MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 558
Station Message Detail Recording (SMDR)
and analysis of calling group call information via a PC running Windows,
connected to the SMDR jack on the control unit.
NOTES:
1.
For an overview of the applications that you can purchase separately,
see Appendix I, “Applications.” For more detailed information, see the
application documentation or consult your Lucent Technologies
representative.
2.
You should not have CAS (Call Accounting System) and MERLIN
LEGEND Reporter active at the same time. Use CAS for costing
information and MERLIN LEGEND Reporter for analyzing service
performance.
Two SMDR report formats are available: the factory-set Basic format and the
ISDN (Integrated Services Digital Network) format. The ISDN format is used when
the business subscribes to the AT&T INFO2 Automatic Number Identification
(ANI) service, another ISDN/PRI network service (Release 4.2 and later systems),
or to Caller ID service (requiring an 800 GS/LS-ID module for the loop-start lines
on which the service is provided). When the ISDN format is selected during
system programming, the CALLED NUMBER field of the call report shows the
number dialed by a party calling into the system on a line where the service is
provided (not all calling numbers can be identified; for details, see
Call information can be recorded for incoming and outgoing calls (the factory
setting) or for outgoing calls only. In Release 4.2 and later systems, enabling the
Talk Time option permits recording of incoming calls to Auto Login or Auto Logout
calling groups, even if SMDR is programmed for outgoing calls only. Incoming
calls to other calling groups still strictly adhere to the Call Report type setting.
In addition, the system is factory-set to record only calls that last at least 40
seconds. This setting can be changed to timing in the range 0 to 255 seconds. In
Release 4.2 and later systems, enabling the Talk Time option permits recording of
incoming calls to Auto Login or Auto Logout calling groups, even if the call length
is less than the programmed minimum number of seconds. Incoming calls to other
calling groups still strictly adhere to the minimum call length value.
For outgoing calls, timing starts when dialing is completed (the system detects
end of dialing). In Release 4.1 and earlier systems, if incoming calls are included
in the call report, timing begins when a user answers the call. In Release 4.2 and
later systems, the same holds true for incoming calls if the Talk Time option is
disabled (the factory setting). In Release 4.2 and later systems, if the Talk Time
option is enabled, timing on incoming calls to Auto Login and Auto Logout calling
groups begins from the time the call is initially detected in the system, while timing
on incoming calls to other calling groups begins from the time the call is
answered. Timing stops for both incoming and outgoing calls when the call is
disconnected. In Release 2.1 and later systems, call timing for outgoing calls on
PRI (Primary Rate Interface) lines begins when the call is answered at the far end.
