MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 304
Group Calling
Transfer
continued
Voice-announced transfers cannot be made to a calling group. There is
no limit to the number of calls that can be transferred to a calling group.
When an agent transfers a call, the system moves his or extension to the
end of the most-idle queue (Release 5.0 and later systems only).
In Release 2.0 and later systems, when an inside caller is transferred to a
calling group and no members are available, the inside caller hears a
one-burst ringback. When an outside caller is transferred to a calling
group and no members are available, the outside caller hears a 2-burst
ringback or Music On Hold (if programmed).
