MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 271
Forward and Follow Me
A user who shares a personal line cannot join a call in progress forwarded to an
outside telephone number unless the user shares both the personal line on which
the call was received and the line/trunk selected to forward the call to the outside
number.
When two or more people sharing a personal line use Forward or Follow Me to
send to extensions, calls received on the personal line are forwarded to all
destinations.
If Forward is turned on at an extension while it is ringing with an incoming call, the
call continues to ring at that extension and also begins to ring at the destination
extension after the delay time interval.
Forward, Remote Call Forward, and Follow Me forward a call only once. For
example, if Extension A forwards calls to Extension B, which in turn is forwarding
calls to Extension C, calls arriving for Extension A are forwarded only to Extension
B and do not go on to Extension C.
Calls received on a Cover button are not forwarded. When a coverage sender
turns on Forward, his or her calls are forwarded and go to coverage at the same
time.
A call can be forwarded to a multiline telephone that has a DSS or Auto Dial
button for the originator. When this occurs in Release 2.1 and later systems, the
red LED next to the DSS button or green LED next to the Auto Dial button does
not flash.
The reasons that a call may ring for more than the programmed Delayed Call
Forwarding setting are the following:
■
If a button is programmed as Delayed Ring, the Forwarding Delay begins
after the Delayed Ring period ends. The two delays are cumulative.
■
The destination for the Forwarded call may not be available to receive the
call.
■
There are no lines/trunks available (Remote Call Forwarding only).
In Release 4.0 and later systems, if the Forwarding receiver is unavailable, a call
rings at the Forwarding extension (assuming a button is available) until the
Forwarding receiver is available or the call is answered. If a call is forwarded to a
line/trunk through Remote Call Forwarding, the call rings at the forwarding
extension until a line/trunk is seized for the outgoing call.
In Release 4.0 and prior systems, a call arriving on an SA or ICOM line to a busy
forwarding extension is not forwarded. The caller hears a busy tone.
In Release 4.1 and later systems, if all SA or ICOM buttons are busy at the
forwarding extension and the receiving extension is also unavailable, the caller
receives a busy signal.
