch Bracket Not Spared 14 014E45291 Slide Lock Block 15 848E21141 Rail ...

Page 1291: ...ay 1 2 1 of 2 Item Part Description 1 Tray 1 2 Assembly REF PL 9 3 2 848K40411 Tray 1 2 Front Cover Assembly Includes Items 3 4 3 Tray 1 2 Front Cover Not Spared 4 Handle Lever Not Spared 5 003E75440 Latch 6 809E75730 Spring 7 Max Label P O PL 9 1 Item 16 8 019E71680 Pad 9 End Spacer Not Spared 10 Side Spacer Not Spared ...

Page 1292: ...Spared 9 019K09580 Bottom Pad 10 Gasket Not Spared 11 038E26533 End Guide 12 038K89450 Front Guide Assembly Includes Items 13 18 13 Front Guide P O PL 9 3 Item 12 14 Knob P O PL 9 3 Item 12 15 Pin P O PL 9 3 Item 12 16 Spring P O PL 9 3 Item 12 17 Spring P O PL 9 3 Item 12 18 010E93341 Lock Slide 19 038E39090 Side Guide 20 End Guide Actuator Not Spared 21 Side Actuator Not Spared 22 Spring Not Spa...

Page 1293: ...der 1 2 Assembly Item Part Description 1 054E33802 Feed Out Chute 2 Harness Holder Not Spared 3 Harness Cover Not Spared 4 Bracket Not Spared 5 054K45941 Feeder Chute 6 Sensor Cover Not Spared 7 059K71251 Tray 1 Feeder Assembly REF PL 9 5 PL 9 6 REP 8 1 8 Tray 2 Feeder Assembly Same PN as Item 7 REP 8 2 9 BP Label Not Spared ...

Page 1294: ...or 6 Tray 1 2 Level Sensor Same PN as Item 5 7 120E22481 Actuator 8 Holder Not Spared 9 Lever Not Spared 10 Holder Harness Not Spared 11 413W11660 Bearing 12 Gear 30T Not Spared 13 Bearing Not Spared 14 Spring Not Spared 15 Feed Roll Nudger Roll Assembly REF PL 9 7 16 Spring Not Spared 17 Traceability Label Not Spared 18 930W00211 Tray 1 2 Prefeed Sensor 19 Retard Roll Assembly REF PL 9 7 20 Rear ...

Page 1295: ... Not Spared 2 127K52790 Tray 1 2 Lift Feed Motor 3 Gear 31T Not Spared 4 Spacer Not Spared 5 Shaft Bearing Not Spared 6 Drive Shaft Assembly Not Spared Includes Item 7 7 Drive Shaft P O PL 9 6 Item 6 8 Gear 13T Not Spared 9 005K07130 Oneway Clutch 10 007K97870 Oneway Gear 11 Gear 25T Not Spared 12 Gear 29T 19T Not Spared 13 Washer Not Spared 14 Spring Not Spared 15 Wire Harness Not Spared ...

Page 1296: ...pared 4 Bearing Not Spared 5 Nudger Support Not Spared 6 007E79380 Gear 33T 7 005K06760 Clutch Assembly 22T 8 005K05890 Oneway Clutch 9 Nudger Shaft Not Spared 10 Gear 25T Not Spared 11 Retard Support Not Spared 12 005K09290 Friction Clutch 13 Spacer Not Spared 14 Retard Shaft Not Spared 15 Bearing Not Spared 16 Spring Not Spared 17 Retard Roll P O PL 9 7 Item 19 REP 8 5 18 Feed In Chute Not Spare...

Page 1297: ...n PL 9 8 Initial Issue Parts List PL 9 8 Envelope Tray Assembly Item Part Description 1 604K70020 Envelope Tray Assembly 2 Front Cover P O PL 9 8 Item 1 3 Lever P O PL 9 8 Item 1 4 003E75440 Latch 5 809E75730 Spring 6 038E26533 End Guide 7 Envelope Tray Frame P O PL 9 8 Item 1 ...

Page 1298: ...881 Knob 3 130K55590 HCF Tray Set Sensor 4 801K15700 Tray Rail 5 HCF Tray 6 REP 19 1 6 Left Top Cover Not Spared 7 Right Cover Not Spared 8 Front Right Cover Not Spared 9 Left Cover Not Spared 10 Rear Cover Not Spared 11 HCF Feeder Not Spared REP 19 2 12 Label Top Not Spared 13 Label Tray Number Not Spared 14 Label Size Not Spared 15 Label End Not Spared 16 Frame Assembly Not Spared ...

Page 1299: ...Tray Latch 3 Spring P O PL 10 2 Item 1 4 Latch Lever P O PL 10 2 Item 1 5 Magnet P O PL 10 1 Item 5 6 Wave Washer P O PL 10 1 Item 5 7 Front Cover P O PL 10 1 Item 5 8 Gear Bracket P O PL 10 1 Item 5 9 Label Gauge P O PL 10 1 Item 5 10 Frame P O PL 10 1 Item 5 11 Plate P O PL 10 1 Item 5 12 Bracket P O PL 10 1 Item 5 13 Pin P O PL 10 1 Item 5 14 Spring P O PL 10 1 Item 5 15 Top Plate P O PL 10 1 I...

Page 1300: ...tem 5 8 019E58620 Pad 9 Front Side Guide P O PL 10 1 Item 5 10 Rear Side Guide P O PL 10 1 Item 5 11 604K19981 Cable And Pulley Kit REP 19 4 12 032E22410 Wire Guide L 13 Pulley P O PL 10 1 Item 5 14 Wire Guide S P O PL 10 1 Item 5 15 Pulley P O PL 10 1 Item 5 16 Screw P O PL 10 1 Item 5 17 015K65532 Gear Bracket Assembly 18 Gear Bracket P O PL 10 3 Item 17 19 Contact Gear P O PL 10 3 Item 17 20 Ge...

Page 1301: ...56470 Holder 10 Upper Feeder Assembly P O PL 10 1 Item 11 11 Lower Feeder Assembly P O PL 10 1 Item 11 12 Ball Bearing P O PL 10 1 Item 11 13 Front Frame P O PL 10 1 Item 11 14 Pin P O PL 10 1 Item 11 15 Down Bracket P O PL 10 1 Item 11 16 Link Bracket P O PL 10 1 Item 11 17 Rear Frame P O PL 10 1 Item 11 18 Tension Spring P O PL 10 1 Item 11 19 Lift Motor Frame P O PL 10 1 Item 11 20 Bracket P O ...

Page 1302: ... 20T P O PL 10 5 Item 4 8 007E78180 Feed Gear 25T 9 Lever P O PL 10 5 Item 1 10 Bearing P O PL 10 5 Item 1 11 Spacer P O PL 10 5 Item 1 12 Pin Drive P O PL 10 5 Item 1 13 Guide P O PL 10 5 Item 1 14 Rear Upper Chute P O PL 10 5 Item 1 15 Upper Chute P O PL 10 5 Item 1 16 120E21900 Actuator 17 Upper Frame P O PL 10 5 Item 1 18 Spring P O PL 10 5 Item 1 19 HCF Stack Height Sensor HCF Paper Sensor P ...

Page 1303: ...EP 19 5 3 Retard Shaft Assembly P O PL 10 6 Item 1 4 Collar P O PL 10 6 Item 3 5 005K06701 Friction Clutch 6 Shaft P O PL 10 6 Item 3 7 007E78170 Gear 15T 8 007E89760 Gear 22T 9 013E23600 Bearing 10 013E23610 Bearing 11 Retard Bracket P O PL 10 6 Item 1 12 Slide P O PL 10 6 Item 1 13 Lever P O PL 10 6 Item 1 14 Lower Chute P O PL 10 6 Item 1 15 Lower Frame P O PL 10 6 Item 1 16 Spring P O PL 10 6 ...

Page 1304: ... 7 Item 4 9 Latch P O PL 10 7 Item 4 10 Latch P O PL 10 7 Item 4 11 Spring P O PL 10 7 Item 4 12 059E01430 Pinch Roller 13 Shaft P O PL 10 7 Item 4 14 Shaft P O PL 10 7 Item 4 15 Spring P O PL 10 7 Item 4 16 Spring P O PL 10 7 Item 4 17 Gasket P O PL 10 7 Item 4 18 059K36260 Takeaway Roll REP 19 10 19 Spring Left P O PL 10 1 Item 16 20 Spring Right P O PL 10 1 Item 16 21 Pivot Shaft P O PL 10 1 It...

Page 1305: ... Part Description 1 Plate Not Spared 2 017E92820 Rack Caster REP 19 9 3 Foot Not Spared 4 Latch Lever Not Spared 5 Spring Not Spared 6 801K15690 Rail 7 127K47150 Takeaway Motor 8 Docking Interlock Switch Not Spared 9 960K31492 HCF PWB REP 19 11 10 Wire Harness P O PL 10 1 Item 16 11 130K55590 HCF Size Sensor R and L 12 Bracket P O PL 10 1 Item 16 ...

Page 1306: ... 19 5 Label Tray No 4 P O PL 11 1 Item 19 6 Label TTM P O PL 11 1 Item 19 7 Label Instruction TTM P O PL 11 1 Item 19 8 803E09040 Stopper Tray 3 9 803E09030 Stopper Tray 4 10 050K66262 Tray 3 Assembly REF PL 11 2 11 059K71810 Transport Assembly REF PL 11 11 12 050K66242 Tray 4 Assembly REF PL 11 2 13 017K94590 Adjuster Foot Assembly 14 848E52692 Foot Cover 15 868E51271 Foot Bracket 16 Screw Tap No...

Page 1307: ... 3 Tray 3 Front Cover Not Spared 4 Lever Not Spared 5 Link Not Spared 6 Link Not Spared 7 Spring Not Spared 8 Latch Not Spared 9 Cover P O PL 11 2 Item 2 10 Tray 4 Assembly REF PL 11 5 PL 11 6 REP 7 1 11 848K49471 Tray 4 Front Cover Assembly Includes Items 12 19 12 Tray 4 Front Cover Not Spared 13 Lever Not Spared 14 Link Not Spared 15 Link Not Spared 16 Spring Not Spared 17 Latch Not Spared 18 Co...

Page 1308: ...20970 Side Guide Assembly Includes Items 10 13 10 Side Guide P O PL 11 3 Item 9 11 Knob P O PL 11 3 Item 9 12 Knob Assembly P O PL 11 3 Item 9 13 Spring P O PL 11 3 Item 9 14 Guide Assembly Not Spared 15 Size Actuator Not Spared 16 Shaft P O PL 11 3 Item 22 17 Bottom Plate Assembly Not Spared Includes Items 18 19 18 Plate P O PL 11 3 Item 17 19 019K09580 Pad 20 Side Bracket Not Spared 21 Label Max...

Page 1309: ... Item 19 5 Spring P O PL 11 4 Item 1 6 Joint P O PL 11 4 Item 1 7 019K93921 Brake Assembly 8 Pulley C Not Spared 9 Upper Roll P O PL 11 4 Item 20 10 059E05060 Upper Roll 11 Gear 18T P O PL 11 4 Item 19 12 Spring Not Spared 13 Bracket Not Spared 14 Sleeve Bearing Not Spared 15 Cassette Assembly Not Spared Includes Items 16 18 16 Cassette P O PL 11 4 Item 15 17 Rail P O PL 11 4 Item 15 18 Cover P O ...

Page 1310: ...de Guide Assembly Includes Items 8 11 8 Side Guide P O PL 11 5 Item 7 9 Knob P O PL 11 5 Item 7 10 Knob Assembly P O PL 11 5 Item 7 11 Spring P O PL 11 5 Item 7 12 Guide Assembly Not Spared 13 Size Actuator Not Spared 14 Shaft P O PL 11 5 Item 20 15 Bottom Plate Assembly Not Spared Includes Items 16 17 16 Plate Not Spared 17 019K09580 Pad 18 Side Bracket Not Spared 19 Label Max P O PL 9 1 Item 16 ...

Page 1311: ...Item 1 3 413W11860 Bearing 4 Pulley P O PL 11 6 Item 1 5 Spring P O PL 11 6 Item 1 6 Joint P O PL 11 6 Item 1 7 019K93921 Brake Assembly 8 Pulley Not Spared 9 Upper Roll Not Spared 10 059E05060 Upper Roll 11 Gear 18T Not Spared 12 Spring Not Spared 13 Sleeve Bearing Not Spared 14 Bracket Not Spared 15 Cassette Assembly Not Spared Includes Items 16 18 16 Cassette P O PL 11 6 Item 15 17 Rail P O PL ...

Page 1312: ...ed 8 Gear 16T Not Spared 9 Bearing Not Spared 10 110E12220 TM L H Cover Interlock Switch 11 Bearing Not Spared 12 Harness Cover Not Spared 13 054E33802 Feed Out Chute 14 059K74280 Tray 3 Feeder Assembly PL 11 8 REP 8 3 15 Cover Not Spared 16 Tray 4 Feeder Assembly PN Same as Item 14 REP 8 4 17 Bracket Not Spared 18 Bracket Not Spared 19 Low Chute Not Spared 20 054K46340 Chute Assembly Includes Ite...

Page 1313: ...23 Tray 3 4 Level Sensor 6 930W00113 Tray 3 4 No Paper Sensor 7 120E22481 Actuator 8 Holder Not Spared 9 Lever Not Spared 10 Harness Holder Not Spared 11 413W11660 Bearing 12 Gear 30T Not Spared 13 Bearing Not Spared 14 Spring Not Spared 15 Feed Nudger Roll Assembly REF PL 11 10 16 Spring Not Spared 17 Traceability Label Not Spared 18 Retard Roll Assembly REF PL 11 10 19 Rear Harness Holder Not Sp...

Page 1314: ...sembly Not Spared 2 127K52790 Tray 3 4 Lift Feed Motor 3 Gear 31T Not Spared 4 Spacer Not Spared 5 Shaft Bearing Not Spared 6 Drive Shaft Assembly Not Spared Includes Item 7 7 Drive Shaft Not Spared 8 Gear 13T Not Spared 9 005K07130 Oneway Clutch 10 007K97870 Oneway Gear 11 Gear 25T Not Spared 12 Gear 29T 19T Not Spared 13 Washer Not Spared 14 Spring Not Spared 15 Wire Harness Not Spared ...

Page 1315: ...t Spared 4 Bearing Not Spared 5 Nudger Support Not Spared 6 007E79380 Gear 33T Tray 3 7 005K06760 Oneway Gear 22T Tray 3 8 005K05890 Oneway Clutch 9 Nudger Shaft Not Spared 10 Gear 25T Not Spared 11 Retard Support Not Spared 12 005K09290 Friction Clutch 13 Spacer Not Spared 14 Retard Shaft Not Spared 15 Bearing Not Spared 16 Spring Not Spared 17 Retard Roll P O PL 11 10 Item 19 18 Feed In Chute No...

Page 1316: ...t Lh Not Spared 3 059K26350 T A Roll Assembly Includes Items 4 7 4 T A Roll P O PL 11 11 Item 3 5 Joint P O PL 11 11 Item 3 6 Spring P O PL 11 11 Item 3 7 Bearing P O PL 11 11 Item 3 8 Chute Uo Trs Not Spared 9 Label Transport Not Spared 10 059E98860 Roll Pinch Transport 11 Bearing 2 Not Spared 12 Bearing 1 Not Spared 13 413W77559 Bearing 14 Spring Not Spared 15 Cover Pinch Not Spared 16 Spacer Ra...

Page 1317: ... Includes Items 3 5 3 Roll P O PL 11 12 Item 2 4 Shaft P O PL 11 12 Item 2 5 Bracket P O PL 11 12 Item 2 6 059E05060 Roller Upper 7 Stopper Location Fr Not Spared 8 803E09020 Stopper 9 059E05131 Roller TR 10 Bracket Cv Not Spared 11 Harness Assembly Switch 4 Not Spared 12 Gasket Not Spared 13 Switch Bracket Not Spared 14 Bracket Not Spared 15 TTM Frame P O PL 11 12 Item 16 16 TTM Frame Assembly No...

Page 1318: ...Service Documentation PL 11 13 Parts List Initial Issue PL 11 13 Wire Harness Item Part Description 1 960K55022 Tray Module PWB 2 Wire Harness IF Not Spared 3 Wire Harness Sensor Not Spared 4 Wire Harness Motor 1 Not Spared 5 Wire Harness Motor 2 Not Spared ...

Page 1319: ...520 Bracket Assembly REF PL 11 15 3 Collar 2 P O PL 11 14 Item 12 4 Pulley P O PL 11 14 Item 12 5 Roll P O PL 11 14 Item 12 6 Spring P O PL 11 14 Item 12 7 Gear Assembly P O PL 11 14 Item 12 Includes Items 8 9 8 Gear P O PL 11 14 Item 7 9 Bracket P O PL 11 14 Item 7 10 049K07400 TM Takeaway Motor Assembly REF PL 11 15 11 Belt P O PL 11 14 Item 12 12 604K68200 Take Away Gear Kit Includes Item 3 7 1...

Page 1320: ...bly Not Spared 2 Gear 18T Not Spared 3 Lift Gear Not Spared 4 Lift Gear Not Spared 5 Lift Gear 57 Not Spared 6 Bracket Assembly TM Take Away Motor Not Spared 7 Gear 18T Not Spared 8 Lift Gear Not Spared 9 Lift Gear Not Spared 10 Lift Gear 51 Not Spared 11 Bracket Assembly Not Spared 12 TM Take Away Motor Not Spared 13 Gear 70T Not Spared 14 Gear 81T Not Spared 15 Collar Not Spared ...

Page 1321: ...Cover Not Spared 2 Left Cover Not Spared 3 Right Cover Not Spared 4 Top Cover Not Spared 5 Latch Assembly Not Spared Includes Items 6 7 6 Latch P O PL 11 16 Item 5 7 Shaft P O PL 11 16 Item 5 8 848K49451 L H Cover Assembly REF PL 11 17 9 Pivot Bracket Not Spared 10 417W41349 Locking Caster 11 417W41449 Caster 12 Screw Not Spared 13 Support Block Not Spared ...

Page 1322: ...ial Issue PL 11 17 L H Cover Assembly Item Part Description 1 L H Cover Not Spared 2 Handle Not Spared 3 L H Chute Not Spared 4 Latch Not Spared 5 Hook Not Spared 6 059E99241 Pinch Roll 7 Pinch Shaft Not Spared 8 Latch Spring Not Spared 9 Pinch Spring Not Spared 10 Gasket Not Spared 11 Label Not Spared ...

Page 1323: ... Item 3 5 Pinch Guide P O PL 13 1 Item 3 6 Pinch Spring Spacer P O PL 13 1 Item 3 7 Pinch Shaft P O PL 13 1 Item 3 8 Pinch Spring P O PL 13 1 Item 3 9 Pinch Roll P O PL 13 1 Item 3 10 MSI Front Handle P O PL 13 1 Item 1 11 MSI Lower Assembly P O PL 13 1 Item 1 12 120E32540 Actuator 13 050K67000 MSI Front Handle REF PL 13 3 14 INST Label P O PL 13 1 Item 19 15 Max Label P O PL 13 1 Item 19 16 MSI F...

Page 1324: ...4480 Bottom Plate 12 Spring Not Spared 13 049K07430 Drive Bracket Assembly Includes Items 14 16 14 Bracket P O PL 13 2 Item 13 15 Idle Gear 18T P O PL 13 2 Item 13 16 Gear 20T P O PL 13 2 Item 13 17 121E92780 MSI Feed Solenoid 18 Gear Cam Not Spared 19 Pick Up Gear Not Spared 20 Stopper Not Spared 21 011E25210 Drive Lever 22 Spring Not Spared 23 Spring Not Spared 24 MSI Paper Guide Not Spared 25 E...

Page 1325: ...Item Part Description 1 MSI Tray Not Spared 2 Front Rack Not Spared 3 Rear Rack Not Spared 4 MSI Paper Size Sensor Assembly Not Spared 5 Pinion Gear Not Spared 6 Front Side Guide Not Spared 7 Rear Side Guide Not Spared 8 Tray Cover Not Spared 9 Extension Tray Not Spared 10 Spring Not Spared 11 Sensor Link Not Spared 12 Harness Not Spared ...

Page 1326: ...sembly REF PL 14 2 6 110K16600 L H Cover Interlock Assembly Includes Items 7 9 7 Bracket P O PL 14 1 Item 6 8 Switch Plate P O PL 14 1 Item 6 9 Interlock Switch P O PL 14 1 Item 6 10 849E95630 Rear L H Support 11 868E48840 Front L H Support 12 Door Label P O PL 14 1 Item 15 13 059K71300 Duplex Assembly REF PL 14 4 14 054E46391 L H Chute Cover 15 801K47070 L H Frame REF PL 14 3 16 L H Label FX Not ...

Page 1327: ...es Items 2 5 2 BTR Chute P O PL 14 2 Item 1 3 Detack Saw P O PL 14 2 Item 1 4 DTS Contact Spring P O PL 14 2 Item 1 5 Spring P O PL 14 2 Item 1 6 Bearing Not Spared 7 Tie Plate Not Spared 8 Registration Roll Assembly Not Spared 9 Spring Not Spared 10 Guide Not Spared 11 Pinch Spring Not Spared 12 Earth Plate Not Spared 13 Chute Guide Not Spared 14 Rear Holder Not Spared 15 Front Holder Not Spared ...

Page 1328: ... Part Description 1 Harness Guide Not Spared 2 L H Frame Not Spared 3 011E25180 Front Latch Lever 4 011E24180 Rear Latch Lever 5 Latch Plate Not Spared 6 120E33110 Actuator 7 Spring Not Spared 8 Harness Not Spared 9 Front BTR Chute Lock Not Spared 10 Rear BTR Chute Lock Not Spared 11 Duplex Lower Chute Not Spared 12 024E04380 CRU Shutter Rod ...

Page 1329: ...er 2 Not Spared 8 Duplex Roller 3 Not Spared 9 Duplex Pinch Roller Not Spared 10 Dup Belt 1 Not Spared 11 Dup Belt 2 Not Spared 12 Pulley 26T Not Spared 13 930W00123 Duplex Sensor REP 10 2 14 Sensor Actuator Not Spared 15 110E11580 Duplex Cover Interlock Switch 16 Wire Harness Not Spared 17 Duplex Conductor Not Spared 18 Bearing Not Spared 19 127K58390 Duplex Motor REP 10 1 20 Bracket Assembly Not...

Page 1330: ...n Transport Assembly Includes Items 15 24 REP 10 12 15 Registration Chute P O PL 15 1 Item 14 16 Registration Roll Assembly P O PL 15 1 Item 14 17 Idler Roller P O PL 15 1 Item 14 18 121K37450 Registration Clutch Assembly 19 Bearing P O PL 15 1 Item 14 20 Earth Plate P O PL 15 1 Item 14 21 130K64270 Registration Sensor 22 Paper Guide P O PL 15 1 Item 14 23 Seal P O PL 15 1 Item 14 24 Clamp P O PL ...

Page 1331: ...PL 15 2 Item 3 5 Pinch Roller P O PL 15 2 Item 3 6 Bearing P O PL 15 2 Item 3 7 Bearing P O PL 15 2 Item 3 8 Spring P O PL 15 2 Item 3 9 Spring P O PL 15 2 Item 3 10 L H Lower Handle Assembly P O PL 15 2 Item 1 Includes Items 11 13 11 L H Lower Handle P O PL 15 2 Item 10 12 Shaft P O PL 15 2 Item 10 13 Front Hook P O PL 15 2 Item 10 14 Earth Plate P O PL 15 2 Item 1 15 Spring P O PL 15 2 Item 1 16...

Page 1332: ...O PL 17 1 Item 1 6 Earth Spring P O PL 17 1 Item 1 7 Bearing P O PL 17 1 Item 1 8 807E35890 Gear 21T 9 Motor Cover Not Spared 10 930W00113 OCT Home Position Sensor REP 10 11 11 013E33410 Bearing 12 054K46000 OCT Chute Assembly Includes Items 13 18 13 OCT Chute P O PL 17 1 Item 12 14 OCT Roller P O PL 17 1 Item 12 15 Pinch Spring P O PL 17 1 Item 12 16 413W11660 Bearing 17 Exit Roller P O PL 17 1 I...

Page 1333: ...n PL 17 2 Initial Issue Parts List PL 17 2 Exit 2 Item Part Description 1 059K71290 Left Upper Cover 2 Exit 2 Chute Assembly REF PL 17 3 3 Exit 2 Transport and Bracket Assemblies REF PL 17 4 PL 17 5 4 038K20750 Exit 2 Guide Assembly REF PL 17 6 REP 10 5 5 036K92050 Paper Weight ...

Page 1334: ... Item Part Description 1 003E75360 Exit 2 Rear Stopper 2 003E76760 Exit 2 Front Stopper 3 Bearing Not Spared 4 Exit 2 Chute Not Spared 5 L H High Chute Not Spared 6 059K53741 Inverter Roller 7 Sleeve Bearing Not Spared 8 Gear 22T Not Spared 9 Earth Plate Not Spared 10 Gear 52T Not Spared 11 Gear Cover Not Spared 12 Caution Label Not Spared ...

Page 1335: ...ch Spring P O PL 17 4 Item 24 8 Exit Chute P O PL 17 4 Item 24 9 Inverter Pinch Roll Not Spared 10 Inverter Pinch Shaft Not Spared 11 809E75460 Spring 12 120E29430 Actuator 13 059E98780 Actuator Roller 14 809E37332 Spring 15 921W11601 Exit Gate Solenoid REP 10 7 16 Exit Gate Link Not Spared 17 Solenoid Cover Not Spared 18 930W00123 Exit 2 Sensor REP 10 7 19 Wire Harness Not Spared 20 110E11580 L H...

Page 1336: ...arts List Initial Issue PL 17 5 Exit 2 Bracket Rear Assembly Item Part Description 1 Gear Shaft Not Spared 2 Shaft Cover Not Spared 3 Gear 16T 48T Not Spared 4 Gear 28T Not Spared 5 Rear Bracket Not Spared 6 127K58400 Exit 2 Motor REP 10 9 7 Wire Harness Not Spared 8 Rear Cover Not Spared ...

Page 1337: ...uide Assembly 2of2 Item Part Description 1 038K20750 Exit2 Guide Assembly Includes Items 2 4 2 Tray Guide P O PL 17 6 Item 1 3 Gate Spring P O PL 17 6 Item 1 4 Exit Gate P O PL 17 6 Item 1 5 Earth Plate Not Spared 6 Exit Eliminator Not Spared 7 Gate Stopper Not Spared 8 Exit 2 Earth Plate Not Spared 9 Exit Eliminator Not Spared ...

Page 1338: ...tem Part Description 1 110K16590 Main Power Switch Assembly Includes Items 2 5 2 Switch Bracket P O PL 18 1 Item 1 3 Wire Harness P O PL 18 1 Item 1 4 Wire Harness P O PL 18 1 Item 1 5 Switch P O PL 18 1 Item 1 6 110E97990 Front Cover Interlock Switch 7 962K90921 Power Switch Assembly 8 105E19860 HVPS REP 8 4 9 IOT Heater Kit Not Spared ...

Page 1339: ...F Harness HCF Option Not Spared 9 T M Motor Harness Not Spared 10 Feeder Harness Not Spared 11 Fusing Unit Harness Not Spared 12 LVPS Harness Not Spared 13 AC Chassis REF PL 18 3 FX FXTW 14 960K54911 MCU PWB REP 3 5 15 Not Spared 16 Not Spared 17 Not Spared 18 PWB Support Not Spared 19 Relay PWB Harness Assembly Not Spared 20 PWB Support Not Spared 21 PWB Support Not Spared 22 Harness Not Spared 2...

Page 1340: ...L 18 3 Item 11 2 Outlet P O PL 18 3 Item 11 3 Outlet P O PL 18 3 Item 11 4 Inlet GFI Breaker P O PL 18 3 Item 11 5 GFI Connector Bracket P O PL 18 3 Item 11 6 AC Chassis P O PL 18 3 Item 11 7 Wire Assembly 1 P O PL 18 3 Item 11 8 Screw P O PL 18 3 Item 11 9 Wire Assembly 4 P O PL 18 3 Item 11 10 Wire Assembly 2 P O PL 18 3 Item 11 11 101K62410 AC Chassis Assembly 110 240V Includes Items 1 10 ...

Page 1341: ... 4 Initial Issue Parts List PL 18 4 IOT Wire Harness Item Part Description 1 AC Fusing Harness Not Spared 2 IIT ESS I O Cable Not Spared 3 L H Main Harness Not Spared 4 Harness Not Spared 5 DC Power Harness 1 Not Spared 6 DC Power Harness 2 Not Spared 7 IIT ESS Video Cable Not Spared ...

Page 1342: ...Fax Box Assembly Not Spared 2 Fax Box P O PL 18 5 Item 1 3 Bracket P O PL 18 5 Item 1 4 Cover P O PL 18 5 Item 1 5 130K73070 Speaker 6 960K56901 Fax PWB XC XC 960K56911 Fax PWB XE 960K56921 Fax PWB Argentina Brazil India 7 Label P O PL 18 5 Item 1 8 960K61730 G3 PWB XE 960K61720 G3 PWB XC 9 960K39720 Riser PWB 10 117K39110 USB Cable 11 Cover Not Spared ...

Page 1343: ...A B Kit Includes Items 12 20 10 848K59370 Front Cover Assembly 11 Front Right Foot Not Spared 12 Upper Stopper P O PL 19 1 Item 9 13 Top Rear Cover Not Spared 14 Exit 2 Upper Cover Not Spared 15 Exit Front Cover Not Spared 16 Left Upper Cover Not Spared 17 121E21331 Catch Magnet 18 Front Left Cover Not Spared 19 848E62182 Inner Cover 20 Lower Stopper P O PL 19 1 Item 9 21 Left Rear Cover Not Spare...

Page 1344: ...ver Not Spared 6 Rear Middle Cover Not Spared 7 Energy Label Not Spared 8 AP Indonesia Label Not Spared 9 CCC Label Not Spared 10 Data Plate Not Spared 11 Rear Upper Cover Not Spared 12 Fax Cover Not Spared 13 Blind Fax Cover Not Spared 14 Connector Fax Label Not Spared 15 Rear Lower Cover Not Spared 16 EPSV Cover Not Spared 17 Connector Cover Not Spared 18 Outlet Label Not Spared 19 Earth Label N...

Page 1345: ... P O PL 22 1 Item 1 3 Bracket P O PL 22 1 Item 1 4 Magnet P O PL 22 1 Item 1 5 Label P O PL 22 1 Item 1 6 848E50760 Front Inner Cover 7 068K29871 Hinge 8 068K29880 Hinge 9 848K38631 Top Cover Assembly 10 Top Cover P O PL 22 1 Item 9 11 Bracket P O PL 22 1 Item 9 12 Stopper P O PL 22 1 Item 9 13 Magnet P O PL 22 1 Item 9 14 848E50790 Rear Cover 15 Hinge Not Spared 16 815E60280 IIT Cover 17 042E9233...

Page 1346: ...ly Part 2 of 2 Item Part Description 1 Bottom Cover Not Spared 2 Spacer Not Spared 3 Tray Cover Not Spared 4 848E50770 Left Cover 5 068K69530 Tray Support 6 Rear Bracket Not Spared 7 962K42291 Wire Harness 8 050K64830 Stacker Tray Assembly REP 12 16 9 Stacker Base Assembly Not Spared 10 Extended Tray Assembly 11 826E24180 Thumb Screw ...

Page 1347: ...9 423W06054 Paddle Belt REP 12 2 10 413W11860 Bearing 11 020K13900 Pulley 12 005E89490 Collar 13 807E13260 Gear 21T 14 120E27240 Actuator 15 802K85560 Knob Cover Assembly 16 Knob Cover P O PL 22 3 Item 15 17 Spring P O PL 22 3 Item 15 18 012K94990 Sub Paddle Solenoid Assembly 19 Bracket Not Spared 20 130K70160 Finisher Top Cover Interlock Sensor 21 110K12980 Finisher Top Cover Interlock 24V 22 Sup...

Page 1348: ...2 5 3 Cartridge P O PL 22 4 Item 2 4 Stapler P O PL 22 4 Item 2 5 Bracket Not Spared 6 Support Not Spared 7 930W00111 Set Clamp Home Sensor REP 12 6 8 962K44980 Wire Harness 9 022K72790 Exit Roll Assembly REP 12 7 10 Exit Roll P O PL 22 4 Item 9 11 004E15340 Damper 12 004E15330 Center Damper 13 Bearing Not Spared 14 007K94220 One Way Gear 15 005E89470 Collar 16 807E13230 Gear Pulley 16T 18T 17 127...

Page 1349: ...K25001 Main Paddle Shaft Assembly REP 12 11 5 423W09854 Belt 6 Shaft Not Spared 7 413W77559 Bearing 8 020E43500 Pulley 19T 9 054K30361 Lower Chute Assembly REP 12 12 10 Lower Chute P O PL 22 5 Item 9 11 022K73190 Pinch Roll REP 12 8 12 809E65931 Spring 13 Support Not Spared 14 Bracket Not Spared 15 Bracket Not Spared 16 130K93251 Compile Exit Sensor REP 12 10 17 807E13240 Gear 27T 18 Bracket Not S...

Page 1350: ... Item Part Description 1 068K29931 Bracket 2 068K29941 Bracket 3 054K42690 Upper Chute Assembly REP 12 14 4 Upper Chute P O PL 22 6 Item 3 5 042E92241 Eliminator 6 022K72782 Entrance Roll Assembly REP 12 13 7 031E97041 Rear Arm 8 031E97020 Front Arm 9 413W66250 Ball Bearing 10 Spring Not Spared 11 042E92330 Eliminator 12 Guide Paper P O PL 22 6 Item 3 ...

Page 1351: ...453 Finisher PWB REP 12 15 2 055K30850 Connector Bracket 3 Harness Guide Not Spared 4 PWB Bracket Not Spared 5 Wire Harness Drive Not Spared 6 Wire Harness Stapler Not Spared 7 Wire Harness Interlock Not Spared 8 Wire Harness Front Sensor Not Spared 9 Wire Harness Compile Not Spared 10 Wire Harness Stacker Not Spared 11 Bracket Not Spared 12 110E97990 Finisher Front Interlock Switch ...

Page 1352: ... Not Spared 5 Bracket Not Spared 6 Base Tray Not Spared 7 Base Bracket Not Spared 8 006K25032 Stacker Shaft Assembly REP 12 17 9 127K49420 Stacker Motor REP 12 18 10 Pulley 60T Not Spared 11 Worm Gear Not Spared 12 Gear 16T 32T Not Spared 13 Stud Not Spared 14 Bracket Not Spared 15 Bearing Not Spared 16 423W07354 Belt 17 Bracket Not Spared 18 930W00111 Stacker Sensor 1 Q1 Sensor 2 Q2 REP 12 19 19 ...

Page 1353: ...0 Bearing 4 006K25020 Eject Shaft Assembly REP 12 25 5 Eject Shaft P O PL 22 9 Item 4 6 Spacer P O PL 22 9 Item 4 7 Pulley P O PL 22 9 Item 4 8 068K29830 Eject Set Clamp Motor Assembly REP 12 23 9 930W00111 Rear Tamper Home Sensor REP 12 24 10 Support Not Spared 11 423W26754 Belt 12 423W29454 Belt 13 023K91530 Eject Belt REP 12 22 14 Spring P O PL 22 9 Item 8 15 Eject Motor Set Clamp Motor P O PL ...

Page 1354: ... Tray 5 Support Not Spared 6 930W00111 Front Tamper Home Sensor REP 12 27 7 038E34860 Paper Guide 8 Bracket Not Spared 9 930W00212 Eject Clamp Home Sensor Stack Height Sensor REP 12 28 REP 12 29 10 962K42270 Wire Harness 11 Bracket Not Spared 12 Wire Harness Not Spared 13 038K88990 Tamper Guide Rear 14 068K30740 Front Rear Tamper Motor Assembly REP 12 26 15 Front Rear Tamper Motor P O PL 22 10 Ite...

Page 1355: ...1 059K65560 H Transport Assembly REP 13 1 2 068K59494 Docking Plate Assembly 3 Docking Plate P O PL 23 1 Item 2 4 Side Guide P O PL 23 1 Item 2 5 Center Guide P O PL 23 1 Item 2 6 826E07210 Thumb Screw 7 Bracket P O PL 23 1 Item 11 8 Finisher Plate 9 Finisher LX Assembly Not Spared 10 HTU Spacer Not Spared 11 604K70010 Gap Kit Includes Items 6 7 and PL 23 6 Items 18 19 ...

Page 1356: ...43670 Left Cover 3 Paper Guide P O PL 23 2 Item 1 4 848K34170 Top Cover Assembly 5 Lower Chute Assembly P O PL 23 1 Item 1 6 Lower Chute Assembly P O PL 23 2 Item 5 7 054K35264 Chute Assembly 8 026K81200 Thumb Screw 9 Rear Cover Not Spared 10 180K00391 Punch Assembly 2 3 Hole REP 13 2 180K00401 Punch Assembly 2 4 Hole REP 13 2 11 Punch Box Not Spared 12 Wire Harness Not Spared 13 848E28010 Connect...

Page 1357: ...35238 Left Chute Assembly 3 Left Chute P O PL 23 3 Item 2 4 Pinch Spring P O PL 23 3 Item 2 5 Pinch Roller P O PL 23 3 Item 2 6 054K35244 Right Chute Assembly 7 Right Chute P O PL 23 3 Item 6 8 022E27660 Pinch Roller 9 809E76211 Pinch Spring 10 848E43662 Top Cover 11 003K15984 H Transport Counter Balance Left 12 H Transport Counter Balance Right P O PL 23 2 Item 4 13 809E76240 Spring 14 809E78940 ...

Page 1358: ...ket 10 Hinge 11 Bracket P O PL 23 2 Item 6 12 Rear Frame Assembly P O PL 23 2 Item 6 13 127K57622 H Transport Motor REP 13 4 14 020E45330 Tension Pulley 15 020K15720 Pulley 43T 16 020E45210 Pulley 43T 17 Tension Bracket P O PL 23 2 Item 6 18 809E78950 Spring Tension 19 059K54480 Drive Roll 20 059K55070 Drive Roll 21 013E33140 Bearing 22 423W01154 H Transport Belt REP 13 3 23 413W14660 Sleeve Beari...

Page 1359: ...Punch Lower Cover P O PL 23 2 Item 10 3 Punch Motor Cover P O PL 23 2 Item 10 4 Sensor Bracket P O PL 23 2 Item 10 5 930W00111 Punch Encoder Sensor Punch Home Sensor Punch Box Set Sensor 6 Punch Frame Assembly P O PL 23 2 Item 10 7 Encoder Gear Assembly P O PL 23 2 Item 10 8 Gear P O PL 23 2 Item 10 9 Motor Bracket P O PL 23 2 Item 10 10 Punch Top Cover P O PL 23 2 Item 10 11 Bracket P O PL 23 2 I...

Page 1360: ...9531 Hinge 8 848E15210 Rear Lower Cover REP 13 8 9 848E15221 Rear Upper Cover REP 13 7 10 848E15231 Connector Cover 11 848E15241 Stacker Lower Cover REP 13 11 12 848E48790 LH Cover 13 Cover Not Spared 14 Spring Not Spared 15 848E22450 Foot Cover REP 13 10 16 801K30701 Booklet Assembly REP 13 31 17 Thumb Screw P O PL 23 1 Item 11 18 Upper Adjust Cover P O PL 23 1 Item 11 19 Lower Adjust Cover Not S...

Page 1361: ...14 Carriage Tray Not Spared 15 050K61105 Stacker Tray REP 13 20 16 Shaft Not Spared 17 807E08990 Gear 18 020E37710 Pulley 19 146E90650 Encoder 20 809E56860 Spring 21 020E37720 Pulley 18T 22 068K58304 Stacker Elevator Motor Assembly REP 13 19 068K58303 Stacker Elevator Motor Assembly REP 13 19 23 Bearing P O PL 23 7 Item 22 24 020E44181 Pulley 60T 25 Gear 15T 37T P O PL 23 7 Item 22 26 Motor Bracke...

Page 1362: ... Position Sensor Assembly Not Spared 7 Bracket P O PL 23 8 Item 6 8 130E94940 Stapler Move Position Sensor 9 Stapler Move Motor Assembly Not Spared 10 Harness Guide P O PL 23 8 Item 16 11 Harness Support Guide P O PL 23 8 Item 16 12 Harness Guide P O PL 23 8 Item 16 13 Stapler Cover Not Spared 14 Clamp Not Spared 15 Stapler Cartridge Not Spared 16 Stapler Unit Not Spared 17 Cable Band Not Spared 1...

Page 1363: ... 9 11 019K09391 Set Clamp Holder 12 Shaft Not Spared 13 809E79060 Spring 14 809E79080 Spring 15 006K86741 Guide Paper Shaft Assembly 16 Guide Paper Shaft P O PL 23 9 Item 15 17 Gear 20T P O PL 23 9 Item 15 18 Shaft Not Spared 19 807E21420 Gear 19T 20 807E21400 Gear 31T 21 038E36490 Guide Paper Left Right 22 005E25820 Clutch 23 807E21970 Gear 23T 24 Stopper Not Spared 25 Bracket Front Not Spared 26...

Page 1364: ...olenoid P O PL 23 10 Item 8 12 Eject Roller Assembly Not Spared 13 031K93770 Paddle Arm Assembly 14 Sub Paddle Arm Not Spared 15 423W08655 Belt 16 Sub Paddle P O PL 23 10 Item 13 17 Pulley P O PL 23 10 Item 13 18 Pulley P O PL 23 10 Item 13 19 Gear Pulley 31T 20T Not Spared 20 Eject Pinch Roller Assembly Not Spared 21 Bearing P O PL 23 10 Item 20 22 059K55102 Eject Pinch Roller 23 Bracket P O PL 2...

Page 1365: ...ensor 1 Stacker Height Sensor 2 Eject Clamp Home Sensor Set Clamp Home Sensor REP 13 13 17 130K72180 Stacker Height Sensor 2 Assembly 18 Bracket P O PL 23 11 Item 17 19 Eject Cover Switch P O PL 23 11 Item 37 20 Harness Guide Not Spared 21 120E29850 Gear Select Actuator 22 Eject Drive Bracket Assembly Not Spared 23 Bracket P O PL 23 11 Item 22 24 Bracket P O PL 23 11 Item 22 25 Shaft P O PL 23 11 ...

Page 1366: ... O PL 23 12 Item 1 8 930W00111 Front Tamper Home Sensor Rear Tamper Home Sensor REP 13 27 9 130E81600 Compiler Tray No Paper Sensor REP 13 28 10 Spring P O PL 23 12 Item 1 11 Tamper Front Guide P O PL 23 12 Item 1 12 Tamper Rear Guide P O PL 23 12 Item 1 13 Compiler Tray P O PL 23 12 Item 1 14 Paper Paddle Guide P O PL 23 12 Item 1 15 809E79000 Spring 16 Paper End Guide P O PL 23 12 Item 1 17 Pape...

Page 1367: ...23 Transport Motor 2 068K58832 Tension Roller Assembly 3 809E78980 Spring 4 020E45341 Pulley 30T 5 020E45571 Pulley 41T 6 Gear Pulley 27T 30T Not Spared 7 007K98300 Gear 8 059K55080 Entrance Roller 9 059K55090 Exit Roller 10 423W18754 Eject Belt REP 13 21 11 006K86813 Paddle Shaft Assembly 12 033E92850 Cyclone Paddle 13 Paddle Shaft P O PL 23 13 Item 11 14 413W75959 Bearing ...

Page 1368: ...P O PL 23 14 Item 6 8 105E18000 Static Eliminator 9 038E36420 Paper Guide 10 130K88311 Compiler Exit Sensor Finisher Entrance Sensor 11 054K35559 Exit Lower Chute Assembly 054K35558 Exit Lower Chute Assembly A 12 Exit Lower Chute P O PL 23 14 Item 11 13 Pinch Roll Assembly P O PL 23 14 Item 11 14 Spring P O PL 23 14 Item 13 15 059K56321 Pinch Roll 16 Chute Assembly Not Spared 17 Lower Chute P O PL...

Page 1369: ...Item 3 9 Spring P O PL 23 14 Item 2 10 Frame P O PL 23 14 Item 21 11 Front Cover P O PL 23 14 Item 21 12 Bracket P O PL 23 14 Item 21 13 Folder Knife Motor Assembly P O PL 23 14 Item 21 14 Motor Bracket P O PL 23 15 Item 13 15 Folder Knife Motor P O PL 23 15 Item 13 16 Folder Home Sensor P O PL 23 15 Item 13 17 Cam Shaft Assembly P O PL 23 14 Item 21 18 Guide P O PL 23 14 Item 21 19 Gear 28T 8T P ...

Page 1370: ...Not Spared 4 Harness Guide Not Spared 5 Harness Guide Not Spared 6 Magnet Not Spared 7 815K04920 Gasket Plate Assembly 8 962K60592 Wire Harness 9 Wire Harness Not Spared 10 Wire Harness Not Spared 11 Wire Harness Not Spared 12 Wire Harness Not Spared 13 962K60481 Wire Harness 14 Wire Harness Not Spared 15 Wire Harness Not Spared 16 962K74540 Power Cable 17 105E17550 Finisher LVPS REP 13 24 18 Brac...

Page 1371: ...L 23 17 Booklet Cover Item Part Description 1 Frame Assembly Not Spared 2 Booklet Stapler Assembly Not Spared 3 848E15333 Rear Cover REP 13 33 4 Front Cover Not Spared REP 13 32 5 Top Cover REP 13 34 6 848E15350 Side Cover 7 848E15361 PWB Cover REP 13 35 8 Left Cover Not Spared REP 13 36 9 Harness Guide Not Spared ...

Page 1372: ...9 127K57622 Booklet Stapler Move Motor 10 Wire Harness P O PL 23 18 Item 4 11 Sensor Bracket Assembly P O PL 23 18 Item 1 12 Sensor Bracket P O PL 23 18 Item 11 13 930W00111 Booklet Stapler Move Home Sensor Booklet Stapler Move Position Sensor 14 Rear Rack Gear Not Spared 15 Carriage Assembly Not Spared 16 Carriage P O PL 23 18 Item 15 17 Core P O PL 23 18 Item 15 18 Core Not Spared 19 Front Rack ...

Page 1373: ...ver P O PL 23 19 Item 1 4 Bracket P O PL 23 19 Item 1 5 Chute 6 Sub Chute P O PL 23 19 Item 1 7 Support P O PL 23 19 Item 1 8 Spring P O PL 23 19 Item 1 9 Exit Sub Chute P O PL 23 19 Item 1 10 Spring P O PL 23 19 Item 1 11 Front Cover P O PL 23 19 Item 1 12 848E15421 Lower Cover 13 Booklet Stapler Assembly P O PL 23 19 Item 1 REP 13 37 14 Wire Harness P O PL 23 19 Item 1 15 Guide P O PL 23 19 Item...

Page 1374: ... P O PL 23 20 Item 1 4 Bracket P O PL 23 20 Item 1 5 054K35282 Chute 6 Sub Chute P O PL 23 20 Item 1 7 Support P O PL 23 20 Item 1 8 Spring P O PL 23 20 Item 1 9 Sub Chute P O PL 23 20 Item 1 10 Spring P O PL 23 20 Item 1 11 Front Cover P O PL 23 20 Item 1 12 848E15421 Lower Cover 13 Booklet Stapler Assembly P O PL 23 20 Item 1 REP 13 37 14 Wire Harness P O PL 23 20 Item 1 15 Guide P O PL 23 20 It...

Page 1375: ...itch Assembly 2 110E12970 Booklet Stapler Safety Switch 3 Bracket P O PL 23 21 Item 1 4 960K32543 Booklet PWB REP 13 30 5 Wire Harness Not Spared 6 Wire Harness Not Spared 7 Wire Harness Not Spared 8 Booklet Stapler Cover Switch Assembly Not Spared 9 Bracket P O PL 23 21 Item 8 10 Booklet Stapler Cover Switch P O PL 23 21 Item 8 11 Plate Not Spared 12 962K60533 Wire Harness 13 962K60540 Wire Harne...

Page 1376: ... 12 2011 07 2011 5 109 WorkCentre 5335 Family Service Documentation PL 35 1 Parts List Initial Issue PL 35 1 ESS 1 3 Item Part Description 1 ESS Cover Not Spared 2 ESS Chassis Assembly REF PL 35 2 PL 35 3 REP 3 2 ...

Page 1377: ...Includes Items 3 10 REP 3 3 3 ESS PWB P O PL 35 2 Item 2 REP 3 3 4 EEPROM P O PL 35 2 Item 2 5 ESS Plate P O PL 35 2 Item 2 6 USB Panel P O PL 35 2 Item 2 7 Cable Guard 8 Plate P O PL 35 2 Item 2 9 Seal P O PL 35 2 Item 2 10 Cap P O PL 35 2 Item 2 11 ESS Chassis Not Spared 12 Clamp Not Spared 13 PWB Support Not Spared 14 HDD Bracket Not Spared 15 Wire Harness Not Spared 16 Video Harness Not Spared...

Page 1378: ...scription 1 101K61780 HDD Chassis Assembly Includes Items 1 6 2 HDD Chassis P O PL 35 3 Item 1 REP 3 1 3 HDD P O PL 35 3 Item 1 4 Harness Assembly P O PL 35 3 Item 1 5 Bumper P O PL 35 3 Item 1 6 Flange Screw P O PL 35 3 Item 1 7 540K14860 DIMM Post Script 8 133K26760 DIMM Memory 1GB 133K26860 DIMM Memory 2GB Required to support Post Script ...

Page 1379: ...1 07 2011 5 112 WorkCentre 5335 Family Service Documentation PL 51 1 Initial Issue Parts List PL 51 1 DADF Accessory Item Part Description 1 004K02962 DADF Platen Cushion REP 5 2 2 059K71382 DADF Assembly REP 5 1 3 Label ...

Page 1380: ... PL 51 1 Item 2 2 Feeder Assembly P O PL 51 1 Item 2 REP 5 5 3 Rear Cover P O PL 51 1 Item 2 REP 5 4 4 Front Cover P O PL 51 1 Item 2 REP 5 3 5 962K71100 Transport Harness 6 960K47306 DADF PWB REP 5 6 7 Wire Harness P O PL 51 1 Item 2 8 Data Plate P O PL 51 1 Item 2 9 003K87990 Stopper 10 P Clamp P O PL 51 1 Item 2 11 Bracket P O PL 51 1 Item 2 12 Knob Label Not Spared ...

Page 1381: ... Description 1 Frame P O PL 51 1 Item 2 2 036K91873 Left Counter Balance REP 5 7 3 036K91921 Right Counter Balance REP 5 8 4 Tie Plate P O PL 51 1 Item 2 5 054K41230 CVT Chute 6 826E45980 Stud Screw 7 Ground Plate P O PL 51 1 Item 2 8 809E86290 CVT Spring 9 019E73462 Floating Holder 10 809E89310 Floating Spring 11 Bracket P O PL 51 1 Item 2 ...

Page 1382: ...15 WorkCentre 5335 Family Service Documentation PL 51 4 Parts List Initial Issue PL 51 4 Document Tray Item Part Description 1 050K64252 Document Tray Assembly REP 5 9 2 059K65063 Top Cover REP 5 10 3 Stud Bracket P O PL 51 1 Item 2 ...

Page 1383: ...cket P O PL 51 5 Item 2 4 Interlock Switch P O PL 51 5 Item 2 5 Spring P O PL 51 5 Item 2 6 Switch Wire Harness P O PL 51 5 Item 2 7 127K62910 Feed Motor REP 5 13 8 127K62891 Registration Motor REP 5 12 9 809E50763 Spring 10 809E91390 Spring 11 Bracket P O PL 51 1 Item 2 12 Bracket P O PL 51 1 Item 2 13 Feeder Wire Harness P O PL 51 1 Item 2 14 Motor Wire Harness P O PL 51 1 Item 2 15 APS Wire Har...

Page 1384: ... Pulley 6 020E46561 Pulley Gear 7 020E46571 Pulley Gear 8 059E98620 Roll 9 121K46620 Gate Solenoid 10 Gate Solenoid P O PL 51 6 Item 9 11 Cushion P O PL 51 6 Item 9 12 121K43660 Exit Nip Release Solenoid 13 130K73000 Feed Out Sensor Assembly 14 Sensor Bracket P O PL 51 6 Item 13 15 930W00121 Feed Out Sensor Document Set Sensor 16 423W06555 Belt 17 423W31354 Belt 18 807E26971 Gear 19 807E26981 Exit...

Page 1385: ...ue Parts List PL 51 7 Front Belt Item Part Description 1 020E46540 Out Roll Pulley 2 020E46551 Registration Roll Pulley 3 423W08855 Belt 4 Belt Not Spared 5 803E02200 Knob Handle 6 Ground Plate Not Spared 7 960K48840 Document LED Set 8 LED Bracket P O PL 51 7 Item 7 9 Document LED P O PL 51 7 Item 7 ...

Page 1386: ...ntation PL 51 8 Parts List Initial Issue PL 51 8 Registration Retard Invert Output Chutes Item Part Description 1 054K39700 Registration Chute REP 5 14 2 054K44171 Retard Chute REP 5 15 3 054K41044 Invert Chute REP 5 15 4 054K41050 Output Chute 5 Stamp Solenoid Not Spared ...

Page 1387: ... Issue Parts List PL 51 9 Roll Sensor Bracket Item Part Description 1 Bearing Not Spared 2 059K65081 Registration Roll 3 Take Away Roll Not Spared REP 5 16 4 Output Roll Not Spared 5 Exit Roll Not Spared 6 068K69460 Sensor Bracket Assembly REP 5 17 7 Bearing Not Spared 8 930W00121 Invert Sensor ...

Page 1388: ...4 Item 1 4 Tray Wire Harness P O PL 51 4 Item 1 5 032K05861 Guide 6 Max Label Not Spared 7 Harness Cover P O PL 51 4 Item 1 8 Harness Cover P O PL 51 4 Item 1 9 Front Gear Rack P O PL 51 4 Item 1 10 Rear Gear Rack P O PL 51 4 Item 1 11 930W00241 Size Sensor 1 Size Sensor 2 12 Instruction Label Not Spared 13 Rack Spring P O PL 51 4 Item 1 14 Pinion Gear P O PL 51 4 Item 1 15 Side Guide P O PL 51 4 ...

Page 1389: ...1 4 Item 2 2 Upper Feed Chute P O PL 51 4 Item 2 3 059K65070 Upper Feeder REP 5 5 4 011K03520 Lever Latch 5 059K61230 Take Away Pinch Roll 6 120K92500 Document Set Actuator 7 120E32200 Feed Out Actuator 8 Bracket P O PL 51 4 Item 2 9 Ground Plate P O PL 51 4 Item 2 10 897E24010 Size Label 11 897E24000 Jam Label 12 Spring Not Spared 13 Spring Not Spared 14 Spring Not Spared ...

Page 1390: ...ing P O PL 51 11 Item 3 2 Feeder Pulley P O PL 51 12 Item 3 3 Nudger Pulley P O PL 51 11 Item 3 4 Belt P O PL 51 11 Item 3 5 Feed Shaft P O PL 51 11 Item 3 6 Nudger Shaft P O PL 51 11 Item 3 7 Feed Roll Nudger Roll P O PL 51 12 Item 11 REP 5 18 8 Bearing P O PL 51 11 Item 3 9 Housing P O PL 51 12 Item 11 10 Gear P O PL 51 11 Item 3 11 604K58410 DADF Feed Roll Kit ...

Page 1391: ... List PL 51 13 Registration Chute Item Part Description 1 Registration Chute P O PL 51 8 Item 1 2 Pinch Shaft P O PL 51 8 Item 1 3 Registration Wide Pinch Roll P O PL 51 8 Item 1 4 Registration Short Pinch Roll P O PL 51 8 Item 1 5 Seal P O PL 51 8 Item 1 6 Seal P O PL 51 8 Item 1 7 Spring P O PL 51 8 Item 1 ...

Page 1392: ...m Part Description 1 Chute P O PL 51 8 Item 2 2 Set Gate P O PL 51 8 Item 2 3 Housing P O PL 51 8 Item 2 4 Spring P O PL 51 8 Item 2 5 Retard Roll P O PL 51 8 Item 2 REP 5 19 6 848K43600 Retard Roll Cover 7 Seal P O PL 51 8 Item 2 8 Seal P O PL 51 8 Item 2 9 Label P O PL 51 8 Item 2 10 Shaft P O PL 51 12 Item 11 11 Pad P O PL 51 8 Item 2 ...

Page 1393: ...Pre Registration Actuator P O PL 51 8 Item 3 3 Actuator Aps 1 P O PL 51 8 Item 3 4 Actuator Aps 2 P O PL 51 8 Item 3 5 Actuator Aps 2 P O PL 51 8 Item 3 6 Actuator Aps 3 P O PL 51 8 Item 3 7 Invert Actuator P O PL 51 8 Item 3 8 Invert Gate P O PL 51 8 Item 3 9 Spring P O PL 51 8 Item 3 10 Spring P O PL 51 8 Item 3 11 Seal P O PL 51 8 Item 3 12 Seal P O PL 51 8 Item 3 13 Pad P O PL 51 8 Item 3 ...

Page 1394: ...ute Item Part Description 1 Chute P O PL 51 8 Item 4 2 Exit Pinch Roll P O PL 51 8 Item 4 3 Pinch Shaft P O PL 51 8 Item 4 4 Wide Registration Pinch Roll P O PL 51 8 Item 4 5 Short Registration Pinch Roll P O PL 51 8 Item 4 6 Spring P O PL 51 8 Item 4 7 Spring P O PL 51 8 Item 4 8 Bearing P O PL 51 8 Item 4 9 Pad P O PL 51 8 Item 4 ...

Page 1395: ...ts List PL 51 17 Sensor Bracket Item Part Description 1 Sensor Housing P O PL 51 4 Item 1 2 120E31741 Registration Actuator 3 Spring P O PL 51 4 Item 1 4 Sensor Guide P O PL 51 4 Item 1 5 Wire Harness Not Spared 6 930W00121 APS Sensor 1 APS Sensor 2 APS Sensor 3 Registration Sensor Pre Registration Sensor ...

Page 1396: ...78 FLANGE NUT 3 AC 237W00178 NUT SCREW AD 251W21278 WASHER 3 t0 5 AE 252W29450 NYLON WASHER 8 t1 AF 271W10850 DOWEL PIN 1 6x8 AG 271W16050 DOWEL PIN 2x10 AH 271W21050 DOWEL PIN 2 5x10 AJ 271W21250 DOWEL PIN 2 5x12 AK 285W15851 SPRING PIN 2x8 AL 285W16251 SPRING PIN 2x12 AM 285W28651 SPRING PIN 2x16 AN 285W28751 SPRING PIN 2x18 AP 354W12278 E CLIP 1 2 AQ 354W15278 E CLIP 2 AR 354W19278 E CLIP 2 5 A...

Page 1397: ...7 2011 5 141 WorkCentre 5335 Family Service Documentation Parts List Initial Issue Part Number Index The Part Number Index Table has been deleted from the EDOC Use SearchLite to search for Part Numbers and Part Descriptions ...

Page 1398: ... Operation 6 32 Power On Self Test 6 32 USB Key 6 33 Delete All Certificates Initialize Settings 6 33 General Procedures GP 1 Network Printing Simulation 6 35 GP 2 System Administration Login Reset 6 35 GP 3 Initialization Kit Installation 6 36 GP 4 Intermittent Problem RAP 6 41 GP 5 Software Options 6 42 GP 6 Software Version 6 42 GP 9 Entering Admin Mode 6 43 GP 10 Replacing Billing PWB s 6 43 G...

Page 1399: ... Rep Mode Switch the power Off then On If actions performed in Service Rep Mode cause the machine to restart upon exiting the machine will come back up in normal user mode Close any open diagnostic menus and Exit diagnostics Press the Services button Press and hold the 0 key then press the Start button Accessing UI Diagnostics Procedure 1 Enter the Service Rep Mode Entering and Exiting Service Rep...

Page 1400: ...am Report Shutdown Report Failure Report NVM SETTING VALUE LIST 6 Select the required report and press Start The report will be printed Debug Report This report prints out debug messages with the time when the data was stored The output for mat is as follows MM DD YYYY HH MM SS AM PM xxx Recorded message HFSI Report The HFSI information stored in the IOT will be displayed Table 1 shows the format ...

Page 1401: ...s the Machine Status button on the Control Panel 3 Select the Tools tab on the UI screen 4 System Settings and Common Service Settings will be highlighted 5 In the Features column select Machine Clock Timers a Date will be highlighted b To make changes Select Change Settings c The following Date change selections are displayed Date Format Y M D M D Y D M Y Month 1 12 Day 1 31 Year Select Save to k...

Page 1402: ...ration Password cannot be rewritten Procedure 1 Enter UI Diagnostics Accessing UI Diagnostics 2 Select NVM Read Write on the Maintenance Diagnostics screen NOTE The machine does not accept for example 700 6 as an abbreviation of 700 006 When a number starts with 0 the 0 must be entered 3 Input the Chain Link number and select Confirm Change 4 The Current Value and the New Value columns are display...

Page 1403: ...s the paper size detection circuits for Tray 5 It should be performed when the tray 5 size sensor is replaced or a size detection error occurs Procedure 1 Enter UI Diagnostic mode Accessing UI Diagnostics 2 Select Registration on the Maintenance Diagnostics screen 3 Select Tray 5 Guide Adjustment 4 Push the paper guides to their minimum width 5 Select the Minimum Size Position radio button then pr...

Page 1404: ...Make sure that there is sufficient paper in the trays before starting the routine If a jam or system fault occurs the process stops but a recovery message is not displayed The fault code is displayed but it is not recorded in History Procedure 1 Enter UI Diagnostics Accessing UI Diagnostics 2 Press the Machine Status button on the Control Panel 3 Select the Tools tab on the UI screen 4 System Sett...

Page 1405: ...g 0 0 0 100 870 210 Resolution Setting 2 600 x 600 0 1200 x 1200 1 1200 x 600 2 600 x 600 3 300 x 300 4 Not used Table 2 Test Patterns Pattern Name Qty Tray Paper Size if using Trays 1 4 Paper Size if using MSI Image size Simplex Duplex Screen Resolution Required NVM Settings Purpose 1 90 degree Grid IOT 1 99 Trays 1 4 MSI A3 11 x 17 A3 11 x 17 A3 x 17 Simplex Duplex 870 207 Default 870 209 Defaul...

Page 1406: ...Simplex Letter 2 values ED 24ED 300 DACS 600 300 200c 150 GrayFont 1200 200L 1200 x 1200 870 207 0 870 209 50 example 870 210 0 For adjustment in the market determining prob lems 57 SDTP123600_A3 Controller 1 999 Tray 1 4 MSI A3 A4 LEF 11 x 17 8 5 x 11 LEF A4 LEF A3 Simplex Duplex Photo 200R 106 lines 600 x 600 870 207 Default 870 209 Default 870 210 Default For adjustment in the market determinin...

Page 1407: ...07 2 870 209 Default 870 210 Default 119 Pre IPS SS Incre ment BW IISS Tray 1 4 MSI Simplex 2 value ED 600 x 600 870 207 2 870 209 Default 870 210 Default 120 Uniform Density IISS Tray 1 4 MSI Simplex 2 value ED 600 x 600 870 207 2 870 209 Default 870 210 Default 123 Pre IPS BW IISS Tray 1 4 MSI Simplex 2 value ED 600 x 600 870 207 2 870 209 Default 870 210 Default 128 Post IPS Lattice Grid BW IIS...

Page 1408: ...nce go to the referenced ADJ for com prehensive instructions The MAX Setup menu contains the following items Adjust Toner Density ADJ 9 4 IIT Calibration this selection opens the following menu White Reference Setup ADJ 6 6 CCD Calibration ADJ 6 6 Optical Axis Correction ADJ 6 1 IIT Calibration Purpose Functional details Computes and sets the White Reference Correction Coefficient Corrects the IIT...

Page 1409: ...ndicating the completion appears exit UI Diagnostic mode Switch off the power then switch on the power Initialize NVM Procedure 1 Enter UI Diagnostic mode Accessing UI Diagnostics Select Initialize NVM Selections for the following subsystems appear IOT Output Finisher IISS IIT IPS IISS Extension Input Device Sys SYSTEM Sys USER 2 Select the subsystem to be initialized and select Start CAUTION All ...

Page 1410: ...t Enter Number then input Chain Link number of applicable component 3 Select Stop key after confirming Stop operation of component indicated on screen Table 1 Input Component Control List IOT IIT DADF TM HCF Chain Link Component Name Description 005 102 Document Sensor H No paper detected by Document Sensor 005 110 Registration Sensor DADF L Paper detected by Registration Sensor 005 205 DADF Feed ...

Page 1411: ... OFF 075 103 MSI Feed Out Sensor Detects the MSI Feed Out Sensor ON OFF 077 100 Exit 2 Sensor Detects the Exit 2 Sensor ON OFF 077 101 Exit 1 Sensor Detects the Exit 1Sensor ON OFF 077 102 OCT Home Position Sensor Detect OCT Home Position Sensor On Off 077 104 Registration Sensor Detects the Registration Sensor ON OFF 077 105 Duplex Sensor Detect Duplex Path Sensor On Off 077 113 Tray 3 Feed Out S...

Page 1412: ...F Y 005 001 to 005 004 005 006 to 005 010 005 013 to 005 022 005 046 to 005 051 005 090 005 093 005 008 CVT Feed Motor CW 400 0mm s Turns ON for 50sec Auto OFF Y 005 001 to 005 007 005 009 to 005 010 005 013 to 005 022 005 046 to 005 051 005 090 005 093 005 010 CVT Feed Motor CW 133 3mm sec Turns ON for 50sec Auto OFF Y 005 001 to 005 009 005 013 to 005 022 005 046 to 005 051 005 090 005 093 005 0...

Page 1413: ... Turns ON for 5sec Auto OFF Y 005 088 Image Area ON Turns ON for 5sec Y 005 090 Nudger Lift Motor Initial ize Initializes the Nudger Roll 005 093 Nudger Motor CW Turns ON for 50sec Auto OFF Y 005 001 to 005 010 005 013 to 005 022 005 046 to 005 051 005 090 042 001 Drum Motor Rotation drive 145mm s or 155mm s starts with Rotation instruction and stops with Rotation Stop instruction Process speed is...

Page 1414: ...Motor 2 phase CCW 2 Lift Direction Drives the Motor with 2 phase excitation in the Lift direction and at the Lift speed This does not operate if the Level Sensor is ON when drive has started When Level Sensor On is detected the operation will stop 073 001 073 003 073 004 073 003 3 Feed Motor 1 2 phase CW 1 2 Feed Direction Drives the Motor with 1 2 phase excitation in the Feed direction and at the...

Page 1415: ...rota tion MAX Drives the Transport Roll of the Exit Unit Max Speed Normal Rotation Exit output direction 077 015 016 017 077 015 Exit 2 Drive Motor 126 speed reverse rota tion MAX Drives the Transport Roll of the Exit Unit Max Speed Normal Rotation Exit Output direction 077 014 016 017 077 016 Exit 2 Drive Motor 63 speed forward rota tion MAX Drives the Transport Roll of the Exit Unit Max Speed Re...

Page 1416: ...s 091 001 BCR AC Bias Enable the output of BCR AC Bias 091 003 004 005 091 002 BCR DC Bias Enable the output of BCR DC Bias 091 003 004 005 091 003 BCR AC DC Bias Simultaneous output of BCR AC Bias BCR DC Bias 091 001 002 004 005 091 004 BCR AC DC Bias Dev DC Bias Simultaneous output of BCR AC Bias BCR DC Bias and Dev DC Bias 091 001 002 003 005 093 001 091 005 BCR AC DC Bias Dev DC Bias Drum Moto...

Page 1417: ...er Position 012 221 Rear Tamper Home Sensor Detection of Rear Tamper Position 012 242 Low Staple Sensor Detection of staples in Stapler and of Staple Car tridge 012 243 Self Priming Sensor Detection of the status where Stapler Staple is ready 012 244 Staple Home Sensor Detection of Staple Head Position 012 251 Set Clamp Home Sensor Detection of Set Clamp Position 012 252 Eject Home Sensor Detectio...

Page 1418: ...o Front at low speed 100 pulses 012 021 012 022 012 023 012 024 012 025 012 021 Front Tamper Mot Mid dle Front Front Tamper moves to Front at medium speed 100 pulses 012 020 012 022 012 023 012 024 012 025 012 022 Front Tamper Mot High Front Front Tamper moves to Front at high speed 100 pulses 012 020 012 021 012 023 012 024 012 025 012 023 Front Tamper Mot Low Rear Front Tamper moves to Rear at l...

Page 1419: ... 012 028 012 029 012 030 012 046 Staple Motor FOR WARD Staple MOT rotates forward Staple Home OFF then ON 012 047 012 047 Staple Motor REVERSE Staple MOT reverses 180ms 012 046 012 054 Eject Motor Low FOR WARD Eject MOT rotates forward at low speed 2000 pulses 012 055 012 056 012 057 012 055 Eject Motor High FOR WARD Eject MOT rotates forward at high speed 2000 pulses 012 054 012 056 012 057 012 0...

Page 1420: ...sport Motor Hi Transport Mot rotates forward at high speed transport speed in Finisher 012 014 012 095 012 097 012 097 Transport Motor Half Speed Transport Mot rotates forward at half speed equal to half IOT speed 012 014 012 095 012 096 Table 4 Output Component Control Codes Integrated Office Finisher Chain Link Component Description Time out conflicts ...

Page 1421: ...le Home Sensor Staple Head in Home Position 012 250 Eject Clamp Home Sensor Eject Clamp in Home Position raised 012 251 Set Clamp Home Sensor Set Clamp in Home Position 012 260 Upper Limit Sensor Stacker Tray at upper limit 012 262 Stacker Paper Sensor Paper detected in Stacker Tray 012 263 Stacker Encoder Sensor 012 264 Stack Height Sensor 1 High stack in tray 012 265 Stack Height Sensor 2 High s...

Page 1422: ...9 012 036 Transport Motor 1 Transport Motor normal rotation at speed 1 high speed 012 018 012 037 012 038 012 037 Transport Motor 2 Transport Motor normal rotation at speed 2 med speed 012 018 012 036 012 038 012 038 Transport Motor 3 Transport Motor normal rotation at speed 3 low speed 012 018 012 036 012 037 012 039 H Transport Motor Reverse H Transport Motor reverse rotation 012 032 012 033 012...

Page 1423: ...ion Stapler Home 013 025 013 025 Booklet Front Stapler Motor Reverse Booklet Staple Motor Front reverse rotation Stapler Home 013 024 013 026 Booklet Rear Stapler Motor Forward Booklet Staple Motor Rear normal rotation Stapler Home 013 027 013 027 Booklet Front Stapler Motor Reverse Booklet Staple Motor Rear reverse rotation Stapler Home 013 026 013 028 Booklet Staple Move Motor In Drive Booklet S...

Page 1424: ...onent switched on will be automatically switched off NOTE If the component cannot be automatically turned off the following message appears Cannot check the component Stop another output component Checking multiple components 1 To check multiple components simultaneously repeat Step 5a through 6e 2 To stop the check select the Stop button on the Control Panel while the component is selected Changi...

Page 1425: ...ion according to the message and press the Confirm button 7 Select Close to return to the Sub System screen Machine ID Billing Data Purpose The serial no product no and billing count are stored at three locations the EEPROM IOT on the MCU PWB IOT the EEPROM SYS1 on the ESS PWB and the ESS PWB SYS2 This procedure allows the data in all three locations to be synchronized in case of replacement of on...

Page 1426: ... the message Job completed is displayed on the screen 6 To modify the end of life count select Change Spec Life Enter the new threshold value 7 Select Close to return to the Adjustment Others screen Jam Counter Purpose Displays the No of occurrences of jams from the time of reset on completion of the previous service call up to now Procedure 1 Enter the UI Diagnostic Mode Accessing UI Diagnostics ...

Page 1427: ...set when exiting from the Service Mode by using Exit Clear Log 6 Select Close to return to the Faults screen Shutdown History Purpose Displays history classified into 4 categories Paper Jam Document Feeder Jam Failure and Last 40 Faults Procedure 1 Enter the UI Diagnostic Mode Accessing UI Diagnostics 2 Select Faults on the Maintenance Diagnostics screen 3 The following Items are displayed on the ...

Page 1428: ...er On Self Test Initial Issue General Procedures Information ADF Independent Operation Purpose To automatically adjust the original size during DADF scan to the desired original size Procedure Refer to ADJ 6 7 Power On Self Test Purpose Used in conjunction with Long Boot Diagnostics Procedure Refer to GP 19 ...

Page 1429: ...ipped with the machine For loading a new feature use the USB dongle included with the feature kit Procedure 1 Plug the USB dongle into the designated USB port on the ESS PWB interface 2 Press Start 3 Follow the instructions on the UI screen Delete All Certificates Initialize Settings Purpose Deletes all security certificates which have been stored in the machine Procedure 1 Select Delete All Certi...

Page 1430: ...p 6 The port will auto configure Click Next 7 Click Finish to close the Wizard and return to the Properties screen 8 Click Apply to save the port configuration Configuring the print driver 1 In the Properties screen select the Printer tab Select the appropriate configuration items 2 Click Apply to save the print driver configuration 3 A simple test of the printing function can be performed by sele...

Page 1431: ...ess Fault displays go to the 102 311 RAP and trouble shoot that fault If the installation proceeds correctly the Xerox Sphere of Connectivity screen will display followed within about one minute by the Energy Star screen the WorkCentre 53XX splash screen and the 124 326 Fault Error screen No action is required for any of these screens a If the Download Mode screen displays it indicates that the pr...

Page 1432: ...ys Press Next Figure 2 Installation Wizard Welcome screen 2 Figure 3 The Tools Access screen will display Select Locked Restricted Access then press Next Figure 3 Tools Access screen 3 Figure 4 The Millimeters Inches screen appears next Select the appropriate unit for the customer then select Next Figure 4 Millimeters Inches screen 4 Figure 5 The Time Zone screen displays next Use the up down arro...

Page 1433: ...n appears Use the Date Format button to select the desired Day Month Year format Then use the scroll arrows to select the correct Month Day and Year settings Select Next Figure 7 Date screen 7 Figure 8 The Time screen displays Use the buttons to select the 12 24 hour clock and the AM PM settings Then use the scroll arrows to select the correct Hours and Minutes settings Select Next Figure 8 Time s...

Page 1434: ...pier Select a Service Screen Figure 12 MFP Select a Service screen 11 Proceed to Mark and Store the USB Dongle Mark and Store the USB Dongle Mark and Store the USB Dongle 1 With the machine still operating remove the USB dongle from the USB port 2 Select the Machine Status button on the Control Panel and locate the Machine Serial Number on the lower left part of the screen Record this number on th...

Page 1435: ...lls these kits 1 Locate the Software Option Kits if present NOTE The Scan Kit can have two PIN codes all others have one PIN code 2 Open the envelope for the first Software Option Kit and remove the instruction book 3 Open the first Software Options Kit instruction book and locate the PIN code for the Soft ware Option Kit that is specific to the option 4 Press the Log In Out button and login as Ad...

Page 1436: ...e This is not normal and may be an indication of the cause of the problem 5 Operate all of the components in the appropriate RAP that is associated with the symp tom of the intermittent problem with Component Control Observe the components for any symptoms of abnormal operation such as a hesitation or an unusual sound 6 Check that the AC and DC power are within specification 7 Get technical advice...

Page 1437: ...verwrite causes the machine to operate at a slightly slower speed due to the hard drive processor requiring additional time to map and overwrite specific areas of the hard drive The speed reduction may not be observable during every print job 1 Enter the UI Diagnostic Mode Refer to Entering and Exiting Service Rep Mode and Accessing UI Diagnostics 2 Select Software Options in the Maintenance Diagn...

Page 1438: ...M corruption Purpose The serial number product model number and billing count are stored at three locations the MCU EEPROM IOT the EEPROM on the ESS PWB SYS1 and the ESS PWB SYS2 This procedure allows the data in all three locations to be synchronized in case of replacement of one of the PWB s or due to data corruption associated with one of the following faults 124 310 Product No Failure Not init...

Page 1439: ... Enter the correct serial number again and select Confirm again 9 Select Close and check that all three columns are the same 10 If the serial numbers match select Close and exit Service Rep mode If two or more serial numbers DO NOT match the machine label serial number escalate the service call to Field Engineering or the NTC GP 11 Foreign Device Interface Setup Purpose This procedure explains the...

Page 1440: ...ing FDI CRD function must enter 0 turn off MC and remove the FDI connection 0 None or Foot Switch default 1 Additive Mode UI msg Use a Valid Card 2 Subtractive Mode UI msg Use a Valid Card 3 Dispenser Subtractive Mode UI msg Use a Valid Card 4 Coin Op Kit Subtractive Mode UI msg Insert Coins 5 Multiple connection of CopyLyzer Dispenser Subtractive Mode UI msg Use a Valid Card 6 Multiple connection...

Page 1441: ... above the charge types 0 disabled default 1 enabled 850 016 Operational when Job in Process is disabled and Sub tractive Mode CRD is connected NOTE This function is only available in FX FX IBG Market Change system behavior based on Subtractive CRD or CRD set to Sub tractive Mode and Job in Process is disabled 0 All Xerox Europe 1 Cancel 2 Pause automatically clear remaining jobs 850 017 Use of ca...

Page 1442: ...for the Relay to pick up the Line 3 To stop the test select Relay Off Table 1 Fax Diagnostic signal numbers Signal No Output Description 011 Tonal Signal Output 462Hz 012 Tonal Signal Output 1080Hz 013 Tonal Signal Output 1100Hz 014 Tonal Signal Output 1300Hz 015 Tonal Signal Output 1650Hz 016 Tonal Signal Output 1850Hz 017 Tonal Signal Output 2100Hz 019 DTMF Signal Output Dual Tone 1 020 DTMF Sig...

Page 1443: ...V 34 Signal Output 12000 3200 HDLC Flag 133 V 34 Signal Output 14400 3200 HDLC Flag 134 V 34 Signal Output 16800 3200 HDLC Flag 135 V 34 Signal Output 19200 3200 HDLC Flag 136 V 34 Signal Output 21600 3200 HDLC Flag 137 V 34 Signal Output 24000 3200 HDLC Flag 138 V 34 Signal Output 26400 3200 HDLC Flag 139 V 34 Signal Output 28800 3200 HDLC Flag 140 V 34 Signal Output 31200 3200 HDLC Flag 142 V 34...

Page 1444: ...ted To execute With the machine completely powered off both the Power Switch and the Main Power Switch in the OFF positions simultaneously press and hold the 6 the Stop and the Energy Saver buttons on the Control Panel and then switch on the Main Power Switch and then the Power Switch Continue to hold down the 6 Stop and Energy Saver buttons until the boot up screen progress bar appears HDD Format...

Page 1445: ... to set the Country Code for correct FAX operation Procedure 1 Enter Tools mode GP 9 2 Follow the path System Settings System Settings Common Settings Other Settings 3 Scroll the Other Settings menu to find Country on page 2 item 14 15 or 16 depending on configuration To change the value Select Change Settings Scroll through the list to select the Country Select Save 4 Exit Tools mode ...

Page 1446: ...w folder in the USB Flash Drive and name it DWLD c Copy the software file s obtained in Step 1 unzip the file and extract the bin file if required into the DWLD folder 4 Start Upgrade a Power OFF the machine NOTE if USB Printing is enabled the USB port on the Control Panel can be used b Insert the USB Flash Drive into the USB connector on the Control Panel if available or the ESS PWB Chassis Figur...

Page 1447: ...ssistant Supplies Assistant Maintenance Assistant Meter Assistant Automatic Meter Reading and Supplies Assistant Automatic Supplies Replenishment automate the administrative tasks of meter reading and toner replenishment The WorkCentre communicates directly to the billing system server through a secure socket layer SSL which is industry standard encryption technology All communication is one way i...

Page 1448: ...Communication error with Xerox SMart eSolutions server Check your Network Settings Procedure Make sure NVM location 700 498 is set to 1 1 Have the System Administrator validate the DNS settings and Proxy Server Settings on CWIS DNS is in the following location Properties Tab Connectivity Proto cols TCP IP 2 Proxy Server Settings is in the following location Properties Tab Connectivity Protocols Pr...

Page 1449: ...s refer to Figure 1 and Table 1 LED Legend ESS PWB LED s 0 1 2 3 are Green 4 5 6 7 are Yellow Figure 1 ESS PWB On Off LED s Table 1 LED legend O ON x OFF 0 3 4 7 Table 1 LED Legend Main Unit Lower Main Unit Upper State Condition Related HW Failure Location Details Normal Diagnostic Long Boot Diagnostic Related Fault Code 7 6 5 4 3 2 1 0 O O O O O O O O Initial state at Power ON ESS Not all are ON ...

Page 1450: ...agnostic start ROM ON Standard ROM Error O O 116 317 x x O x O x O x NVRAM diagnostic start NVM ESS ON NVRAM Error O O 116 323 x x O O x x x x Transition from MiniOS to CORE DIAG start ROM RAM ON ROM RAM Error O O 116 317 O O x x x x O x UI Cable Disconnect Detec tion UI ESS ON UI Cable Connection Error O O 016 326 O O x x x x O O MCU Harness Disconnect Detection MCU ESS ON MCU Harness Connection ...

Page 1451: ...e diagnostic start ESS ON ESS Error O 016 365 x O x O O O O x HDD diagnostic start HDD ESS ON HDD ESS Error O 016 366 016 367 x O O x x x x x HDD UFS diagnostic start HDD ON HDD ESS Error O 016 372 x O x O x O x x UI Check start UI ESS ON ESS UI Error O 016 362 O O O O O O O O VxWORKS boot complete Usual operation recovery from Energy Saver state System In Usual Operating State O O Table 1 LED Leg...

Page 1452: ...Table 1 NG Diagnostic Results Test Name Test Contents Overview UI Panel Display Fault Code 1 Standard RAM Test Standard RAM read write verify test 116 315 2 Extension RAM Test Extension RAM read write verify test 116 316 3 Standard ROM Test Standard ROM checksum test 116 317 4 NVRAM Test NVRAM read write verify test 116 323 5 UI Cable Disconnect Detection Disconnect detection of UI Cable 016 326 6...

Page 1453: ...l SCR3310 and can be identified by the Xerox p n 960K59280 on the underside of the device Only readers with the Xerox part number affixed are to be replaced by Xerox Service Service for CAC hardware is limited to verifying correct operation CSE should check the following NVM values Location 850 009 should be set to 0 Location 700 379 should be set to 0101 Check out the machine in the service mode ...

Page 1454: ... is complete and Authorization begins 12 At this point authorization is complete and the authorized services such as scan to e mail copy fax are now available 13 The E mail address is retrieved from the Signing Certificate and is available for inclusion in the From field whenever the E mail Service is selected 14 The session is terminated when the card is removed from the reader or the administrat...

Page 1455: ...nisher Product Specs Power Requirements Single Phase 2 conductors ground wire Table 1 Voltage Requirements Region Power Voltage VAC Power Frequency Hz Power Rating ESG XE 220 240 VAC 10 10 50 3 10 AMP USSG XCL XC 110 127 VAC 10 10 60 Hz 3 15 AMP Table 2 Power Consumption Condition WC5325 WC5330 WC5335 Running avg 699W 115V 724W 220V 721W 115V 742W 220V 744W 115V 783W 220V Standby 127W 115V 122W 22...

Page 1456: ...idge Drum Car tridge installed Data Security HDD IN BOX Regional Kit AE8 IOT IIT DADF TTM WH 120V Two 520 sheet trays 2000 sheet Ltr A4 Tandem Tray Mod ule 50 sheet Bypass Tray Automatic Duplex Exit 1 w OCT Exit 2 w o OCT Exit 2 Inner Tray US standard 120v Power Cord In box Neutral Toner Cartridge Drum Cartridge installed Data Security HDD IN BOX Regional Kit AE9 IOT IIT DADF TTM WH 120V GSA Two 5...

Page 1457: ...r 3 x 50 600T40205 Screw Driver 6 x 100 600T1989 Screw Driver NO 1 499T356 Stubby Driver 600T40210 Screw Driver 100MM 499T355 Spanner and Wrench 5 5 x 5 5 600T40501 Spanner and Wrench 7x 7 600T40502 Hex Key Set 600T02002 Box Driver 5 5MM 600T1988 Box Driver 1 4 inch Side Cutting Nipper 600T40903 Round Nose Pliers 600T40901 Digital Multi meter Set 600T2020 Interlock Cheater 600T91616 Silver Scale 1...

Page 1458: ... 600T1653 HVPS test probe adapter 600T1996 Copy Paper Carrying Case 600T1999 Copy Paper Zip Lock Bag 600T2000 Xerox Color Xpressions Plus 24 11 17 in 3R5465 Colortech Plus 90 gsm A3 3R94642 Service and Machine NVM Log 700P97436 Serial Cable 600T2058 USB Cable 600T02231 Null Modem Adapter female female 113E40060 PWS power cord adapter 600T2018 Micro Probe Kit 600T02177 Table 1 Cleaning Materials De...

Page 1459: ...flected in Authentication Agent Usage restriction can be set on copy print scan fax color or mono chrome by user and by user group APS Auto Paper Select The machine selects a suitable size of copy paper auto matically based on the detected original size and the reproduction ratio you select ATC Automatic Toner Concentration ATS Auto Tray Switch The machine will automatically select a usable tray t...

Page 1460: ...etic Emissions are emitted from machine during normal opera tion and power of these emissions are reduced by machine design features ESD Electrostatic Discharge A transfer of charge between bodies at different electrostatic potential ESG European Solutions Group also referred to as XE Xerox Europe FE Field Engineer Table 1 Glossary Term Description FIFO First In First Out an abstraction in ways of...

Page 1461: ...nput Output a method of transferring data between the CPU and a peripheral such as a network adapter or an ATA storage device Table 1 Glossary Term Description PJL Printer Job Language a method developed by Hewlett Packard for switch ing printer languages at the job level and for status readback between the printer and the host computer PL Parts List P O Part of Assembly Name POP Server Post Offic...

Page 1462: ...sors TRC Tone Reproduction Curve UM Unscheduled Maintenance UI User Interface USB Universal Serial Bus W With indicates machine condition where specified condition is present WebDAV Web based Distributed Authoring and Versioning a set of extensions to the Hypertext Transfer Protocol HTTP that allows computer users to edit and manage files collaboratively on remote World Wide Web servers RFC 4918 d...

Page 1463: ...ary modification information Classification Codes A tag number may be required to identify differences between parts that cannot be inter changed or differences in diagnostic repair installation or adjustment procedures A tag number may also be required to identify the presence of optional hardware special non volatile memory programming or whether mandatory modifications have been installed Each ...

Page 1464: ...T DADF Wirenets 7 40 Integrated Finisher Wirenets 7 46 LX Finisher Wirenets 7 49 Block Schematic Diagrams BSDs Block Schematic Diagrams BSDs 7 53 Chain 1 Input Power 7 56 Chain 2 User Interface 7 67 Chain 3 Machine Run Control 7 68 Chain 4 Drives 7 78 Chain 5 Document Input 7 79 Chain 6 Scanning and Image Input 7 88 Chain 7 Paper Supply 7 97 Chain 8 Paper Feed 7 108 Chain 9 Xerographics and Markin...

Page 1465: ... Figure Number to determine the figure number of the electri cal termination device Refer to the Item Number column to determine the item number in the adjacent Figure Number column The fourth column supplies the title of the Figure or the asso ciated component s NOTE Connectors numbered CN and FS are listed after the P and J connectors The following plug jack locations are divided into 4 separate...

Page 1466: ...e 17 19 GFI Chassis P J94 Figure 17 18 GFI Chassis P J95 Figure 17 17 GFI Chassis P J102 Figure 20 4 Tray 3 Paper Size Sensor P J102 Figure 5 5 Toner Crum PWB P J108 Figure 6 2 MSI Paper Size Sensor P J108 Figure 10 1 Duplex Cover Open Switch P J103 Figure 20 11 Tray 4 Paper Size Sensor P J109 Figure 6 1 MSI No Paper Sensor P J109 Figure 10 2 Duplex Path Sensor P J104 Figure 20 10 Tray Module L H ...

Page 1467: ... J364 Figure 12 3 P J380 Figure 14 9 P J390 Figure 14 19 ESS PWB P J400 Figure 15 1 MCU PWB Table 1 Plug Jack Location List P J No Figure No Item No Remarks where to connect P J401 Figure 15 4 MCU PWB P J402 Figure 15 5 MCU PWB P J403 Figure 15 6 MCU PWB P J404 Figure 15 12 MCU PWB P J405 Figure 15 13 MCU PWB P J406 Figure 15 14 MCU PWB P J407 Figure 15 9 MCU PWB P J408 Figure 15 11 MCU PWB P J409...

Page 1468: ...758 Figure 3 2 DADF PWB J759 Figure 3 14 J760 Figure 3 13 P J761 Figure 2 18 DADF PWB P J762 Figure 2 3 P J763 Figure 2 2 P J764 Figure 2 1 DADF PWB P J765 Figure 2 17 P J766 Figure 2 10 Relay Connector P J767 Figure 2 4 P J768 Figure 2 5 P J769 Figure 2 6 P J770 Figure 2 11 Relay Connector P J771 Figure 3 5 Table 1 Plug Jack Location List P J No Figure No Item No Remarks where to connect P J772 F...

Page 1469: ...725 3 11 Integrated Office Finisher Bottom Location P J8726 1 7 Integrated Office Finisher Front Location P J8727 1 9 Integrated Office Finisher Front Location P J8728 1 8 Integrated Office Finisher Front Location P J8729 1 6 Integrated Office Finisher Front Location P J8730 1 2 Integrated Office Finisher Front Location P J8731 1 4 Integrated Office Finisher Front Location P J8732 1 3 Integrated O...

Page 1470: ...isher LX Front P J8888 4 9 Finisher LX Eject J8889 3 3 Finisher LX Rear J8890 3 4 Finisher LX Rear J8891 4 2 Finisher LX Eject P J8892 5 1 Booklet Maker Stapler Assembly P J8893 5 2 Booklet Maker Stapler Assembly J8894 6 1 Booklet Maker PWB J8895 6 3 Booklet Maker PWB P J8896 5 7 Booklet Maker Stapler Assembly J8897 5 4 Booklet Maker Stapler Assembly J8898 5 5 Booklet Maker Stapler Assembly J8899 ...

Page 1471: ...8 Figure 2 3 HCF PWB PF JF51 Figure 2 2 HCF Tray 6 Size Sensor Letter PF JF52 Figure 2 1 HCF Tray 6 Size Sensor A4 PF JF53 Figure 2 10 HCF Tray 6 In Sensor PF JF54 Figure 1 3 HCF PF JF56 Figure 1 10 HCF PF JF56A Figure 1 10 HCF PF JF56B Figure 1 10 HCF PF JF57 Figure 2 11 HCF Tray 6 Takeaway Motor PF JF58 Figure 1 1 HCF Tray 6 Lift Feed Motor PF JF59 Figure 1 2 HCF PF JF60 Figure 1 8 HCF PF JF61 F...

Page 1472: ...BUS Updated 12 2011 07 2011 7 10 WorkCentre 5335 Family Service Documentation IOT Plug Jack Illustrations Initial Issue Wiring Data Figure 2 DADF Rear Location Figure 3 DADF PWB ...

Page 1473: ...BUS Updated 12 2011 07 2011 7 11 WorkCentre 5335 Family Service Documentation IOT Plug Jack Illustrations Wiring Data Initial Issue Figure 4 IIT Figure 5 Main Power FrontCover Interlock Switch ...

Page 1474: ...BUS Updated 12 2011 07 2011 7 12 WorkCentre 5335 Family Service Documentation IOT Plug Jack Illustrations Initial Issue Wiring Data Figure 6 MSI Figure 7 Registration ...

Page 1475: ...BUS Updated 12 2011 07 2011 7 13 WorkCentre 5335 Family Service Documentation IOT Plug Jack Illustrations Wiring Data Initial Issue Figure 8 Tray1 2 Feeder Figure 9 L H Side ...

Page 1476: ...BUS Updated 12 2011 07 2011 7 14 WorkCentre 5335 Family Service Documentation IOT Plug Jack Illustrations Initial Issue Wiring Data Figure 10 Duplex Cover Figure 11 Fuser ...

Page 1477: ...BUS Updated 12 2011 07 2011 7 15 WorkCentre 5335 Family Service Documentation IOT Plug Jack Illustrations Wiring Data Initial Issue Figure 12 Fax Figure 13 AC Driver PWB Dev Drive Motor ...

Page 1478: ...e 14 ESS Figure 15 MCU PWB P J1310 P J330 P J1323 P J320 P J1324 P J328 P J351 P J342 P J344 P J345 P J346 P J302 P J336 P J390 P J352 P J343 P J332 P J300 P J340 P J380 P J400 P J401 P J402 P J403 P J417 P J421 P J426 P J422 P423 P J415 P J416 P J407 P J409 P J408 P J404 P J405 P J406 P J412 P J414 P J411 P J413 P J2 P J1 P J419 P J410 ...

Page 1479: ... 2011 7 17 WorkCentre 5335 Family Service Documentation IOT Plug Jack Illustrations Wiring Data Initial Issue Figure 16 LVPS PWB Figure 17 GFI Chassis P J503 P J506 P J502 P J505 P J501 P J1 P J3 P J2 FX Only FX Only FX Only ...

Page 1480: ...ily Service Documentation IOT Plug Jack Illustrations Initial Issue Wiring Data Figure 18 Tray 1 Tray 2 Paper Size Sensor Figure 19 ROS P J123 P123 J123 P J122 P122 J122 P J620 P620 J620 P J170 P170 J170 P J160 P160 J160 P J201 P201 J201 P J140 P140 J140 ...

Page 1481: ...d 12 2011 07 2011 7 19 WorkCentre 5335 Family Service Documentation IOT Plug Jack Illustrations Wiring Data Initial Issue Figure 20 Tray 3 4 Feeder TTM Figure 21 Tray3 4 Feeder Tray Module PWB TM Take Away Motor ...

Page 1482: ...tre 5335 Family Service Documentation Integrated Office Finisher Initial Issue Wiring Data Integrated Office Finisher Plug Jack Illustrations Figure 1 Integrated Office Finisher Front Location Figure 2 Integrated Office Finisher PWB Location ...

Page 1483: ...011 7 21 WorkCentre 5335 Family Service Documentation Integrated Office Finisher Office Finisher LX Plug Wiring Data Initial Issue Figure 3 Integrated Office Finisher Bottom Location Office Finisher LX Plug Jack Illustrations ...

Page 1484: ...pdated 12 2011 07 2011 7 22 WorkCentre 5335 Family Service Documentation Office Finisher LX Plug Jack Illustrations Initial Issue Wiring Data Plug Jack Illustrations Figure 1 Finisher LX Horizontal Transport ...

Page 1485: ...BUS Updated 12 2011 07 2011 7 23 WorkCentre 5335 Family Service Documentation Office Finisher LX Plug Jack Illustrations Wiring Data Initial Issue Figure 2 Finisher LX Front ...

Page 1486: ...BUS Updated 12 2011 07 2011 7 24 WorkCentre 5335 Family Service Documentation Office Finisher LX Plug Jack Illustrations Initial Issue Wiring Data Figure 3 Finisher LX Rear ...

Page 1487: ...BUS Updated 12 2011 07 2011 7 25 WorkCentre 5335 Family Service Documentation Office Finisher LX Plug Jack Illustrations Wiring Data Initial Issue Figure 4 Finisher LX Eject ...

Page 1488: ...BUS Updated 12 2011 07 2011 7 26 WorkCentre 5335 Family Service Documentation Office Finisher LX Plug Jack Illustrations Initial Issue Wiring Data Figure 5 Booklet Maker Stapler Assembly ...

Page 1489: ...BUS Updated 12 2011 07 2011 7 27 WorkCentre 5335 Family Service Documentation Office Finisher LX Plug Jack Illustrations Wiring Data Initial Issue Figure 6 Booklet Maker PWB ...

Page 1490: ...ted 12 2011 07 2011 7 28 WorkCentre 5335 Family Service Documentation HCF Plug Jack Illustrations Initial Issue Wiring Data HCF Plug Jack Illustrations Plug Jack Illustrations Figure 1 HCF 1 2 Figure 2 HCF 2 2 ...

Page 1491: ...BUS Updated 12 2011 07 2011 7 29 WorkCentre 5335 Family Service Documentation IOT wirenets Wiring Data Initial Issue IOT wirenets Figure 1 ACH Wirenet ...

Page 1492: ...BUS Updated 12 2011 07 2011 7 30 WorkCentre 5335 Family Service Documentation IOT wirenets Initial Issue Wiring Data Figure 2 ACN Wirenet ...

Page 1493: ...BUS Updated 12 2011 07 2011 7 31 WorkCentre 5335 Family Service Documentation IOT wirenets Wiring Data Initial Issue Figure 3 2 5VDC 3 3VDC Wirenets ...

Page 1494: ...BUS Updated 12 2011 07 2011 7 32 WorkCentre 5335 Family Service Documentation IOT wirenets Initial Issue Wiring Data Figure 4 5VDC Wirenet 1 of 2 ...

Page 1495: ...BUS Updated 12 2011 07 2011 7 33 WorkCentre 5335 Family Service Documentation IOT wirenets Wiring Data Initial Issue Figure 5 5VDC Wirenet 2 of 2 ...

Page 1496: ...BUS Updated 12 2011 07 2011 7 34 WorkCentre 5335 Family Service Documentation IOT wirenets Initial Issue Wiring Data Figure 6 5V RTN Wirenet 1 of 3 ...

Page 1497: ...BUS Updated 12 2011 07 2011 7 35 WorkCentre 5335 Family Service Documentation IOT wirenets Wiring Data Initial Issue Figure 7 5V RTN Wirenet 2 of 3 ...

Page 1498: ...BUS Updated 12 2011 07 2011 7 36 WorkCentre 5335 Family Service Documentation IOT wirenets Initial Issue Wiring Data Figure 8 5V RTN Wirenet 3 of 3 ...

Page 1499: ...BUS Updated 12 2011 07 2011 7 37 WorkCentre 5335 Family Service Documentation IOT wirenets Wiring Data Initial Issue Figure 9 24 VDC Wirenet 1 of 2 ...

Page 1500: ...BUS Updated 12 2011 07 2011 7 38 WorkCentre 5335 Family Service Documentation IOT wirenets Initial Issue Wiring Data Figure 10 24 VDC Wirenet 2 of 2 ...

Page 1501: ...BUS Updated 12 2011 07 2011 7 39 WorkCentre 5335 Family Service Documentation IOT wirenets Wiring Data Initial Issue Figure 11 24V RTN Wirenet ...

Page 1502: ...BUS Updated 12 2011 07 2011 7 40 WorkCentre 5335 Family Service Documentation IIT DADF Wirenets Initial Issue Wiring Data IIT DADF Wirenets Figure 1 IIT 3 3 5 24 VDC Wirenet ...

Page 1503: ...BUS Updated 12 2011 07 2011 7 41 WorkCentre 5335 Family Service Documentation IIT DADF Wirenets Wiring Data Initial Issue Figure 2 IIT 3 3 5 24V RTN Wirenet ...

Page 1504: ...BUS Updated 12 2011 07 2011 7 42 WorkCentre 5335 Family Service Documentation IIT DADF Wirenets Initial Issue Wiring Data Figure 3 DADF 5VDC Wirenet ...

Page 1505: ...BUS Updated 12 2011 07 2011 7 43 WorkCentre 5335 Family Service Documentation IIT DADF Wirenets Wiring Data Initial Issue Figure 4 DADF 5V RTN Wirenet ...

Page 1506: ...BUS Updated 12 2011 07 2011 7 44 WorkCentre 5335 Family Service Documentation IIT DADF Wirenets Initial Issue Wiring Data Figure 5 DADF 24VDC Wirenet ...

Page 1507: ...BUS Updated 12 2011 07 2011 7 45 WorkCentre 5335 Family Service Documentation IIT DADF Wirenets Wiring Data Initial Issue Figure 6 DADF 24V RTN Wirenet ...

Page 1508: ...Updated 12 2011 07 2011 7 46 WorkCentre 5335 Family Service Documentation Integrated Finisher Wirenets Initial Issue Wiring Data Integrated Finisher Wirenets Figure 1 Integrated Office Finisher 5VDC Wirenet ...

Page 1509: ...BUS Updated 12 2011 07 2011 7 47 WorkCentre 5335 Family Service Documentation Integrated Finisher Wirenets Wiring Data Initial Issue Figure 2 Integrated Office Finisher 24VDC Wirenet ...

Page 1510: ...BUS Updated 12 2011 07 2011 7 48 WorkCentre 5335 Family Service Documentation Integrated Finisher Wirenets Initial Issue Wiring Data Figure 3 Integrated Office Finisher DC RTN Wirenet ...

Page 1511: ...BUS Updated 12 2011 07 2011 7 49 WorkCentre 5335 Family Service Documentation LX Finisher Wirenets Wiring Data Initial Issue LX Finisher Wirenets Figure 1 Office Finisher LX 5VDC Wirenet ...

Page 1512: ...BUS Updated 12 2011 07 2011 7 50 WorkCentre 5335 Family Service Documentation LX Finisher Wirenets Initial Issue Wiring Data Figure 2 Office Finisher LX 24VDC Wirenet ...

Page 1513: ...BUS Updated 12 2011 07 2011 7 51 WorkCentre 5335 Family Service Documentation LX Finisher Wirenets Wiring Data Initial Issue Figure 3 Office Finisher LX DC RTN Wirenet ...

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