BUS Updated 12/2011
07/2011
2-709
WorkCentre 5335 Family Service Documentation
036-708, 036-709
Status Indicator RAPs
Initial Issue
036-708 Cannot Establish Link in G4 RAP
BSD-ON:
BSD 34.1 - FAX
•
Cannot Establish Link
•
(G4) Data link cannot be established.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).
036-709 DISC Receive Before Link Close RAP
BSD-ON:
BSD 34.1 - FAX
Link was force-closed (when DISC was received before the session).
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).