MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 604
Transfer
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Manual Completion. One-touch Transfer with manual completion allows a
transfer with consultation; the user can delay completing the transfer until
the destination extension is answered. The originator completes the
transfer by pressing the Transfer button or another line button, or by
hanging up.
One-Touch Hold
4
1
If the system is not programmed for one-touch Transfer, it is programmed for
one-touch Hold (the factory setting in Behind Switch mode). This Transfer option
applies to outside calls only. With one-touch Hold, a telephone user or operator
can transfer a call on an outside line button to another extension with a shared
button for the same outside line. The user or operator presses an Auto Dial or
DSS button for the extension to initiate the transfer. The outside call is put on
hold, and the system automatically selects an SA or ICOM button and dials the
transfer destination. The originator announces the call to the person at the
destination extension, who completes the transfer by pressing the line button with
the call.
There is no transfer return function with one-touch Hold. If the transfer destination
does not answer or is busy, either the person who initiated the transfer must notify
the outside caller or the call remains on hold.
Type of Transfer
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1
The system can be programmed for automatic selection of either a ringing
button—SA Ring or ICOM Ring (the factory setting)—or a voice-announce
button—SA Voice or ICOM Voice—when a transfer is initiated. Type of transfer
does not apply to calls transferred outside the system.
If the system is programmed to select a ring button and one is available, the call
rings at the destination extension. If the system is programmed to select a
voice-announce button and one is available, the person at the destination
extension hears a voice announcement. If that person does not have a
speakerphone, has turned off Voice Announce to Busy, or is already using the
speakerphone, the call is converted to a ringing call. A transfer to an outside
number is always a ringing call.
If the specified type of button is not available, the system automatically selects the
next available SA or ICOM button. If no SA or ICOM button is available, the caller
is put on hold for transfer and no line is selected. The user can then select a
Shared SA button, or an SA Originate Only or ICOM Originate Only button, wait
for a free SA or ICOM button, or select an outside line button to transfer a call to
an outside number.
The following types of calls ring at the destination to which they are transferred,
regardless of the programmed type of Transfer:
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Calls that arrive after waiting in a callback or call-waiting queue
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Calls to busy extensions that do not have the Voice Announce to Busy
capability
