BUS Updated 12/2011
07/2011
2-660
WorkCentre 5335 Family Service Documentation
035-721, 035-722
Initial Issue
Status Indicator RAPs
035-721 DCN Received at Phase B RAP
BSD-ON:
BSD 34.1 - FAX
DCN (Disconnect) signal was received from the receiving Fax when receiving in Phase-B (pre-
message processing).
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).
035-722 Wrong Frame Length of 300bps RAP
BSD-ON:
BSD 34.1 - FAX
The frame length exceeded 3.45 sec. in 300bps command/response.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).