Hunt Group Calls
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Hunt Group Calls
A hunt group consists of a number of users who can be reached by internal
and external callers under a
common internal
call number. Hunt groups are
ideal for ensuring employees from different departments can be reached in
the event of customer service or support queries.
With the Forum 5004/5008/5012 communications system, you can use
licence-free
standard hunt groups
and additional licensed
comfort hunt
groups
(feature
Forum Comfort Hunt Group
). Up to
100 standard hunt
groups
and up to
10 comfort hunt groups
can be configured.
Hunt groups offer a number of features that you can use to manage your
company's call volume.
Common features of standard and comfort hunt groups
●
Hunt groups can be reached through their own internal call number.
●
Each hunt group can contain up to 40 internal subscribers. “Internal
subscriber” is a by-word for the internal call number of a user of the
Forum 5004/5008/5012 communications system. An internal
subscriber can be a member of up to 20 standard and comfort hunt groups
at any one time.
●
Members can be logged into multiple hunt groups simultaneously. It is
possible to log into and out of both specific individual hunt groups, or all
groups that you are a member of, as required.
●
There are various ways of logging into and out of the groups (e. g. using
function keys on the system phone or via the “Forum CTI” application). As
such, no one particular type of terminal is required for members of a hunt
group. However, the function is particularly easy to execute on system
phones (U
pn
, IP, SIP system phones or softphones).
●
Incoming calls are automatically forwarded to members who are logged in.
The specific strategy used to assign calls to members is configured for each
hunt group by defining the type of hunt group call.
●
In the event that no member of a hunt group can be reached, the call
number of the hunt group can be redirected to an alternative destination.
