Mode of Operation
Automatic Call Recording
257
While call recording is taking place, the connection can be transferred any
number of times (from subscriber no. 2 to subscriber no. 3, then from
subscriber no. 3 to another subscriber, etc.). Even if connections are
transferred, the call recording is not ended until the connection to
subscriber no. 1 is terminated.
Automatic stopping of call recording
In principle, only the parts of a connection in which two subscribers are talking
to one another are recorded. In any situation where there is a connection but
no conversation is currently taking place between two subscribers (e. g. when
holding or during an enquiry call), call recording is automatically stopped. The
communications system saves the conversation recorded up to that point in an
audio file. As soon as two subscribers start talking to one another again
through this connection, recording is restarted. As part of this process, the
communications system creates a new audio file. As such, a call recording may
consist of multiple audio files. Individual audio files can be assigned to a
recording by means of the file name that is allocated automatically by the
communications system (see also the chapter
Examples:
1.
Subscriber no. 1 and subscriber no. 2 are in a call with one another.
Subscriber no. 2 puts subscriber no. 1 on hold. The recording is stopped. As
soon as subscriber no. 2 picks the connection up again, the recording is
restarted and saved in a new audio file.
2.
Subscriber no. 2 makes an enquiry call to subscriber no. 3 (subscriber no. 1
is put on hold). The recording is stopped. Once the enquiry call has ended,
subscribers no. 1 and no. 2 are reconnected to one another. The recording is
restarted.
3.
Subscriber no. 2 transfers subscriber no. 1 to subscriber no. 3. The
recording is stopped. As soon as subscriber no. 3 accepts the call, the
recording is restarted.
The table below provides an overview of what effect individual connection
situations have on the activated call recording.
