Configuring Group Member Terminals
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Hunt Group Calls
As soon as a caller has been assigned to a member of the comfort hunt group,
the music on hold that is assigned to the caller (subscriber A) is used again in
consultation, hold and parking situations. It also possible for the music on hold
in the call queue and the music on hold that is used in case of consultations to
differ.
The following example illustrates this:
1.
An external call is forwarded to a comfort hunt group call number via a
bundle Z of company Z. The comfort hunt group belongs to company Y. As
all logged-in group members are currently busy, the caller is directed to
the call queue. There, the caller is played the music on hold set for
company Y
2.
A member of the comfort hunt group becomes free and receives the
pending call. During the call, the group member puts the caller in consul-
tation mode. The caller is played music on hold again during the consul-
tation. In this case, this is the music on hold set for company Z, as the call
originally came in via a bundle of company Z
Loading music on hold
Music on hold is loaded as audio files for “music on hold” in the
Configurator
,
menu
System
:
Components
. Suitable files can be found on the product CD for
the communications system. You can either use these files or suitable music-
on-hold files. For information about creating your own files for music on hold,
please refer to the chapter entitled
Note:
Only files that are saved in the communications system can be
used as music on hold (“internal MoH”) for hunt group calls.
External audio sources connected to a/b connections cannot be
used.
Configuring Group Member
Terminals
Group members can log into and out of hunt groups in various ways:
●
Using programmed function keys (possible on U
pn
, IP and SIP system
phones or softphones)
