Working with the Multi-Company Variant
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Multi-Company Variant
A company exchange is set up in the
Telephony: Operator
menu. In this
menu, you can specify an internal telephone number for each company and
time group which then represents the exchange for this company.
Working with the Multi-Company
Variant
All the features of the Forum 5004/5008/5012 which the users may
already be familiar with from the single-company variant are available in the
multi-company variant. These features can be used to the same extent and
can be used in exactly the same way.
The following section describes the features additionally available to the
users in the multi-company variant.
Company Telephone Book
An individual company telephone book can be created for each company. In
addition to this, “personal” and “central” telephone books exist:
●
A personal telephone book is available for each user.
●
The central telephone book can be used across the companies by all users
of the Forum 5004/5008/5012.
The company telephone book is a central telephone book for the whole
company. It is only available to the users/user groups who are assigned to this
company. You can also define whether the members of each user group may
edit the company telephone book or not.
The company telephone book is treated exactly the same way on the system
terminals as the other types of telephone books. This means that the entries
listed in the personal, central and company telephone books are displayed on
the system phones at the same time.
Users can also use the telephone book of their company with the
Forum CTI
and
Phone Book
Web applications, assuming they are authorised to use these
applications.
In addition, it is also possible to assign a user group with the authorisation to
edit foreign company telephone books. This authorisation is useful if
members of this group - e.g. the “Administrators” - service the entire system.
