MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 605
Transfer
■
Calls to a telephone with Voice Announce to Busy turned off
■
Calls to a telephone whose speakerphone is in use
■
Calls to single-line telephones
■
Calls to a calling group
■
Calls to a QCC operator
Transfer to Busy Extension
4
1
If a call is transferred to an extension with no SA or ICOM buttons available, the
call is queued for the destination extension. If the destination extension is an MLX
display telephone, it receives a
Call Waiting
message. On any type of
telephone with Call Waiting programmed, the destination extension receives a
call-waiting tone. If an SA or ICOM button does not become available within the
transfer return interval, the call is returned to the extension that initiated the
transfer.
Trunk-to-Trunk Transfer
4
1
Trunk-to-trunk transfer (a call transferred to an outside number) is not allowed
when the line/trunk with the incoming call is a loop-start line that is not
programmed for reliable disconnect. (The Reliable Disconnect setting indicates
that a disconnect signal is sent by the local telephone company to the system
shortly after a caller hangs up.)
In Release 3.1 and later systems, trunk-to-trunk transfers can be blocked for an
extension, whether or not the lines/trunks involved are programmed for reliable
disconnect. The factory setting restricts all extensions from making trunk-to-trunk
transfers. Extensions that should not be restricted must be individually
programmed to allow trunk-to-trunk transfer.
SECURITY
l
ALERT:
!
Any changes to the trunk-to-trunk transfer setting (especially for voice
messaging ports or remote access ports) must be considered carefully in
order to minimize the potential for toll fraud. See Appendix A, “Customer
Support Information” for security information.
Disable Transfer on Single-Line Telephones
4
1
The system manager can disable the ability to transfer calls on single-line
telephones in Release 4.0 and later releases. This is done in centralized
telephone programming by removing all but one SA or ICOM buttons from the
telephones. Any feature that relies on the use of a second dial tone also does not
work on any single-line telephone with transfer disabled. This includes the
Account Code Entry, Pickup, Call Waiting, Conference, Privacy, and Transfer
features.
