MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 614
Transfer
Speed Dial
Both Personal and System Speed Dial can be used to dial a transfer
destination.
SMDR
The number of the extension that hangs up on an incoming outside call is
shown in the STN field of the Station Message Detail Recording (SMDR)
report, regardless of the number of times the call is transferred. For a call
to an outside number, the extension that dialed the call is shown on the
SMDR report, even if the call is then transferred to another extension.
System Access/
Intercom Buttons
Transferred calls always arrive on SA or ICOM buttons. The only
exception is that when one-touch Hold is used, the transferred outside
call stays on hold on an outside line button until it is picked up. When a
transfer is initiated, the system automatically selects an SA or ICOM
button (a Shared SA button is not automatically selected). If no button is
available, the caller is put on hold for transfer and no line is selected. The
user can then select a Shared SA button or an SA Originate Only or
ICOM Originate Only button, wait for a free SA or ICOM button, or select
an outside line button to transfer a call to an outside number.
A transferred call that returns to the principal extension does not ring on
any corresponding Shared SA buttons. If a transfer originator has an SSA
button for the person receiving the transfer, the LED next to the SSA
button flashes to indicate a ringing call. However, the call is disconnected
if the transfer originator answers.
