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Proximus Forum 500 Series, Mounting And Commissioning Manual

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Proximus Forum 500 Series Mounting And Commissioning Manual Download Page 275

Welcome Tracks for a Comfort Hunt Group

Hunt Group Calls

273

Call queue of a comfort hunt group and local queues

If a (local) call queue is configured for the internal call number of a group 
member's terminal, the group member is assigned the calls parked in their 
local queue first. Calls from the hunt group's call queue are not assigned to 
the group member until the local queue is empty. For more information about 
configuring local call queues, please refer to the chapter entitled 

Call Queue

 

starting on page 290.

Welcome Tracks for a Comfort Hunt 
Group

Welcome tracks can only be configured in connection with a (licensed) comfort 
hunt group. These welcome tracks are saved as audio files. The files are either 
recorded in the 

Configurator

, menu 

Telephony

: 

Groups

: 

Hunt groups

 on the 

Audio

 page or loaded into the system from an external data carrier. 

Two welcome tracks can be set per group. 

●

Welcome if member is free

: This welcome track is played when a caller 

can be immediately assigned to an available group member. 

●

Welcome if member is busy

: This welcome track is played when all group 

members are busy and the caller is directed into the call queue. 

Note:

You can also use the welcome track that you have created for 
comfort hunt groups for other internal applications of the 
communications system, e. g. for the “Forum Auto Attendant” 
application.

Forwarding Hunt Group Calls

A hunt group call number can be automatically redirected to an internal or 
external call number. Call forwarding can be used for internal and external 
hunt group calls. Calls are forwarded when the communications system 
detects that the group is busy. This call forwarding function can be 
programmed using the 

Forward at busy

 setting. 

●

A 

comfort hunt group

 is considered busy when all logged-in members are 

busy and the call queue is full. 

Summary of Contents for Forum 500 Series

Page 1: ...Forum 5004 Forum 5008 Forum 5012 Mounting and Commissioning Manual ...

Page 2: ...Forum 5000 and Forum 500 This user guide applies to the Forum 5000 and Forum 500 product families The Forum 5000 product family comprises the Forum 5500 Forum 5004 Forum 5008 and Forum 5012 communications systems The Forum 500 product family comprises the Forum 523 524 Forum 525 526 and Forum 550 560 communications systems If individual features differ on the systems a reference is made in this us...

Page 3: ...26 Installation 27 Scope of Delivery 28 Safety Precautions 28 Mounting Location 32 Wall Mounting 33 Opening and Closing Service Panel 35 Position of the Interfaces 36 Additional Memory Module 39 Connecting Hardware Units 41 Configuring Installation Switch 42 LED Display on a Hardware Unit 43 Configuration Examples 45 Interface Assignment Cable Length 51 Upn Ports 51 a b Ports 52 Actor 54 LAN Ports...

Page 4: ...nisation 66 Gateway Configuration 66 Automatic Configuration 67 Manual Configuration 68 Operating a Gateway via Router 69 Forum Gateway 560 73 System Architecture 74 Overview of Forum Gateway 560 Components 76 Signalling and MGW Channels 77 ISDN DECT Synchronisation 78 First time Commissioning 79 Operating a Forum Gateway 560 via Router 81 Preliminary Information 87 Construction of a Forum Gateway...

Page 5: ...27 Forum 550 Card 8 analogue extensions 129 Forum 550 Media Gateway Card 130 Forum Gateway 560 Connection via PCM V Connection 133 Installation Steps 133 Configuration Steps 136 Notes 137 Configuration 138 Brief Guide to Initial Configuration 139 Configuring the Forum 5004 5008 5012 140 Preparing the Configuration 140 Starting the Web Console 141 Finishing the Configuration 144 Saving and Loading ...

Page 6: ...a Gateway MGW 162 Audio Processor 162 SIP Telephony 163 External SIP Connections 163 Internal SIP Subscribers 166 SIP System Telephones 169 SIP Entrance Intercom Systems 175 Multi Router Support for SIP Trunks 178 Examples of Use 179 Preparing for Configuration 183 Configuring Subnets 183 Assigning Subnets to SIP Trunks 186 VoIP System Telephones 187 Device Properties 187 VoIP System Telephone Con...

Page 7: ...IP 207 Properties 207 DECT Base Stations 207 Features 209 Configuration 210 Dual Operation 211 Synchronisation 211 Setting up the WLAN Function 212 Configuring for a Remote Location 216 DECT Networks 219 DECT Areas 220 Signalling 222 Configuring DECT 224 PBX Networking 228 Connections 228 Point to Point Connection Technology 229 Protocol Q SIG or DSS1 229 Master Slave 230 L1 Clock 230 Point to Poi...

Page 8: ...her Information 242 Call Forwarding 243 Attributes 244 Loop Detection 244 Virtual Call Numbers 245 Hunt Groups 245 External Call Forwarding 247 Information on the Update 247 Busy Keys 248 PIN Code Telephony 249 Configuration 250 Implementation 250 Switch authorisation 251 Configuration 251 Implementation 252 Generating Your Own MoH Files 253 KDA Manager 253 Installing and Deinstalling the KDA Mana...

Page 9: ...r a Comfort Hunt Group 271 Welcome Tracks for a Comfort Hunt Group 273 Forwarding Hunt Group Calls 273 Last Group Member Logoff 274 Configuring Music on Hold 275 Configuring Group Member Terminals 276 Configuring Hunt Group Call Function Keys 277 Enabling Operation Via Forum CTI 278 Information on Potential Faults in Comfort Hunt Groups 279 Particular Features of Hunt Group Calls 279 Team Function...

Page 10: ...ing Users 298 Assigning a Bundle SIP Trunk 298 Allocating Routing Codes 299 Configuring the Company Exchange 299 Working with the Multi Company Variant 300 Company Telephone Book 300 Making Calls Between Companies 301 Billing Charges per Company 301 Configuring the PC Software 302 Browser for Forum CTI and Forum Hotel 302 Application Interfaces 304 Remote Switching 304 Configuration 306 Applicatio...

Page 11: ...Asked Questions 325 General Hardware 325 Telephony 326 PBX Networking 328 DECT 329 LAN 330 Internet 331 Forum Phone 51x 52x 53x Extensions and Accessories 332 Power Supply Unit 332 Key Extensions 332 Headset 335 Technical Specifications 337 Environmental Information 339 Index 340 ...

Page 12: ...10 ...

Page 13: ...g the Forum 5004 5008 5012 connecting terminals and putting them into operation and installing and configuring the software of components is intended for these persons only Please note The Forum 5004 5008 5012 may be installed and serviced by qualified Proximus personnel only For users of the Forum 5004 5008 5012 this manual provides useful information with regard to routine tasks and procedures e...

Page 14: ...he security of your investment compatibility with current Internet applications and future expandability Forum 5004 5008 5012 can be integrated into an existing network LAN and be used from all workstations VoIP integration and the connection to an existing EMail system is possible The Forum 5004 5008 5012 is available as wall mounted version This version is designed to be installed upright All po...

Page 15: ...vices 2 LAN connections You can connect the following devices to Forum 5004 5008 5012 Proximus system telephones Forum Phone 516 526 536 and Forum Phone 515 525 535 to Upn ports Base stations for DECT mobile phones to DECT enabled Upn ports VoIP system telephones Forum IPhone 525 and Forum IPhone 535 can be connected using LAN DECTover IP base stations for DECT handsets can be connected using LAN ...

Page 16: ...of the web console Further telephony features You can optimize telephone communication using the team functions and call queuing function Furthermore additional programme packages can be activated and operated which provide extended and convenient telephony functions These include e g the Forum Voicemail Forum Auto Attendant and Forum ACD digital voice memory and voice information systems You can ...

Page 17: ... GAP and CAP standards are also supported The handover between the RFPs also functions with handsets using the GAP standard Up to 4 calls can be made simultaneously via an RPF and up to 8 calls can be made simultaneously if an RFP is connected via 2 Upn connections The DECT network can also be operated using VoIP see Upn DECT and DECTover IP starting on page 207 Voice over IP VoIP Forum 5004 5008 ...

Page 18: ... cases it is however not possible to switch between RFPs using different technologies during a call E mail An e mail function which can use the POP3 APOP or IMAP4 protocols to check for incoming mail is integrated into the Forum 5004 5008 5012 Mail account retrieval can be configured for each member of staff when configuring Forum 5004 5008 5012 Forum 5004 5008 5012 then fetches the headers Subjec...

Page 19: ...000 Authorisations The allocation of authorities regulates which functions terminals on Forum 5004 5008 5012 can use These authorities are configured for so called user groups to which users and their terminals are then assigned Three user groups are preset Administrators Standard and Guests Administrators can access all functions in Forum 5004 5008 5012 and have unlimited configuration rights Use...

Page 20: ... User Expert View Applications Costs Phone Book Forum CTI Forum CTI Busy lamp Forum Count Forum Hotel Forum ACD SV Forum ACD Info Forum ACD Agent Courtesy Service off off off Phone Book Use LDAP Use central Edit central Use own company Edit own company Edit other companies Entries personal 20 20 0 Dial in outgoing External Inter national Inter national Incoming only Immediate external line seizure...

Page 21: ...pt Announcement with beep periodic Intercom Dialout for other phone Instant connection Callback on busy Multiple seizure at the parallel terminal s Switch authorization Display phone number off intern Display phone number off extern Display phone number per connection Dial in incoming Pickup from group Pickup selective Take Call removal User group settings Function authorisation Standard Adminis t...

Page 22: ...ups Call forwarding door call Indicate call forwarding after time parallel Call forwarding for other user Prevent call forwarding by other user Display Call forwarding via last forwarding last forwarding last forwarding Connection Call record Call record with beep Cancel auto recording External to external 3 party conference Park call MOH at external connections MOH at internal connections User gr...

Page 23: ...rcept only with Forum Gateway 560 Lists Black lists empty empty empty White lists empty empty empty Special lists 1 1 1 Call filter 1 2 3 empty empty empty Manage intern call list Manage extern call list Manage busy call list Manage door call lists Caller history System phones Device busy All keys locked Programming function keys Program busy keys Menu and ABC keys User group settings Function aut...

Page 24: ...0 Incoming basic amount 0 000 0 0000 0 0000 Outgoing basic amount 0 0000 0 0000 0 0000 Cost factor 100 100 100 Create costs Network E mail notification Send E mails Forum ACD SV Agent can stop wrap up time Agent can activate pause Agent can login logout Forum Conference User may make invitations CSTA CSTA menu CSTA key CSTA data Other Speed dialling User group settings Function authorisation Stand...

Page 25: ...black list and call filter are not preconfigured and therefore not active If these lists are configured they can be activated for user groups A special list of emergency phone numbers is preset and acti vated The door opener can be opened from all terminals Door calls can be forwarded Every standard user can change the configuration of Forum 5004 5008 5012 Every standard user can create a personal...

Page 26: ... with a standard e mail programme You can change the IP settings in the Configurator Talk to the system administrator responsible for the existing LA N if you wish to do this Description Setting Forum 5004 5008 5012 s IP address 192 168 99 254 call server 192 168 99 253 gateway Forum 5004 5008 5012 s net mask 255 255 255 0 Forum 5004 5008 5012 s Host name host Forum 5004 5008 5012 s Domain name do...

Page 27: ...oftware is divided into 2 parts a software container with the firmware which you load into the communications system when you update And a software container firmware extensions for certain terminal types which you only load after updating the communications system The firmware extensions contains software for the following terminal types If you are not operating any of these terminals you do not ...

Page 28: ...expected file name displayed Load the firmware extensions with the Browse and Load buttons 4 Optional Then open the System Licences page Load the license file Then a green tick mark should appear next to the Forum Upgrade entry in the Status column After updating as needed you can also load the online help file and the audio files for the additional programs Forum Voicemail and Forum Auto Attendan...

Page 29: ...allation Switch starting on page 42 4 Connect terminals see Interface Assignment Cable Length starting on page 51 5 Connect the power cord to the communications system switch on power supply and wait for the system to initiate takes about 5 minutes 6 Connect the PC to the hardware module for initial configuration which was configured as the call server with the installation switch use LAN1 or LAN2...

Page 30: ... coupling screws 1 RJ45 patch cable Safety Precautions Intended usage The Forum 5004 5008 5012 communications system is designed for operation on an internet router also via hub or switch The communications system and internet router must be interconnected via corded Ethernet line The Forum 5004 5008 5012 communications system is not designed to be used with other telecommunications accesses e g I...

Page 31: ...e only way to ensure that dangerous residual currents from modern switching power supplies are dissipated from the connected terminals Recommendation Connect the Forum 5004 5008 5012 communications system to a separate 230 V power circuit Then possible short circuits occurring in other devices do not put the Forum 5004 5008 5012 communications system out of operation The mains power connection mus...

Page 32: ...ly Use only the power cord provided to connect the Forum 5004 5008 5012 to the mains power supply Power supply for multiple hardware units The wall version hardware units have a 3 pin AC cable port C19 for power supply on the right side of their housing and a 3 pin AC cable plug C20 for power supply of up to 3 additional hardware units on the left side of their housing When connecting the power su...

Page 33: ...protective earth via the respectively existent earthing terminal To do so connect the earthing terminal of a hardware unit to the equipotential busbar of the building electrical wiring system using a special earth line with a minimum cable cross section of 2 5 mm2 This also ensures residual currents are dissipated from terminals when the Forum 5004 5008 5012 communications system power supply plug...

Page 34: ...ch of children Mounting Location The ambient temperature for operating the Forum 5004 5008 5012 communications system wall version must be between 5 C and 40 C The power supply must be 230 V 50 Hz AC Using a separate fuse for the power supply is recommended To maintain the prescribed ambient temperature mount the Forum 5004 5008 5012 communications system hardware units in a well ventilated locati...

Page 35: ...be pre assembled first 1 Remove the packaging material from the hardware units Place all hardware units next to one another with the front facing down on a table Pre assembly for multiple hardware units 2 Place the call server 1 hardware unit on the right Place any additional hardware units 2 next to it on the left The hardware units are connected to each other with 2 connector screws 3 respective...

Page 36: ...e section on Mounting Location starting on page 32 for details The Forum 5004 5008 5012 is attached to the wall by means of multiple screws as shown in the diagram below Attachment diagram The number of screws required depends on how many hardware units are mounted next to each other One hardware unit just needs one screw for the upper suspension multiple hardware units require 2 screws for the up...

Page 37: ...ety please read the Safety Precautions starting on page 28 As with all highly sensitive electronic devices static charges can destroy components in a fraction of a second For this reason you should first pick up your tool then touch an earthed metal object e g a radiator before touching any connections or components inside the device CAUTION Static charges can damage the Forum 5004 5008 5012 s ele...

Page 38: ...f the service panel inwards slightly to release them 2 Lift up the service panel Now the connection panel is accessible and you can for instance configure the installation switch or connect the earth line 3 Then close the service panel Position the service panel Let the two releases click back into place again Position of the Interfaces The following diagram shows the position of the interfaces ...

Page 39: ...nd a b terminals blue The earthing terminal 2 and the installation switch 3 are also accessible The LAN connection is also via the two Ethernet ports 4 A USB port 5 is designed for future usage Forum 5004 Position of the Interfaces Forum 5008 Position of the Interfaces a b 1 2 a b 3 4 Upn3 4 Upn1 2 actor 1 2 USB LAN2 LAN1 a b 1 2 a b 3 4 Upn7 8 Upn5 6 Upn3 4 Upn1 2 actor 1 2 USB LAN2 LAN1 ...

Page 40: ... have to switch off the device to do this Connecting a line between hardware units With the wall version of the hardware units you can place the telephony connections within the housing yourself The left and right sides of the housing have recesses 1 for this Fixate the telephony lines with cable fasteners in the mounts designed for this 2 You must then break off the release flaps of the service p...

Page 41: ...DANGER Dangerous voltage in device You may not open the housing yourself Pull the plug out of the power socket before opening the service panel and connecting any lines terminals Failure to do so may cause danger to life from electric shock CAUTION Static charges can damage the Forum 5004 5008 5012 communications system electronic components Please make sure that you discharge yourself and your to...

Page 42: ...power after installation and has been started all previous voice data are copied to the memory module The communications system must not be unplugged during the copy process If the memory module will be uninstalled at a later time all recordings stored on the module are no longer available ...

Page 43: ...following scheme and you can connect the company LAN to the LAN2 port of the call server Hardware units Ethernet connections from one hardware unit to the next Increase breakdown security by using an additional switch for connecting In this configuration the call server can also establish a connection to the company LAN if one of the additional gateways breaks down Hardware units Ethernet connecti...

Page 44: ...not permitted and will generate an error message The automatic configuration of the gateways only functions without error when the switch positions 2 3 or 4 are definite for the gateways The 9 switch position restores the factory settings see Basic Hardware Settings Switch starting on page 149 Installation switch settings Pos Means Remarks 0 Call server Default LAN 1 2 192 168 99 254 24 Operation ...

Page 45: ...red operating voltages If the LED 1 is not lit this indicates that there is either no power supply or power supply is defective The LED 2 lights up yellow if the file system of the hardware unit is accessed You should not disconnect the power supply if this LED is lit or is flashing LED 3 to LED 6 are controlled by the operating software These LEDs are flashing during a software update Depending o...

Page 46: ...ing Red steady At least one system warning details can be displayed via the web console Red 1 Hz Serious error e g Temperature too high no call server licence or Re start necessary LED 3 to LED 6 for a gateway LED Colour display Means details 3 Red steady System start begins Red 1 Hz Waiting for IP address via DHCP Yellow steady Downloading configuration from call server Yellow 1 Hz Downloading op...

Page 47: ...igns DHCP addresses in a LAN This configuration is suitable for single offices and smaller companies For the Forum 5004 5008 5012 communications system you configure an IP address that matches the address range of the Internet router Enter the IP address of the Internet router into the DNS server and Gateway address input fields 5 Off No active call connection Yellow steady At least one active cal...

Page 48: ... Forum 5004 5008 5012 communications system s DHCP server setting to Static address assignment to make sure connected VoIP terminals can be configured by the communications system Add a new static DHCP address entry for every connected VoIP terminal ...

Page 49: ...e previous example configuration you configure an IP address for the Forum 5004 5008 5012 communications system that matches the address range of the Internet router Enter the IP address of the Internet router into the DNS server and Gateway address input fields Router IMS Internet 192 168 1 1 DHCP off Call server DHCP 192 168 1 130 169 LAN1 LAN2 192 168 1 254 Forum 5012 Audio processor 192 168 1 ...

Page 50: ...tem s DHCP server setting to Dynamic and static address assignment to make sure connected VoIP terminals and workstation computers can be configured by the communications system As with the previous example configuration add a new static DHCP address entry for every connected VoIP terminal ...

Page 51: ...en the LAN ports of the Forum 5004 5008 5012 communications system For the LAN2 port you configure an IP address that matches the address range of the separate Internet router For the LAN1 port you configure an IP address that matches the IP address configuration of the LAN server Enter the IP address of the separate Internet router into the DNS server and Gateway address input fields Router IMS 1...

Page 52: ...ress assignment to make sure connected VoIP terminals can be configured by the communications system For the communications system s DHCP server change the DNS Server and Gateway address settings available below Parameters to the IP address of the LAN server Add a new static DHCP address entry for every connected VoIP terminal ...

Page 53: ...lls can be made simultaneously The length of a twin wire cable for a Upn port may not exceed a maximum of 1000 m where a 0 6 mm cable with twisted pairs is used This cable may only be laid inside buildings Each Upn port has a power consumption of about 3 W Pin assignment of Upn ports To connect a digital system telephone or DECT base station connect the pressure terminals to a UAE socket Connectin...

Page 54: ...ing or devices which use DTMF dialling including analogue telephones G3 fax machines external mail systems To connect an analogue device telephones fax connect the pressure terminal to a telephone connection socket for telecommunications devices Connecting a combined telephone socket 8 7 6 5 4 3 2 1 cable max 1000 m If you connect a base station to two Upn ports eight calls can be made simultaneou...

Page 55: ... can be operated using internal a b ports The voice mail system can send messages to system terminals using code procedures 6 8 Z Terminal 0 There is a message for this subscriber 6 8 Z Terminal There is no message without trailing 0 Intercom system for a b The Doorphone intercom system can be connected to any a b port The Doorphone module also provides the actor for the door opener contact Please...

Page 56: ... 53 for a description of actor configuration LAN Ports The LAN ports LAN1 and LAN2 support 10 MBit s 100 MBit s and 1000 MBit s transfer rates in half duplex or full duplex operating mode You can integrate the Forum 5004 5008 5012 communications system into your company s network LAN Local Area Network via the LAN ports Ethernet ports here provided as RJ45 sockets This means you can also use the F...

Page 57: ...ave a different function for the call server LAN1 You can use this port for the connection to your company network The factory setting configuration of this port has 192 168 99 254 24 as its IP address LAN2 Use this port when you have a separate internet port for VoIP telephony VoIP Box In the default configuration this port is connected to LAN1 via an internal bridge Switch Power Failure In the e...

Page 58: ...Power Failure 56 Installation CAUTION To prevent data loss first shut down the Forum 5004 5008 5012 by entering the code procedure H 1 8 9 system PIN on a connected telephone ...

Page 59: ...e Rack Forum 5004 5008 5012 communications system Forum 5004 Rack Forum 5008 Rack or Forum 5012 Rack 1 power cord 1 2 19 rack mounting plate optional front panel 1 CD containing complete documentation and software The optional 19 rack mounting plate with the accompanying rack mounting screws and washers is available as an accessory The optional front panel is also available as an accessory Safety ...

Page 60: ...have to be connected before connecting the system to the power supply and so on Installation of the hardware units and in particular connection to the power supply and protective earthing should only be performed by skilled qualified personnel EN IEC regulations along with other recognised technical rules regarding safety must be observed Product Variants Similarly to the wall version the hardware...

Page 61: ...ssembly material is available for mounting in a commercially available 19 rack Rack mounting plate and hardware unit Up to 2 hardware units 2 can be mounted next to each other on a 19 rack mounting plate 1 A front panel 3 closes an available mounting space Upn1 LAN 1 actor 1 2 LAN 2 USB LED switch Upn2 Upn3 Upn4 Upn5 Upn6 Upn7 Upn8 a b 1 a b 2 a b 3 a b 4 Upn1 LAN 1 actor 1 2 LAN 2 USB LED switch ...

Page 62: ...e connected to protective earthing either directly on the hardware unit on the rack mounting plate or indirectly via the rack The hardware units can be mounted via the following steps 1 Remove the packaging material from the hardware units Slide a hardware unit 1 onto the mounting place so that the J shaped tab slips into the T shaped notch of the hardware unit Slide the hardware unit a few millim...

Page 63: ...ling it into the rack installation cabinet Further procedure is described in the corresponding section on the wall version of the Forum 5004 5008 5012 communications system see Connecting Hardware Units starting on page 41 Assignment of RJ45 jacks LEDs Installation Switch On the left of the front there are 6 LEDs which display the operating status see LED Display on a Hardware Unit starting on pag...

Page 64: ... 2 9 5 W x D x H 220 mm x 398 mm x 42 mm Width 19 inch panel with flange for mounting in installation cabinet Weight 2 66 kg Forum 5004 5008 5012 Rack 2 40 kg rack mounting plate 0 52 kg front panel Ambient temperature Operates between 5 C and 45 C Connections Connection of 230 VAC power supply via inlet connector on back of device Connection of all ports via RJ 45 jacks as well as access to insta...

Page 65: ...ots for interface cards They allow you to connect a large number of TDM terminals Forum 5004 5008 5012 communications system It s also possible to operate TDM lines ISDN and analogue lines at the Forum 5004 5008 5012 communications system Refer to chapter Forum Gateway 560 starting on page 73 for a description of this function System Architecture The following graphic displays a hardware unit conf...

Page 66: ... manage the existing hardware units and the TDM terminals and TDM lines connected using the web configurator of the Forum 5004 5008 5012 communications system Configurator Telephony Gateway Connections The call server and a gateway signal to one another via an unencrypted IP based protocol In addition other IP based protocols are used e g audio files are transferred via RTP LAN VoIP LAN VoIP TDM T...

Page 67: ...the gateway you have to define a fixed IP address and the standard gateway to be used see Operating a Gateway via Router starting on page 69 Please note that due to unencrypted communication and the speed requirements a connection via internet is not supported Tip For connecting distant locations use the telecommunications system networking options see PBX Networking starting on page 228 Signallin...

Page 68: ...em Note TDM terminals on the same gateway do not seize an audio channel during call mode however the terminals do briefly seize an audio channel for the dial tone while establishing the call connection DECT Synchronisation The IP based connection between the hardware units of the Forum 5004 5008 5012 communications system and does not allow transmission of a TDM synchronisation signal The TDM sync...

Page 69: ...a hardware unit For additional hardware units set the installation switch to 2 3 and 4 see Connecting Hardware Units starting on page 41 for sample image 2 Activate the power supply for the hardware units When configuring for the first time you have to first establish the connection between a PC and the call server of the Forum 5004 5008 5012 communications system and complete the initial installa...

Page 70: ...the first time you have to first establish the connection between a PC and the call server of the Forum 5004 5008 5012 communications system and complete the initial installation see Brief Guide to Initial Configu ration starting on page 139 3 Start the Forum 5004 5008 5012 communications system configu rator Log yourself in and navigate to the Configurator Telephony Gateways page 4 Click on the d...

Page 71: ...onfigure multiple gateways avoid an IP address conflict as all gateways can be addressed under the same IP address shortly after starting The following approaches are conceivable Single port Using an Ethernet line establish a direct connection between the PC Ethernet port and the gateway Ethernet port This avoids potential address conflicts Connection via switch company LAN The PC and a gateway ca...

Page 72: ... IPv4 Properties dialogue to be able to restore these later on Activate the Use the following IP address option In the IP address input field enter 192 168 99 1 In the Subnet mask input field enter 255 255 255 0 Confirm your entries with OK Tip When restoring the original IP address configuration you have to restore the Obtain DNS server address automatically option as well 4 Start up a browser on...

Page 73: ...tically To do so right click with the mouse in the Windows Start menu on the All Programs Accessories Command Prompt entry Select the Run as Administrator context command Confirm the query of the user account control with Next to open the entry prompt window see screen shot above the previous paragraph Read the MAC address off the type label of the gateway You can statically assign the MAC address...

Page 74: ... IP addresses outside the LAN TFTP Server Enter the IP address of the call server Note Static address configuration is only required for connecting a gateway via a router If the gateway is being operated on the same network as the call server using automatic configuration is sufficient see Configuring Installation Switch on page 42 8 Confirm your entries with OK Then the welcome page appears again...

Page 75: ...inals or TDM lines Up to 100 TDM terminals for example can be operated on the Forum 5004 5008 5012 communications system using multiple Forum Gateways 560 This chapter provides an overview and a quick start for using and configuring Forum Gateways 560 on the Forum 5004 5008 5012 communications system For a more detailed description please read the respective in depth chapters Preliminary Informati...

Page 76: ... in a multi story building there is one Forum Gateway 560 per floor The Forum Gateways 560 are connected to the central Forum 5004 5008 5012 communications system via Ethernet lines LAN Forum 5004 5008 5012 call server and two Forum Gateways 560 The Forum Gateways 560 and all telephony functions are controlled by the Forum 5004 5008 5012 communications system You manage the existing Forum Gateways...

Page 77: ...h low latency and 100 Mbit s is the prerequisite for interference free telephony To ensure data transfer you should use suitable network technology e g a switch with QoS an own VLAN or wiring separate from the company LAN Routers can be used to connect the Forum 5004 5008 5012 communications system and the Forum Gateways 560 Using the web interface of the Forum Gateway 560 booter you have to defin...

Page 78: ... 5012 communications system The central control module contains the following components for operating a frame as a Forum Gateway 560 A CompactFlash card with at least 128 Mbytes for saving the Forum Gateway 560 configuration and the Forum Gateway 560 firmware The CompactFlash card must meet special requirements This is why you use only the CompactFlash card that comes with the communi cations sys...

Page 79: ...lines this comprises call connections between 2 TDM terminals connected to different Forum Gateways 560 Exception Both Forum Gateways 560 are connected via PCM V line Music on Hold generated as VoIP data stream by the Forum 5004 5008 5012 communications system Forum Voicemail and Forum Auto Attendant Recording and playing as VoIP data stream via the Forum 5004 5008 5012 communications system Audio...

Page 80: ... Gateways 560 One way of optimising the number of required Media gateway interface cards is connecting Forum Gateways 560 see Forum Gateway 560 Connection via PCM V Connection starting on page 133 This means that MWG channels on the MGW card of the connected Forum Gateway 560 can be seized In addition TDM calls between Forum Gateways 560 do not seize a MGW channel Because the maximal length of a P...

Page 81: ... system software The booter version must be up to date for operation as a Forum Gateway 560 Note A 256 MByte CompactFlash card is required to update system software After completing installation of the Forum 5004 5008 5012 communications system configure the installed Forum Gateways 560 and interface cards as well as the available ports The following offers configuration steps the short version Pl...

Page 82: ...nnection via PCM V Connection starting on page 133 Confirm your entries with Apply Note A static DHCP entry is configured for the Forum Gateway 560 on the Forum 5004 5008 5012 communications system for the entered combination of IP address and MAC address If you have not configured a fixed IP address with the web interface of the gateway booter in order for the Forum Gateway 560 to function correc...

Page 83: ...communications system is via a router automatic configuration via DHCP is not possible This is why you have to manually switch the Forum Gateway 560 to the gateway operation mode for the first time commissioning This switch is done on the web interface of the booter After starting the Forum Gateway 560 the web interface of the booter can be addressed under the fixed IP addresses 192 168 99 254 PCM...

Page 84: ...e IP address configuration Under Windows you have to log on as administrator and execute the following steps Open the Control Panel and navigate to the Network and Sharing Center Click on the View Status button next to the active LAN connection entry e g Local Area Connection Click on the Properties button in the Local Area Connection Status dialogue Confirm the user account control query with Con...

Page 85: ... until the LED 2 of the central control module Forum 550 Card main proc essor blinks green and yellow alternatingly Now confirm the entry in the browser address field to call the web interface of the booter Forum 550 Card main processor LEDs and display of arp in the entry prompt If you are not using a direct connection between the PC and the Forum Gateway 560 there may be an address conflict You ...

Page 86: ...address This assignment remains valid until the PC is re started Assignments which are current have arp a displayed Enter arp d to delete all assignments Tip Start the ping t 192 168 99 254 command in a second entry prompt to be continually informed about the accessibility of this IP address Forum Gateway 560 Web interface of the booter 6 The browser now shows the log on page for the English versi...

Page 87: ...to reach the call server TFTP Server Enter the IP address of the Forum 5004 5008 5012 communications system Note Static address configuration is required for connecting a Forum Gateway 560 via a router or if no configuration via DHCP is possible 8 Confirm your entries with OK This formats the CompactFlash card and then writes a configuration file onto the card This process takes a few seconds Then...

Page 88: ...setting to DHCP You can simply format the CompactFlash card and re start the Forum Gateway 560 if the Forum Gateway 560 is operated on the same network as the Forum 5004 5008 5012 communications system The Forum Gateway 560 configuration comes via DHCP in this case ...

Page 89: ... frame signifying the number of slots for interface cards A backplane The backplane provides the sockets for the control module and the interface cards it supplies the modules cards with the required power and system signals A Forum Gateway 560 comes fully assembled By contrast with other systems you will not need to assemble the frame and backplane yourself A power supply unit and the central con...

Page 90: ...iguration of a 19 frame includes the following components 1 BPV 1 12 backplane 1 Forum 550 Power Supply unit 1 mains cable for connection to the mains supply 1 control module Forum 550 Card main processor 1 Compact Flash Card the configuration and firmware of the gateway are stored on this card 1 set of mounting brackets and screws for installing the frame in a 19 rack 1 set of dummy covers for co...

Page 91: ... unauthorised repairs may damage a Forum Gateway 560 and will invalidate the warranty DANGER Hazardous voltages inside the device The Forum 550 Power Supply unit may not be opened as this may lead to exposure to hazardous voltage Defective power supply units must be sent to the manufacturer for repairs Always use the original packaging when packing Forum Gateway 560 components for transport or sto...

Page 92: ...way 560 or a Forum Gateway 560 and other devices to the same mains supply together The mains cables of the Forum 550 Power Supply units must have ferrite rings fitted The mains cables are factory fitted with ferrite rings Mains cable with ferrite ring Install an overvoltage protection device Notes on EMC and Earthing Please note MOS modules Observe the regulations regarding modules and packaging c...

Page 93: ...tal parts of a Forum Gateway 560 are mechanically and thus electrically coupled in order to provide protection through the protective earth conductor and the telephone earth line Notes on Installing a Forum Gateway 560 Do not allow any fluid to enter a Forum Gateway 560 as this may cause electric shocks or short circuits Do not install a Forum Gateway 560 during a thunderstorm Do not connect or di...

Page 94: ...stallation Ambient Conditions The ambient temperature for operating a Forum Gateway 560 must be between 5 C and 40 C To maintain a safe ambient temperature install a Forum Gateway 560 in a properly ventilated location away from sources of direct heat Mount a Forum Gateway 560 not in front of or above heat sources such as radiators not in direct sunlight not behind curtains not in small unventilate...

Page 95: ...n in a 19 rack can be found on the 1 12 frame Legend 1 Left mounting bracket 2 Right mounting bracket A Mounting bracket screw bolts for front mounting approx 132 mm to the uprights of the 19 rack B Mounting bracket screw bolts for mid mounting approx 400 mm to the uprights of the 19 rack C Left and right screw points for earthing wrist strap or circuit common connection between 1 12 frame and 19 ...

Page 96: ... module 12 interface cards trunk or subscriber modules split into 2 separate groups The following slots are provided for installing these modules Legend A Slot for group 1 power supply unit B Slot for group 2 power supply unit 0 Slot for central control module C Slots for group 1 interface cards slots 1 6 D Slots for group 2 interface cards slots 7 12 A D 7 12 C 1 6 0 B ...

Page 97: ...d by unplugging both mains cables DANGER Always unplug the mains cables of both power supply units when installing the central control module or a power supply unit If you unplug the mains cable of the group 2 B power supply unit the Forum Gateway 560 will still be operational However only the modules supplied by the group 1 A power supply unit i e the central control module and the interface card...

Page 98: ...c devices Observe the regulations regarding electrostati cally sensitive components 4 Carefully push the central control module into slot 0 see also the illus tration Forum Gateway 560 1 12 frame slots on page 94 The printing on the front of the module should be at the top Ensure that the backplane plug of the central control module is securely plugged into the socket on the backplane 5 Refit the ...

Page 99: ...installed or exchanged with the system powered up hot plugging Proceed as follows 1 If you want to exchange an interface card the slot for this card needs to be deactivated first Open the Telephony Ports Slots page in the Configurator In the table row listing the card to be exchanged click on Stop The system then deac tivates the slot Any connections telephone calls data transfers estab lished thr...

Page 100: ...t for each interface card 7 Cover any unused slots with dummy covers included in the scope of delivery The dummy covers must be securely screwed to the frame 8 If you have exchanged the interface card you will need to reactivate the slot for this card Open the Telephony Ports Slots page in the Configurator again In the table row listing the card that has been exchanged click on Start 9 Observe the...

Page 101: ... of the Forum Gateway 560 to disconnect the device from the mains supply Power supply units must not be installed if the Forum Gateway 560 is switched on Refer to Notes on Disconnecting the Mains Supply starting on page 95 2 Unpack the power supply unit CAUTION Static charge can damage electronic devices Observe the regulations regarding electrostati cally sensitive components 3 Carefully push the...

Page 102: ...ging signalling data and to the system clock circuits The backplane has vertically arranged sockets for the backplane plugs of the modules The Forum 550 Power Supply units and the Forum 550 Card main proc essor central control module are each connected by means of a 96 pin spring contact strip The interface modules are each connected by means of a 48 pin spring contact strip Should you need to exc...

Page 103: ...ots with dummy covers included in the scope of delivery The dummy covers must be securely screwed to the frame 7 Switch the Forum Gateway 560 on again To do so reconnect the power supply unit with the mains supply if you are powering the system with two power supply units connect the second unit as well 8 Observe the module LEDs during start up of the Forum Gateway 560 Information on indicators ca...

Page 104: ...ervice feature In the event of a power failure the S01 interface will be switched to the S08 interface enabling you to make calls through a connected terminal The following is required to enable emergency service An Forum 550 Card 8 S0 T0 interface card must be installed The power failure circuit of this interface card must be activated To do so set DIP switches S17 to S20 to ON The interface card...

Page 105: ...ect the NTBA from the mains supply 3 It should now be possible to make external calls through the ISDN tele phone connected to port S08 Forum 550 Card 8 S0 T0 Location of the DIP switches for the power failure circuit S17 18 S19 20 1 2 ON 1 2 ON ...

Page 106: ...perties Page S0 Forum 550 Card 8 S0 T0 8 S0 interfaces for either external or internal connections 125 S2M Forum 550 Card PRA 1 S2M interface for connecting to digital networks primary multiplex connections or for cascading two PBXs 122 Upn2 Forum 550 Card 8 digital extensions 8 Upn interfaces Upn interfaces are DECT capable Upn2 interfaces 127 a b Forum 550 Card 8 analogue extensions 8 a b interf...

Page 107: ... RJ45 sockets Pin assignment S0 interface pin assignment The following table explains the S0 interface pin assignment Upn2 Digital terminals system telephones and DECT base stations 109 a b Analogue terminals telephones G3 fax machines external or internal modems external music on hold devices external voice mail systems external intercom systems 111 LAN Connection to a LAN local area network 114 ...

Page 108: ...guration information applies to external as well as internal S0 interfaces Bus configuration Forum Gateway 560 at the end of an S0 bus If the Forum Gateway 560 is connected at the end of an S0 bus the terminating resistors of the relevant S0 interface cards must be activated In a typical configuration the Forum Gateway 560 will be connected to the network termination for basic access NTBA with an ...

Page 109: ...lustration Termination on an ISDN socket shows an IAE with integrated terminating resistors Bus configuration Forum Gateway 560 in the middle of an S0 bus If a Forum 5004 5008 5012 is connected in the middle of an S0 bus the terminating resistors of the relevant S0 interface cards must be deactivated 1 Remove the interface card by following the instructions in Installing Interface Cards starting o...

Page 110: ...e also PBX Networking starting on page 228 To connect the Forum Gateway 560 to the NTBA wire pins 3 4 5 6 of the NTBA and of the Forum 5004 5008 5012 1 1 In order to establish a direct connection between a Forum Gateway 560 and another TC system via the external S0 ports use the RJ45 sockets of the devices and connect them by means of a crossed twisted pair cable The distance between the two devic...

Page 111: ...h internal S0 bus has a power feed of approx 3 W The feed voltage is 42 V Upn Ports Terminals Connected to Upn Ports System telephones and Forum Base DECT v2 base stations can be connected to and Upn port The older Forum Base DECT base station cannot be connected The Forum Base DECT v2 base station can be used to connect the Forum Free DECT handsets Note that handsets such as the Forum Free 567 57...

Page 112: ...rt in this configuration DECT Base Station Connection Variants A Forum Base DECT v2 base station can be connected to either one or two Upn interfaces If the DECT base station is connected to one Upn interface four simulta neous calls or connections can be made through the handsets If the DECT base station is connected to two Upn interfaces eight simulta neous calls or connections can be made throu...

Page 113: ...ephone cable Setting DIP switches 1 Remove the interface card by following the instructions in Installing Interface Cards starting on page 97 2 The DIP switches are protected by a plastic foil Use a pointed tool such as a screwdriver to slide the DIP switches to the right see arrow in the illus tration Location of the DIP switches on the Forum 550 Card 8 digital extensions card on page 111 Locatio...

Page 114: ... capable of handling the number of digits used for internal telephone numbers e g five digits if you have configured five digit internal numbers The external voice mail system can be connected to internal a b ports as well as to internal S0 ports For both port types the voice mail system can activate the notification for system terminals with the code procedures 6 8 resp 6 8 Intercom system for a ...

Page 115: ...ule Technical Information The a b ports have been implemented as RJ45 sockets Each of the devices listed above can be connected to the a b interface by means of a two wire 1 1 cable A two wire cable connected to an a b port can be up to 1000 m long provided a 0 4 mm twisted pair cable is used The 25 Hz 40 V AC ringing voltage of the eight interfaces is supplied by the interface card The short circ...

Page 116: ...it hub or switch The Ethernet interface supports transmission rates of 10 Mbits s and 100 Mbits s in half duplex or full duplex mode The transmission rate and mode are selected automatically Auto Sensing function A LAN cable twisted pair in accordance with 10BaseT or 100BaseTX must not be longer than 100 m Safe operation with 100 Mbits s requires the use of category 5 cables and sockets Use a shie...

Page 117: ...d on the CompactFlash card Interface cards are used to connect the Forum 5004 5008 5012 to the telecommunications network or to another communications system and to connect terminals A number of interface cards are available for these tasks Depending on the interface card s functions it may also be referred to as a trunk module or as a subscriber module One or multiple Forum 550 Media Gateway Card...

Page 118: ...rface for connecting to digital networks or for cascading two PBXs 122 Forum 550 Card 8 S0 T0 Trunk or subscriber module with eight S0 interfaces for either external trunk or internal subscriber connections 125 Forum 550 Card 8 digital extensions Subscriber module with eight Upn2 interfaces for connecting digital terminals ISDN terminals system telephones and DECT base stations 127 Forum 550 Card ...

Page 119: ... unit supplies power to the first six slots 1 to 6 of a Forum Gateway 560 It converts the 220 V 110 V AC input voltage into DC voltage 3 3 V and 42 V If the remaining slots 7 to 12 are to be used a second Forum 550 Power Supply unit will need to be installed Forum 550 Power Supply Front view MPS 1 AC ...

Page 120: ...icate that the voltage is present They do not say anything about the voltage quality Input voltage Rated voltage 230 V via standard IEC connector Voltage range 95 V to 275 V Rated current 2 0 A at 115 V 1 0 A at 230 V 0 9 A at 275 V Efficiency at rated load 80 3 3 V output voltage Rated voltage 3 3 V Voltage range 3 2 V 3 4 V Rated current 10 0 A Current limitation 12 A to 15 A Short circuit Conti...

Page 121: ...94 The mains voltage of 230 V is drawn through the standard IEC connector The output voltages are fed to the BPV 1 12 backplane through the 96 pin spring contact strip see Backplane starting on page 100 In the event of a power failure the power supply unit will generate a power failure signal Forum 550 Card main processor Forum 550 Card main processor Front view PCM Ethernet V 24 1 V 24 2 MC 1 3 ...

Page 122: ...ly unit The central control module is equipped with a slot MSUB MFL PCMCIA interface for a CompactFlash card The firmware necessary for operating the Forum Gateway 560 is saved on the CompactFlash card Each Forum Gateway 560 requires a central control module and a CompactFlash card installed on it Two Forum Gateways 560 can be connected with one another via the PCM port implemented as RJ45 socket ...

Page 123: ...is being loaded onto an interface card of the Forum Gateway 560 the corre sponding interface card s indicator will be constantly red LED 2 Constantly green The central control module is opera tional flickering is normal Flashing green yellow The gateway software firmware is starting up Flashing yellow The booter is reloading Constantly yellow The gateway is booting Constantly red System fault LED ...

Page 124: ...o a second PBX ISDN point to point connection The Forum 550 Card PRA interface card can be installed in any of the slots 1 to 12 of a Forum Gateway 560 see Slots starting on page 94 Technical information The Forum 550 Card PRA interface card can when operating multiple Forum Gateways 560 be operated on any Forum Gateway 560 The interface card should be installed in the Forum Gateway 560 that will ...

Page 125: ...rt circuit proof feed voltage is 42 V 7 W The feed is suitable to supply an NTPM with power Pin assignment The following table shows the pin assignment for the RJ45 connector of the interface labelled S2M see the illustration Forum 550 Card PRA Front view on page 122 The following table shows the pin assignment for the RJ45 connector of the power feed cable labelled 42 V see the illustration Forum...

Page 126: ...t used 8 Not used LED 1 Constantly yellow At least one connection established through the interface card is active LED 2 Constantly green The interface card is operational the slot has been activated flickering is normal Flashing yellow The interface card is ready but the slot has not been activated or the interface card has not been configured yet Constantly red New software is being loaded onto ...

Page 127: ...ateway 560 The interface card should be installed in the Forum Gateway 560 that will handle most TDM connections DIP switches S1 to S16 can be used to activate a 100 ohm terminal resistor default on For further information refer to Termination starting on page 106 The power failure circuit can be activated by means of DIP switches S17 to S20 default off If activated the system will connect the fir...

Page 128: ... interface card is operational the slot has been activated flickering is normal Flashing yellow The interface card is ready but the slot has not been activated or the interface card has not been configured yet Constantly red New software is being loaded onto the interface card If the LED lights up red for an extended period of time there may be a fault LED 3 Constantly green The interface card pro...

Page 129: ...560 see Slots starting on page 94 Technical information The Forum 550 Card 8 digital extensions interface card can when oper ating multiple Forum Gateways 560 be operated on any Forum Gateway 560 A maximum of 176 Upn RFPs Radio Fixed Parts DECT base stations can be connected to the entire system All Upn RFPs operated on the system have to be installed on the same Forum Gateway 560 or on the two co...

Page 130: ...can be exchanged during operation However the slot must first be deactivated in the LED 1 Constantly yellow At least one connection established through the interface card is active LED 2 Constantly green The interface card is operational the slot has been activated flickering is normal Flashing yellow The interface card is ready but the slot has not been activated or the interface card has not bee...

Page 131: ...rum Gateways 560 be operated on any Forum Gateway 560 The Forum 550 Card 8 analogue extensions interface card supports pulse dialling as well as dual tone multi frequency DTMF dialling Calling line identification presentation CLIP is supported Busy tone detection is not supported The Forum 550 Card 8 analogue extensions interface card runs on software acquired from the system After the card has be...

Page 132: ...0 Media Gateway Card interface card provides 16 media gateway channels for VoIP LED 1 Constantly yellow At least one connection established through the interface card is active LED 2 Constantly green The interface card is operational the slot has been activated flickering is normal Flashing yellow The interface card is ready but the slot has not been activated or the interface card has not been co...

Page 133: ...n also be operated on a Forum Gateway 560 which is connected via a PCM V line The interface card acquires its software from the system After the card has been installed it will automatically load the required software No settings need to be made on the interface card Pin assignment The ethernet port s pin assignment is designed for a direct connection via a RJ45 patch cable to an ethernet Switch Y...

Page 134: ...the IP address configured field Enter 0 0 0 0 to obtain an IP address via DHCP 4 Confirm with Apply The configuration page displays the Forum 550 Media Gateway Card interface card s MAC address You will need this for the static assignment of an IP address via a DHCP server LED 1 Constantly yellow At least one call is being conducted via the interface card LED 2 Constantly green The interface card ...

Page 135: ...rum Gateways 560 are connected to one another via a PCM V line The PCM V line transports both voice as well as administration data between the Forum Gateways 560 Connecting the Forum Gateways 560 also makes it possible to optimise the required number of media gateway cards Note The central control modules of both Forum Gateways 560 must respectively have their own Compact Flash card for saving the...

Page 136: ...g on page 96 3 Set the DIP switch on both control modules to the appropriate position For the location of the DIP switches S1and S2 refer to the illustration Forum 550 Card main processor Top view Forum 550 Card main processor Top view DIP switch settings Forum Gateway 560 as Master Forum Gateway 560 as Slave S1 open switch set at position 1 S1 closed switch set to ON switch set at position 1 S2 o...

Page 137: ...equirements described 5 Mount both Forum Gateways 560 one above the other Note Both Forum Gateways 560 have to be mounted one above the other as the permissible line length is so short It is not possible to position them next to each other 6 Connect the PCM V line to the PCM ports on the two central control modules Forum 550 Card main processor of the Forum Gateways 560 Forum Gateway 560 connectio...

Page 138: ... If both Forum Gateways 560 had already been configured as separate Forum Gateways 560 change their configuration The following settings are important for two Forum Gateways 560 connected to one another The PCM slave Forum Gateway 560 has to have its PCM master Forum Gateway 560 configured by you This is done via the PCM confi gured picklist in the configuration dialogue There is an overview of th...

Page 139: ...passed on from the PCM master gateway to the PCM slave gateway The reference clock thus has to be supplied by an S0 port or preferably by an S2M port on the PCM master gateway If the Forum 5004 5008 5012 communications system is to be connected to the public TDM network via the connected Forum Gateways 560 there has to be at least one ISDN trunk line connected to the PCM master gateway If no exter...

Page 140: ...tenance use PC supported telephony functions read out call charge information access the Forum 5004 5008 5012 telephone book The Web console has an integrated online help function that offers comprehensive information on configuration and maintenance of the Forum 5004 5008 5012 For the initial configuration you can connect the PC to the Forum 5004 5008 5012 via the Ethernet port LAN2 The TCP IP ne...

Page 141: ...with Administrator rights Setting the IP address in Windows 3 You will find the IP settings in Windows under Control Panel Network and Sharing Center Change adapter settings Windows 8 or under Start Settings Network connections Local Area Connection Open the dialogue box Local Area Connection Ethernet Properties and then the dialogue box Internet Protocol Version 4 Properties 4 Note down the exist...

Page 142: ...dress must be in this network range Note Deactivate any connection via a proxy server which has been configured Open the Internet Explorer go to the menu Extras and open the Internet options dialogue box Select the Connections register and deactivate the Proxy Server Configuring the Forum 5004 5008 5012 Preparing the Configuration Before starting with the configuration make sure you have the follo...

Page 143: ...he system software file that is stored on the PC bin Confirm with Load The update takes a couple of minutes after this a new page is displayed in the browser 3 First set the country in which you are operating the Forum 5004 5008 5012 and in which language the Web console is to be displayed Forum 5004 5008 5012 log on dialogue box 4 To commence configuration you must first log on For the initial co...

Page 144: ...itial access 7 The software opens a dialogue for initial access Determine an adminis trator password and enter it in this dialogue Also fill in the other input fields You have to enter a secure administrator password The administrator has comprehensive configuration rights which for security reasons must be restricted to the administrator The administrator password can be seen and edited only by t...

Page 145: ... assigned to the Administrators user group In your initial configuration you should configure addi tional user groups with restricted authorisations and assign them terminals as required by your users To support your next configuration steps you should activate the Assistant mode on the entry page of the Configurator Please also pay attention to the online help Note Deactivate any connection via a...

Page 146: ...ureID images Note that for security considerations the passwords for external SIP trunks are not re established if you restore a data backup from another foreign communication system For further information refer to the online help documentation under the topic System Data backup Preconfiguration Configuration of the Forum 5004 5008 5012 can be prepared by a Proximus agent For this purpose a Forum...

Page 147: ...server The existing SSH connection allows to reverse connect to the Forum 5004 5008 5012 communications system s configurator For this type of connection the Forum 5004 5008 5012 communications system utilizes your Internet account Establishing an SSH connection via this Internet account must be allowed for this purpose The manual activation of the remote configuration activates the DTMF evaluatio...

Page 148: ...erminals and base stations can also be installed see the System Firmware menu in the Configurator For security reasons settings in the Configurator Network menu should only be edited on site to avoid malfunctions or failures in the customer s LAN e g due to IP address conflicts Forced logoff of another user by the administrator If the user Administrator logs in and another user with administration...

Page 149: ...the communications system Example Enter H 1 8 2 0 0 0 0 1 9 2 1 6 8 9 9 2 5 4 Initiate a system restart with the following procedure Trigger restart H 1 8 5 Z system PIN Use the PIN you entered in the dialogue box for initial access The factory setting is 0000 Receiving System Messages as E Mail Important events and errors are kept by the Forum 5004 5008 5012 in an internal log book the error stor...

Page 150: ...e Forum 5004 5008 5012 if the software version in the terminal is different from the terminal software stored in the Forum 5004 5008 5012 For further information refer to the online help documentation under the item System Firmware Resetting the System Data You can restore the factory settings of the Forum 5004 5008 5012 in the Configurator If this is not possible refer to the next section entitle...

Page 151: ...nfiguring Installation Switch starting on page 42 4 Replace the power plug in the mains socket Wait about 45 seconds until the indicator LED 3 and LED 4 of the Forum 5004 5008 5012 constantly flashes green 1 Hz 5 Disconnect the power plug from the mains socket again The system data is now reset 6 Reset the installation switch to the previous setting Replace the power plug in the mains socket The F...

Page 152: ...o communi cation networks into a single communications network can provide considerable savings The Forum 5004 5008 5012 gives users all the features of system telephony through its use of an IP based protocol Furthermore the standardised SIP protocol can also be used on the intranet The control of the data connections used makes it possible to define exactly the voice and service quality VoIP tel...

Page 153: ...re starting on page 190 You should therefore always plan the use of VoIP in the Intranet together with your network administrator In order to avoid possible conflicts please also note the information under Fundamentals starting on page 155 Quick Start IP System Telephony VoIP system telephony can be quickly and easily set up using the Forum 5004 5008 5012 1 Optional Forum 5012 only call up the Con...

Page 154: ... Registrar You can obtain more infor mation on this from your SIP provider Click on Apply 4 On the Telephony Trunks SIP Trunks page click on New Activate the Status and enter a name for the account under Name Select the SIP Provider Enter the relevant account information under User name Password Phone No and SIP ID Click on Apply The SIP ID setting will be used while logging in to the SIP provider...

Page 155: ...e corresponding entry Activate the Audio Processor 2 option see Audio Processor starting on page 162 2 Call up the Telephony Devices VoIP phones page in the Configurator Click on New Select the SIP option under Type and enter an internal Phone No Click on Apply 3 Call up the User manager User page Assign the new internal call number to a user 4 An internal SIP telephone can be operated with a dyna...

Page 156: ... to register several SIP terminals for a specific SIP user resp a specific SIP call number The number licenced can be viewed on the System Licences page The number of SIP telephones currently licenced can be determined on the System Info Telephony SIP phones page If you click on Reset licences the available licences will be reassigned with the next incoming or outgoing calls ...

Page 157: ...le Specific components can also be optimised for example by using a modern switch which evaluates the TOS byte of IP packets by replacing unreliable connections or by using a separated VLAN for VoIP Latency and Packet Length For technical reasons there is always a delay latency between the recording of voice data via the microphone and playback via the receiver Voice data is recorded for a short p...

Page 158: ... optimise voice data transmission on an existing network using the available configuration settings Measuring the network quality may also help The following comparison provides a guide to voice quality with specific quality levels Required bandwidth kbit s with respect to packet length and codec Packet length ms G 711 not compressed G 729A approx 8 kbit s 20 180 8 68 8 30 51 2 40 42 4 50 37 12 60...

Page 159: ...30 ms optimal transmission Duration 40 60 ms one quality level depreciation Duration 60 ms two quality levels depreciation The achievable voice quality also depends on the packet propagation delay and the packet loss between the terminals involved These parameters can be determined using the ping programme Note Measurements made with ping are round trip propagation delays Divide the maximum value ...

Page 160: ...mponents also evaluate the TOS byte of IP packets thereby providing the optimal prerequisites for VoIP telephony Note The Forum 5004 5008 5012 uses a TOS byte Type of Service value of 0xB8 for IP packets with VoIP data This requests Minimise Delay and Maximise Throughput for IP packets marked with this value Call Set up Various IP based protocols are used for system telephony via the Internet prot...

Page 161: ...F dial tones can be transmitted using the internet standard RFC 2833 4733 or by means of SIP INFO In the codec configuration section under Telephony Extended VoIP profile the DTMF RFC 4733 codec hast to be activated As an alternative DTMF dial tones can also be transferred Inband These DTMF dial tones are only received by the other party if the uncompressed G 711 codec is used Analogue modems can ...

Page 162: ...SIP terminal and a TDM port IP system phones or DECTover IP base stations participate in codec negotiation with the VoIP profile configured respectively If no common audio codec is determined during negotiation it will not be possible to establish the call connection Transparent codec interconnection Transparent codec interconnection allows SIP terminals to use addition codecs even though the desi...

Page 163: ...omponents page The extended codec list is also a part of data back up Note You can obtain the extended codec list as a description file from your Proximus agent This file should not be edited which is why editing is not supported Create a VoIP profile with extended codec entries with the following steps 1 Open the Telephony Extended VoIP profile page in the Configurator of the Forum 5004 5008 5012...

Page 164: ... to allocate the VoIP profile to a Forum IPhone 512 Forum IPhone 545 IP system telephone the Voice Activity Detection option should be deactivated for all codecs Media Gateway MGW The Media Gateway transforms VoIP voice data into PCM audio data This function converts voice data between VoIP telephones and all other terminal types Without the Media Gateway VoIP telephones can only exchange call dat...

Page 165: ...a IP based networks The Forum 5000 enables you to use external SIP telephone connections SIP trunk lines The Forum 5004 5008 5012 communications system supports configuration of standard SIP lines with one call number for each as well as extension capable SIP DDI lines with base call number and extension Furthermore internal SIP subscribers SIP telephones or SIP telephony software are also support...

Page 166: ...g To do so activate the Dial out cache option for a SIP line or a SIP tie line bundle You must log on Login to the SIP registrar before you can use SIP telephony Use the Forum 5004 5008 5012 to manage important infor mation for the registration user name and password of one or more SIP accounts It is possible to make several calls simultaneously using a single SIP account A SIP connection causes c...

Page 167: ...ernal SIP connection in the Telephony Trunks Route menu into the route configuration You can use a network provider rule to specify the routing of numbers within a specific range to use SIP telephony as a preference see also PBX Networking under Configuration starting on page 235 You can configure SIP connections in the Configurator on the pages Telephony Trunks SIP provider and Telephony Trunks S...

Page 168: ...e SIP subscriber can only make emergency calls Note If the technical log on is not successful due to an incorrect user name or incorrect password the SIP subscriber cannot establish any connections no emergency calls either When a SIP subscriber logs off when terminating the programme for example the associated licence will become available immediately A licence is also made available when a SIP s...

Page 169: ...is the Domain Name or the SIP Domain The IP address of the Forum 5004 5008 5012 must always be used here A STUN server Simple Traversal of UDP over NAT or a SIP proxy is not required because internal SIP subscribers on the LAN are directly connected to the Forum 5004 5008 5012 Switch these functions off if possible With a SIP terminal you can enter an international phone number with a leading plus...

Page 170: ... calls with call number display CLIP A SIP telephone requires a call number display for CLIP Parallel connection of multiple SIP subscribers SIP subscribers must be logged on under the same user identification Enquiry toggling call waiting three party conference reject Operation or feature must be available on the SIP telephone or in the SIP software Call transfer before and during a call operatio...

Page 171: ...3 lines 8 programmable keys 2 fixed line keys 802 3af PoE power supply two Ethernet ports for PC and LAN separate 48 volts wall power supply available Forum IPhone 545 Premium version with graphic touchscreen display 802 3af PoE power supply two Gigabit Ethernet ports for PC and LAN 11 softkeys on 5 levels 3 fixed line keys up to 3 key extensions Forum 500 Keypad Paper or 3 key extensions Forum 50...

Page 172: ...ons 3 x Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 Forum IPhone 5025 Display Color TFT 3 5 QVGA 320x240 pixels Hi Q Wideband handset and speaker phone Network ports 2 Ports GigE PoE support PoE Class 2 separate wall power supply available Keys 2 fixed line keys 20 TopSoftkeys 5x4 levels 18 Softkeys 3x6 levels labelling via display Key extensions 3 x Forum 500 0 Keypad Paper FIP 5020 5025 503...

Page 173: ... speaker phone Network ports 2 Ports GigE PoE support PoE Class 2 separate wall power supply available Keys 2 fixed line keys 22 TopSoftkeys 11x2 levels 20 Softkeys 4x5 levels labelling via display Key extensions 3 x Forum 500 0 Keypad Paper FIP 5020 5025 5030 5040 or 3 x Forum 500 0 Keypad Display FIP 5025 5030 5040 Forum IPhone 5040 Display Color LCD touchscreen display 7 800x480 pixels Hi Q Wid...

Page 174: ...5 and the Forum IPhone 5010 5020 5025 5030 5040 user guide If the SIP system telephone has the factory default configuration it will request an IP address configuration from the DHCP server of the Forum 5004 5008 5012 communications system The IP address and the location for loading files from the TFTP server of the Forum 5004 5008 5012 is received as a part of the DHCP answer Now the SIP system t...

Page 175: ...evices System phone page The SIP system telephone restarts and thereby takes over the new config uration Details on using the SIP system telephones as well as an overview about the possible function key assignments can be found in the corresponding user guide DHCP Settings The address and device configuration is transferred from the Forum 5004 5008 5012 communications system to the SIP system tele...

Page 176: ... add an exception rule for all MAC addresses starting with 00 08 5D and 08 00 0F Note The SIP system telephones need to receive a configuration from the communications system at least once before the described difference in the DHCP answer is activated The TFTP server of the Forum 5004 5008 5012 communications system will serve up to 40 concurrent data transfers To avoid overloading the TFTP serve...

Page 177: ...trance intercom system SIP EIS is an SIP telephone produced by another manufacturer that is used for the audio connection to the door You can find information about installing a SIP EIS in the relevant documentation provided by the manufacture Technical Requirements To operate an SIP EIS the communications system must be equipped to operate SIP standard terminals A licence is required to operate S...

Page 178: ...s A SIP EIS configuration dialog B Display of the configuration parameters for the SIP EIS 1 System configuration Select the device type SIP Doorstation Select Name as the type of installed SIP EIS from the list The list contains a selection of SIP EISs from various manufacturers If the SIP EIS is not included in this list select the SIP Door Phone setting Assign a VoIP profile containing the DTMF...

Page 179: ...on the Telephony Devices VoIP phones page click Help in the table row for the relevant SIP EIS Note A SIP EIS has no call number Therefore the SIP ID of the SIP EIS cannot be its call number The SIP ID is formed using the MAC address of the SIP EIS and an internal unique ID Example 00 05 51 75 5F 00 0032 MAC address 000551755F00 internal ID 0032 Please note The internal ID changes when the configu...

Page 180: ...phony Devices IP cameras menu You can find further information about configuring IP cameras in the chapter entitled IP Cameras starting on page 197 and in the online help To use an IP camera in combination with a SIP EIS the camera must be assigned to the EIS in the Configurator Telephony Devices VoIP phones menu If a bell button of the SIP EIS is pressed the door call and the current camera image...

Page 181: ... 0 to 192 168 99 255 This results in two logically separated networks subnets Each group of devices can therefore also use different routers gateways to access the Internet Furthermore it is possible to configure multiple IP addresses for a network device A network device configured in this way can communicate directly with devices from both groups The Forum 5004 5008 5012 communications system us...

Page 182: ...roviders A and B is directed via these routers You must set up IP address ranges separate from the company network on the additional Internet routers Similarly in addition to the default subnet set up two further subnets in the communications system with the corresponding gateways IP address 192 168 99 1 Network mask 255 255 255 0 IP address 192 168 98 1 Network mask 255 255 255 0 Switch off DHCP ...

Page 183: ...ifferently allocated call numbers For technical and organisational reasons for this provider you must also direct the data traffic for a particular SIP account via the intended DSL line In addition the same name must be configured for the SIP registrar for both DSL lines and SIP accounts The name is configured in the Configurator menu Telephony Trunks SIP provider In addition to improve reliabilit...

Page 184: ...system and the SIP providers A and B set up three further subnets in the communication system with the corresponding gateways in addition to the default subnet IP address 192 168 99 1 Network mask 255 255 255 0 PC IP RFP IP telephone SIP provider A IP address 192 168 98 1 Network mask 255 255 255 0 DSL 2 IP address 192 168 97 1 Network mask 255 255 255 0 DSL 3 SIP provider B DSL 4 IP address 192 1...

Page 185: ...mmissioning process please refer to any guides provided by the telephony provider or device manufacturer Note Make sure that only one DHCP server in the network is acti vated We recommend using the DHCP server of the commu nications system s call server Disable the DHCP function of the Internet router DSL modem to prevent IP address conflicts Configuring Subnets The IP address field entries below ...

Page 186: ...es between the two LAN connections of the communications system Enter a new and unused IP address range in the IP address and Network mask input fields Note The IP address range under LAN 2 should not be the same as the company network or one of the SIP Internet routers Therefore in many cases you can adopt the defaults 192 168 100 254 for the IP address and 255 255 255 0 for the Network mask Exam...

Page 187: ... able to use the communications system in the usual way after the next restart 3 On the Network LAN page click on the New button to create a new IP address range for an additional Internet router If necessary select the desired LAN port under Interface Enter a description Configure the IP address and Network mask settings in line with the IP address range of the additional Internet router Enter th...

Page 188: ...e Telephony Trunks SIP trunks page Click on the New button to set up a new SIP trunk Click on one of the available SIP trunks to change the configuration of this SIP trunk 2 The Gateway selection list shows the additionally configured gateways with the corresponding IP addresses and the description entered in the network configuration Select the item via which the data traffic of the SIP trunk is ...

Page 189: ...m telephones Forum IPhone 525 and Forum IPhone 535 offer the same features as the corresponding system telephones Using VoIP system telephones is therefore not much different from using standard system telephones The following differences exist Two RJ45 connector ports are available for ethernet connection The ports are connected to one another via the telephone s internal switch The switch suppor...

Page 190: ...Forum IPhone 525 and Forum IPhone 535 obtain the required IP address configuration and operating software via the DHCP BOOTP and TFTP IP protocols After the power supply is assured the device s internal boot loader is started which controls the further start procedure Standard operating procedure is to contact the Forum 5004 5008 5012 s DHCP server so that the start procedure can be concluded with...

Page 191: ...ice programme s online help or handbook The MAC address of all VoIP system telephones always begins with 00 30 42 2 Configure a fixed IP address for the Forum 5004 5008 5012 To do this call up the Configurator and open the Network LAN page Click on the Change button 3 Enter the current IP address configuration in IP address and Network mask Confirm with Apply 4 Configure the Forum 5004 5008 5012 s...

Page 192: ...has been connected to the mains power supply the start procedure is as follows 1 The boot loader starts and shows the VoIP system telephone s MAC address in the display A DHCP request is sent simultaneously via broadcast on the 255 255 255 255 broadcast address 2 An IP address network mask and the default gateway for the start procedure are sent from the DHCP server Via the Next server option the ...

Page 193: ...reated using the IP protocol RTP Realtime Transport Protocol for call data when a call is created For calls between two VoIP system telephones port numbers above 8200 are used If you wish to operate a VoIP system telephone via a routed IP connection for example VPN or RAS it may be necessary to configure an external DHCP server accordingly The operations software provided via TFTP must match the t...

Page 194: ...r Connection to IP Phone Deactivate the IP Phone address option to establish a broadcast connection via UDP Broadcast You have to select this type of connection if the VoIP system telephone has not yet been assigned an IP address IP broadcasts cannot be transmitted via router The VoIP system telephone thus has to be directly connected to your PC via a hub or via a switch Activate the IP Phone addr...

Page 195: ...ing of configuration data fails First you deactivate additional network cards or use a point to point connection Sending configuration data with a broadcast connection functions even without a response from the VoIP system telephone You can implement the following settings IP parameter locally configured Select the yes option to activate manual IP address configuration Select the no option to acti...

Page 196: ...ansmission Enter a value ranging from 1 4094 Data will always be transmitted without a VLAN tag at the VoIP system telephone s PC access If you activate the yes option for PC traffic tagged on LAN interface PC data will be labelled with the PC VLAN ID at the LAN access Please note that to change the VLAN settings the VoIP system telephone has to be restarted Forum IPhone PC Besides the hardware Vo...

Page 197: ... the Menu System Licences The system software includes a licence for a demo version for temporary use 60 days Please contact your Proximus agent if you wish to purchase a permanent licence Licences can be combined Each licence can be activated only once Installation Installation is done using a setup programme IPCsetup exe The Forum IPhone PC can also be installed without a user interface The prog...

Page 198: ...ction to a workstation computer If a Firewall is installed for your workstation computer you may need to explicitly allow this connection If you log on to the workstation computer using a different user name you must reconfigure these values You can use any arbitrary sequence of digits not already in use in the LAN for the device ID Select a random device ID to secure telephone usage The device ID...

Page 199: ...Forum IPhone 5025 5030 5040 SIP system telephones These frames are refreshed at intervals of 2 to 3 seconds giving the impression of a moving image To display camera images on an SIP system telephone a corresponding function key must be programmed for the telephone Either a video stream or a still imagecan be displayed in the Forum CTI application With this application even users who do not have a...

Page 200: ...isplaying images in the CTI application as the web browser converts the image into the required resolution If the camera image is to be displayed in parallel on multiple terminals the IP camera must allow multiple parallel access USB cameras are not supported in the Forum 5004 5008 5012 communications system Displaying IP Camera Images The IP cameras used should display an adequately sized image s...

Page 201: ...splayed If the camera image has a resolution that does not correspond perfectly to the display size of the SIP system telephone used the image is automati cally cropped and or filled with white space The camera image is scaled appropriately by the web browser in the CTI application To prevent image distortions on the telephone display in the CTI appli cation a resolution that corresponds to the as...

Page 202: ...centred image is cropped horizontally and vertically Display on Forum IPhone 5030 Resolution 480 x 192 pixels The centred image is cropped horizontally and vertically Display on Forum IPhone 5040 Resolution 800 x 372 pixels The centred image is cropped vertically and filled with white space horizon tally ...

Page 203: ...o the chapter entitled Hints and Examples of URL Notation for IP Cameras starting on page 201 IP cameras configuration page 1 Base part of the URL 2 Device part of the URL Hints and Examples of URL Notation for IP Cameras Camera images are accessed via the HTTP protocol by default and optionally via the secure HTTPS transfer protocol No other protocols are supported Determining the URL of the IP c...

Page 204: ...eo cgi As no resolution has been specified the camera images are centred and cropped in the original resolution on the display of the SIP system telephones used see also the chapter entitled Displaying IP Camera Images starting on page 198 The camera video is scaled in the CTI application If the camera sends the video in an aspect ratio other than 4 3 the display in the CTI application is distorte...

Page 205: ...ntally vertically the camera image is cropped by 28 pixels 240 pixels 184 pixels 2 Forum IPhone 5030 The size of the telephone display is 480 x 192 pixels aspect ratio 2 5 1 With the selected resolution of 384 x 288 pixels aspect ratio 4 3 a compromise is reached to display as much of the original image on the telephone display as possible without distortion The camera image is cropped horizontall...

Page 206: ...the frames provided by the camera In addition in example 4 access is to be gained via the secure HTTPS transfer protocol This protocol type must therefore be entered in the base URL If no protocol type is specified in the base URL the communications system automatically adds the HTTP protocol type prefix to the URL URL Base http admin admin 192 168 99 10 URL Forum IPhone 5025 jpg image cgi resolut...

Page 207: ...era can only be configured on Forum IPhone 5025 5030 5040 SIP system telephones If the telephone user is to be able to access various IP cameras you must programme a separate function key for each IP camera Function keys are programmed on the web console in the Configurator menu Telephony Devices System phones setting IP cameras The configured IP cameras are offered for selection in the Name list ...

Page 208: ... The configured IP cameras can be used as door cameras in combination with an entrance intercom system EIS IP cameras are assigned to an EIS in the configuration dialogue of the EIS Door cameras can be operated in the Forum 5004 5008 5012 communications system on analogue and SIP EIS An analogue EIS can be configured in the Configurator menu Telephony Ports a b For detailed information regarding t...

Page 209: ...works Corporation Properties DECT Base Stations DECT base stations can be connected to the Forum 5004 5008 5012 via Upn accesses or via network TCP IP These DECT base stations are available for the type of access selected Upn DECT Forum Base DECT indoor v2 Access via Upn with lines up to 1000 metres in length integrated antennas 4 voice channels 8 when using 2 Upn accesses Forum Base DECT outdoor ...

Page 210: ...nsmitted by the DHCP server of the Forum 5004 5008 5012 to a DECTover IP base station for the start sequence IP DECT NG New Forum Base DECT IP indoor v2 Access via shielded CAT5 Ethernet cable STP cable Shielded Twisted Pair cable with up to 100 metres of cable from the last Ethernet switch integrated antennas 8 voice channels Forum Base DECT IP outdoor v2 like the Forum Base DECT IP indoor v2 mou...

Page 211: ...le if all the DECT base stations support it Features All DECTover IP base stations can be connected to a CAT5 Ethernet cable with a 10 100 Base T Power is supplied either via Power over LAN IEEE 802 3af or via an additional power supply unit A base station of the type Forum Base DECT IP outdoor can only be supplied via PoE Please note The WLAN function of the Forum Base DECT IP WLAN indoor is acti...

Page 212: ...nge to determine the DECTover IP Manager In standard cases leave the Mode in the IP address from the system DHCP server setting Select the desired DECTover IP base station with the MAC address IP address setting Confirm with Apply If the Forum 5004 5008 5012 s DHCP server is not configured for static address assignment you first need to configure the IP address of the DECTover IP Manager with the ...

Page 213: ... 5004 5008 5012 Dual Operation Simultaneous operation of base stations via Upn access and base stations via Ethernet access is possible with the Forum 5004 5008 5012 Transparent handovers for example are only possible when between DECT base stations using the same access technology When switching over to a DECT base station using different access technology a DECT terminal automatically re establi...

Page 214: ...second cluster for DECT base stations of a second location Setting up the WLAN Function The Forum Base DECT IP WLAN indoor v1 v2 DECTover IP base station provides the additional function of a Wireless LAN Access Point WLAN AP WLAN refers to data transfer by means of radio waves in accordance with the IEEE 802 11 standard This standard enables a wireless connection to be made to an Ethernet network...

Page 215: ...e DECTover IP Manager s Web Configurator 2 Configure a system and select a suitable country setting 3 On the WLAN Profiles page configure at least one set of settings see below under Setting up a WLAN profile Note down the password you have used Pre Shared Key so that you will be able to use it again later when setting up wireless user terminals or notebooks If you operate older Forum Base DECT IP...

Page 216: ...tion of your WLAN enabled DECTover IP base stations and set up the user terminals as required Setting up a WLAN profile The WLAN function of the Forum Base DECT IP WLAN indoor v1 v2 DECTover IP base station also includes such rarely required features as networks for large company premises or airports In this guide we will for the sake of brevity and clarity describe only those features required fo...

Page 217: ...the Hidden SSID Mode setting This will however make network iden tification difficult and does not generally increase data security so it is preferable to leave this on the default setting of Off Security settings On no account should you use Open System or Wired Equivalent Privacy WEP settings whether out of convenience or in order to avoid configuration problems unless of course you want to star...

Page 218: ...dure which are run when a DECTover IP base station is started are handled by the Forum 5004 5008 5012 using the DHCP and TFTP protocols For the DHCP function to be available the DECTover IP base station must be able to reach the Forum 5004 5008 5012 via a Broadcast In the case of a remote location this kind of access via a VPN connection for example will not be possible As in the case of an IP sys...

Page 219: ...the MAC address of the DECTover IP base station The MAC address will be printed on the label on the DECTover IP base station s casing Click on List configuration The DECTover IP base station s current configuration will be displayed 4 Change the DECTover IP base station s IP address configuration Activate the Use local configuration option yes and enter the required details IP address Static IP ad...

Page 220: ... file name setting on the default setting ram ip_tel ip_rfp cnt or ng_ip_rfp cnt 6 For a remote location the Forum 5004 5008 5012 s LAN will usually be accessed via a VPN router Click on Router addresses Enter the router s IP address default gateway Confirm by clicking on Add 7 To make sure RFP error messages receive correct time stamps add an NTP server address with the Add parameter button Then ...

Page 221: ...e 500 type DECT base stations does not support alternating transmission of SARI and PARI This means that these DECT base stations can only be operated on the gateway 01 on the call server Setting up a DECT network using this technology is described in this chapter DECTover IP This technology is used to connect DECT base stations via network TCP IP directly to the Forum 5004 5008 5012 communication...

Page 222: ... a DECT terminal is checked in to one of the configured DECT areas If the DECT terminal loses its radio connection to the DECT base stations of a DECT area it can automatically connect to a DECT base station of another DECT area When this happens an ongoing call is disconnected In principle up to 256 DECT base stations can be operated in each DECT area This maximum number is however limited by the...

Page 223: ...rate DECT area The DECT base stations of a DECT area are synchronised with one another via Upn lines The signalling necessary for synchronisation cannot however be exchanged via the network connection between the Forum Gateways 560 This lack of synchronisation means that calls principally cannot be handed over Handover to a DECT base station from another DECT area If you want to operate a larger n...

Page 224: ...ther DECT area This prevents in reliable fashion any spontaneous roaming of DECT terminals into another DECT area and thus undesired interruptions of ongoing calls Signalling The DECT base stations in a DECT network transmit a network code at regular intervals This network code PARK Portable Access Rights Keys is displayed in the Configurator of the Forum 5004 5008 5012 communications system on th...

Page 225: ...m PARK Via the SARI a DECT terminal can recognise that the PARI of another DECT area belongs to the same DECT network If a DECT terminal leaves the reception area of a DECT area it can connect to a DECT base station from another DECT area on the same DECT network using the SARI code The firmware of older Forum Base 500 type DECT base stations does not support alternating transmission of SARI and P...

Page 226: ...guring DECT You can configure a DECT network with multiple DECT areas in the Configurator of the Forum 5004 5008 5012 communications system Configuring this kind of DECT network requires having one or more previously configured and connected Forum Gateways 560 Alongside the obligatory media gateway interface cards Forum 550 Media Gateway Card each Forum Gateway 560 with which you wish to connect D...

Page 227: ...y 01 call server configured first as well as with the IP DECT DECT area All additional DECT areas use another code Note The IP DECT DECT area can be re named but cannot be removed This DECT area is used to operate all DECT over IP base stations 2 Configure a new DECT area for a Forum Gateway 560 Click on the New button to do so Configurator Telephony DECT DECT area New Enter a name for the new DEC...

Page 228: ...Ports Upn Use the Type option to determine the type of DECT base station connected Enter a standard designation into the Description input field Use the Reflective environment option to activate support of the DECT XQ communication mode as needed Use Apply to confirm 4 Repeat the steps described previously until all the Forum Gateways 560 needed are assigned to a DECT area and all the DECT base st...

Page 229: ...ff button to prevent any further checking in Now begin by checking in any of the DECT terminals When the check in function is activated the type of DECT terminal determines the procedure Please consult the respective descriptions in the guides of the DECT terminals Note To check in the DECT base stations of the selected DECT area must be operational Please note that after linking a DECT area with ...

Page 230: ... 5004 5008 5012 online help You can use ISDN point to point connections Q SIG or DSS1 protocol or IP connections Q SIG IP or SIP tie line protocol for TK system networking Note If you do not need the features of PBX networking the simplified configuration is sufficient in most cases For this purpose assign the preconfigured truck group bundles Multi terminal access or System access to the ports Th...

Page 231: ...otocol designed for ISDN point to point connections is the preferable choice as the transmission protocol alternatively the DSS1 protocol designed for ISDN dial up connections in the Euro ISDN can be used Certain PBX networking features can only be used with the Q SIG protocol however In particular the connection designation as internal or external call and also the name of the caller cannot be tr...

Page 232: ...ocol slave adopts synchronises to this clock When planning a PBX networking scheme you must make sure that the L1 clock propagates from a master via a number of PBXs Example propagation of the L1 clock If more than one port with the setting L1 Type Slave is configured on an Forum 5004 5008 5012 and the setting L1 sync possible has been activated then one of the ports is automatically defined as th...

Page 233: ...ll three layers and the other PBX is the protocol slave for all three layers Direct connection Use the RJ45 jacks on one of the external S0 ports for an S0 connection between two Forum 5004 5008 5012s The external S0 ports of a gateway can also be used for a direct connection Connection via an Active Transmission System For distances exceeding the range of a direct connection an active transmissio...

Page 234: ...point connection via a public network IP Network Connections If you are operating a fast and continuous network or internet connection at two or more sites you can also network the PBX systems via a network connection There are two different protocols available for networking TC systems via network connections Q SIG IP and SIP tie line The various features of these protocols are summarised in the ...

Page 235: ...ec compression please refer to Voice over IP VoIP chapter regarding Fundamentals starting on page 155 Q SIG IP also transfers the voice data directly from terminal to terminal via the RTP protocol In certain cases for example when an incoming external call is placed via multiple TK systems one or more RTP proxies may be used to forward the connection Currently there are no standards for the necess...

Page 236: ...tiple TC systems there may be one or multiple RTP proxies involved One of the special features of a SIP tie line connection is using transparent codec interconnecting for example to make use of HQ audio or video telephony with appropriate terminals see Transparent codec interconnection starting on page 160 In addition you can find out what features are supported by the other station via the SIP ti...

Page 237: ... Web console using the Telephony Trunks menu Bundles A bundle is a group of lines of the same type and direction A line can only be assigned to one bundle Example of a PBX network with bundles In the above example the following bundles are configured for PBX 1 Two S0 lines in a multi terminal configuration SIP lines to the network operator which are assigned to the A bundle Two S0 point to point c...

Page 238: ...the attempt to set up an indirect connection via the network operator has also failed Note If an internal connection is switched via a network operator the call is signalled using the external number of the calling PBX For each route you can define a randomly selectable code digit for seizing the route You can also configure whether a user is authorised to seize a particular route whether LCR is t...

Page 239: ...ls A different PBX number must be set for each Forum 5004 5008 5012 in a PBX network This setting can be found in the Web console in the menu Telephony Settings under the heading QSIG linking You can also set the maximum value for the transit counter there This value depends on the topology of the PBX network and should allow the system to have the maximum number of further connections possible Yo...

Page 240: ...annot be evaluated by it To reseize a route for example for a callback you must set the appropriate digit prefixes in the bundle configuration for the routes to be reseized Tip If for example you are configuring a route which can be seized using routing code 5 and have selected one or more bundles for this route change the Prefix for dest call number at incoming internal setting to 5 for this bund...

Page 241: ...ectory entries are in the international format When networking communications systems with locations in different local areas or in different countries The E 164 conversion analyses an international call number The analysis divides the call number into multiple parts the international area code the local area code the access call number and if necessary the extension The call number is respectivel...

Page 242: ...ndle The prefixed zero is not necessary Confirm with the Apply button 4 Call up the Telephony Trunks Route page Check whether the Type setting for the used routes is set to Private or Business For routes of the type Internal the E 164 conversion is not active The Q SIG IP bundle used for networking communications systems cannot be used with the E 164 conversion feature Please keep in mind that the...

Page 243: ...l call number Direct Dialling DDI 999 company extension Code for the External trunk route 0 Number dialled Number actually used 0003311234567 foreign country Paris 003311234567 The code for the route is not transmitted via ISDN SIP DDI 00032501234567 domestic Bruges 0501234567 The international area code is replaced with a 0 0003221234567 domestic Brussels 021234567 The international area code is ...

Page 244: ...en external and internal call numbers can only be done using the E 164 conversion Number handling with E 164 and lists black list white list etc The combination of E 164 numbering scheme and black white special lists requires explicit duplex triplex handling of numbers in all eventually possible formats Example 0 6104 1234 0 030 6104 1234 0 0049 30 6104 1234 All these possible formats can be diall...

Page 245: ...tions Call forwarding Name Description Call forwarding immediately CFU Immediate and unconditional call forwarding Call forwarding on busy CFB Call is forwarded only if user is busy Call forwarding after time CFNR Call forwarding is only executed after a definable time interval Call Diversion CD Is manually executed upon an incoming call from the user Virtual call number A virtual call number is a...

Page 246: ...ed for the forwarding user Note When call forwarding to the Forum Voicemail voicebox programme the Via call number is evaluated in order to determine the owner of a voicebox The last call forwarding user is used no matter what the user group setting When call forwarding using the secretarial function of the voicebox programme the call number of the voicebox owner is also shown as the Via call numb...

Page 247: ...call number directly when configuring a virtual call number When the virtual call number is called this destination call number is signalled This behaviour is handled as an immediate call forwarding and is thus the first call forwarding in a possible call forwarding chain You can include a virtual call number e g in call distribution Using the possibility of multiple call forwarding you can also u...

Page 248: ... this user This user is not called in a parallel hunt group This user is skipped in a time dependent hunt group Forwarding hunt groups Using a call forwarding chain you can include a further hunt group as a user in a parallel hunt group Note Time dependent hunt groups do not permit including any addi tional hunt groups In addition you can also configure call forwarding on busy CFB for hunt groups ...

Page 249: ... to convert the configuration of an earlier firmware version to the current version within the context of an update This happens automatically when you load a saved configuration after an update Please note the following points The previous behaviour is preserved with the conversion When restoring a former configuration the Call forwarding one level only possible option is switched off automatical...

Page 250: ...ne No busy indication of one single internal number or Busy lamp Device busy indication for the line keys of a device For a SIP system phone select BLF from the Type list In contrast to previous versions of the system software the type of busy key has been changed from Trunk key to Function key in release 7 This means that busy keys can be programmed on any number of devices in release 7 A previou...

Page 251: ...s the only one supported for PBX system networking The device busy busy key function is not supported by PBX system networking PIN Code Telephony The users in a company normally use the existing terminals primarily for company related communication Now the users would like to also be able to make private calls in some cases Private calls require seizure of special external lines changed and valid ...

Page 252: ...vious steps for the User group setting Confirm with Apply You can also use the Standard user group or the External trunk standard route for the PIN Code Telephony feature If you configure a special route you must also enter a seizure code for this route Telephony Trunks Route menu setting Code Activate the PIN dial user group option for all terminals which are to have the PIN Code Telephony featur...

Page 253: ...n telephone Switch authorisation The Switch authorisation feature enables a user to switch the user group of another terminal for a single call The user switching can receive a charge notification at the end of the call A typical application is the guest telephone in a hotel the concierge on duty activates external dialling for a guest when desired When the call is finished the concierge is inform...

Page 254: ...s to a user In this case the Guests user group is automatically assigned Implementation A hotel guest would like to make an external call You fulfil this wish with the following steps 1 Call the main menu on your system terminal Select the 6 Connections 6 Switch auth option Enter the internal call number of the terminal where a temporary authorisation switch is to take place Confirm with the OK ke...

Page 255: ...et in the Sound Recorder when you save the file under Format CCITT A Law and Attributes 8000 Hz 8 bit mono mp3 files are loaded using a Java application that encodes the file in an appropriate manner The maximum allowable size for a MoH file is 4687 KB approx 600 sec play time The MoH capacity can be subdivided in a maximum of 5 files These files can be used for different companies or for internal...

Page 256: ... starts 2 Follow the instructions of the assistant for all further installation steps Deinstalling the KDA Manager The old version must be deinstalled before installing a new program version of the KDA Manager 1 Start the setup exe file once again The deinstallation assistant starts 2 Follow the instructions of the assistant for all further steps Starting the KDA Manager After installation there i...

Page 257: ...vidual internal users This means that internal users are not able to process e g play or download or manipulate recordings Which calls connections are recorded Only calls where a connection is established between two people an internal user and an external party are recorded Connections to internal call numbers to which no natural person has been assigned are not recorded This includes connections...

Page 258: ... time for testing purposes A licence is also required to use the Forum Voicemail application Licences and the demo version are activated on the web console of the communications system in the Configurator menu System Licences Mode of Operation The information below makes it easier to understand the connection situations outlined in this chapter and the effect these situations have on call recordin...

Page 259: ... this process the communications system creates a new audio file As such a call recording may consist of multiple audio files Individual audio files can be assigned to a recording by means of the file name that is allocated automatically by the communications system see also the chapter File Format and Meta Data starting on page 259 Examples 1 Subscriber no 1 and subscriber no 2 are in a call with...

Page 260: ...nd restarted as soon as subscriber no 3 has accepted the connection Connection forwarded to subscriber no 3 with prior notice stopped and restarted as soon as the connection is transferred to subscriber no 3 Connection forwarded to subscriber no 3 who is busy stopped and restarted as soon as subscriber no 3 has accepted the connection 3 party conference stopped Subscriber no 1 put on hold stopped ...

Page 261: ...n configured see also the chapter Programming Function Keys for Controlling Automatic Recording starting on page 266 Audio Files for Call Recordings The sections below provide information on the audio files that the communications system creates automatically during call recordings File Format and Meta Data Each recording is saved in a separate audio file in wav format coded according to CCITT 8 B...

Page 262: ...er 102 003012345678 47s 002 wav 2016 10 01 11 55 44 pmiller 102 u 8s 004 wav 2016 10 01 11 58 26 pmiller 102 003012345678 47s 002 zip 2016 10 01 11 55 44 pmiller 102 u 8s 004 zip Saving Procedure and Export Shared cache of the communications system The audio files created during call recording are stored in a cache in the communications system The audio files of all configured companies are stored...

Page 263: ...le again and export is possible System warning and manual deletion of audio files The communications system issues a system warning when the external server is unavailable You can call up a list of audio files that have not yet been exported in the Configurator menu System info Telephony Auto recording All cached audio files for a company can also be deleted in this menu ...

Page 264: ...recorded as long as a connection is active via the called or occupied call number Note It is not possible to configure call distribution for point to point connections via the Q SIG Q SIG IP or SIP Tie Line protocols As such calls via point to point connections of these types cannot be recorded Example Configuration page Call distribution Incoming Time groups If multiple time groups are configured...

Page 265: ...ents that can be configured in the call distribution in the online help Announcements cannot be configured in the call distribution for outgoing calls It is therefore essential that an internal user who has called an external party informs the external party that the subsequent call is being recorded Any persons using the communications system must be made aware of the duty to provide this informa...

Page 266: ...e feature must be activated for each external call number and each time group in the Configurator menu Telephony Call distribution Outgoing DDI If the internal call number of the user who establishes the connection is not accepted in the Call distribution Outgoing DDI the setting that is valid for the Call distribution Incoming DDI is not adopted contrary to the system behaviour associated with ot...

Page 267: ... you can activate automatic call recording for the configured companies set the export destination and specify the file format in which recordings are exported uncompressed as a wav file or compressed as a zip file Configuration page Companies The required configuration settings are described in detail in the online help For overview information about configuring companies please refer to the chap...

Page 268: ...terminal or a standard telephone cannot control or cancel call recording The LED of the programmed function key lights up when the current call is being recorded To cancel the recording the user must press the function key the LED is switched off The LED of the function key also switches off if the communications system ends the recording for any reason e g if the storage medium is full The functi...

Page 269: ...a by word for the internal call number of a user of the Forum 5004 5008 5012 communications system An internal subscriber can be a member of up to 20 standard and comfort hunt groups at any one time Members can be logged into multiple hunt groups simultaneously It is possible to log into and out of both specific individual hunt groups or all groups that you are a member of as required There are va...

Page 270: ...eceive information about the waiting time of the current caller and how full the call queue is on the tele phone display It is possible to specify whether the last member of a hunt group is able to log off or whether at least one member of the group can potentially be reached at all times Licences A licence is required for each comfort hunt group licence name Forum 500 0 Comfort Hunting Group You ...

Page 271: ...p Hunt group no and give the group a name Name Assign up to 40 available internal numbers of users of the communications system to the hunt group call number Phone numbers 1 to Phone numbers 40 These are the members of the hunt group You must assign at least one member By specifying the type of the hunt group you can determine which strategy is used to assign hunt group calls to the group members ...

Page 272: ... busy or unavailable the hunt group call is directed to the member with call number 2 etc New hunt group calls are again signalled to call number 1 then to call number 2 and so on Type Cyclical Similar to the Linear type except a hunt group call is first forwarded to the member that was not called during the previous hunt group call Example The first hunt group call was answered by the member with...

Page 273: ... of between 0 and 200 The value 0 means that no hunt group calls will be parked in the call queue Tip Determine the size of the call queue based on the number of members in the hunt group A call queue in which more hunt group calls can be parked than there are group members available inevitably results in a backlog Hunt group calls that have been parked in the call queue for an hour are automatica...

Page 274: ...aller 401 and call number of the relevant hunt group name of the user to which the hunt group call number is assigned Customer service 2 Waiting time of caller 3 Name of the comfort hunt group through which the call is coming 4 Number of callers still waiting Example Forum Phone 536 idle display indicating how full the call queue is for the comfort hunt groups programmed to the function keys ...

Page 275: ...into the system from an external data carrier Two welcome tracks can be set per group Welcome if member is free This welcome track is played when a caller can be immediately assigned to an available group member Welcome if member is busy This welcome track is played when all group members are busy and the caller is directed into the call queue Note You can also use the welcome track that you have ...

Page 276: ... system For infor mation regarding this please refer to the chapter entitled Call Forwarding starting on page 243 If Forward at busy has not been pre set for a standard or comfort hunt group external hunt group calls can alternatively be forwarded to the attendant console To do so in the Configurator menu Telephony Settings in section Reaction to incoming calls configure the Device busy setting wi...

Page 277: ...old is used The particular music on hold used depends on the companies configured in the communications system The setting as to which music on hold is to be used is included in a company s specific configuration For details about configuring companies please refer to the chapter entitled Multi Company Variant starting on page 296 As a general rule the music on hold of a company that is assigned t...

Page 278: ...up member puts the caller in consul tation mode The caller is played music on hold again during the consul tation In this case this is the music on hold set for company Z as the call originally came in via a bundle of company Z Loading music on hold Music on hold is loaded as audio files for music on hold in the Configurator menu System Components Suitable files can be found on the product CD for ...

Page 279: ...ssible to configure function keys for group members with a system phone Upn IP SIP system phone or softphone that members can use to log into and out of hunt groups Note The way in which these function keys are labelled is predefined for the communications system You can either adopt the prede fined key labelling or change the labelling when programming the keys Separate hunt group call function k...

Page 280: ...tem administrator generally adapts the function keys on users system phones However using the Program function keys setting users can also be authorised to programme function keys on their system phones This enables the members of a hunt group to change the label for a function key prescribed by the system administrator for example Authorisation is provided in the Configurator menu User manager Us...

Page 281: ...nto a comfort hunt group For more information on how to link functions refer to the operating instructions for the system phones Particular Features of Hunt Group Calls Users must be familiar with the following features for hunt group calls in order to use the feature correctly Features of standard and comfort hunt groups A group member can forward an accepted hunt group call to another subscriber...

Page 282: ...ticular Features of Hunt Group Calls 280 Hunt Group Calls If a logged in member of a hunt group is also a member of an ACD group and has activated a pause hunt group calls are still assigned to that member ...

Page 283: ...he required features Explanation of Keys The team functions are programmed on the call keys of the Forum Phone 516 526 536 Forum Phone 515 525 535 and Forum IPhone 525 535 telephones Depending on the terminal different numbers of call keys are available Number of available call keys Telephone Number of keys Forum Phone 515 One key with a display five keys without a display Forum Phone 516 One key ...

Page 284: ...diversion to another telephone Calls made via a team key are signalled to all terminals with a trunk key that has been programmed with the same number For Forum Phone 525 or Forum Phone 535 with an additional key extension Forum 500 Keypad Paper FP 525 535 36 additional keys without a display Up to three of these key extensions can be used with a Forum Phone 525 Forum Phone 535 Forum Phone 526 or ...

Page 285: ...its terminals then all members of the support department can receive and manage calls and use the substitute function Team keys for example can be used to create a project group within a department Calls from customers of this group can then be answered by any team member who is not busy The team members can call each other by the team keys Direct call keys for example can be configured at a termi...

Page 286: ...m Phone 525 system telephone and the executive has two one of which is used as a parallel telephone in a sofa suite Example executive secretary team Line seizure The secretary can be reached on the call number 11 trunk key TrK 11 secretary s office The executive can be reached on the call number 10 trunk key TrK 10 executive s office He can also answer calls from his parallel telephone In addition...

Page 287: ...llowing telephones Call number 11 on the secretary s telephone Call numbers 10 and 12 on the executive s telephone Calls for the other team member s call number are indicated by an optical signal on one s own telephone flashing trunk key LED The parallel telephone will indicate calls only by an optical signal Time delayed acoustic signalling can be configured for TrK 10 on the secretary s telephon...

Page 288: ... for and can answer it by pressing the appropriate team key The team members can call each other via the team keys For example Miller can call number 12 by pressing TK 12 the call is then signalled to Smith s telephone on TrK 12 Line busy indication If a line is busy e g TrK 11 Johnson the team keys 11 on Miller s and Smith s telephones will indicate this Call signalling In this example calls via ...

Page 289: ...mbers can use these numbers for answering as well as making calls Tip In this team configuration it is useful to programme one of the function keys on each telephone with the Hold function A call e g for TrK 11 can then be put on hold by pressing the function key If another team member then presses trunk key TrK 11 on his telephone he can accept the call For further information on function keys re...

Page 290: ...grammed as a team key on the other member s telephone e g TrK 10 and TrK 15 on Miller s telephone as TK 10 and TK 15 on Johnson s telephone The assumption here is that most calls will go to the respective first call numbers and team members can thus help each other out by answering one another s calls On each telephone it is possible to toggle between the calls on individual lines e g TrK 10 and T...

Page 291: ...port 3 TrK 13 Support 4 TrK 14 Support 5 TrK 15 Hotline 1 TrK 16 Hotline 2 TK 20 Support 6 TK 25 Hotline 3 Johnson 14 22 Mi 14 Feb 07 TrK 20 Support 6 TrK 21 Support 7 TrK 22 Support 8 TrK 23 Support 9 TrK 24 Support 10 TrK 25 Hotline 3 TrK 26 Hotline 4 TK 10 Support 1 TK 15 Hotline 1 10 12 11 13 14 15 16 20 22 21 23 24 25 26 ...

Page 292: ...an one telephone number e g trunk or team keys has been configured for a telephone separate queues are used for each number On the Forum Phone 535 or Forum Phone 536 system telephone additional calls are signalled by a brief tone in the loudspeaker and in the display If calls are in the queue a number at the beginning of the second line of the display on the Forum Phone 535 Forum Phone 536indicate...

Page 293: ...ble to combine queues with the Announcer at busy function When a caller calls a subscriber who is busy then they will hear a central welcoming text for example Here is company XYZ You will be immediately connected The function Announcer at busy can be set in the Telephony Call distribution Incoming or Telephony Call distribution Incoming DDI menu Central welcoming texts can be recorded using the p...

Page 294: ...telephone in the group being synchronised to each other When a call to the number of the hunt group arrives the call enters all parallel queues If a call from one of the queues is answered it is removed from all other parallel queues Examples of Use Enquiry Station for an Operator with Two System Telephones The operator switches all incoming calls and can either work on the Forum Phone 535 or the ...

Page 295: ... a call forwarding immediately to the telephone number of the mobile Forum Free 567 577 587 in the menu Call diversion Divert phone Immediately Use Incoming calls are routed to the Forum Phone 535 manned by the operator who then puts the calls through A queue is used so that callers do not get a busy signal The display on the Forum Phone 535 indicates how many calls there are in the queue If the o...

Page 296: ...Telephony Call distri bution Incoming DDI route all incoming calls to the number of the hunt group In the Configurator create a new group called Operators under User manager User groups Activate the Call queue and Call waiting protection authorisations for this group In the User manager configure a user for each of the three operators and assign these settings to the user group called Operators Al...

Page 297: ...f from the hunt group by means of a feature key In contrast to Example 1 further calls do not have to be processed after the sign off as the calls are also registered in the queues of the other signed on enquiry stations Note The last enquiry station remaining in the hunt group should not sign off so that incoming calls can always be signalled to at least one station ...

Page 298: ...nd define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows Up to 20 companies can be configured at the same time Every user of the Forum 5004 5008 5012 is assigned to a company Each available bundle trunk group or SIP trunk is uniquely assigned to a company so that incoming external calls can be transferred to the correct ...

Page 299: ...ransfer incoming calls to the corresponding company or its staff correctly the existing bundles must be uniquely assigned to the companies see Assigning a Bundle SIP Trunk starting on page 298 4 In the case of outgoing external calls the lines via which the members of a company can make a call must be defined see Allocating Routing Codes starting on page 299 5 An exchange must be set up for each c...

Page 300: ...this way The company to which each user group belongs must be defined for each group A user group can only belong to one company i e not to several However a company can have several user groups It is therefore possible in the same way as in the entire system to allocate a range of authorisation rights for the use and configuration of features for each company When setting up a new User group in t...

Page 301: ...companies and on the basis of the routing code with which a line of the bundle SIP trunk was seized For more information please see the following section Allocating Routing Codes Routes are used for automatic and selective seizure of bundles or connections for external calls It is possible to seize a route by predialling a code In the Telephony Trunks Route menu you can define which company can se...

Page 302: ...phone book is available for each user The central telephone book can be used across the companies by all users of the Forum 5004 5008 5012 The company telephone book is a central telephone book for the whole company It is only available to the users user groups who are assigned to this company You can also define whether the members of each user group may edit the company telephone book or not The...

Page 303: ...ooks in the central personal and company telephone books Making Calls Between Companies All users of the Forum 5004 5008 5012 can make internal calls to one another irrespective of which company they belong to Calls between users from the different companies are therefore not subject to any restrictions Billing Charges per Company In the Costs Web application you can output the charges for each co...

Page 304: ...t the required option from the start interface Follow the programme instructions Further instructions for various options that are available are given below Browser for Forum CTI and Forum Hotel You can simplify the daily use of the Forum CTI and Forum Hotel Web applications using the Web browser especially adapted for the Forum 5004 5008 5012 Each time the workstation computer is restarted this b...

Page 305: ...der Programs Forum CTI Browser respectively Programs Hotel Starter Further information can be found in the online help of the browser programme To view this click the top left corner in the Forum CTI browser s programme window on the system menu symbol or on the symbol in the information area of the task bar Select the Readme command You will find the Forum Hotel s readme in the installation direc...

Page 306: ...es emergency lights In addition these external devices can be controlled remotely by the communications system e g a door station Field bus The external devices and their functions are controlled via the KNX field bus of the building automation system The communication system Forum 5004 5008 5012 is connected with a remote switching IP router serving as a gateway to the field bus Bus participant A...

Page 307: ...he system serves as a switch that returns to its initial position after a specified period of time monoflop It can for instance be used to switch a staircase light or a door opener Flashing indicator This action can for instance be suitable for alarm messages that are signalled using a flashing indicator You can set up any number of actions and assign these to the terminals and applications of the...

Page 308: ...tool Configuration You can configure the Remote switching function in the Configurator menu Telephony Extended Remote switching Status page Remote switching The status page shows the following information current configuration of the remote switching IP router current status of the connection between the Forum 5004 5008 5012 communications system and the remote switching IP router A tick indicates...

Page 309: ...P router always receives the same IP address you can enter a DHCP entry for the remote switching IP router in the Configurator menu Network DHCP 3 Port 1 Port 2 By default the usual port numbers are set for the connection between the Forum 5004 5008 5012 communications system and the remote switching IP router Usually you can apply the default values 4 Confirm the settings by pressing Apply Config...

Page 310: ... Phone starting on page 310 chapter 6 Confirm your settings with Apply Configuring Switches with Timeout A switch with timeout functionality for instance allows you to control the light in the stairwell Configuration of an action Switch with timeout 1 Action Enter a name for the action max 20 characters This name serves as an assignment criterion for connecting the action with a terminal or an app...

Page 311: ... indicator allows you to control alarm messages also refer to the Perform Action when ACD Queue Full starting on page 312 chapter Configuration of an action Flashing indicator 1 Action Enter a name for the action max 20 characters This name serves as an assignment criterion for connecting the action with a terminal or an application of the Forum 5004 5008 5012 communications system 2 Type Select t...

Page 312: ...ystem Phone For actions that are controlled on a system phone the behaviour of the key LED is configured using the Function of the key LED setting in the actions configuration dialogue Please read the Perform Action with a Function Key on the System Phone starting on page 313 chapter for information on programming function keys The key LED behaviour can be configured as follows on The LED is switc...

Page 313: ...yellow or green Perform action when a function key is pressed on the system phone Perform Action on Device free Device busy For every terminal you can define actions for the states Device free and Device busy This function can be used for door station switching operations The door station is automatically switched off when the device is free The door station is automatically switched on when the d...

Page 314: ...reaches a critical size One application example would be to install a warning lamp in the agents pause room that starts flashing once the call queue indication turns to red You can configure the function in the Configurator menu Applications Forum ACD with the settings Remote switching Action by entering red Remote switching Action by leaving red Note These input fields are displayed when an IP ad...

Page 315: ...es you can configure function keys that can perform actions e g Switch on off or change the light in a room Switch on stairwell light or when the stairwell light is on reset the time span until the light is switched off Operating door opener You can configure the function in the Configurator menu Telephony Devices System phones with the Applications Remote switching setting ...

Page 316: ...ing the interface for Computer Supported Telecommunications Applications CSTA phase 3 based on ECMA 269 and ECMA 285 BER ECMA 323 XML phase 2 based on ECMA 217 and ECMA 218 external programs and applications can access services of the Forum 5004 5008 5012 communications system via network connection The CSTA interface ...

Page 317: ...A licence A charging software can query and evaluate charge information via the CSTA interface There is a CSTA to V 24 converter Count4CSTA available which is a standard part of the charging software for doing so SNMP Agent This Windows service program facilitates integrating the Forum 5004 5008 5012 communications system into SNMP based network management You do not require a CSTA user log on to ...

Page 318: ...ion between the PC and the communications system CTI functions can be used only in conjunction with system terminals You must therefore have configured at least one user for a system terminal In addition you require a TAPI 2 1 compatible CTI application for example the Phone Dialer included in the Windows operating system Note You can also install the TAPI driver under Windows 7 Windows 8 and unde...

Page 319: ...S name or the IP address of the Forum 5004 5008 5012 Using the button you can search for this in the LAN In the boxes Username and Password you enter the user data of one of the users configured on the Forum 5004 5008 5012 This user must be allocated a system terminal Confirm your entry with OK 6 The new connection is now configured Close the opened dialogues with OK and Close Testing the TAPI fun...

Page 320: ... 5012 communica tions system can be accessed via LDAP Address Queries using LDAP You can search the data of the central telephone book of the Forum 5004 5008 5012 from a workstation computer in the LAN using LDAP Lightweight Directory Access Protocol When configuring an LDAP enabled programme specify the IP address of the Forum 5004 5008 5012 as the address of the LDAP server LDAP with Outlook Exp...

Page 321: ...xternal address directory is queried by the Forum 5004 5008 5012 communications system via the internet Lightweight Directory Access Protocol LDAP To do so you require a server on the company network which makes address information available via LDAP version 2 or via LDAP version 3 The LDAP query requires either an anonymous LDAP directory access without a password or a LDAP directory access with ...

Page 322: ...ned in the web configurator on the Telephony Extended Companies page with the BaseDN setting If the LDAP server does not allow an anonymous query configure the settings User name and Password for a LDAP user account with read authorisation Usage of address information queried via LDAP is activated as the default setting for all user groups You can deactivate this function for individual user group...

Page 323: ...y code Furthermore the bundles configured in the standard route of a company should have the setting E 164 conversion see E 164 conversion starting on page 239 Special call numbers such as the emergency call number 110 should not be managed via LDAP rather in the telephone book of the communications system A call number queried via LDAP is adjusted before use First of all the characters in bracket...

Page 324: ...unications systems into a network see PBX Networking starting on page 228 you can then manage call number information on a central communications system Please note that information queried via LDAP cannot be forwarded via the LDAP server of the same communica tions system Use the Forum Name program for more advanced LDAP configuration for connecting additional data sources or for additional call ...

Page 325: ...itional CSTA licence key is required for operation The SNMP Agent supports SNMP Traps after SNMP version 2 In case the SNMP Agent cannot be accessed the Forum 5004 5008 5012 communications system stores up to 100 error or status messages Also note that there is a SNMP description file MIB Management Information Base for the Forum 5004 5008 5012 communications system which can be found on the produ...

Page 326: ...e form of SNMP Traps are sent to this IP address You manage the IP address of the SNMP Manager in the Forum 5004 5008 5012 communications system configurator 1 Start the web console of the Forum 5004 5008 5012 communications system 2 Navigate to the Telephony page in the Configurator Settings Click on the Change button Telephony Settings SNMP 3 Enter the IP address of the SNMP Manager into the SNM...

Page 327: ... 5008 5012 General Hardware Question The Forum 5004 5008 5012 is not functioning Make sure the mains plug is properly connected Plug another device into the mains socket to check whether there is any voltage Question The mains plug is connected the mains socket is supplying output but the Forum 5004 5008 5012 still does not function DANGER This device contains hazardous voltages To make the system...

Page 328: ...le to make external calls Check the connection between the NTBA and the Forum 5004 5008 5012 In the Configurator check whether the external S0 ports are configured correctly Telephony Ports S0 menu Configuration of System Multi terminal access OK Port is connected to the NTBA Faultless Cabling Terminating resistors properly configured Check the status of the trunks In the Configurator open the Sys...

Page 329: ... the tele phones cannot be used even though the feature has been configured in the Configurator of the Forum 5004 5008 5012 Make sure the user configured for this telephone belongs to a user group that has access to this feature Configurator User manager User and User groups menus Some features cannot be used until the system PIN is changed Question Calls can be made but not received with one of t...

Page 330: ...he Fax setting For the VoIP connection select a VoIP profile which includes the non compressing G 711 codec PBX Networking Question Why is it not possible to answer calls from another communica tions system via the missed calls list You get a call e g via a Q SIG IP SIP tie line connection Which line seizure codes you will need to dial for the callback is not included automatically in the informat...

Page 331: ...ed Question The LED of the base station is continuously lit up but one of the cordless DECT devices is indicating No connection You have not registered this DECT device Configure a port in the Configurator and start the enrolment procedure Telephony Devices DECT phones menu Question Is it possible to increase the time for the enrolment procedure You must manually enter the IPEI of the DECT device ...

Page 332: ...your Forum 5004 5008 5012 enter the ping IP address command in Run in the Windows Start menu e g ping 192 168 99 254 Question How can I determine the IP address of the Forum 5004 5008 5012 To find out what the IP address is enter the code number 1 8 2 on one of the connected system telephones The code number procedure 1 8 3 also displays the network mask Question The network connection is function...

Page 333: ...rrect the STUN setting in the Telephony Trunks SIP Provider menu Question Is it possible to use Q SIG IP SIP tie line connections via an Internet access with dynamic IP address No Q SIG IP SIP tie line connections require as with IP system telephones and SIP terminals a fixed IP assignment and a connection without NAT for technical and security reasons It is possible to tunnel a Q SIG IP SIP tie l...

Page 334: ...ply unit is in the bottom of the telephone s casing and is indicated by the symbol 1 Plug the power supply unit s RJ45 jack into the socket provided 2 Pass the power supply unit s cable through the recesses on the underside of the IP system telephone 3 Connect the power supply unit to the mains power supply see Connecting the key extension starting on page 334 Key Extensions Up to three key extens...

Page 335: ...h the features connectable to a system telephone Forum 500 Keypad Paper FP 525 535 36 keys with LED indicator Labelling on label strips Forum Phone 525 Forum IPhone 525 Forum Phone 535 Forum IPhone 535 Forum 500 Keypad Paper FP 526 536 36 keys with LED indicator Labelling on label strips Forum Phone 526 Forum Phone 536 Forum 500 Keypad Display FP 535 20 keys with LED indicator 3 keys with LED indi...

Page 336: ...ure you discharge yourself and your tools before and during any installation work on the Forum 5004 5008 5012 and any connected terminals Use discharging underlays or antistatic mats where possible Please note Never attach a key extension to a system telephone that is already connected to Forum 5004 5008 5012 Pull the network cable out of the socket before screwing the key extension onto it Config...

Page 337: ...lephones The headset must comply with the DHSG standard connection via RJ45 jack The manufacturers Plantronics and GN Netcom make devices suitable for this purpose Alternatively you can connect a normal headset RJ11 jack using an adapter The headset must comply with DIN Norm EN 60950 1 Point 6 2 Safety of information technology equipment including electrical business equipment Underside of the dev...

Page 338: ...ttom of the system telephone s casing and is indicated by this symbol 1 Plug the RJ45 jack on the headset cable into the socket provided 2 Pass the cable through the recesses provided on the underside of the system telephone 3 Activate the headset on the system telephone in the menu Phone settings Headset see also the system telephone s user guide ...

Page 339: ...0 mm Weight system only 1 74 kg Forum 5004 5008 5012 0 34 kg cable Upn ports for system telephones and DECT base stations Forum 5004 4 x Forum 5008 8 x Forum 5012 12 x to connect system terminals DECT enabled Supply voltage 40 V 10 Supply power 3 VA per Upn bus Range 1 000 m a b ports for analogue terminals with DTMF dialling flash duration of 60 to 310 ms 4 x Supply voltage 48 V 10 Supply power 1...

Page 340: ...he limits that should be observed when configuring the Forum 5004 5008 5012 Actor Count 2 x Contact load of actor 250 mA 125 V DC Voltage range U 5 V 30 V Ethernet interfaces LAN 2 x 10 100 1000 Base T USB interfaces USB 2 0 external 2 x Supply power 0 5 VA Feed current 250 mA ...

Page 341: ...onment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life equipment in a sound way The crossed bin symbol invites you to use those systems If you need more information on the collection reuse and recycling systems please contact your local or regional waste admini...

Page 342: ...l recording 255 audio files 259 configuration 262 licences 256 memory module 256 mode of operation 256 voice channels 256 Call server 64 CF tracking 247 Clock if power failure 55 Codec 156 Codecs 159 Comfort hunt group call call queue 271 information on the phone display 271 welcome tracks 273 Configuration 138 initial configuration 138 loading software updates 148 preconfiguration 144 preparation...

Page 343: ...Card 8 analogue extensions 129 Forum 550 Card 8 S0 T0 105 125 Forum 550 Card main processor 114 135 Forum 550 Card main processor see Control module 119 Forum 550 Card PRA 122 137 Forum 550 Media Gateway Card 130 Forum 550 Power Supply see Power supply units 117 Forum CTI 302 Forum Gateway 560 see Gateway 87 Forum Hotel 302 Forum IPhone PC 194 Forum Phone 51x 52x 53x 332 G Gateway construction 87 ...

Page 344: ...sions 127 Forum 550 Card 8 S0 T0 125 Forum 550 Media Gateway Card 130 LAN 54 114 PCM 135 position 36 S0 105 109 S2M 122 Upn 51 109 International call number 239 IP address 65 IP cameras 197 configuration 201 function keys 205 image display 198 technical requirements 197 URL notation 201 user authorisation 205 IP Phone Configurator 191 K KDA Manager 253 L LAN port 54 114 LAN settings 24 LCR 236 LDA...

Page 345: ...15 Routes 236 RTP 64 S S0 ports 105 external 108 internal 109 Safety precautions 28 57 89 Sensor See Intercom system 113 Sensor see Intercom system 54 SIP 159 163 external 152 163 internal 153 166 SIP system telephones 169 SIP entrance intercom systems 175 SIP system phones 15 SIP tie line 14 234 SIP DDI 13 165 Slots 94 Software updates loading 148 Subnets Multi router support 179 Surveillance cam...

Page 346: ...247 Upn ports 51 109 pin assignment 51 V VAD 162 Virtual call numbers call forwarding 245 VLAN 65 Voice Activity Detection 162 Voice mail 53 112 Voice quality 156 Voiceboxes recording capacity 39 VoIP 15 150 VoIP profile 159 VoIP system telephones 151 187 W Windows Mail 318 ...

Page 347: ...SMEs and residential customers Large companies in Dutch 0800 22 500 0800 22 200 in French 0800 33 500 0800 33 200 in German 0800 44 500 0800 44 200 in English 0800 55 500 0800 55 200 SMEs and residential customers Large companies in Dutch 0800 22 500 0800 14 888 in French 0800 33 500 0800 14 888 in German 0800 44 500 0800 14 888 in English 0800 55 500 0800 14 888 ...

Page 348: ...Subject to changes Status 06 2017 For more information Visit us in the Internet at www proximus be pabx Contact your Proximus dealer ...

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