MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 192
Direct-Line Console
Description
9
A Direct-Line Console (DLC) is an answering position that system operators use
for the following purposes:
■
Answer outside calls that are not directed to an individual user or group.
■
Answer inside calls.
■
Transfer inside and outside calls to an extension or an outside telephone
number.
■
Make outside calls, for example, for users with extensions restricted from
making outside calls.
■
Set up conference calls.
■
Monitor system operation.
■
Monitor group member or room status when used with Extension Status in
calling group Call Management System (CMS) or Hotel mode.
A DLC operates like other multiline telephones. In all three modes of operation,
outside lines are assigned as personal lines to individual buttons on the console.
The lines assigned on an individual DLC can also be assigned to buttons on other
consoles or other extensions. Incoming calls can ring on any of the line buttons,
and several calls can ring simultaneously. The operator uses the Transfer button
to direct calls to other extensions or outside numbers.
When programmed systemwide, DLC operator automatic Hold puts an active call
on hold when a DLC operator presses another line button. When one-touch Hold
is programmed systemwide, pressing an Auto Dial button or DSS button also puts
an active outside call on hold. Both prevent accidental disconnection of callers
and speed call handling. A DLC operator hears an abbreviated ring as a reminder
of a call on hold every time the interval programmed for the operator hold timer
(10–255 seconds) expires.
A multiline telephone, assigned as a DLC through system programming, can use
both operator features and telephone features available for non-operator multiline
telephones to increase call-handling efficiency. The operator features that can be
assigned to buttons on the console are Alarm, Night Service, Missed Reminder,
and Send/Remove Message.
On a system with 29 or fewer lines, Alarm, Night Service, and Send/Remove
Message are assigned by default to analog DLCs on buttons 32–34. On a system
with more than 29 lines, Alarm is replaced with line 30, Night Service is replaced
with line 31, and Send/Remove Message is replaced with line 32. The first 18
lines on an MLX DLC are always factory-set as personal lines.
Each MLX DLC can have one or two Direct Station Selector (DSS) adjuncts
attached. A DSS cannot be attached to an analog DLC; however, the MERLIN II
System Display Console provides a built-in DSS.
