Chapter 18
Troubleshooting
253
Other
Information
18.7
System Operation
Symptom
Possible cause
Action
Date or time is incorrect.
The AC adapter remains disconnected
for a long period of time.
If the AC adapter remains disconnected for a long
period of time, the backup function declines, and the
inner clock is reset. Connect the AC adapter and turn
on the power, and set the correct date and on the
[SETUP MENU: ADDITIONAL] window.
It is a Nikon non-proven component.
Use a component whose operation has been proven
by Nikon.
The mouse does not work
properly or at all.
Two tiers of USB hubs are used.
Use only a single-tier hub.
18.8
Network
Symptom
Possible cause
Action
The network cable is not connected
properly.
Connect it correctly.
Check that the category of the network cable is
correct for the network.
Use a straight cable to connect the system via the
hub.
The network cable is not correct.
Use a cross cable to connect the system directly to
the network connector of the personal computer
without using the hub.
The network settings are not correct.
Set the network correctly.
Take particular note of the setting of the IP address or
network enablement. To perform data transmission
and reception between different network groups,
make sure to specify the gateway address.
DHCP is set in the environment where
no DHCP server is installed.
To assign IP addresses dynamically using DHCP, the
DHCP server must be connected to the network.
The system cannot access the
network.
(A PING cannot be passed
between the PC and DS-L3)
The firewall is set.
Change the setting.
The proxy setting of the PC has a
defect.
Add the IP address of the DS-L3 to the exception
setting.
The DS-L3 cannot be accessed
from a web browser.
(Although a PING can be
passed from the PC to the
DS-L3, an error occurs if the IP
address of the DS-L3 is
accessed from a browser.)
A firewall is set.
Change the settings of the firewall.
Even if displaying ROOM1 in a
web browser, live images are
not displayed.
Java installed in the PC is not the latest
version.
Be sure to install the latest version of Java.
The FTP client function of the DS-L3 is
not enabled.
Enable [FTP CLIENT] in the [SETUP MENU :
NETWORK] window, and set required items correctly.
Check that the FTP server operates.
Settings on the FTP server are not
correct.
Check that the access right is set correctly.
The login account to the FTP server is
not correct.
Enter the correct user ID and password.
No image can be saved in the
FTP server. (Although a PING
can be passed from the DS-L3
to the FTP server, images
cannot be saved in the FTP
server.)
The firewall is set.
Change the setting.
Images are overwritten when
saved in the FTP server.
The file name is not created
automatically.
Select the [DATE] checkbox in the [SETUP MENU:
FILE] window to set the automatic file name based on
the date and time setting.
Summary of Contents for DS-L3
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