BUS Updated 12/2011
07/2011
2-718
WorkCentre 5335 Family Service Documentation
036-726, 036-727
Initial Issue
Status Indicator RAPs
036-726 Illegal Header Received RAP
BSD-ON:
BSD 34.1 - FAX
•
Illegal Header Receive (Line Switching), Illegal Procedure (Packet Switching)
•
(G4) Other network errors.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).
036-727 Illegal Parameter of CC Packet RAP
BSD-ON:
BSD 34.1 - FAX
There is a fax error with either the Fax controller or the receiving fax.
•
CC Packet Parameter Error
•
(G4) Other network errors.
Procedure
•
There is a problem with the receiving Fax. Ask customer to cancel the job and resend.
•
Check the remote machine settings and line status, then perform the operation again.
•
Check the Fax line connection (telephone line).
•
Ensure that the customer is programming a job within the parameters of the machine uti-
lizing the UI.
•
Disconnect then reconnect the PWBs in the FAX Module
•
Check the sw version of the fax & controller sw - update if required
•
Perform FAX Diagnostic
GP 13
•
Replace the FAX PWB (
PL 18.5
).