MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 610
Transfer
Coverage
Calls transferred to a sender are eligible for Individual and/or Group
Coverage. However, if the sender is using Coverage On/Off to prevent
calls from going to coverage and does not have an available SA or ICOM
button to receive a transferred call, the sender hears a call-waiting tone,
even if an Individual or Group Coverage receiver is available.
Calls answered on a Primary Cover, Secondary Cover, or Group Cover
button can be transferred using one-touch Transfer or the Transfer
button.
Transfer returns are not eligible for Individual or Group Coverage.
CTI Link
CTI link applications can control inside transfers, not transfers to outside
numbers. When a CTI application is used to initiate a transfer, caller
information is passed to a screen-pop-capable destination.
When a transfer is initiated manually, using the telephone at an extension
where a CTI application is installed, screen pop is not initiated at a
screen-pop capable destination, even if the CTI application is used to
complete the transfer.
When performed by a QCC operator or unmonitored DLC operator, a
transfer generates screen pop of inside or outside caller information at
screen-pop-capable destinations.
Digital Data Calls
Data calls cannot be transferred.
2B data video calls require both B-channels at a video workstation. For
this reason, if a call is on hold for transfer at a passive-bus MLX telephone
when a 2B call arrives, the passive-bus MLX telephone cannot retrieve
the held call until the 2B video call is over.
Direct Station
Selector
DSS buttons can be used to transfer outside calls using one-touch Hold
only by a DLC operator; a QCC operator cannot use this feature. When
one-touch Hold is programmed, if a DLC operator presses a DSS button
with an inside caller on the line or, in Hybrid/PBX mode, with an outside
caller on an SA button, the call is not put on hold. A beep is sent to the
extension instead.
When one-touch Transfer (with either automatic or manual completion) is
programmed, and a system operator presses a DSS button while a caller
is on the line and no SA or ICOM button is available to transfer the call,
the call does not go on hold. If the operator hangs up, the caller is
disconnected.
Direct Voice Mail
A user with a Direct Voice Mail button can activate Direct Voice Mail after
starting to transfer a call. While a transfer is being made, press the Direct
Voice Mail button to transfer the call to the extension’s voice mail.
Complete the transfer as usual by pressing the Transfer button or
hanging up.
Display
When an MLX display telephone user presses the Transfer button, the
display prompts the user to dial the extension number and shows the
digits as they are dialed. When dialing is completed, the display shows
the name of the person at the destination extension, if labels are
programmed.
