MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 317
Hold
Coverage
Coverage calls answered by any type of receiver can be put on hold. The
hold timer or operator hold timer applies to a coverage call on hold.
In Release 2.1 and later systems, a call that has been put on hold on a
Cover button can be picked up by a user who has a personal line for the
call. When the call is picked up, the green LED next to the personal line
lights steadily; however, the call is still on hold at the coverage receiver’s
telephone. Therefore, the user who picked up the held call cannot transfer
the call. In order to transfer a call on hold at a Cover button, use Pickup
instead of picking up on a personal line button.
CTI Link
A CTI link application can put an SA button call on hold.
Digital Data Calls
Data calls cannot be put on hold.
2B data video calls require both B-channels at a video workstation. For
this reason, if a call is on hold at a passive-bus MLX telephone when a 2B
call comes in, the passive-bus MLX telephone cannot retrieve the held
call until the 2B video call is over.
Directories
The Hold button is used to enter the Pause special character in a
telephone number programmed as a System Directory, Extension
Directory, or Personal Directory listing.
Direct Station
Selector
When one-touch Hold is programmed, only outside callers are
automatically put on hold when a DSS button for a user, calling group, or
paging group is pressed while another call is active. For an inside caller,
pressing a DSS button for a user sends a manual signal to the user’s
extension; pressing a DSS button for a calling group or paging group has
no effect.
Display
When a call is first put on hold, the display on an MLX telephone briefly
shows
Call On Hold
. This message reappears each time the hold timer
expires.
On a QCC only, when a held call returns to the queue after the second
hold reminder, the call is identified by call type and by the name and
extension number of the operator who put it on hold. The second line of
the QCC display also shows the caller information.
Fax Extension
If an extension is programmed as a fax extension, the telephone at that
extension is unable to use the Hold feature.
Group Calling
A calling group member who has put a call on hold is considered
unavailable for incoming calls. A user waiting in the calling group queue
cannot put the call on hold.
Headset Options
Headset Auto Answer is automatically turned off when an MLX telephone
user puts a call on hold.
HotLine
Hold is not available at HotLine extensions (Release 5.0 and later
systems).
Inspect
If a user presses the Hold button while in Inspect mode, Inspect is
canceled. The system puts the active call (if there is one) on hold.
Multi-Function
Module
A single-line telephone connected to an MFM cannot put a call on hold
because the MFM cannot send a switchhook flash.
