Samsung SVMi-4 Technical Manual And User Manual Download

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SVMi-4 / SVM-400

Voice Mail Systems

Technical
Manual
and
User Guide

Summary of Contents for SVMi-4

Page 1: ...SVMi 4 SVM 400 Voice Mail Systems Technical Manual and User Guide...

Page 2: ...sclaimer Samsung Business Communications is not responsible for errors or problems arising from customers not installing programming or operating their Samsung systems as described in this manual Copy...

Page 3: ...3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 199...

Page 4: ...998 A1 2001 A2 2003 EN61000 3 2 2000 EN61000 3 3 1995 A1 2001 EN61000 4 2 1995 A1 1998 A2 2001 EN61000 4 3 2002 EN61000 4 4 1995 A1 2001 A2 2001 EN61000 4 5 1995 EN61000 4 6 1996 A1 2001 EN61000 4 11...

Page 5: ...2001 EN61000 3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS...

Page 6: ...2001 EN61000 3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS...

Page 7: ...1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 1995 EN...

Page 8: ...A2 2003 EN61000 3 2 2000 EN61000 3 3 1995 A1 2001 EN61000 4 2 1995 A1 1998 A2 2001 EN61000 4 3 2002 EN61000 4 4 1995 A1 2001 A2 2001 EN61000 4 5 1995 EN61000 4 6 1996 A1 2001 EN61000 4 11 1994 A1 2001...

Page 9: ...Technical Manual 400 Technical Manual q Contents Contents q General Description General Description q Installation Installation q Programming Programming MMCs MMCs q Index to Technical Manual Index to...

Page 10: ...g sections General Description Installation Programming including MMCs and User Guide To navigate in this manual point the cursor at the topic you require in blue text and click or click on one of the...

Page 11: ...ne manual This manual was designed for online viewing but if you prefer to print it do the following 1 Use File Page Setup to set general printing options The available options will vary with differen...

Page 12: ...e Description for SVM 400 refer to the SVM 400 Installation Manual SVMi 4 Card Memory Unit I Button 2 to 4 Port Upgrade Backing Up Memory Software Features Feature List Feature Descriptions System Fea...

Page 13: ...4 Main System Serial Port Memory Connector Reset Button Back Plane Connectors Memory Access LED Run Status LED Port Status LED Memory Contents Page 2 If you are installing an SVM 400 system refer to...

Page 14: ...System Administration The Subscriber The System Administrator The Applications Administrator Programming Methods The Screen Interface Knowledge Requirements Equipment Requirements Connections Using t...

Page 15: ...g Subscribers Recording System Greetings Changing the Operating Mode Programming Categories Subscriber Options SVM Administration Options Phone System Options Keyphone System MMC Listing Contents Page...

Page 16: ...nce System Main Menu Open Block Table Subscriber List System Wide Parameters Voice Studio Operating Utilities Port Activity Site Information Status Screen Block Tables Bye Block Directory Block Extens...

Page 17: ...Mailbox Menu Block Station Block INDEX TO TECHNICAL MANUAL SVMi 4 AND SVM 400 USER GUIDE General Description Page 6 Special Characters Used When Writing Dialling Instructions MMC PROGRAMMING GUIDE...

Page 18: ...Compact II and iDCS100 systems SVM 400 is a standalone system which connects to a DCS VIP 408 408i or 816 keyphone system Each may operate as an Auto Attendant system only a Voice Mail system only or...

Page 19: ...s including dialling another extension number transferring to an operator accessing pre recorded information or connecting to voice mail Voice Mail Voice mail provides a service if called stations are...

Page 20: ...his memory is faster and more reliable than con ventional disk drives SVMi 4 Card A self contained Voice Mail system on a plug in card des igned to work with the DCS Compact II and iDCS100 Memory Unit...

Page 21: ...s to four See page 30 for the location of the socket for the I Button Insert the I Button under the clip in the socket When installed use MMC programming to assign extens ion numbers to the new ports...

Page 22: ...Backing Up Memory If you want to back up the memory you will need a standard Compact Flash reader writer See your dealer for more information General Description Page 11...

Page 23: ...h installation In some cases even this may not be necessary The SVM software comes equipped with many useful features to fit a wide range of call processing requirements Feature List System Features C...

Page 24: ...p On Support Direct to Mailbox Holidays and Special Events Incoming Call Overflow Interruptible Voice Prompts Multiple Call Handling Operator Access Voice Mail Features Answer Machine Emulation Auto L...

Page 25: ...assword Message Counter Message Delete Message Fast Forward Message Forward with Append Message Pause Message Play Order Message Replay Message Reply Message Retrieve Message Rewind Message Save Messa...

Page 26: ...Memo Direct Messaging Administration Features Activity Display Administrator s Mailbox Automatic Setup Backup and Restore Default Operation Password Security Programming On Site or Remote Subscriber D...

Page 27: ...ns support 50 mailboxes Keyset Display and Soft Key Support If you have a DCS display keyset the number of new messages will be displayed on it The display will also echo many of the options available...

Page 28: ...an easily be done using the built in voice studio Synchronised Clock The SVM clock is responsible for providing each message with a date and time stamp Changing between day and night modes is always s...

Page 29: ...de Camp On Support Each station user on the system may decide if they want the SVM to transfer additional calls to them if they are on the phone Calls transferred to a busy station if unanswered will...

Page 30: ...ultaneously depending on the number of ports available Operator Access Callers may connect with an available operator at any time by dialling 0 VOICE MAIL FEATURES Answer Machine Emulation This featur...

Page 31: ...automatically call back the person who left you the message This callback feature may be allowed for internal calls and or external calls Long distance may be either allowed or denied and specific are...

Page 32: ...changed as fre quently as you desire Individual Mailbox Name Each mailbox has its own associated individual name recorded in the mailbox owner s voice Individual Mailbox Password Each mailbox has its...

Page 33: ...ge Play Order Each mailbox may be set up to play messages in order of oldest first FIFO or newest first LIFO Message Replay Messages may be replayed as many times as you like Message Reply When listen...

Page 34: ...u a searching for a spe cific one you can skip over new messages This saves the message as a new the others Message Undelete At some time everyone discards a message and immedi ately wishes they had k...

Page 35: ...e Personalise the greeting that callers will hear your name password and notification options Personal Greetings Each mailbox can greet the caller with a personalised announcement offering instruction...

Page 36: ...al menu These activities include adding and removing mailboxes and changing prompts Automatic Setup When the SVM is first installed a range of mailboxes matching the phone system database is created T...

Page 37: ...ient Subscriber Database A database of subscribers can be viewed at the adminis tration terminal Voice Prompted Programming From any tone phone in the world an adminis trator can record custom prompts...

Page 38: ...ng SVM 400 Install ation Manual supplied on the CD with your system SOFTWARE COMPATIBILITY To operate the SVMi 4 with the DCS Compact II system you must have software release T6 25 or later All softwa...

Page 39: ...th all related DSP circuit ry embedded on it See the diagram on page 30 for the card layout I Button Socket For installing I Button to upgrade from 2 to 4 port system Serial Port SIO The serial interf...

Page 40: ...imilar way to the hard disk access LED on a PC Run Status LED The Run Status LED shows the operating status of the card Green SVMi 4 running normally Any other condition indicates a fault Port Status...

Page 41: ...U1 U14 U15 J4 U30 U23 U29 U28 U19 U27 U26 U21 U24 U25 U9 U10 S1 U8 U34 U41 U32 U33 Z2 J5 U36 I Button Socket 4 port upgrade SIO Port Compact Flash Socket Reset Button Back Plane Connectors Port Status...

Page 42: ...you have done this check the power switch on the KSU and ensure that the switch is in the OFF position Next position the card in the grooves of the card guide and gently slide the card in until it mak...

Page 43: ...he following options Assigning Groups All SVMi 4 ports installed must be assigned to group 519 in MMC 601 Ring Mode Select either SEQUENTIAL or DISTRIBUTED ring mode in MMC 601 Auto Attendant If you a...

Page 44: ...it answers 2 Call group 519 and confirm that the SVMi 4 answers If steps 1 and 2 are successful you have completed the installation and setup of the SVMi 4 hardware You are now ready to begin programm...

Page 45: ...nsion on the phone system The Day Night service of the SVM system will change automatically when the phone system changes Menus have been created to answer calls in the Day and Night mode There are al...

Page 46: ...levels The Subscriber A subscriber is someone who has an extension or mailbox on the SVM system Each subscriber has control over individual options associated with their mail box and extension setting...

Page 47: ...the customer database The technician will use the screen interface to program and set up the SVM The Applications Administrator The Applications Administrator has limited authority to make changes wi...

Page 48: ...GUI and is considered necessary for initial setup KNOWLEDGE REQUIREMENTS A good general knowledge of PCs and Windows is required Some understanding of serial port communications is advised EQUIPMENT...

Page 49: ...rt and set the terminal settings to No Parity 8 bit word length 1 Stop Bit and 38 400 BPS USING THE SCREEN INTERFACE After connecting the terminal equipment press Ctrl L to clear and refresh the scree...

Page 50: ...The main screen looks like this and shows port activity and general statistics Programming Page 39...

Page 51: ...d by pressing F1 and are as follows F1 Navigation Keys Help Ctrl E Save and RETURN TO Starting Facility Ctrl A Save Block As Ctrl O Save and OPEN Block or Prompt Text under Cursor Ctrl R Save and RETU...

Page 52: ...e Screen Ctrl D Page Down Displays Next Page Screen Editing and Moving Within a Field Delete Deletes Character Under Insert Point in Field Ctrl Y Deletes Contents of Field or Line Backspace Deletes 1...

Page 53: ...h press Ctrl R DTMF SYSTEM ADMINISTRATION Some system administration functions can be accessed by calling the SVM from a touch tone phone These administrative functions allow the system administrator...

Page 54: ...prompted enter the administration password specified in the System Wide Parameters default 0000 You will be presented with the System Administration menu containing the fol lowing options To edit sys...

Page 55: ...ystem Wide Parameters default 0000 You will be presented with the System Administration menu containing the fol lowing options To set the mode manually press 3 Follow the spoken instructions to change...

Page 56: ...r mailbox The instructions for this can be found in the SVMi 4 SVM 400 User Guide SVM Administration Options These are all the programming options for the SVM that are unique to the par ticular instal...

Page 57: ...to each SVM port Use any available numbers In addition to the MMCs listed below you must set call forwarding to the SVM at every phone that wants to use voice mail Keyphone System MMCs The following i...

Page 58: ...Remove the SVMi 4 card or switch off the SVM 400 Remove Compact Flash Place Compact Flash in PC using optional flash card reader Drag and drop files as specified for the backup or upgrade procedure P...

Page 59: ...a is located in the Prompts files THE TABLE FILES TBL Block TBL All block parameter data Schedule TBL The schedule table is not a block so its data is stored sepa rately in this file SiteInfo TBL Usef...

Page 60: ...directory The reference to speak the prompt in a particular block is stored in the Block TBL file but the recorded prompt itself and its associated text are stored in the PMT directory The file forma...

Page 61: ...u To access the System Main Menu from the Status screen press Escape and enter the password then press ENTER The System Main Menu provides easy access to the different areas of SVM programming The spe...

Page 62: ...G SITE INFORMATION H STATUS SCREEN Programming Page 51...

Page 63: ...OPEN BLOCK TABLE To open a Block Table from the System Main Menu select OPEN BLOCK TABLE and press ENTER Programming Page 52...

Page 64: ...th separately in the next section For more informat ion on building call routing applications see BLOCK TABLES SUBSCRIBER LIST To access the subscriber list from the System Main Menu select SUBSCRIBER...

Page 65: ...ata scroll to the correct subscriber using the arrow keys and press ENTER Use the right arrow key to select extension block or mailbox block When you have made your selection press Ctrl O for open and...

Page 66: ...ox for the subscriber to use and fills in the EClass and MClass data SYSTEM WIDE PARAMETERS To access the System Wide Parameters from the System Main Menu select SYS TEM WIDE PARAMETERS and press ENTE...

Page 67: ...Programming Page 56...

Page 68: ...Programming Page 57...

Page 69: ...the pass word will be reset to The default setting is 0000 System Admin This affects both the GUI and the TUI With the GUI this password gives the administrator access to all parameters It is the high...

Page 70: ...discarded If it is too low the system will consider disconnects as a valid recording Dial Tone Trim Size This amount is trimmed off the end of any recorded mes sage that is terminated by dial tone Th...

Page 71: ...DTMF detector senses a tone the SVM will temporarily suspend playback for the time period specified by this parameter If the tone remains valid during this time it is considered to be a valid caller...

Page 72: ...s A series of dialogue screens will lead you through setting up your system for recording The Telephone Extension The telephone extension number to use Enter the extension or telephone number that the...

Page 73: ...The screen will show the following options Prompt Number The number of the Prompt or Announcement to be recorded or reviewed Programming Page 62...

Page 74: ...ded that the recording be the same as the text to make later editing or re recording easier OPERATING UTILITIES To access Operating Utilities from the System Main Menu select OPERATING UTILITIES and p...

Page 75: ...tem errors and other information including startup and System Daily Maintenance The information supplied in this log includes SVM breeding mailbox lost message file recovered SVM shutting down and oth...

Page 76: ...searching on caller ID or entry Everything the SVM does is logged here Usually this will only be used under direction of Samsung Technical Support Exit SVMi 4 or SVM 400 Deactivates the SVM and shuts...

Page 77: ...PORT ACTIVITY This screen provides the System Administrator with the ability to observe port specific line by line system activity in either real time as it happens or through Programming Page 66...

Page 78: ...ical Support SITE INFORMATION This screen menu allows the System Administrator access to helpful information about the site in which the SVM is installed This information becomes very useful long afte...

Page 79: ...the normal operating screen for the SVM The Status Screen is a display only facility and shows information in real time relating to the current status of the SVM The following information is displayed...

Page 80: ...ys the current condition that the port is in Some examples are Idle Processing Transferring messaging etc SYSTEM ACTIVITY Calls To Date The total number of calls that the SVM has processed Average Cal...

Page 81: ...r of messages in the system This includes new and saved messages Avg Messages Mailbox The average number of messages in subscriber mail boxes Disk Space Available The total disk space available in hou...

Page 82: ...Block Tables All applications are built using blocks BYE BLOCK Programming Page 71...

Page 83: ...ing say nothing Press Ctrl O at this field to review or edit the prompt text DIRECTORY BLOCK Description A Directory Block defines necessary information about how the system Dial by Name Directory wil...

Page 84: ...Program Fields Maximum Entry Digits The maximum number of digits the caller may enter to search for the target the caller is trying to locate This is usually set to 3 Programming Page 73...

Page 85: ...tch This is the maximum number of names a caller may enter if no match is found on the digits the caller entered If this occurs it is con sidered an INVALID entry Maximum Number Of Matches The number...

Page 86: ...s recorded the selected object s number is played to the caller This could for example be an extension or mailbox number Speak Key Value on Exit If set to YES the selected object s number is played to...

Page 87: ...iption The Extension Block is one of the two blocks Extension Mailbox that describes a subscriber The Extension Block controls the operating charac teristics specific to a subscriber s extension Progr...

Page 88: ...ct and open the appropriate block type from the Target Generator pick list Choose a new or existing block of that type and press ENTER Press Ctrl O at this field to review or edit the Mailbox Block or...

Page 89: ...ox Block is used to implement the Voice Mail messaging features on SVM It also controls the operating characteristics specific to an individual mailbox such as whether the mailbox is announce only or...

Page 90: ...ck screens shown in this section is for discussion and display purposes only Three pages are required to contain the Mailbox Block parameters The parameters are grouped by category The categories cont...

Page 91: ...ay be used for bulletin boards and other simple audiotext appli cations After playing the announcement the SVM will pass control to the block defined by the No Msg Left pointer Subscriber Administrato...

Page 92: ...matically discarded during system maintenance if unused Mailbox Greeting Allowed When set to yes the caller is allowed to record a mailbox greeting Message Alert Control Allowed When set to yes the ca...

Page 93: ...Auto Play New Messages If set to Y any new messages or those messages not saved will automatically begin to play when the subscriber logs in to their mailbox Programming Page 82...

Page 94: ...ying Message Alert Controls Alert On A Y in this field enables Message Alert capabilities for this mailbox An N disables the Message Alert feature This parameter setting may be overridden by the phone...

Page 95: ...ailbox when the forwarding takes place if this parameter is set to Y If this parameter is set to N the mailbox will retain a copy of the message that is Auto Forwarded This parameter is only active wh...

Page 96: ...Pager Notification Enabled A Y enables the pager notification of new mes sages received An N disables this option Programming Page 85...

Page 97: ...pager outdials Press ENTER to bring up the Target Generator Select a new or existing Station Block and press ENTER Press Ctrl 0 to review or edit the selected Station Block Dial The pager number to d...

Page 98: ...Name and Number for which the dis played Block Pointers Targets are active Operating Modes are given a unique number by the system In the SVM they are 01 04 indicating Day Night Holiday and Emergency...

Page 99: ...ailbox The target block may allow the caller the option of returning to the beginning of the application or sending the caller to the Bye block if the organisation or individual does not want to give...

Page 100: ...et must be another mailbox and may not point back to itself MENU BLOCK Description The Menu is used to speak something to the caller collect a caller s DTMF entry and pass control to another block A m...

Page 101: ...he Personality section determines the prompts spoken to the caller The Input Processor contains Input Pointers which determine the block which receives control of the call Program Fields Administratio...

Page 102: ...6 These are the voice prompts that the SVM speaks when the Menu Block is entered Menu prompts 1 6 are spoken in succession and are normally used to prompt the caller for an entry Allowable inputs Pro...

Page 103: ...eview the prompt text number recorded length and date recorded Request Password Pmt The prompt which asks the caller to enter a password when appropriate The prompt is used when a caller has made an e...

Page 104: ...ller Entry value Repeat Prompts if NO ENTRY Indicates the number of times from 0 to 9 the Menu prompts are repeated if no entry is made by the caller Retry if INVALID Condition The number of additiona...

Page 105: ...nges to the No Entry Invalid and Faxcall Pointers highlight the field and press ENTER to bring up the Target Generator Highlight and open the appropriate block type Select a new or existing block from...

Page 106: ...NVALID Pointer The block that the SV will execute next if the caller has made too many invalid entries determined by retries allowed or a search on a value other than ENTRY failed to find a match FAXC...

Page 107: ...the object named in the pointer s target These pointers may go directly to an object with or without requiring the caller to enter a password trans late the Input Value to a new value or search a larg...

Page 108: ...ks require a more elaborate search than other blocks However the pattern is consistent It looks for the most specific match A direct digit match on an INPUT value takes precedence over a wild card mat...

Page 109: ...ly with MENU blocks A password pointer is used to restrict access to a target block by requiring the caller to enter a password code before passing control to the target block Type Column Represents t...

Page 110: ...the Station Block according to the data collected by calling the provided numbers Most blocks that reference a telephone number such as Extension Blocks can when necessary also reference a Station Blo...

Page 111: ...Program Fields Matching Dial Strings This area is where the system matches the dialled dig its If a Station Block has not been explicitly assigned to a phone number the Programming Page 100...

Page 112: ...the actual number Prefix examples include a tie line or trunk access code One example is shown in the Off Premise Station Block 9 tells SVMi 4 to dial 9 and then pause before dialling the actual tele...

Page 113: ...the SVM to place a conference call to the sta tion controlled by the Station Block Message Waiting Indicator Controls These parameters have no effect Call Progress Training These parameters have no e...

Page 114: ...you want to change any of these parameter settings press Ctrl A to bring up the Copy Block dialogue Enter a new name for the block and press ENTER You now have a new Station Block Make the necessary...

Page 115: ...called station before dialling any additional charac ters If no answer is detected the call will fail The semicolon is wait for dial tone The SVM will wait up to 12 seconds for dial tone before diall...

Page 116: ...bed For a full description of all available MMCs and options for your keyphone system re fer to the Samsung Combined Systems Programming Manual Users of DCS VIP syst ems should refer to the DCS VIP Pr...

Page 117: ...rs are listening to the personal greeting A BGM source must be selected for this to work with the SVM AME PSWD If this option is set to YES station users who have AME set must enter their station pass...

Page 118: ...ct ALL ACTION DISPLAY 1 Press TRSF 110 Display shows 201 STN ON OFF AUTO HOLD OFF 2 Dial station number e g 205 OR 205 STN ON OFF AUTO HOLD OFF Press UP or DOWN to select keyset and press RIGHT soft k...

Page 119: ...and press left or RIGHT soft key to return to step 3 above 5 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA AME BGM OFF AME PSWD OFF RELATED ITEMS MMC 301 ASS...

Page 120: ...nal source depend ing on the system and cards installed Option NONE means no source is selected PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move curso...

Page 121: ...keyset num bers and press RIGHT soft key to move cursor OR Press ANS RLS to select all stations ALL BGM SOURCE BGM SOURCE 3 Enter source number e g 371 OR 205 BGM SOURCE BGM SOURCE 371 Press UP or DO...

Page 122: ...e system and cards installed The option NONE means no source is selected TONE PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right S...

Page 123: ...ess ANS RLS to select all stations ALL MOH SOURCE MOH SOURCE 3 Enter source number e g 371 OR 205 MOH SOURCE MOH SOURCE 371 Press UP or DOWN key to make selection Press RIGHT soft key to return to ste...

Page 124: ...on the system and cards installed The option NONE means no source is selected TONE PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and ri...

Page 125: ...ress ANS RLS to select ALL ALL TRK MOH MOH SOURCE 3 Enter source number e g 371 OR 705 TRK MOH MOH SOURCE 371 Press UP or DOWN key to select option Press RIGHT soft key to return to step 2 above 4 Pre...

Page 126: ...er selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRSF 501 Display shows first timer value AA INT DGT TIME 05 SEC 2 Press UP or D...

Page 127: ...M REM INTERVAL 10 SEC 1 255 SEC ALM REM RING OFF 10 SEC 1 25 SEC ATT RECALL TIME 30 SEC 1 255 SEC AUTO REDIAL INT 30 SEC 1 255 SEC AUTO REDIAL RLS 45 SEC 1 255 SEC BARGE IN TONE INT 1300 MS 100 9900 M...

Page 128: ...HOK FLASH MIN TM 80 MS 20 2500MS HOOK OFF TIME 200 MS 100 2500 MS HOOK ON TIME 200 MS 20 2500 MS INQUIRY RELEASE 30 SEC 1 255 SEC INTER DIGIT TIME 10 SEC 10 255 SEC ISDN INT DGT TIME 07 SEC 1 15 SEC...

Page 129: ...SCRIPTIONS AA INT DGT TIME When the AA card is installed this timer determines the inter digit time for AA call processing If this timer expires before valid digits are received by the AA card the cal...

Page 130: ...ing cycle when the alarm reminder is set at a station ATT RECALL TIME This is the length of time a transfer recall will ring at a station be fore recalling the operator AUTO REDIAL INT Controls the ti...

Page 131: ...utgoing call is disconnected or you hear confirm tone C O C O DISCONNECT Monitors the duration of an unsupervised conference when it ex pires both trunks are disconnected CONFERTONEINT Controls interv...

Page 132: ...A PASS CHECK Defines the time period before the system clears the incorrect passcode counter DISPLAY DELAY TM Controls how long a display is shown in the LCD This timer also controls how long error to...

Page 133: ...valid and not a line noise or an accidental hookswitch bounce SHORTEST DURATION HOOK OFF TIME Controls the time before dial tone is sent to a single line station HOOK ON TIME Sets the minimum amount...

Page 134: ...start transmitting Au thorisation Code after sending MCL access code Cable Wire less 131 access MS LED ON Controls the time a manual signalling key remains on after use OFF HOOK RING Controls the time...

Page 135: ...ecure program status PERI UCD REPORT Controls the interval between periodic UCD reports being output to the applicable port POWER DOWN TM Sets the duration of disconnect signal for VM AA ports RECALL...

Page 136: ...ke place TRANSFER RECALL Determines the time that transferred calls ring before recalling UCDS AUDIO ALM When an AA card is installed and the digital UCD package en abled this counter determines the m...

Page 137: ...The members can be stations common bell contacts or Ring over Page relays 2 VMAA Used to group a number of voice mail port extensions Check all programming in MMC 726 VM AA Options to ensure that the...

Page 138: ...the announcement must hear the an nouncement in its entirety d It is possible that a new caller may jump ahead in the queue if a previous caller is currently connected to the announcement device TYPE...

Page 139: ...to the group 1 SEQUENTIAL The stations listed as members see below will be called on a first available basis Calls will first go to the first member if the first member is busy calls will go to the se...

Page 140: ...et to 000 no overflow will take place D GRP TRANSFER This timer determines how long C O calls transferred to the group will ring there before recalling If set to 000 no recall will take place E NEXT P...

Page 141: ...KEYS 0 TYPE Group type Normal VM AA UCD AA CADENCE 1 RING Ring mode Sequential distributed or uncondition al 2 OVERFLOW Overflow time 000 250 secs 3 GRP TRSF Group transfer time 000 250 secs 4 5 NEXT...

Page 142: ...will receive off hook ring PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD...

Page 143: ...ENTIAL Press UP or DOWN key to make selection Press RIGHT soft key to move cursor to ring value 4 Dial ring option 0 2 e g 1 OR 505 STN GROUP RING DISTRIBUTE Press UP or DOWN key to make selection Pre...

Page 144: ...SF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA NORMAL GROUP RELATED ITEMS MMC 203 ASSIGN UA DEVICE MMC 204 COMMON BELL CONTROL Samsung Programming Programming SVMi 4 S...

Page 145: ...ed on keysets to PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC TOLL LEVEL OPTI...

Page 146: ...ey to move cursor to toll level 3 Dial toll level e g 2 see above list OR COS CONTENTS 06 TOLL LEVEL C Press UP or DOWN to select new TOLL level OR Press RIGHT soft key to advance to COS options 4 Dia...

Page 147: ...equired COPY COS ITEMS COS 01 COS 10 Refer to your keyphone system 7 Press TRSF to store and exit OR Press SPK to store and advance to next MMC MMC 701 DEFAULT DATA TOLL LEVEL ALL COS A MMC 701 RELATE...

Page 148: ...t see note For AOMs all keys are set as DS keys by default Features are selected via the dial keypad For example to assign OHVA the number 6 is pressed three times if a BOSS key is required press 2 tw...

Page 149: ...y ACTION DISPLAY 1 Press TRSF 722 Display shows 201 KEY MAST 01 CALL1 2 Enter selected station number e g 205 OR 205 KEY MAST 01 CALL1 Press UP or DOWN key to select station Press RIGHT soft key to mo...

Page 150: ...ender if required or to return to step 2 5 If required enter extender e g 03 OR 201 KEY MAST 18 NONE GPIK03 Press UP or DOWN key to make a selection Press RIGHT soft key to return to step 2 6 Press TR...

Page 151: ...sets and add on modules AOMs For keysets keys 1 and 2 are set as CALL keys by default Refer to note in MMC 722 For AOMs all keys are set as DS keys by default Features are selected via the dial keypad...

Page 152: ...OWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY...

Page 153: ...5 to enter extender if required OR Press LEFT soft key to return to step 3 5 If required enter extender e g 03 OR TYPE 12 BTN SETS 03 NONE GPIK03 Press UP or DOWN key to make a selection Press RIGHT s...

Page 154: ...would be pressed three times NOTE Remember that this program applies system wide The following options may be selected depending on your keyphone system STN DIAL NO Determines the station port dialli...

Page 155: ...options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry MMC 724 Samsung Programming Programming S...

Page 156: ...e cursor 3 Using table above press dial keys to make se lection DIAL NUMBER PLAN DICT NONE OR Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor 4 Enter digits e g 68 vi...

Page 157: ...enter 1 for YES for SAME DIAL EXIST CHANGE Y 1 N 0 change or enter 0 for NO for no change 6 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA See your keyphone s...

Page 158: ...YS UP DOWN Used to scroll through options SPK Used to advance to next MMC ACTION DISPLAY 1 Press TRSF 727 Display shows software date and version ROM VERSION 99 04 20 V1 1 2 Press UP or DOWN key to se...

Page 159: ...MMC 727 DEFAULT DATA NONE RELATED ITEMS NONE Samsung Programming Programming SVMi 4 SVM 400 Manual MMCs...

Page 160: ...ys tem numbering plan This must be done at least once but when done this download feature can be turned off to save boot up time CARD RESTART If this option is set to YES the SVM will immediately rest...

Page 161: ...option and advance 3 Display shows VM CARD RESTART CARD RESTART NO 4 Dial 0 for NO to set option and advance 5 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA C...

Page 162: ...can be added Through Voice Mail administration By adding a new mailbox in this MMC A mailbox can be removed using this MMC only if it was created by this MMC A mail box cannot be removed using this MM...

Page 163: ...201 YES 2 Dial station number e g 225 OR 741 ASSIGN MAIL BOX 225 YES Press UP or DOWN to scroll the number 3 Press RIGHT soft key to move cursor 741 ASSIGN MAIL BOX 225 YES 4 Dial 0 for NO or 1 for Y...

Page 164: ...MMC 751 Press SPK to store and advance to next MMC DEFAULT DATA ALL STATIONS YES ALL GROUPS NO RELATED ITEMS NONE Samsung Programming Programming SVMi 4 SVM 400 Manual MMCs...

Page 165: ...oming calls I all outgoing calls O or both incoming and outgoing calls B A maximum of eight stations can be assigned at any one time PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to...

Page 166: ...mailbox number e g 341 OR AUTO RECORD STN 302 MB 341 Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor 4 Dial Voice Mail port number e g 519 OR AUTO RECORD PORT 519 CA...

Page 167: ...MMC 752 6 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA MB NONE PORT NONE CALL I RELATED ITEMS NONE Samsung Programming Programming SVMi 4 SVM 400 Manual MMCs...

Page 168: ...ed to Voice Mail will not forward they will remain ringing at the fwd from station until answered The destination can be a station number or a group number This destination is also used for the VM ala...

Page 169: ...station number e g 213 OR VM DEST DEST 213 Press UP or DOWN to scroll to number 3 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA VOICE MAIL DESTINATION 500 REL...

Page 170: ...E This operation should be performed before removing the voice mail card from the keyphone system You cannot halt the voice mail card using MMC 810 Halt Processing PROGRAM KEYS UP DOWN Selects option...

Page 171: ...N to select YES or NO VM HALT ARE YOU SURE YES YES will take card off line 4 If YES selected display shows VM HALT STATUS HALTED 5 Press TRSF to store and exit OR Press SPK to store and advance to nex...

Page 172: ...hat if the MMC is set for 80 the alarm will be generated when the data in memory exceeds 80 of the available space The range is 0 99 PROGRAM KEYS KEYPAD Used to enter new threshold value SPK Used to s...

Page 173: ...MMC 755 3 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA 80 RELATED ITEMS NONE Samsung Programming Programming SVMi 4 SVM 400 Manual MMCs...

Page 174: ...r use only as MOH and remove it from the VM group Now 225 will show up as a valid music source in MMCs 308 309 and 408 Each MOH source assigned here requires one dedicated SVM port channel Note If the...

Page 175: ...t field and press UP or DOWN to select sound file e g 25 SET VMMOH 228 25 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ALL SVM PORTS NOT USED FOR SOUND FIL...

Page 176: ...one of the above options NOTE This MMC must be set to support outgoing calls if off premises notification beeper outbound follow me etc is used PROGRAM KEYS KEYPAD Used to enter new value SPK Used to...

Page 177: ...elect number Press RIGHT soft key 3 Press UP or DOWN to select option VM IN OUT 225 OUT 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ALL PORTS IN OUT RELAT...

Page 178: ...rd according to the setting in this MMC The option for DAY or NIGHT is entered for each ring plan 1 6 as required Refer to your Voice Mail documentation for more information PROGRAM KEYS KEYPAD Used t...

Page 179: ...t key 3 Press VOLUME keys to select DAY NIGHT VM DAY NIGHT RING 2 NIGHT 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ALL RING PLANS DAY RELATED ITEMS MMC 5...

Page 180: ...the system to recognise the card The card will not be assigned in the system numbering plan so numbers for ex tensions trunks etc must be assigned in MMC 724 PROGRAM KEYS UP DOWN Used to scroll throug...

Page 181: ...y to select slot number EXP 1 SLOT 6DLI 8DLI 3 Press RIGHT soft key to change previous card type EXP 1 SLOT 8DLI 8DLI 4 Press TRSF to store and exit OR Press SPEAKER to store and advance to next MMC D...

Page 182: ...80 Answer Machine Emulation 19 Application Admin 58 Applications Administrator 36 Assigning Groups 32 Audiotext 17 Auto Attendant 8 32 Auto Attendant Features Description 17 Auto Attendant Features L...

Page 183: ...all Back 20 Call Forward to Voice Mail 20 Call Forwarding 32 Call Progress Training 102 CallDirector Event Pointers 88 Caller ID Compatible 16 Calls To Date 69 Camp On Support 18 Conference Calls Y N...

Page 184: ...Log 64 Display User Log 63 DTMF Cutout Period 60 DTMF System Administration 42 E Editing and Moving within a Field 41 Enable Auto Forward 84 Enable Extended Prompting 81 Equipment Requirements 37 Esca...

Page 185: ...7 Auto Attendant 8 SVM Systems 7 Voice Mail 8 Software Features 12 Feature Descriptions 16 Administration Features 25 Auto Attendant Features 17 System Features 16 Voice Mail Features 19 Feature List...

Page 186: ...i 4 Main System 28 Back Plane Connectors 29 Memory 29 Memory Access LED 29 Memory Connector 28 Port Status LED 29 Reset Button 28 Run Status LED 29 Serial Port 28 Installing the SVMi 4 31 Inspection 3...

Page 187: ...tches 74 Memory 9 29 Memory Access LED 29 Memory Connector 28 Menu Block 89 Action Column 98 Description 89 Program Fields 90 Message Alert Control Allowed 81 Message Alert Controls 83 Message Auto Fo...

Page 188: ...Minimum DTMF Duration 59 MMC List 46 Mode Column 69 MOH Supply 16 MSG LEFT Pointer 88 Multiple Call Handling 19 N Navigation 41 New Old Selection 23 NO ENTRY Pointer 95 Number of Subscribers 69 O One...

Page 189: ...ging the Operating Mode 44 Recording System Greetings 43 Programming Categories 45 Backup and Restore 47 SVM Directory Structure 48 Phone System Options 45 MMC List 46 Subscriber Options 45 SVM Admini...

Page 190: ...tor 36 The Subscriber 35 The System Administrator 36 Programming On Site Or Remote 26 Programming Categories 45 Programming Methods 37 Programming Reference 50 Prompt or Announcement 61 Q Quick Memo D...

Page 191: ...fo TBL 48 Software Features 12 Speak Key Value on Exit 75 Speak Name on Exit 75 Special Characters Used When Writing Dialling Instructions 104 Station 77 Station Block 99 Description 99 Program Fields...

Page 192: ...e Files 48 Target Name Column 98 Telephone Extension 61 Testing the Hardware 33 Text 63 Times All Ports Busy 69 Total Message Count 70 Transfer Controls 101 Translations 98 Type Column 98 U Upgrade 10...

Page 193: ...W Wait For First Digit 74 Wait for First Entry Digit 93 Wait For Subsequent Digits 74 93 Wild Cards 96 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z...

Page 194: ...uide 400 User Guide 400 User Guide Contents About this Guide Quick Reference Flow Chart Accessing Your Mailbox Getting Started Listen To Your Messages Sending Messages Personal Greetings Mailbox Admin...

Page 195: ...messages and provides several ways to noti fy you of new messages or calls This guide can be used by mailbox owners from within the office or from tele phones outside the office The basic operation is...

Page 196: ...rward a Copy Rewind 5 Secs Pause Resume Forward 5 Secs Change Speed Cancel Play Options Msg Information Skip Messages Scan Messages 2 While Recording Messages 1 2 3 6 7 77 8 9 99 0 Review Recording St...

Page 197: ...ber mailbox numbers usually match your extension number Enter your personal mailbox password when prompted the default password is 0000 Internal Callers Dial the SVM Access Number see your system admi...

Page 198: ...ox Owner Main Menu with the following options 1 Listen to New Messages See Listen to your Messages 2 Record and Send Message See Sending Messages 3 Review Saved Messages See Listen to your Messages 5...

Page 199: ...Guide as a tutorial The first things to do are Access your mailbox You already know how to do this see page 3 Record a personal greeting See Personal Greetings Set your password See Personal Services...

Page 200: ...heard and listen to the next message 3 To delete the message you just heard and listen to the next message 4 To reply to the message This will allow you to leave a message in the mailbox of the sender...

Page 201: ...nd sender s information for the message you just heard Sender information is not available on outside calls To move to the next message Does not save or delete current message To scan Plays first 7 se...

Page 202: ...ubscriber can be selected by dialling the mailbox number nnn using the directory service or you may also add comments and leave it as a memo to yourself The SEND and Copy Service option 6 allows a use...

Page 203: ...cording the message you will hear the Send Menu with the following functions 1 Select the recipient 2 Record the message 3 Follow instructions to review continue re record or accept it or continue sen...

Page 204: ...sorry I can t take your call right now Please leave your name and number and I will get back to you as soon as I can Follow the instructions to record your greeting message When you have finish ed rec...

Page 205: ...your voice mailbox To hear your message at the remote location pick up the telephone and enter your access code From the mailbox main menu press 6 for mailbox administration Press 1 for message alert...

Page 206: ...delete When this function is activated the SVM will allow you to undelete any mes sages that you have recently deleted up to 3 am the following morning From the mailbox Main Menu press 6 for mailbox a...

Page 207: ...you have sent that have not yet been picked up by the recipient From the mailbox Main Menu press 6 for mailbox administration Press 4 for undelivered messages This useful feature will allow you to ca...

Page 208: ...ll be played and you will have the chance to change it Recording Your Name Use this option to record your name Your recorded name is played in several different situations It is important to record yo...

Page 209: ...ulation key programmed on your keyset you can use it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a call on a home answeri...

Page 210: ...r station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker NOTE If you do not want to hear your...

Page 211: ...o the called party s mailbox Being Called If your phone rings and you want to send the caller directly to your mailbox simply press Direct Messaging DSS To make it easy to leave messages for others in...

Page 212: ...y save delete reply call fwd rewind pause fast forward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the message waiting light you...

Page 213: ...Direct Messaging 17 F Flow Chart 2 G Getting Started 5 I Interactive Displays 18 Viewing Mailbox Contents 18 Internal Callers 3 K Keyset User Features 15 AME Password 16 Answer Machine Emulation 15 Di...

Page 214: ...ons 8 Message Waiting Lights 15 O Outside Callers 3 P Pager Notification 11 Password 14 Personal Greetings 10 Personal Services 14 Recording Your Name 14 Setting Your Password 14 R Recording Your Name...

Page 215: ...Samsung Business Communications Brookside Business Park Greengate Middleton Manchester M24 1GS...

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