Call Queue for a Comfort Hunt Group
Hunt Group Calls
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Call Queue for a Comfort Hunt Group
A call queue can only be configured in connection with a (licensed) comfort
hunt group. Callers who cannot currently be assigned to a group member
because all logged-in members are busy are parked in the call queue. Once
members are available to accept calls, hunt group calls will be assigned to
them from the call queue.
The call queue can be individually configured for each comfort hunt group
(
Call queue size
). If the call queue is full and no group member is available,
the status “busy” is signalled to the next caller. The call queue can have a
value of between “0” and “200 ”. The value “0” means that no hunt group
calls will be parked in the call queue.
Tip:
Determine the size of the call queue based on the number of
members in the hunt group. A call queue in which more hunt
group calls can be parked than there are group members
available inevitably results in a backlog.
Hunt group calls that have been parked in the call queue for an hour are
automatically cleared by the communications system. The caller receives a
busy signal.
Signalling on system phones / SIP system phones
Group members with a system phone /SIP system phone receive information
about the waiting time of the current caller and how full the call queue is on
the telephone display when a hunt group call is assigned to them. A function
key can also be configured to make it possible to read how full the call queue
is at any time.
